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DIGITAL IN 2017
GLOBAL OVERVIEWA COLLECTION OF INTERNET, SOCIAL MEDIA, AND MOBILE DATA FROM AROUND THE WORLD
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WELCOME TO DIGITAL IN 2017
It’s been another year of exceptional growth across all things digital, and our 2017 Global Digital reports herald
some particularly important milestones. The most exciting of these milestones is that more than half of the
world’s population now uses the internet, with more than 3.75 billion people online today.
Internet use continues to grow all over the world, with global users up 8% year-on-year. An increasing share of
online activity takes place on mobile, with more than half of all web traffic now going to mobile phones.
The number of social media users across the globe grew by more than 20% over the past 12 months, with well
over one-third of the world’s population now using social media every month. Mobile social media use is growing
even faster, with global monthly active user numbers up 30% year-on-year to reach more than 2.5 billion.
Mobile connectivity continues to grow too, and the average mobile connection is getting faster as well. Nearly
two-thirds of the world’s population now uses a mobile phone, and with 55% of all active connections now
coming from smartphones, it’s likely that more than half of the world’s population now uses a smartphone.
To help you take advantage of the opportunities presented by this increased connectivity, We Are Social and
Hootsuite have teamed up to bring you a suite of reports detailing digital statistics and trends for 239 countries
around the world. You’ll find global and regional overviews in this report, and we’ll be publishing the rest of the
reports over the coming days.
If you’d like to discuss what these numbers mean for you and your work, send us a message on social media;
you’ll find us on Twitter as @hootsuite and @wearesocial, or you can click here to contact me on LinkedIn.
We hope you find these reports useful, and we wish you a year of impressive digital growth of your own in 2017.
SIMON KEMP
REPORT AUTHOR
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GLOBAL OVERVIEW
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TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
UNIQUE
MOBILE USERS
ACTIVE MOBILE
SOCIAL USERS
BILLION BILLION BILLION BILLION BILLION
URBANISATION: PENETRATION: PENETRATION: PENETRATION: PENETRATION:
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK;
NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI
AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
GLOBAL DIGITAL SNAPSHOTJAN
2017 KEY STATISTICAL INDICATORS FOR THE WORLD’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
7.476 3.773 2.789 4.917 2.549
54% 50% 37% 66% 34%
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INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
UNIQUE
MOBILE USERS
ACTIVE MOBILE
SOCIAL USERS
SINCE JAN 2016 SINCE JAN 2016 SINCE FEB 2016 SINCE JAN 2016
JAN
2017
ANNUAL GROWTHYEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY
AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING;
EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT.
+10% +21% +5% +30%
+354 MILLION +482 MILLION +222 MILLION +581 MILLION
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DIGITAL USER DISTRIBUTION BY REGIONJAN
2017 EACH REGION’S SHARE OF THE WORLD’S POPULATION, GLOBAL INTERNET AND SOCIAL MEDIA USERS, AND GLOBAL MOBILE CONNECTIONS
TOTAL POPULATION
INTERNET USERS
ACTIVE SOCIAL MEDIA ACCOUNTS
MOBILE CONNECTIONS
5% 8%
8% 5%
3% 4%
3% 3%
6% 9%
7% 7%
6% 8%
9% 7%
3% 3%
4% 4%
16% 6%
10% 13%
6% 7%
8% 8%
1% <1%
1% 1%
22% 33%
24% 22%
24% 9%
16% 19%
9% 11%
9% 11%
1% 1%
1% 1%
NORTH AMERICA
CENTRAL AMERICA
WEST EUROPE
MIDDLE EAST
AFRICA
EAST EUROPE
CENTRAL ASIA
SOUTH ASIA
EAST ASIA
SOUTHEAST ASIA
OCEANIA
SOUTH AMERICA
SOURCES: POPULATION: UNITED NATIONS; US CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK;
SOCIAL MEDIA: FACEBOOK, TENCENT, VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; SIMILARWEB; MAIL.RU; DING; WE ARE SOCIAL ANALYSIS
AND EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; WE ARE SOCIAL ANALYSIS AND EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
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HOOTSUITE’S PERSPECTIVE: 2017 TRENDS
Social catches up with search for discovery. Search is still king for helping consumers research and
evaluate products and services, but social is starting to rival search for discovery, especially among younger
buyers.
Social commerce shows new promise. Social commerce has been hyped before. However, adoption in
APAC and new features by Instagram and Pinterest makes this an inevitable evolution in consumer behaviour
on social.
Dark social rising. Fueled by mobile and messaging, dark social is gaining ground. Dark social is critical
for marketers to understand, as if you only track social traffic with traditional web analytics, you’re
drastically underreporting the value that social delivers to your business.
Video ignites social advertising. Last year, we saw the domination of social video. The next evolution
is to combine the emotional power of social video with the scale and reach of social advertising.
Organisations turn to connected workforces. Organisations are increasingly investing in the online reach
and customer influence of their workforces with employee advocacy, social selling, and digital skills training.
Click here to download our 2017 Social Media Trends Toolkit to
align your 2017 social strategy with the year’s top social network trends.
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DIGITAL IN 2017: WE ARE SOCIAL’S ANALYSIS
With more than half of the world’s population now online, including billions of people using social
platforms, it’s clear that digital and social should be a central part of every brand’s toolkit. The top
marketing priority now is to integrate digital marketing and social thinking into everything that
our brands do, from products and services, to creating more compelling digital communication,
and even finding new pricing, distribution, and innovation strategies that take full advantage of
our ever-more connected world. Marketers should explore:
Contextual reach: which websites, platforms, apps, and connected services do your
audiences use? Which have the greatest relevance to your brand and its activities?
Engagement: what motivates your audiences to use these digital properties? How can
you use content to inform, educate, or entertain them in ways that will add value to
their lives?
Conversion: how can you take advantage of opportunities like e-commerce and social
selling to help audiences complete their ‘buyer’s journey’, and enjoy your brand’s
benefits wherever and whenever they want?
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REGIONAL OVERVIEWS
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TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
MILLION MILLION MILLION MILLION MILLION
URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION:
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK;
NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI
AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
DIGITAL IN AFRICAJAN
2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
1,231 362 170 995 150
41% 29% 14% 81% 12%
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INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016
JAN
2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY
AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING;
EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT.
+4% +32% +1% +47%
+13 MILLION +42 MILLION +9 MILLION +48 MILLION
ANNUAL GROWTH IN AFRICA
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TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
MILLION MILLION MILLION MILLION MILLION
URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION:
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK;
NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI
AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
DIGITAL IN THE AMERICASJAN
2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
1,006 718 599 1,069 535
81% 71% 60% 106% 53%
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INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016
JAN
2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY
AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING;
EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT.
+8% +17% -0.3% +22%
+53 MILLION +88 MILLION -3 MILLION +98 MILLION
ANNUAL GROWTH IN THE AMERICAS
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TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
BILLION BILLION BILLION BILLION BILLION
URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION:
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK;
NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI
AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
DIGITAL IN ASIA-PACIFICJAN
2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
4.153 1.909 1.514 3.999 1.441
47% 46% 36% 96% 35%
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INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016
JAN
2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY
AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING;
EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT.
+15% +25% +4% +35%
+247 MILLION +303 MILLION +140 MILLION +375 MILLION
ANNUAL GROWTH IN ASIA-PACIFIC
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TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
MILLION MILLION MILLION MILLION MILLION
URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION:
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK;
NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI
AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
DIGITAL IN EUROPEJAN
2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
839 637 412 1,101 340
73% 76% 49% 131% 40%
18
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016
JAN
2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY
AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING;
EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT.
