Webinar - CRM Strategies for the Social Customer
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This 3 sentence summary provides the high level information from the document: The document discusses strategies for customer relationship management for social customers, noting that companies should meet reasonable customer expectations, treat customers as partners rather than clients, and recognize that customers' views of value may differ from the company's views in order to build strong relationships in the social media space. It also recommends focusing communication efforts on the most important channels for customers rather than trying to be on all platforms.
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Este documento contiene las respuestas a 41 preguntas sobre la historia y el desarrollo de Internet. Algunas de las ideas clave incluyen: Internet comenzó como una red académica en 1969 y se abrió al público en general en 1995, el protocolo TCP/IP se estableció como estándar en 1983, el número de usuarios de Internet ha crecido exponencialmente de 1.7 mil millones en 2009 a más de 3 mil millones en la actualidad, sitios pioneros como Amazon, Wikipedia, Facebook y Google han transformado la forma en que las personas se comunic
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Marketers are constantly generating campaigns to feature new products and promotions that acquire customers.
Next, we dig into metrics and hope to hit a new all-time-high click rate or page views (and conversions likely still hover at 3%).
Learn tactical tips that will extend the reach and performance of your campaigns, including:
○ Best digital channels for each campaign
○ Key campaign-centered metrics (no vanity metrics here)
○ Optimizing campaign results throughout the lead funnel
○ Message-match tips for personalized engagement
Engaging the Digital Customer
Your customers have transitioned from tethered and tolerant to mobile and multitasking. To meet customers’ ever-growing expectations, you must ensure their experiences are pain-free by delivering proactive and engaging interactions across the entire customer journey.
During this webinar, Engaging the Digital Customer: Experiences that Drive Revenue and Loyalty, industry analyst Paul Greenberg will discuss ways to increase customer value, including:
* Understanding how and when to interact with customers
* Considerations for systems of engagement
* Role of proactive engagement to drive revenue
* Detailed use case from strategy to implementation
Become an eCommerce Standout - Anticipate Their Next Move with Proactive Enga...
Proactive engagement goes beyond meeting basic customer needs by tailoring experiences to each customer. It relies on customer context, personal information, and predictive intelligence to drive conversions and revenue.
During this webinar, Become an eCommerce Standout, industry analyst Diane Clarkson discussed ways to standout in the changing ecommerce world, including:
* What today's customers want
* Why the future of engagement is proactive
* The business benefits of proactive engagement
* Key tools for engagement throughout the customer journey
How Dell Delivers Personalized Customer Experiences, Leveraging Digital Commu...
Jennifer Statham, Dell's Executive Director of Global Marketing Technology presents at eTail West 2014 in San Antonio. She discusses Dell's business mission and how the use of Moxie Software's chat solution is critical to Dell's delivery of personalized customer experiences.
5 Tips For Productive Multi-channel Service
Customer service centers are always looking for ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies.
In this complimentary webinar, we covered how to leverage best-in-class communication channels (knowledge, email and chat) within Dynamics CRM, including:
• Maximize knowledge management for both assisted and self-service channels to drive first contact resolution
•Increase agent productivity via multi-channel, blended agents and supervisors
•Leverage agent productivity tools to drive superior customer and agent experiences
•Help agents work smarter with more efficient workspaces
KMWorld 2013: What's Trending?
Moxie Software's director of product management, Robert Peery, discusses key trends related to knowledge management.
Expertise Hour: The Dos and Don'ts of Web Chat with Johan Jacobs
Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?
Moxie's Customers Share Their Success!
Moxie Software provides customer success stories showing the ROI their clients achieved. Examples include one client routing 60% of phone inquiries to email/chat and shortening resolution times, another capturing 40% of abandoned traffic with chat and increasing chat sales by 35%, and one resolving 95% of inquiries using Moxie's Knowledge Spaces with 80% of interactions rated good or excellent.
