Wearables - Nothing new but it's time to build engaging experiences. | Mobile Convention 2015

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Presentation of Steven Palmaers and Christophe Benoit from the Erasmus Hogeschool Brussel and PXL. They did a research of the wearable privacy/security, the wearable jungle and how to build the ultimate User Experience for Apps.

Mobile

Wearables are nothing new
We tend to use wearables like we are used to:
Health monitoring
Quantified Self
Problem: narrow scope & retention
Christophe Benoit

What is new:
ability to communicate and interact
How is my stomach doing this morning?
Network of wearables for monitoring with
centralisation of data
Problem: egocentric (retention)
Christophe Benoit

Solving the retention problem
Engagement modelling
Christophe Benoit

Digital Me Digital ItInterface
A bigger scope
Christophe Benoit

Wearable activities
Check in/out
Small payments
Personal contextual notifications
Identification (loyality cards)
Evolving to a necessity
Christophe Benoit

Takeaways
Context is King
Don’t build apps, build engaging experiences
Christophe Benoit

Privacy / Security
Two perspectives
User
Social network
Three types of issues
Data specific (right to forget, fear about what is done with the data)
Device / application specific (social, criminal, )
Sensor specific (location, speech, images, videos)
Possibly continuous & discreet
Data collection & processing
Data transmission & storage
Sensor data / images / videos
Surveillance
Expose details by combining data
Awareness & consent: often problematic
Steven Palmaers

Privacy / Security
What information is gathered? In what detail? How is it collected?
How long is the information kept?
How is the information used? Is it sold?
Who has ownership? Right to be forgotten.
Different access roles for different groups of users
Can the user modify / tamper with / delete the data?
Transmission / storage
Encryption of data => privacy policies
Steven Palmaers

Privacy / Security
Wrist-mounted vs. head-mounted
Wrist-mounted seems less intrusive
GPS data is perceived as the most sensitive
(Lack of) access control
Non-disclosure => sensitive notifications are visible to people around
you
Hands-free operation => speech input / facial recognition
Social media / real-time updates
Data protection laws (per country, European, …)
Steven Palmaers

Privacy / Security
new technologies => new possibilities => new security threats
Secure communication
Wi-fi / Bluetooth
Sensitive data (e.g. pin codes, financial data, …)
Fraud
Medical or financial history / insights
Third party apps / malware
Steven Palmaers

Contact information
Christophe Benoit
Erasmus University College Brussels
christophe.benoit@ehb.be
+32 471 32 11 75
Steven Palmaers
PXL University College Hasselt
Steven.palmaers@pxl.be
+32 472 67 06 44

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