+3% +5% -0.1% +11%
+21 MILLION +20 MILLION -1 MILLION +35 MILLION
ANNUAL GROWTH IN EUROPE
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TOTAL
POPULATION
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
MILLION MILLION MILLION MILLION MILLION
URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION:
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK;
NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI
AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
DIGITAL IN THE MIDDLE EASTJAN
2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS
246 147 93 312 83
68% 60% 38% 127% 34%
20
INTERNET
USERS
ACTIVE SOCIAL
MEDIA USERS
MOBILE
SUBSCRIPTIONS
ACTIVE MOBILE
SOCIAL USERS
SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016
JAN
2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS
SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY
AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING;
EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT.
+15% +47% +5% +44%
+19 MILLION +30 MILLION +15 MILLION +25 MILLION
ANNUAL GROWTH IN THE MIDDLE EAST
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GLOBAL POPULATION OVERVIEW
22
TOTAL GLOBAL
POPULATION
GLOBAL POPULATION
AGED 0-12 YEARS
GLOBAL POPULATION
AGED 0-15 YEARS
GLOBAL POPULATION
AGED 16-64 YEARS
GLOBAL POPULATION
AGED 65+ YEARS
BILLION BILLION BILLION BILLION BILLION
ANNUAL GROWTH RATE: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL:
SOURCES: UNITED NATIONS; U.S. CENSUS BUREAU.
JAN
2017
GLOBAL POPULATION BY AGE GROUPSTHE WORLD’S POPULATION BROKEN DOWN INTO VARIOUS AGE GROUPS
7.476 1.655 2.017 4.803 0.657
+1.1% 22% 27% 64% 9%
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DISTRIBUTION OF GLOBAL POPULATION BY AGEJAN
2017 THE WORLD’S TOTAL POPULATION DETAILED BY FIVE-YEAR AGE GROUPS, IN MILLIONS
SOURCES: EXTRAPOLATED FROM DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU.
655
632
610
600
601
612
564
514
490
471
425
342
303
235
164
122
77
40
15
3
1
0-4 5-9 10-14 15-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75-79 80-84 85-89 90-94 95-99 100+
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GLOBAL INTERNET USE
25
JAN
2017
GLOBAL INTERNET USE AND PENETRATIONINTERNET AND MOBILE INTERNET USER NUMBERS COMPARED TO POPULATION
SOURCES: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; GOVERNMENT REGULATORY
AUTHORITIES; TENCENT, VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATIONS OF ALL THE ABOVE.
TOTAL NUMBER
OF ACTIVE
INTERNET USERS
INTERNET USERS AS A
PERCENTAGE OF THE
TOTAL POPULATION
TOTAL NUMBER
OF ACTIVE MOBILE
INTERNET USERS
MOBILE INTERNET USERS
AS A PERCENTAGE OF
THE TOTAL POPULATION
BILLION BILLION
3.773 50% 3.448 46%
26
NORTH
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
AFRICA
MIDDLE
EAST
WEST
EUROPE
EAST
EUROPE
EAST
ASIA
OCEANIA
CENTRAL
ASIA
SOUTH
ASIA
SOUTHEAST
ASIA
GLOBAL
AVERAGE:
SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES.
INTERNET PENETRATION BY REGIONJAN
2017 REGIONAL PENETRATION FIGURES, COMPARING INTERNET USERS TO TOTAL POPULATION
88%
53%
66%
84%
67%
29%
60%
48%
57%
33%
53%
68%
50%
27 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES.
INTERNET USE: REGIONAL OVERVIEWJAN
2017 INTERNET USERS (IN MILLIONS), AND INTERNET PENETRATION, BY REGION
INTERNET USERS, IN MILLIONS
INTERNET PENETRATION
57% 68%33% 29% 84% 53% 88% 67% 66% 60% 53% 48%
923
585
362 353 339 320
284 281
147
117
33 28
EAST
ASIA
SOUTH
ASIA
AFRICA
WEST
EUROPE
SOUTH-
EASTASIA
NORTH
AMERICA
EAST
EUROPE
SOUTH
AMERICA
MIDDLE
EAST
CENTRAL
AMERICA
CENTRAL
ASIA
OCEANIA
28 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES.
GLOBAL
AVERAGE
INTERNET PENETRATION BY COUNTRYJAN
2017 NATIONAL INTERNET PENETRATION FIGURES
99%
93%
92%
91%
90%
89%
88%
88%
87%
85%
82%
82%
79%
73%
72%
71%
70%
67%
66%
66%
60%
59%
58%
53%
53%
52%
51%
51%
50%
37%
35%
UNITEDARAB
EMIRATES
JAPAN
UNITED
KINGDOM
CANADA
SOUTH
KOREA
GERMANY
UNITED
STATES
FRANCE
AUSTRALIA
HONGKONG
SPAIN
SINGAPORE
ARGENTINA
RUSSIA
POLAND
MALAYSIA
SAUDI
ARABIA
THAILAND
BRAZIL
ITALY
TURKEY
MEXICO
PHILIPPINES
CHINA
VIETNAM
SOUTH
AFRICA
NIGERIA
INDONESIA
GLOBAL
AVERAGE
EGYPT
INDIA
29 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES.
INTERNET PENETRATION RANKINGSJAN
2017 BASED ON INTERNET PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST PENETRATION % USERS
01 UNITED ARAB EMIRATES 99% 9,200,000
02 ICELAND 98% 327,046
03 NORWAY 97% 5,167,573
04 LUXEMBOURG 97% 564,706
05 DENMARK 96% 5,492,085
06 BERMUDA 96% 59,231
07 ANDORRA 96% 65,913
08 NETHERLANDS 95% 16,200,000
09 BAHRAIN 93% 1,316,045
10 JAPAN 93% 117,767,216
# LOWEST PENETRATION % USERS
213 NORTH KOREA 0.1% 16,000
212 ERITREA 1% 67,000
211 NIGER 2% 469,331
210 CHAD 3% 397,740
209 DEM. REP. OF THE CONGO 4% 3,101,210
208 CENTRAL AFRICAN REPUBLIC 5% 230,384
207 GUINEA-BISSAU 5% 90,000
206 BURUNDI 5% 571,515
205 WESTERN SAHARA 5% 29,000
204 SIERRA LEONE 6% 370,000
HIGHEST INTERNET PENETRATION LOWEST INTERNET PENETRATION
30 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES.
GROWTH IN INTERNET USERSJAN
2017 YEAR-ON-YEAR CHANGE IN THE NUMBER OF INTERNET USERS IN EACH COUNTRY vs. JANUARY 2016
51%
27%
27%
23%
21%
16%
11%
10%
9%
9%
8%
7%
7%
6%
6%
4%
4%
4%
2%
2%
2%
2%
1%
1%
0.4%
0%
0%
0%
0%
0%
INDONESIA
PHILIPPINES
MEXICO
INDIA
THAILAND
BRAZIL
SAUDI
ARABIA
GLOBAL
AVERAGE
HONGKONG
POLAND
CHINA
SOUTH
AFRICA
MALAYSIA
SPAIN
VIETNAM
UNITEDARAB
EMIRATES
ITALY
TURKEY
FRANCE
JAPAN
RUSSIA
UNITED
STATES
UNITED
KINGDOM
SINGAPORE
SOUTH
KOREA
ARGENTINA
AUSTRALIA
CANADA
GERMANY
NIGERIA
31
AVERAGE FIXED INTERNET CONNECTION SPEEDSJAN
2017 AVERAGE SPEED OF FIXED INTERNET CONNECTIONS BY COUNTRY, IN MBPS
26.3
20.1
18.2
18.0
16.3
14.9
14.5
13.8
13.7
11.7
11.7
11.6
9.7
9.6
8.3
8.2
7.5
7.2
6.7
6.4
6.3
6.3
6.0
5.7
5.5
5.0
4.9
4.2
4.1
3.0
SOUTH
KOREA
HONGKONG
SINGAPORE
JAPAN
UNITED
STATES
UNITED
KINGDOM
SPAIN
CANADA
GERMANY
THAILAND
POLAND
RUSSIA
FRANCE
AUSTRALIA
UNITEDARAB
EMIRATES
ITALY
MALAYSIA
MEXICO
TURKEY
INDONESIA
GLOBAL
AVERAGE
VIETNAM
SOUTH
AFRICA
CHINA
BRAZIL
ARGENTINA
SAUDI
ARABIA
PHILIPPINES
INDIA
NIGERIA
SOURCES: AKAMAI STATE OF THE INTERNET REPORT, Q3 2016.