Moxie and Microsoft at Convergence 2013
This document discusses Moxie's customer experience solutions that integrate with Microsoft Dynamics CRM. It provides examples of how Moxie's chat, email, knowledge base, and Lync integration products help companies improve customer service, increase sales and agent productivity, and reduce costs. Customer case studies show benefits like increased revenue, improved first contact resolutions, and lower total cost of ownership.
Barclays' Multi-Channel Customer Service Strategy
In this presentation, Barclays, a Moxie customer discusses their multichannel customer service strategy, focused on supporting support clients in channels of their choice. As Barclays is doing this against the backdrop of a financial crisis that constrains investment, undermines confidence and heightens client scrutiny, this presentation also discusses balancing the needs of all stakeholders, while building out a customer focused multichannel strategy and platform.
Matt Smallman, Head of Strategy and Change, Global Client Experience.
Matt Smallman leads the Client Experience Strategy and Change team for Wealth and Investment Management at Barclays. Over the last 4 years his team has engineered and delivered a continuous stream of operating model improvements to the service centre platform which in 2012 won over 10 industry awards for excellence and innovation. Matt previously led Six Sigma process improvement projects at Barclays and before that was an officer in the Corps of Royal Engineers delivering counter improvised explosive device capabilities to deployed operations.
Unraveling Knowledge Webinar
While Social CRM continues to evolve, there have been three challenges identified for it to solve: data, knowledge, and purpose. What is the current status with knowledge, and how do we fix it?
This webinar will cover knowledge management in the enterprise, exploring pressing issues, their origin and their future, and lay a foundation to handle them.
Presented by Esteban Kolsky, Principal and Founder of Thinkjar.
See more OnDemand webinars: http://www.moxiesoft.com/news/webinars_recorded.aspx
TSW2012--Hidden In Plain Sight: The Real Conversation
Did you know that you have data hidden in plain sight? David Lowy of Moxie Software explains where to find it and how it can be used to improve customer service, product management, and more.
Webinar - 5 Tips for Productive Multi-Channel Customer Service
This presentation provides 5 tips for productive multi-channel customer service:
1. Maximize first contact resolution to reduce costs of resolving issues over multiple contacts.
2. Leverage a unified knowledgebase that is deployed everywhere and focuses on high-volume content.
3. Right channel customers by offering self-service and live support across multiple channels to meet customer needs.
4. Create customized agent workspaces that provide needed information with minimal clicks or keystrokes.
5. Push customers to the right channels by promoting self-service and live support options on websites and in communications.
Moxie Software Webinar - The Knowledge Movement: Trends and Opportunities
This presentation discusses trends in knowledge management and opportunities enabled by social networks, cloud computing, and analytics. It notes that tribal knowledge sharing has benefits for organizations. Emerging models use social technologies to create federated knowledge bases across boundaries. Intent-driven enterprises are also discussed that use big data to understand customer needs. Social technologies allow new feedback loops and collaborative processes between knowledge bases and internal collaboration spaces.
Webinar: Insider's Guide To The Ultimate Customer Service Experience
This document summarizes a presentation about enhancing customer experience through social collaboration. It discusses how social collaboration can help companies facilitate knowledge sharing, gain real-time customer service insights, create ad-hoc teams to resolve issues, and optimize knowledge sharing. The benefits of social collaboration for customer service are highlighted as enhanced response quality, faster response times, an improved customer experience, and accelerating innovation.
Forrester's Best Practices Framework for Customer Service
The document outlines Forrester's best practice framework for customer service. It notes that 90% of customer service decision-makers see good customer service as critical for business success. The framework includes evaluating customer experience across communication channels using Forrester's Customer Experience Index. Few companies deliver outstanding customer experiences, and there is wide variability between high and low performers, which can be worth billions of dollars. The framework also addresses balancing customer and business needs, using social media, offering multiple touchpoints, and integrating channels.
Higher Ed 2.0: Don Tapscott & USC
The document discusses the need to innovate higher education for the 21st century. It argues that traditional lecture-based pedagogy needs to be rethought and replaced with more collaborative, customized and student-focused models of learning. Knowledge creation also needs to transition to more open models through open courseware and the emerging "meta-university." University operations require new collaborative platforms to enable team-based work and knowledge sharing. Overall the document advocates for a paradigm shift in higher education to prepare students for a new era of networked intelligence.
