The integration of Zoho Desk with SAP S/4 HANA allows for the seamless sharing of customer data between the two systems. This integration enables real-time syncing of customer information, such as contact details, purchase history, and support tickets, which helps customer service teams easily manage and track interactions with customers, as well as analyze customer data to improve service. Additionally, the integration allows for the automation of certain processes and can help to streamline operations and improve efficiency. In this webinar, we have explored the following: -Designed a process flow to sync plant maintenance transaction -Demonstrated the solution -Conducted Question and Answer This webinar is useful for CXOs, Solution architects, System integrators and associates with interest in integration and business process automation.

1. SAP S/4 HANA and
Zoho Desk Integration
Accelerated integration using low-
code iPaaS platform
W E B I N A R

2. P R E S E N T E R S
Ganesh Ryali
O N B O A R D I N G A S S O C I A T E
Specialized in integration Web applications with
SAP ERP. Likes to listening to rock music,
playing sports and explore new technologies.
Shailendu Verma
C O - F O U N D E R
Leader in no-code integration space and has been
featured on many popular blogs. He is a keen soccer
enthusiast and follows La Liga, the Spanish league.

3. • Background
Understand the integration scenario between SAP S/4 HANA and Zoho Desk with an example.
• No-Code Integration
ProcessFlow for bi-directional integration between the platforms using no-code approach.
• Demonstration
Demonstration of a working solution
• Q & A Session
Question and Answers to
Agenda

4. • Audience:
IT Managers, Plant Maintenance executives, CXOs, SAP Solution Architects, System
Architects, System Integrators and Zoho experts. Knowledge of Plant Maintenance
Plant Maintenance is recommended, though not mandatory.
• Objective:
To demonstrate how popular platforms can be integrated quickly using a no-code
using a no-code platform.
• Discussion points:
Demonstrating SAP S/4 HANA and Zoho Desk integration.
Context

5. Business
Case
Quick Foods Inc, deals in beverages. Ensuring up
time for their equipment and machinery is critical
for streamlines operation.
Service technicians use Zoho Desk whereas SAP S/4 HANA is
the accounting system.
Showcase a working solution between these
platforms within 15 minutes.

6. Appendix - A
SAP Versions
• SAP S/4 HANA
• SAP ECC
• SAP Business One on MS-SQL
• SAP Business One on HANA
• SAP Business By Design
Zoho Stack
• Zoho CRM
• Zoho Desk
• Zoho Books
• Zoho Commerce
APPSeCONNECT Compatibility includes 70+ Applications. Some
popular integrations are shared below. Visit this page for
complete integration list.

7. Q&A
www.appseconnect.com

8. Thank You
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