32
TIME SPENT ON THE INTERNETJAN
2017 AVERAGE NUMBER OF HOURS SPENT USING THE INTERNET PER DAY, SPLIT BY COMPUTER USE AND MOBILE PHONE USE [SURVEY BASED]
05:23
04:59
04:35
04:48
04:47
04:47
04:27
04:59
04:37
04:01
04:27
03:25
04:19
03:47
04:20
04:19
03:17
04:13
04:01
03:33
04:06
04:00
04:09
03:36
03:42
02:49
03:40
03:26
03:09
03:36
03:56
04:14
03:55
03:43
03:35
03:44
03:03
03:22
03:54
03:20
03:51
02:33
02:59
02:21
02:02
03:04
01:58
02:08
02:26
01:42
01:47
01:33
01:53
01:36
02:04
01:08
01:16
00:57
PHILIPPINES
BRAZIL
THAILAND
INDONESIA
MALAYSIA
MEXICO
ARGENTINA
SOUTH
AFRICA
INDIA
UNITEDARAB
EMIRATES
EGYPT
SAUDI
ARABIA
VIETNAM
TURKEY
SINGAPORE
UNITED
STATES
CHINA
RUSSIA
ITALY
HONGKONG
CANADA
UNITED
KINGDOM
POLAND
SPAIN
AUSTRALIA
SOUTH
KOREA
FRANCE
GERMANY
JAPAN
SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64.
NOTE THAT TIMES CAN BE ADDED TOGETHER TO FIND TOTAL INTERNET TIME BY COUNTRY; RANKINGS ARE IN ORDER OF TOTAL TIME SPENT USING THE INTERNET EACH DAY
ACCESS THROUGH LAPTOP / DESKTOP
ACCESS THROUGH MOBILE DEVICE
33
LAPTOPS &
DESKTOPS
MOBILE
PHONES
TABLET
DEVICES
OTHER
DEVICES
YEAR-ON-YEAR CHANGE:
JAN
2017
SHARE OF WEB TRAFFIC BY DEVICEBASED ON EACH DEVICE’S SHARE OF ALL WEB PAGES SERVED TO WEB BROWSERS
YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE:
SOURCES: STATCOUNTER, JANUARY 2017.
45% 50% 5% 0.12%
-20% +30% -5% +33%
34
GLOBAL
AVERAGE
MOBILE’S SHARE OF WEB TRAFFICJAN
2017 PERCENTAGE OF TOTAL WEB PAGES SERVED TO MOBILE PHONES
81%
79%
78%
69%
66%
61%
57%
57%
56%
55%
53%
50%
50%
46%
44%
42%
38%
37%
36%
36%
34%
34%
33%
31%
31%
30%
30%
29%
28%
23%
16%
NIGERIA
INDIA
SOUTH
AFRICA
INDONESIA
THAILAND
TURKEY
UNITEDARAB
EMIRATES
POLAND
CHINA
SAUDI
ARABIA
MALAYSIA
MEXICO
GLOBAL
AVERAGE
ARGENTINA
SINGAPORE
SPAIN
PHILIPPINES
UNITED
STATES
AUSTRALIA
SOUTH
KOREA
UNITED
KINGDOM
VIETNAM
HONGKONG
ITALY
EGYPT
BRAZIL
GERMANY
CANADA
JAPAN
FRANCE
RUSSIA
SOURCES: STATCOUNTER, JANUARY 2017.
35
WE ARE SOCIAL’S ANALYSIS: INTERNET
The internet is now an integral part of everyday life for most people around the world, so marketers must stop
treating digital separately, and identify ways to deliver seamlessly integrated digital activities into their
audiences’ lives. Some things to consider are:
Physical setting: where in the world does your audience go online? Will they be comfortable on the
couch at home, or squeezed into a crowded bus or train?
Social setting: who are they with when they’re online? Are they with friends, family members,
colleagues, or on their own?
Digital connection: how are people accessing the internet? Do they have lightning fast broadband, or
will they be suffering from slow mobile data networks?
Digital delivery: what’s the optimum way to deliver value to your audience? Would they be most
receptive to shareable video content, a mobile app, a chatbot, or an agile website?
Desired consequence: what do you want people to do next, both in the short- and long-term? Are you
trying to convince them at the point of purchase? Inspire them to share a video? Join a community?
Measurement: which data and tools will tell you whether your marketing efforts are adding tangible
value to your brand’s bottom line? How will you use them?
36
HOOTSUITE’S PERSPECTIVE: INTERNET THEMES
Click here to download our Social Video Toolkit to learn how you can drive results with social video this year.
Organic reach will continue to decline for brands. To combat
this, brands will need to pay-to-play and rely on social
advertising to reach their audience.
As social adoption increases globally, we’re seeing a decline in
the role traditional websites play for brands and consumers.
Brands like Vox, Buzzfeed, and Vice are exploring what content
distribution looks like without a website at the centre – this
trend is very interesting, especially as social behaviours
continue to increase.
Last year, social video stole the show and
Cisco predicts that 82 percent of all consumer
internet traffic will be video by 2020.
Looking forward into 2017, social video
advertising will be a key strategic focus for
brands – especially on Facebook, Snapchat,
and Periscope.
In fact, 70% of marketers plan to use social
video advertising in the next 12 months.