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Become an eCommerce Standout - Anticipate Their Next Move with Proactive Enga...
Become an eCommerce Standout - Anticipate Their Next Move with Proactive Enga...
How Dell Delivers Personalized Customer Experiences, Leveraging Digital Commu...
How Dell Delivers Personalized Customer Experiences, Leveraging Digital Commu...
Expertise Hour: The Dos and Don'ts of Web Chat with Johan Jacobs
Expertise Hour: The Dos and Don'ts of Web Chat with Johan Jacobs
TSW2012--Hidden In Plain Sight: The Real Conversation
TSW2012--Hidden In Plain Sight: The Real Conversation
Webinar - 5 Tips for Productive Multi-Channel Customer Service
Webinar - 5 Tips for Productive Multi-Channel Customer Service
Moxie Software Webinar - The Knowledge Movement: Trends and Opportunities
Moxie Software Webinar - The Knowledge Movement: Trends and Opportunities
Webinar: Insider's Guide To The Ultimate Customer Service Experience
Webinar: Insider's Guide To The Ultimate Customer Service Experience
Forrester's Best Practices Framework for Customer Service
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Mind map of terminologies used in context of Generative AI
Mind map of common terms used in context of Generative AI.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
TrustArc Webinar - 2024 Global Privacy Survey
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Communications Mining Series - Zero to Hero - Session 1
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
20240609 QFM020 Irresponsible AI Reading List May 2024
Everything I found interesting about the irresponsible use of machine intelligence in May 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Large Language Model (LLM) and it’s Geospatial Applications
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Climate Impact of Software Testing at Nordic Testing Days
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
20240607 QFM018 Elixir Reading List May 2024
Everything I found interesting about the Elixir programming ecosystem in May 2024
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Artificial Intelligence for XMLDevelopment
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Essentials of Automations: The Art of Triggers and Actions in FME
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
20240605 QFM017 Machine Intelligence Reading List May 2024
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Enchancing adoption of Open Source Libraries. A case study on Albumentations.AI
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentationsRecently uploaded (20)
Mind map of terminologies used in context of Generative AI
Mind map of terminologies used in context of Generative AI
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Large Language Model (LLM) and it’s Geospatial Applications
Large Language Model (LLM) and it’s Geospatial Applications
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AI
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AI
Webinar - CRM Strategies for the Social Customer
- 1. CRM Strategies for the Social Customer Thank you for joining us. We will begin promptly at This presentation is part of the CX Super Heroes Webinar Series 1:00pm ET / 10:00am PT. To hear the audio, you will need to use WebEx audio – receive a call back or dial-in options available. All lines are muted. Please use the Chat panel for questions.
- 2. Welcome Thank you for joining today! Speaker Submit questions via the WebEx Chat panel & Twitter - @MoxieSoft & @pgreenbe Paul Greenberg President, The 56 Group, LLC Session will be recorded and sent to attendees with presentation
- 25. Forecasts By 2012, 200% growth over 2011. $100,000,000. [M2] By 2014, 70% of all businesses in the Global 2000 will have gamified apps. [Gartner] By 2016, we’re looking at a $2.8 billion market.
- 32. Company preparation Expectations. Meet customer expectations, if reasonable. Reactions. Don’t react to everything. Relationship. Treat customer as a partner, not a client. Value. Involve customer as extension of company Recognize customers and your idea of (community retailing). value are not the same. Resource. Important channels. Resource customers to sculpt their Provide most important channels to relationship with you. customers, not necessarily all of them.
- 49. Thank You Questions: • WebEx Chat Panel • Twitter: @Moxiesoft & @pgreenbe Session recording and presentation will be sent via email Contact Moxie Software: • info@moxiesoft.com • +1.800.474.1149 • www.moxiesoft.com