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Web Analytics: Turn Data into Actionable
Insights
LNI Digital Marketing 1
Seong Bae
ABOUT THE PRESENTER
LNI Digital Marketing 2
Seong Bae
Web developer for 15+ years
Studied computer science (2002) and marketing (2012)
SAIC, Accenture, Booz Allen Hamilton, MarkLogic
Managed digital marketing at $150m+ tech firm last 2.5y
Owner & Principal at LNI Digital Marketing
LNI Digital Marketing 3
Services
Digital strategy
Web design & development
Search Engine Optimization
Content marketing
Digital analytics
LNI Digital Marketing 4
WEB ANALYTICS
LNI Digital Marketing 5
• Check the health of your marketing effort
• Identify popular content / landing pages
• Identify broken pages/links & slow performing pages
• Monitor search keywords
• Great for budget planning
• Two widely used: Google Analytics and Adobe Marketing Cloud
GOOGLE ANALYTICS
LNI Digital Marketing 6
• Available since 2006
• Most popular web analytics solution
• Track web, native iOS and Android apps
• Easy to install
• Integrated with AdWords
• Free
• A/B testing available through Google Optimize
• Scalable
LNI Digital Marketing 7
ANALYTICS BASICS
LNI Digital Marketing 8
Session
Pageview
% New Session
User
Pages per Session
Avg. Session Duration
Conversion
Bounce Rate
CONVERSION
LNI Digital Marketing 9
• Your desired outcome
• Track in Google Analytics as a “goal”
• Key Performance Indicators (KPIs)
• Conversion rate
• Avg. Session duration
• Pages Per Session
• Bounce rate
• Track conversion against dimensions
• Goal is to maximize the conversion
REAL-WORLD EXAMPLE
LNI Digital Marketing 10
• Business: wedding venue
• Industry: Wedding
• Hosts on average 20-30 weddings per year
• Started in 2014
• What does analytics data tell us?
LNI Digital Marketing 11
INTERACTIVE PART
OUR FINDINGS
LNI Digital Marketing 12
• Geographic focus
• Fredericksburg, Culpeper, Arlington, Warrenton, Virginia Beach
• Mobile marketing
• Consider improving mobile experience
• Mobile-first design
• Google AMP (Accelerated Mobile Pages)
• Focus on organic search
OUR FINDINGS
LNI Digital Marketing 13
• Identified pages with high bounce rates
• /gallery/emma-joe/ (95%)
• /gallery/rae-john/ (91%)
• /gallery/apphia/ (83%)
• Browsers
• Safari (8, 9, 10)
• Chrome (44+)
• IE (9+)
• Firefox (43+)
• Conversion rate: 2.9%
GOOGLE ANALYTICS TIPS
LNI Digital Marketing 14
• It is not the ultimate tool
• Always have questions first
• Use the Custom Dashboard feature to save time
• Automate the reports (404, slow pages, high converting pages)
• A/B test landing pages/high performing pages against conversions
BASIC SETUP
LNI Digital Marketing 15
+
ADVANCED SETUP
LNI Digital Marketing 16
+
Retargeting
Affiliate tracking
SUMMARY
LNI Digital Marketing 17
1. Install Google Analytics
2. Set up goals
3. Collect data
4. Analyze traffic
5. Make changes as necessary
LNI Digital Marketing 18
Questions?

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Web Analytics- Turn Data into Actionable Insights

  • 1. Web Analytics: Turn Data into Actionable Insights LNI Digital Marketing 1 Seong Bae
  • 2. ABOUT THE PRESENTER LNI Digital Marketing 2 Seong Bae Web developer for 15+ years Studied computer science (2002) and marketing (2012) SAIC, Accenture, Booz Allen Hamilton, MarkLogic Managed digital marketing at $150m+ tech firm last 2.5y Owner & Principal at LNI Digital Marketing
  • 3. LNI Digital Marketing 3 Services Digital strategy Web design & development Search Engine Optimization Content marketing Digital analytics
  • 5. WEB ANALYTICS LNI Digital Marketing 5 • Check the health of your marketing effort • Identify popular content / landing pages • Identify broken pages/links & slow performing pages • Monitor search keywords • Great for budget planning • Two widely used: Google Analytics and Adobe Marketing Cloud
  • 6. GOOGLE ANALYTICS LNI Digital Marketing 6 • Available since 2006 • Most popular web analytics solution • Track web, native iOS and Android apps • Easy to install • Integrated with AdWords • Free • A/B testing available through Google Optimize • Scalable
  • 8. ANALYTICS BASICS LNI Digital Marketing 8 Session Pageview % New Session User Pages per Session Avg. Session Duration Conversion Bounce Rate
  • 9. CONVERSION LNI Digital Marketing 9 • Your desired outcome • Track in Google Analytics as a “goal” • Key Performance Indicators (KPIs) • Conversion rate • Avg. Session duration • Pages Per Session • Bounce rate • Track conversion against dimensions • Goal is to maximize the conversion
  • 10. REAL-WORLD EXAMPLE LNI Digital Marketing 10 • Business: wedding venue • Industry: Wedding • Hosts on average 20-30 weddings per year • Started in 2014 • What does analytics data tell us?
  • 11. LNI Digital Marketing 11 INTERACTIVE PART
  • 12. OUR FINDINGS LNI Digital Marketing 12 • Geographic focus • Fredericksburg, Culpeper, Arlington, Warrenton, Virginia Beach • Mobile marketing • Consider improving mobile experience • Mobile-first design • Google AMP (Accelerated Mobile Pages) • Focus on organic search
  • 13. OUR FINDINGS LNI Digital Marketing 13 • Identified pages with high bounce rates • /gallery/emma-joe/ (95%) • /gallery/rae-john/ (91%) • /gallery/apphia/ (83%) • Browsers • Safari (8, 9, 10) • Chrome (44+) • IE (9+) • Firefox (43+) • Conversion rate: 2.9%
  • 14. GOOGLE ANALYTICS TIPS LNI Digital Marketing 14 • It is not the ultimate tool • Always have questions first • Use the Custom Dashboard feature to save time • Automate the reports (404, slow pages, high converting pages) • A/B test landing pages/high performing pages against conversions
  • 15. BASIC SETUP LNI Digital Marketing 15 +
  • 16. ADVANCED SETUP LNI Digital Marketing 16 + Retargeting Affiliate tracking
  • 17. SUMMARY LNI Digital Marketing 17 1. Install Google Analytics 2. Set up goals 3. Collect data 4. Analyze traffic 5. Make changes as necessary
  • 18. LNI Digital Marketing 18 Questions?