37
GLOBAL SOCIAL MEDIA USE
38
TOTAL NUMBER
OF ACTIVE SOCIAL
MEDIA USERS
ACTIVE SOCIAL USERS
AS A PERCENTAGE OF
THE TOTAL POPULATION
TOTAL NUMBER
OF SOCIAL USERS
ACCESSING VIA MOBILE
ACTIVE MOBILE SOCIAL
USERS AS A PERCENTAGE
OF THE TOTAL POPULATION
JAN
2017
SOCIAL MEDIA USEBASED ON THE MONTHLY ACTIVE USERS REPORTED BY THE MOST ACTIVE SOCIAL MEDIA PLATFORM IN EACH COUNTRY
BILLION BILLION
SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
2.789 37% 2.549 34%
39
NORTH
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
AFRICA
MIDDLE
EAST
WEST
EUROPE
EAST
EUROPE
EAST
ASIA
OCEANIA
CENTRAL
ASIA
SOUTH
ASIA
SOUTHEAST
ASIA
GLOBAL
AVERAGE:
SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
SOCIAL MEDIA PENETRATION BY REGIONJAN
2017 TOTAL ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY, COMPARED TO POPULATION
66%
51%
59%
54%
44%
14%
38%
7%
57%
15%
47%
52%
37%
40 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
SOCIAL MEDIA USE: REGIONAL OVERVIEWJAN
2017 MONTHLY ACTIVE SOCIAL MEDIA USERS (IN MILLIONS), AND SOCIAL MEDIA PENETRATION, BY REGION
SOCIAL MEDIA USERS, IN MILLIONS
INTERNET PENETRATION
57% 7%47% 15% 59% 66% 54% 44% 14% 51% 38% 52%
919
306
264 250 237 226
187 170
112 93
21 5
EAST
ASIA
SOUTH-
EASTASIA
SOUTH
ASIA
SOUTH
AMERICA
NORTH
AMERICA
WEST
EUROPE
EAST
EUROPE
AFRICA
CENTRAL
AMERICA
MIDDLE
EAST
OCEANIA
CENTRAL
ASIA
41 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
GLOBAL
AVERAGE
SOCIAL MEDIA PENETRATION BY COUNTRYJAN
2017 MONTHLY ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY, COMPARED TO POPULATION
99%
83%
77%
75%
71%
70%
67%
66%
65%
64%
63%
60%
59%
59%
58%
58%
57%
56%
54%
52%
51%
48%
41%
40%
39%
39%
37%
37%
27%
14%
10%
UNITEDARAB
EMIRATES
SOUTH
KOREA
SINGAPORE
HONGKONG
MALAYSIA
ARGENTINA
THAILAND
UNITED
STATES
AUSTRALIA
UNITED
KINGDOM
CANADA
TURKEY
MEXICO
SAUDI
ARABIA
PHILIPPINES
BRAZIL
CHINA
FRANCE
SPAIN
ITALY
JAPAN
VIETNAM
GERMANY
INDONESIA
RUSSIA
POLAND
GLOBAL
AVERAGE
EGYPT
SOUTH
AFRICA
INDIA
NIGERIA
42 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
SOCIAL MEDIA PENETRATION RANKINGSJAN
2017 BASED ON SOCIAL MEDIA PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST PENETRATION % USERS
01 QATAR 99% 2,400,000
02 UNITED ARAB EMIRATES 99% 9,200,000
03 BRUNEI 86% 370,000
04 ARUBA 85% 89,000
05 MALDIVES 83% 310,000
06 SOUTH KOREA 83% 41,915,000
07 CAYMAN ISLANDS 82% 50,000
08 TAIWAN 81% 19,000,000
09 CYPRUS 79% 930,000
10 MALTA 79% 330,000
# LOWEST PENETRATION % USERS
213 NORTH KOREA 0.06% 16,000
212 TURKMENISTAN 0.46% 25,000
211 ERITREA 1% 63,000
210 TAJIKISTAN 1% 110,000
209 SOUTH SUDAN 1% 170,000
208 CHAD 1% 220,000
207 CENTRAL AFRICAN REPUBLIC 2% 87,000
206 NIGER 2% 400,000
205 UZBEKISTAN 3% 770,000
204 DEM. REP. OF THE CONGO 3% 2,300,000
HIGHEST SOCIAL MEDIA PENETRATION LOWEST SOCIAL MEDIA PENETRATION
43 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
GROWTH OF SOCIAL MEDIA USERSJAN
2017 YEAR-ON-YEAR INCREASE IN THE NUMBER OF PEOPLE USING SOCIAL MEDIA IN EACH COUNTRY vs. JANUARY 2016
73%
46%
40%
34%
31%
27%
25%
25%
22%
22%
21%
21%
21%
21%
20%
18%
15%
15%
15%
14%
14%
14%
14%
13%
11%
11%
11%
10%
9%
7%
0%
SAUDI
ARABIA
UNITEDARAB
EMIRATES
INDIA
INDONESIA
VIETNAM
MEXICO
EGYPT
PHILIPPINES
MALAYSIA
SINGAPORE
THAILAND
GLOBAL
AVERAGE
JAPAN
CHINA
NIGERIA
BRAZIL
SOUTH
AFRICA
ARGENTINA
HONGKONG
AUSTRALIA
TURKEY
GERMANY
SPAIN
FRANCE
UNITED
STATES
ITALY
UNITED
KINGDOM
CANADA
SOUTH
KOREA
POLAND
RUSSIA
44 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
SOCIAL MEDIA GROWTH RANKINGSJAN
2017 BASED ON CHANGES IN ACTIVE SOCIAL MEDIA USERS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST GROWTH (#) ▲ USERS ▲ %
01 CHINA 133,870,000 21%
02 INDIA 55,000,000 40%
03 INDONESIA 27,000,000 34%
04 UNITED STATES 22,000,000 11%
05 BRAZIL 19,000,000 18%
06 MEXICO 16,000,000 27%
07 PHILIPPINES 12,000,000 25%
08 BANGLADESH 11,000,000 73%
09 JAPAN 11,000,000 21%
10 VIETNAM 11,000,000 31%
# HIGHEST GROWTH (%) ▲ % ▲ USERS
01 CUBA 368% 2,760,000
02 CURAÇAO 173% 76,000
03 NORTH KOREA 135% 9,200
04 NIGER 111% 210,000
05 TURKMENISTAN 108% 13,000
06 KYRGYZSTAN 107% 310,000
07 BENIN 90% 520,000
08 MAURITANIA 85% 220,000
09 MYANMAR 84% 6,400,000
10 LAOS 84% 820,000
LARGEST GROWTH IN NUMBER OF SOCIAL MEDIA USERS vs. 2016 LARGEST PERCENTAGE GROWTH IN SOCIAL MEDIA USERS vs. 2016
45
TIME SPENT ON SOCIAL MEDIAJAN
2017 AVERAGE NUMBER OF HOURS THAT SOCIAL MEDIA USERS SPEND USING SOCIAL MEDIA EACH DAY [SURVEY BASED]
04:17
03:43
03:32
03:32
03:24
03:19
03:16
03:10
03:01
02:55
02:54
02:48
02:39
02:36
02:19
02:07
02:06
02:00
01:50
01:48
01:47
01:45
01:41
01:41
01:39
01:23
01:11
01:09
00:40
PHILIPPINES
BRAZIL
ARGENTINA
MEXICO
UNITEDARAB
EMIRATES
MALAYSIA
INDONESIA
EGYPT
TURKEY
SAUDI
ARABIA
SOUTH
AFRICA
THAILAND
VIETNAM
INDIA
RUSSIA
SINGAPORE
UNITED
STATES
ITALY
CHINA
UNITED
KINGDOM
CANADA
POLAND
HONGKONG
SPAIN
AUSTRALIA
FRANCE
SOUTH
KOREA
GERMANY
JAPAN
SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64.
46
ACTIVE USERS OF KEY GLOBAL SOCIAL PLATFORMSJAN
2017 BASED ON THE MOST RECENTLY PUBLISHED MONTHLY ACTIVE USER ACCOUNTS FOR EACH PLATFORM, IN MILLIONS
SOURCES: WE ARE SOCIAL ANALYSIS; LATEST COMPANY EARNINGS RELEASES, PRESS RELEASES OR MEDIA STATEMENTS; REPORTS IN REPUTABLE MEDIA; ALL AS OF JANUARY 2017.
*NOTE: PLATFORMS IDENTIFIED BY AN ASTERISK (*) HAVE NOT PUBLISHED UPDATED USER FIGURES IN THE PAST 12 MONTHS, SO FIGURES MAY BE OUT OF DATE AND LESS RELIABLE.
**NOTE: SNAPCHAT DOES NOT PUBLISH MONTHLY ACTIVE USER DATA. THE FIGURE USED HERE WAS REPORTED BY BUSINESS INSIDER IN JUNE 2016, BASED ON DAILY ACTIVE USERS.
SOCIAL NETWORK
MESSENGER / CHAT APP / VOIP
DATA CORRECT TO:
27 JANUARY 2017
1,871
1,000
1,000
1,000
877
846
632
600
550
317
300
300
300
297
217
150
122
106
100
100
100
90
49
FACEBOOK
FB MESSENGER
WHATSAPP
YOUTUBE
QQ
WECHAT
QZONE
INSTAGRAM
TUMBLR*
TWITTER
BAIDU TIEBA*
SKYPE
SNAPCHAT**
SINA WEIBO
LINE
PINTEREST
YY
LINKEDIN
BBM*
TELEGRAM
VIBER*
VKONTAKTE
KAKAOTALK
47
TOTAL NUMBER OF
MONTHLY ACTIVE
FACEBOOK USERS
FACEBOOK USERS
ACCESSING VIA
MOBILE DEVICES*
FACEBOOK USERS
USING FACEBOOK
EACH DAY
JAN
2017
FACEBOOK USAGE ANALYSISA BREAKDOWN OF FACEBOOK’S GLOBAL USERS BY DEVICE, FREQUENCY OF USE, AND GENDER OF USER
1
BILLION
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. *NOTE: ‘MOBILE DEVICES’ INCLUDES SMARTPHONES, FEATURE PHONES, AND TABLETS.
