[Webinar] Retain Your Best Volunteer Workforce
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Volunteers and seasonal staff aren’t just free or temporary help. They’re ambassadors for your organization and often your most passionate brand advocates. Join Vendini’s own Blake Bryant to learn strategies for attracting (and retaining) the best volunteers and seasonal staff all year round.
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[Webinar] Retain Your Best Volunteer Workforce
- 1. RETAIN YOUR BEST VOLUNTEER WORKFORCE BLAKE BRYANT
- 2. 2 Our Presenter BLAKE BRYANT Team Lead, Customer Success Vendini hello@vendini.com @Vendini
- 4. 4 We make a living by what we get, but we make a life by what we give. - Winston Churchill
- 6. 6 WHAT A VOLUNTEER IS… • An advocate for your organization • Driven by your mission • Crucial to the foundation of your organization
- 7. 7 WHO MAKES UP VOLUNTEERS? • Patrons • Friends and Family • Skilled tradespeople • Those looking to be connected with your organization
- 8. 8 WHY DO PEOPLE VOLUNTEER? • To be a part of something they believe in • To get connected to community • As a social outlet • To make a difference • To bolster their resumes • Volunteer requirements (school program, company incentives)
- 9. RECRUIT
- 10. 10 PREPARE This isn’t preparing the volunteers for work, but it’s about YOU preparing yourself for your volunteers.
- 11. 11 THE BIG ASK: “WOULD YOU LIKE TO HELP US?” • Place Volunteer Button on your website • Use Patron Tags to manage lists • Use email marketing to communicate
- 12. 12 WHERE ELSE? • Online Resources • Community Resources • Ask Your Current Volunteers!
- 13. 13 LEVERAGE SOCIAL MEDIA • Facebook • Twitter • Instagram • LinkedIn • NextDoor
- 14. 14 CHOOSING VOLUNTEERS • It’s okay to be picky • Be specific about what you’re looking for • It’s okay to ask for short term volunteers
- 15. RETAIN
- 16. 16 TRAINING • Clarity • Empowering legacy volunteers • Refreshing and updating
- 17. 17 MANAGING VOLUNTEERS • volunteer coordinator • Keep track of time contributions • Create Volunteer Handbook • Clearly defined roles and expectations • Avoid burnout
- 18. 18 STEPS FOR SUCCESS • Keep lines of communication open • Share your own goals • Lead by example • Stay organized and energized!
- 19. 19 DURING YOUR EVENT • Volunteer HQ • Identify Volunteers • Dress, name badge • Be aware of H.A.L.T. • Hungry, Angry, Lonely, Tired
- 20. RECOGNIZE
- 21. 21 THE IDEAL VOLUNTEER EXPERIENCE • Self empowering • Motivating • Generates excitement about the next time • Provides sense of community
- 22. 22 AFTER THEY VOLUNTEER • Publicly recognize their work • Newsletters, “Thank You” dinners • Incentivize volunteers to come back • Solicit feedback • Letters of reference and certificates • People use these on resumes
- 23. REMEMBER
- 24. 24 KNOW THEIR RIGHTS • Workers perform services typically associated with volunteer work • Services don’t displace any regular employees • Volunteer works less than full time • Services are truly voluntary
- 25. 25 Some Do’s and Don’ts to Consider • Do hold high standards • Don’t Just make Up a Job • Do walk the talk • Don’t forget to stick to your timeline
- 26. 26 RESPECT • Respect their time • Respect their role • Respect their willingness
- 27. 27 THE VOLUNTEER CULTURE • Make it fun for them! • Give them a sense of pride • Provide a collaborative environment • Facilitate team building • Create a community across all constituents • Be thankful!
- 29. 29 STEPS FOR SUCCESS • Think of your volunteer program as cyclical • Support everyone who supports you • Evaluate • Adapt
- 30. 30
- 31. QUESTIONS?
- 32. 32 Share your success stories with us! Email us at hello@vendini.com
- 33. 33 RESOURCES • Free volunteer management websites • www.signupgenius.com • www.volunteersignup.org • www.signmeup.com • Free scheduling tools • www.meetingwizard.com • www.needtomeet.com • www.calendly.com • www.doodle.com
- 34. 34 RESOURCES • “The Seven Deadly Sins of Recruiting Volunteers,” by Thomas W. McKee • http://www.volunteerpower.com/articles/7sins.asp • The New Breed: Understanding and Equipping the 21st Century Volunteer • http://www.volunteerpower.com/
- 35. 35 RESOURCES • Independent Contractor: Self-employed or Employee • https://www.irs.gov/businesses/small-businesses-self- employed/independent-contractor-self-employed-or-employee • Appreciating Volunteers • http://www.forpurposelaw.com/appreciating-volunteers/ • Legal Issues Related to Volunteering • http://www.ifrc.org/docs/IDRL/Volunteers/Legal%20issues%20relate d%20to%20volunteering%20- %20Toolkit%20for%20National%20Societies%20-%20En.pdf