PERCENTAGE OF
FACEBOOK PROFILES
DECLARED AS FEMALE
PERCENTAGE OF
FACEBOOK PROFILES
DECLARED AS MALE
1.871 87% 55% 44% 56%
48
GLOBAL
AVERAGE
DAILY ACTIVE FACEBOOK USERS vs. TOTAL USERSJAN
2017 NUMBER OF FACEBOOK USERS WHO USE THE PLATFORM EACH DAY, COMPARED TO THE COUNTRY’S TOTAL FACEBOOK USERS
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017.
75%
74%
73%
70%
70%
69%
68%
66%
64%
64%
64%
64%
64%
63%
62%
60%
59%
59%
58%
55%
55%
49%
45%
42%
41%
41%
40%
40%
32%
17%
AUSTRALIA
ITALY
POLAND
UNITED
STATES
CANADA
UNITED
KINGDOM
ARGENTINA
BRAZIL
SPAIN
FRANCE
GERMANY
MALAYSIA
SINGAPORE
THAILAND
MEXICO
TURKEY
UNITEDARAB
EMIRATES
VIETNAM
HONGKONG
GLOBAL
AVERAGE
SOUTH
KOREA
EGYPT
SAUDI
ARABIA
PHILIPPINES
INDIA
INDONESIA
JAPAN
SOUTH
AFRICA
NIGERIA
RUSSIA
49
AGE TOTAL FEMALE MALE
TOTAL
13 – 17
18 – 24
25 – 34
35 – 44
45 – 54
55 – 64
65+
FEMALE
MALE
13 – 17
YEARS OLD
65+
YEARS OLD
25 – 34
YEARS OLD
35 – 44
YEARS OLD
45 – 54
YEARS OLD
55 – 64
YEARS OLD
18 – 24
YEARS OLD
PROFILE OF FACEBOOK USERSBREAKDOWN OF FACEBOOK’S GLOBAL USERS BY AGE AND GENDER, IN MILLIONS
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. NOTES: THE ‘TOTAL’ COLUMN OF THE INSET TABLE SHOWS ORIGINAL
VALUES, WHILE GRAPH VALUES HAVE BEEN DIVIDED BY ONE MILLION. TABLE PERCENTAGES REPRESENT THE RESPECTIVE GENDER AND AGE
GROUP’S SHARE OF TOTAL GLOBAL FACEBOOK USERS. TABLE VALUES MAY NOT SUM EXACTLY DUE TO ROUNDING IN THE SOURCE DATA.
JAN
2017
78
231
220
128
82
47
33
94
330
313
159
84
42
31
1,871,000,000 44% 56%
172,000,000 4% 5%
562,000,000 12% 18%
534,000,000 12% 17%
286,000,000 7% 8%
166,000,000 4% 4%
89,000,000 3% 2%
64,000,000 2% 2%
50
FACEBOOK GENDER BALANCE RANKINGSJAN
2017 COUNTRIES WITH THE GREATEST SKEW IN THE GENDER BALANCE OF MONTHLY ACTIVE FACEBOOK USERS
# HIGHEST MALE RATIO % MALE USERS
01 YEMEN 86% 1,900,000
02 AFGHANISTAN 86% 2,600,000
03 CHAD 85% 200,000
04 SOUTH SUDAN 84% 100,000
05 OMAN 82% 1,600,000
06 NIGER 81% 300,000
07 QATAR 79% 1,900,000
08 SAUDI ARABIA 78% 15,000,000
09 MALI 78% 1,000,000
10 PAKISTAN 78% 24,000,000
# HIGHEST FEMALE RATIO % FEMALE USERS
01 KIRIBATI 58% 10,000
02 LATVIA 56% 500,000
03 MOLDOVA 56% 500,000
04 BELARUS 56% 700,000
05 FRENCH POLYNESIA 56% 100,000
06 UKRAINE 56% 4,200,000
07 NEW CALEDONIA 55% 100,000
08 CURAÇAO 55% 100,000
09 MACAU 55% 200,000
10 ESTONIA 55% 400,000
COUNTRIES WITH THE MOST SIGNIFICANT MALE SKEW ON FACEBOOK COUNTRIES WITH THE MOST SIGNIFICANT FEMALE SKEW ON FACEBOOK
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017.
51
DISTRIBUTION OF FACEBOOK USERS BY AGEJAN
2017 BREAKDOWN OF THE WORLD’S ACTIVE FACEBOOK USERS BY SINGLE AGE BANDS
13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65+
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017.
FEMALE
MALE
52
FACEBOOK’S TOP COUNTRIES AND CITIESJAN
2017 COUNTRIES AND CITIES WITH THE LARGEST ACTIVE FACEBOOK USER BASES
# TOP COUNTRIES USERS % TOTAL*
01 UNITED STATES 214,000,000 11%
02 INDIA 191,000,000 10%
03 BRAZIL 122,000,000 7%
04 INDONESIA 106,000,000 6%
05 MEXICO 76,000,000 4%
06 PHILIPPINES 60,000,000 3%
07 TURKEY 48,000,000 3%
08 THAILAND 46,000,000 2%
09 VIETNAM 46,000,000 2%
10 UNITED KINGDOM 42,000,000 2%
# TOP CITIES USERS % TOTAL*
01 BANGKOK 24,000,000 1.3%
02 MEXICO CITY 19,000,000 1.0%
03 DHAKA 16,000,000 0.9%
04 JAKARTA 16,000,000 0.9%
05 ISTANBUL 14,000,000 0.7%
06 CAIRO 13,000,000 0.7%
07 SÃO PAULO 12,000,000 0.6%
08 NEW DELHI 12,000,000 0.6%
09 LIMA 11,000,000 0.6%
10 HO CHI MINH 9,700,000 0.5%
COUNTRIES WITH THE LARGEST NUMBER OF ACTIVE FACEBOOK USERS CITIES WITH THE LARGEST NUMBER OF ACTIVE FACEBOOK USERS
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. *NOTE: ”% TOTAL” REPRESENTS THE PERCENTAGE SHARE OF TOTAL GLOBAL FACEBOOK MONTHLY ACTIVE USERS.
53
LAPTOPS &
DESKTOPS
SMART
PHONES
FEATURE
PHONES
TABLET
DEVICES
ACTIVE USER ACCOUNTS:
JAN
2017
SHARE OF FACEBOOK USE BY DEVICEBASED ON THE NUMBER OF ACTIVE USER ACCOUNTS ACCESSING THE PLATFORM VIA EACH DEVICE, IN MILLIONS
ACTIVE USER ACCOUNTS: ACTIVE USER ACCOUNTS: ACTIVE USER ACCOUNTS:
SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017.
39% 80% 1% 11%
727 MILLION 1,493 MILLION 25 MILLION 207 MILLION
54
HOOTSUITE’S PERSPECTIVE: SOCIAL MEDIA THEMES
Twitter: Moments in time. Customer experience and service.
Twitter will focus on being where consumers go to experience, create, and report on moments in time. From cultural events to
breaking news, Twitter’s focus will be on real-time moments.
Facebook: Driving conversions. Social marketing.
Facebook will remain the top network that marketers use to drive conversions from social. But businesses know they need to pay-
to-play on Facebook. With the success of Facebook Live and new features like Facebook Marketplace, expect to see more
opportunities to advertise, as well as a continued push for social commerce.
Instagram: Brand awareness. Community building and discovery.
In North America, Instagram hasn’t been as successful as driving purchases as Facebook. But as retail brands such as Warby
Parker and Kate Moss show, Instagram works well for brand awareness and engaging your community of customers, advocates,
and supporters.
Snapchat: Content distribution. Audience engagement.
Snapchat has matured as a social marketing channel. But there’s a greater focus on content than other networks. Brands such as
MTV, National Geographic, and Vice have been successful at using Snapchat to distribute content.
LinkedIn: Content platform. Social selling and peer-to-peer influence.
With the acquisition of LinkedIn by Microsoft in 2016, expect LinkedIn to continue to invest in their content platform as they try to
become the single marketplace for today’s digital professionals. LinkedIn will also invest further in social selling, helping sales
teams tap into the power of peer-to-peer connections on LinkedIn.
Click here to download our 2017 Social Media Trends Toolkit to
align your 2017 social strategy with the year’s top social network trends.
55
What is your brand trying to achieve? Which elements of your audience’s thinking or
behaviour do you most want to influence, and what will success look like?
What are your audience’s motivations for using social media? Can your brand help them to
achieve these wants, needs, and desires via social content or other marketing activities?
Where and when are the best times and places to engage your audiences? Which social
platforms will deliver activities to them most effectively and efficiently in these settings?
How often do you need to engage your audiences? Does it make sense to try to interact with
them every day, or might it be better to invest in fewer, bigger, better activities?
How will you identify and measure brand success (and not just content performance)?
WE ARE SOCIAL’S ANALYSIS
Today’s social media platforms offer brands the opportunity to engage with billions of people. They make
it possible for individuals, brands, and organisations everywhere to deliver relevant and compelling
content, as well as interact with and understand communities of people. This wealth of opportunities can
make it difficult to decide what to do though, so we suggest marketers explore the following questions:
56
GLOBAL MOBILE SOCIAL MEDIA USE
57
NORTH
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
AFRICA
MIDDLE
EAST
WEST
EUROPE
EAST
EUROPE
EAST
ASIA
OCEANIA
CENTRAL
ASIA
SOUTH
ASIA
SOUTHEAST
ASIA
GLOBAL
AVERAGE:
SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
MOBILE SOCIAL MEDIA PENETRATION BY REGIONJAN
2017 ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY ACCESSING VIA MOBILE, COMPARED TO POPULATION
58%
46%
52%
47%
34%
12%
34%
4%
57%
13%
42%
45%
34%
58 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
MOBILE SOCIAL MEDIA USE: REGIONAL OVERVIEWJAN
2017 MONTHLY MOBILE-ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY (IN MILLIONS), COMPARED TO POPULATION
MOBILE SOCIAL MEDIA USERS, IN MILLIONS
INTERNET PENETRATION
57% 4%42% 13% 52% 58% 47% 12% 34% 46% 34% 45%
917
273
231 223 210 195
150 145
102 83
18 3
EAST
ASIA
SOUTH-
EASTASIA
SOUTH
ASIA
SOUTH
AMERICA
NORTH
AMERICA
WEST
EUROPE
AFRICA
EAST
EUROPE
CENTRAL
AMERICA
MIDDLE
EAST
OCEANIA
CENTRAL
ASIA
59 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
GLOBAL
AVERAGE
MOBILE SOCIAL MEDIA PENETRATION BY COUNTRYJAN
2017 ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY ACCESSING VIA MOBILE, COMPARED TO POPULATION
88%
83%
70%
66%
65%
62%
61%
58%
57%
57%
57%
55%
53%
52%
52%
52%
51%
49%
48%
47%
45%
43%
35%
35%
34%
33%
31%
27%
24%
13%
8%
UNITEDARAB
EMIRATES
SOUTH
KOREA
SINGAPORE
HONGKONG
MALAYSIA
THAILAND
ARGENTINA
UNITED
STATES
AUSTRALIA
CHINA
UNITED
KINGDOM
CANADA
MEXICO
TURKEY
PHILIPPINES
BRAZIL
JAPAN
SAUDI
ARABIA
SPAIN
ITALY
FRANCE
VIETNAM
INDONESIA
GERMANY
GLOBAL
AVERAGE
EGYPT
POLAND
RUSSIA
SOUTH
AFRICA
INDIA
NIGERIA
60 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
MOBILE SOCIAL MEDIA PENETRATION RANKINGSJAN
2017 BASED ON MOBILE SOCIAL MEDIA PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST PENETRATION % USERS
01 QATAR 95% 2,300,000
02 UNITED ARAB EMIRATES 88% 8,200,000
03 SOUTH KOREA 83% 41,915,000
04 ARUBA 79% 82,000
05 MALDIVES 78% 290,000
06 BRUNEI 76% 330,000
07 CAYMAN ISLANDS 74% 45,000
08 TAIWAN 72% 17,000,000
09 CYPRUS 70% 830,000
10 SINGAPORE 70% 4,000,000
# LOWEST PENETRATION % USERS
213 NORTH KOREA 0.1% 13,000
212 TURKMENISTAN 0.3% 15,000
211 ERITREA 1% 45,000
210 TAJIKISTAN 1% 80,000
209 SOUTH SUDAN 1% 150,000
208 CHAD 1% 180,000
207 CENTRAL AFRICAN REPUBLIC 1% 71,000
206 NIGER 2% 360,000
205 UZBEKISTAN 2% 570,000
204 DEM. REP. OF THE CONGO 2% 2,000,000
HIGHEST MOBILE SOCIAL MEDIA PENETRATION LOWEST MOBILE SOCIAL MEDIA PENETRATION
61 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA.
MOBILE SOCIAL MEDIA GROWTH RANKINGSJAN
2017 BASED ON CHANGES IN MOBILE-ACTIVE SOCIAL MEDIA USERS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
# HIGHEST GROWTH (#) ▲ USERS ▲ %
01 CHINA 209,873,000 36%
02 INDIA 51,000,000 44%
03 INDONESIA 26,000,000 39%
04 BRAZIL 22,000,000 25%
05 UNITED STATES 21,000,000 12%
06 MEXICO 17,000,000 33%
07 PHILIPPINES 13,000,000 32%
08 VIETNAM 12,000,000 41%
09 JAPAN 11,000,000 21%
10 BANGLADESH 9,000,000 69%
# HIGHEST GROWTH (%) ▲ % ▲ USERS
01 CUBA 385% 2,593,342
02 NORTH KOREA 225% 9,000
03 CURAÇAO 175% 70,000
04 NIGER 125% 200,000
05 EQUATORIAL GUINEA 117% 41,000
06 BENIN 117% 480,000
07 TOGO 116% 220,000
08 CÔTE D'IVOIRE 108% 1,400,000
09 MYANMAR 106% 6,700,000
10 DJIBOUTI 105% 87,000
LARGEST GROWTH IN NUMBER OF MOBILE SOCIAL MEDIA USERS vs. 2016 LARGEST PERCENTAGE GROWTH IN MOBILE SOCIAL MEDIA USERS vs. 2016
62
WE ARE SOCIAL’S ANALYSIS: MOBILE SOCIAL
The popularity of mobile messengers has surged in recent years, to the extent that these platforms are now the
most popular forms of social media in many countries around the world. Instant messaging services present some
amazing opportunities for brands, but it’s important for marketers to remember that they work quite differently to
most other media. Here’s our essential ‘quick guide’ to making messengers work for you and your brand:
People use messengers to chat with the people they care about, so interruptive ads aren’t welcome.
Brands need to find ways to inspire organic conversations instead.
Start from the perspective of audience value: what do people talk with their friends and family
about? Is there any way for the brand to add value to these existing conversations?
Success in messengers isn’t just about social content, either; brands can use every element of their
marketing mix – across all 4Ps – to inspire relevant, organic conversations. Click here to see more of
our thinking and advice on this topic.
Chat bots offer amazing potential, but brands need to use them to add distinct audience value if they
are to deliver returns beyond initial novelty value.
63
Buyers today are
researching brands and
gathering information
within mobile social apps;
90% of Facebook users
access the platform
via a mobile app.
1 in 4 people uses
mobile apps for
product research,
with the highest growth
in APAC, so we see
a lot of opportunity
in this region.
Traditional websites are
becoming less relevant as
social networks become
“walled gardens”, encouraging
users to stay within the
app for all online activities,
purchases and engagement.
Click here to download our 2017 Social Media Trends Toolkit to
align your 2017 social strategy with the year’s top social network trends.
HOOTSUITE’S PERSPECTIVE: MOBILE SOCIAL THEMES
SOURCE: GLOBALWEBINDEX.
64
GLOBAL MOBILE USE
65
TOTAL NUMBER
OF MOBILE USERS
(UNIQUE INDIVIDUALS)
MOBILE PENETRATION
(UNIQUE USERS vs.
TOTAL POPULATION)
TOTAL NUMBER
OF MOBILE
CONNECTIONS
AVERAGE NUMBER OF
MOBILE SUBSCRIPTIONS
PER UNIQUE USER
JAN
2017
MOBILE USERS vs. MOBILE CONNECTIONSCOMPARING THE NUMBER OF UNIQUE INDIVIDUALS USING MOBILE PHONES TO THE NUMBER OF MOBILE SUBSCRIPTIONS IN USE
BILLION BILLION
SOURCES: GSMA INTELLIGENCE, Q4 2016 & Q1 2017.
4.92 66% 8.05 1.64
66 SOURCES: GSMA INTELLIGENCE, Q4 2016; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
UNIQUE MOBILE USER PENETRATION BY COUNTRYJAN
2017 UNIQUE INDIVIDUALS USING MOBILE PHONES OF ANY TYPE BY COUNTRY, COMPARED TO NATIONAL POPULATIONS
88%
85%
85%
85%
82%
82%
82%
82%
82%
82%
79%
79%
78%
78%
75%
75%
74%
72%
72%
70%
68%
68%
66%
66%
66%
65%
65%
65%
55%
53%
41%
SPAIN
SINGAPORE
ITALY
JAPAN
GERMANY
UNITED
KINGDOM
UNITED
STATES
HONGKONG
CANADA
SOUTH
KOREA
AUSTRALIA
TURKEY
FRANCE
CHINA
PHILIPPINES
MALAYSIA
POLAND
ARGENTINA
RUSSIA
THAILAND
EGYPT
SAUDI
ARABIA
MEXICO
INDONESIA
GLOBAL
AVERAGE
SOUTH
AFRICA
BRAZIL
VIETNAM
INDIA
UNITEDARAB
EMIRATES
NIGERIA
67
TOTAL NUMBER
OF MOBILE USERS
(UNIQUE INDIVIDUALS)
TOTAL NUMBER
OF MOBILE
CONNECTIONS
TOTAL NUMBER
OF MOBILE USERS
(UNIQUE INDIVIDUALS)
TOTAL NUMBER
OF MOBILE
CONNECTIONS
JAN
2017
PERSPECTIVE: MOBILE USERS vs. CONNECTIONSCOMPARING THE NUMBER OF UNIQUE INDIVIDUALS USING MOBILE PHONES TO THE NUMBER OF MOBILE SUBSCRIPTIONS IN USE
GSMA INTELLIGENCE DATA ERICSSON MOBILITY REPORT DATA
BILLION BILLION BILLION BILLION
SOURCES: GSMA INTELLIGENCE, Q4 2016 & Q1 2017; ERICSSON MOBILITY REPORT, NOVEMBER 2016.
4.9 8.0 5.1 7.5
68
NORTH
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
AFRICA
MIDDLE
EAST
WEST
EUROPE
EAST
EUROPE
EAST
ASIA
OCEANIA
CENTRAL
ASIA
SOUTH
ASIA
SOUTHEAST
ASIA
GLOBAL
AVERAGE:
SOURCES: GSMA INTELLIGENCE, Q4 2016.
MOBILE CONNECTIVITY BY REGIONJAN
2017 THE NUMBER OF MOBILE CONNECTIONS COMPARED TO POPULATION
105%
91%
115%
123%
139%
81%
127%
99%
100%
79%
133%
108%
100%
69 SOURCES: GSMA INTELLIGENCE, Q4 2016.
MOBILE CONNECTIVITY: REGIONAL OVERVIEWJAN
2017 MOBILE CONNECTIONS (IN MILLIONS), AND MOBILE CONNECTIONS AS A PERCENTAGE OF POPULATION, BY REGION
1,628
1,405
995
854
587
514 488
382
312
199
68 44
EAST
ASIA
SOUTH
ASIA
AFRICA
SOUTH-
EASTASIA
EAST
EUROPE
WEST
EUROPE
SOUTH
AMERICA
NORTH
AMERICA
MIDDLE
EAST
CENTRAL
AMERICA
CENTRAL
ASIA
OCEANIA
MOBILE CONNECTIONS, IN MILLIONS
INTERNET PENETRATION
100% 108%79% 81% 133% 139% 123% 115% 105% 127% 91% 99%
70 SOURCES: GSMA INTELLIGENCE, Q4 2016.
GLOBAL
AVERAGE
MOBILE CONNECTIVITY BY COUNTRYJAN
2017 MOBILE CONNECTIONS BY COUNTRY, COMPARED TO NATIONAL POPULATIONS
200%
176%
176%
165%
147%
147%
145%
145%
142%
141%
139%
136%
133%
131%
128%
128%
126%
115%
114%
113%
111%
108%
108%
103%
101%
96%
89%
87%
83%
83%
79%
UNITEDARAB
EMIRATES
RUSSIA
SAUDI
ARABIA
HONGKONG
SINGAPORE
JAPAN
ARGENTINA
SOUTH
AFRICA
INDONESIA
POLAND
MALAYSIA
GERMANY
THAILAND
VIETNAM
ITALY
AUSTRALIA
PHILIPPINES
SOUTH
KOREA
BRAZIL
UNITED
KINGDOM
SPAIN
GLOBAL
AVERAGE
UNITED
STATES
EGYPT
FRANCE
CHINA
TURKEY
CANADA
NIGERIA
MEXICO
INDIA
71 SOURCES: GSMA INTELLIGENCE, Q4 2016.
MOBILE CONNECTIVITY RANKINGSJAN
2017 BASED ON MOBILE CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
HIGHEST RATIO OF MOBILE CONNECTIONS TO POPULATION LOWEST RATIO OF MOBILE CONNECTIONS TO POPULATION
# HIGHEST CONNECTIVITY % SUBS
01 MACAU 296% 1,780,745
02 BAHRAIN 241% 3,394,993
03 MALDIVES 216% 804,738
04 UNITED ARAB EMIRATES 200% 18,687,265
05 ANTIGUA & BARBUDA 194% 180,565
06 KUWAIT 192% 7,782,610
07 QATAR 188% 4,550,833
08 U.S. VIRGIN ISLANDS 188% 200,134
09 FINLAND 188% 10,384,833
10 SAINT KITTS & NEVIS 182% 102,575
# LOWEST CONNECTIVITY % SUBS
212 MICRONESIA 4% 20,267
211 ERITREA 11% 591,826
210 NORTH KOREA 15% 3,773,420
209 KIRIBATI 20% 23,570
208 SOUTH SUDAN 21% 2,763,431
207 MADAGASCAR 33% 8,414,934
206 CUBA 36% 4,063,343
205 NIGER 37% 7,835,440
204 CENTRAL AFRICAN REPUBLIC 38% 1,905,981
203 DJIBOUTI 38% 343,977
72
TOTAL GLOBAL
CONNECTIONS
(ALL DEVICES)*
CONNECTIONS
USED ON SMART-
PHONE DEVICES
SHARE OF SMART-
PHONE CONNECTIONS
vs. TOTAL CONNECTIONS
CONNECTIONS
USED ON FEATURE-
PHONE DEVICES
JAN
2017
MOBILE CONNECTIONS BY DEVICEBASED ON GLOBAL SMARTPHONE CONNECTIONS COMPARED TO TOTAL GLOBAL MOBILE CONNECTIONS
SHARE OF FEATURE-
PHONE CONNECTIONS
vs. TOTAL CONNECTIONS
BILLION BILLION BILLION
SOURCES: GSMA INTELLIGENCE, Q4 2016 & Q1 2017; ERICSSON MOBILITY REPORT, NOVEMBER 2016. *NOTE: TOTAL GLOBAL CONNECTIONS
INCLUDE APPROXIMATELY 250 MILLION MOBILE CONNECTIONS (3.3% OF THE TOTAL) USED BY PCS, TABLETS, AND MOBILE ROUTER DEVICES.
8.05 4.42 55% 3.38 42%
73
GSMA MOBILE CONNECTIVITY INDEXJAN
2017 GSMA INTELLIGENCE’S ASSESSMENT OF KEY NATIONAL CONNECTIVITY DRIVERS AND ENABLERS (SCORES OUT OF A MAXIMUM OF 100)
84.67
82.64
81.68
80.98
80.85
80.72
78.37
78.04
77.05
77.04
75.32
74.30
72.71
66.34
65.37
65.10
63.74
63.05
62.91
61.29
61.08
60.46
59.17
57.35
54.42
53.85
53.36
52.51
44.50
37.98
AUSTRALIA
UNITED
STATES
UNITED
KINGDOM
CANADA
SINGAPORE
SOUTH
KOREA
JAPAN
FRANCE
GERMANY
SPAIN
HONGKONG
ITALY
POLAND
RUSSIA
MALAYSIA
UNITEDARAB
EMIRATES
SAUDI
ARABIA
THAILAND
ARGENTINA
BRAZIL
CHINA
MEXICO
PHILIPPINES
TURKEY
VIETNAM
INDONESIA
SOUTH
AFRICA
EGYPT
NIGERIA
INDIA
SOURCES: GSMA INTELLIGENCE MOBILE CONNECTIVITY INDEX, Q1 2017. TO ACCESS THE COMPLETE MOBILE CONNECTIVITY INDEX, VISIT HTTP://WWW.MOBILECONNECTIVITYINDEX.COM/
74
TOTAL NUMBER
OF MOBILE
CONNECTIONS
MOBILE CONNECTIONS
AS A PERCENTAGE OF
TOTAL POPULATION
PERCENTAGE OF
MOBILE CONNECTIONS
THAT ARE PRE-PAID
PERCENTAGE OF
MOBILE CONNECTIONS
THAT ARE POST-PAID
PERCENTAGE OF MOBILE
CONNECTIONS THAT ARE
BROADBAND (3G & 4G)
JAN
2017
MOBILE CONNECTIONS BY TYPEBASED ON THE NUMBER OF CELLULAR CONNECTIONS / SUBSCRIPTIONS (NOTE: NOT UNIQUE INDIVIDUALS)
SOURCES: GSMA INTELLIGENCE, Q4 2016.
8.05 108% 70% 30% 51%
BILLION
75 SOURCES: GSMA INTELLIGENCE, Q4 2016.
PRE-PAY vs POST-PAY CONNECTIONSJAN
2017 PERCENTAGE OF MOBILE CONNECTIONS THAT ARE PAID IN ADVANCE vs. PAID AT THE END OF A CONTRACTUAL PERIOD
98%
96%
96%
93%
89%
89%
87%
86%
84%
84%
81%
81%
78%
77%
76%
74%
72%
51%
44%
44%
41%
40%
35%
33%
26%
23%
15%
11%
5%
2%
4%
4%
7%
11%
11%
13%
14%
16%
16%
19%
19%
22%
24%
24%
26%
28%
49%
56%
56%
59%
60%
65%
67%
74%
77%
85%
89%
95%
INDONESIA
NIGERIA
PHILIPPINES
INDIA
EGYPT
VIETNAM
SOUTH
AFRICA
MEXICO
UNITEDARAB
EMIRATES
SAUDI
ARABIA
THAILAND
ITALY
CHINA
RUSSIA
MALAYSIA
ARGENTINA
BRAZIL
TURKEY
HONGKONG
GERMANY
SINGAPORE
POLAND
UNITED
KINGDOM
AUSTRALIA
UNITED
STATES
SPAIN
CANADA
FRANCE
SOUTH
KOREA
PRE-PAID CONNECTIONS
POST-PAID CONNECTIONS
76
MOBILE’S SHARE OF WEB TRAFFICJAN
2017 PERCENTAGE OF ALL GLOBAL WEB PAGES SERVED TO MOBILE PHONES IN JANUARY OF EACH YEAR
0.7%
2.9%
6.1%
10.7%
16.2%
27.1%
35.1%
43.6%
50.3%
2009 2010 2011 2012 2013 2014 2015 2016 2017
SOURCES: STATCOUNTER, JANUARY 2017.
77
JAN
2017
SHARE OF MOBILE WEB BY MOBILE OSBASED ON EACH OPERATING SYSTEM’S SHARE OF ALL GLOBAL MOBILE WEB REQUESTS
PERCENTAGE OF MOBILE
WEB REQUESTS FROM
ANDROID WEBKIT DEVICES
PERCENTAGE OF MOBILE
WEB REQUESTS FROM
APPLE IOS DEVICES
PERCENTAGE OF MOBILE WEB
REQUESTS FROM OTHER
MOBILE OPERATING SYSTEMS
SOURCES: STATCOUNTER, JANUARY 2017.
71.6% 19.6% 8.8%
78
GLOBAL MOBILE DATA GROWTHJAN
2017 TOTAL MONTHLY GLOBAL MOBILE DATA TRAFFIC (UPLOAD & DOWNLOAD), IN EXABYTES (BILLIONS OF GIGABYTES)
SOURCES: ERICSSON MOBILITY REPORT, NOVEMBER 2016.
1
2
3
4
5
7
6
Q4
2011
Q1
2012
Q2
2012
Q3
2012
Q4
2012
Q1
2013
Q2
2013
Q3
2013
Q4
2013
Q1
2014
Q2
2014
Q3
2014
Q4
2014
Q1
2015
Q2
2015
Q3
2011
Q3
2015
Q4
2015
Q1
2016
Q2
2016
Q3
2016
MONTHLY MOBILE DATA USED BY THE
AVERAGE SMARTPHONE WORLDWIDE: 1.9GB
79
LATIN
AMERICA
NORTH
AMERICA
ASIA-
PACIFIC
CENTRAL EUROPE,
MIDDLE EAST & AFRICA
JAN
2017
MOBILE DATA TRAFFIC BY REGIONMONTHLY MOBILE DATA TRAFFIC TO SMARTPHONES, BY REGION
WESTERN
EUROPE
BILLION
GIGABYTES
BILLION
GIGABYTES
BILLION
GIGABYTES
BILLION
GIGABYTES
BILLION
GIGABYTES
SOURCES: ERICSSON MOBILITY REPORT TRAFFIC EXPLORER TOOL, JANUARY 2017.
0.72 1.83 4.12 1.24 1.09
80
WE ARE SOCIAL’S ANALYSIS: MOBILE
More than half of the world’s population now carries a powerful connected device wherever they go.
Smartphones have moved beyond being just ‘phones’ though, and we need to start thinking of them in
terms of what they are: remote controls for our lives. In a world where people can can check the news,
watch a full-length movie, buy their groceries, plan a holiday, renew their passport, and even find love
through online dating – wherever and whenever they choose – brands need to work much harder to earn
and keep people’s attention on mobile than they ever had to do with broadcast media. So how can
brands cut through the clutter and ensure their mobile delivers meaningful ROI? Here are some ideas:
What specific utility can you offer to your audiences? Are they looking for information,
education, entertainment, or distraction? Is there a meaningful way for you to deliver it?
How does mobile complement or enhance other media or activities? Is the mobile device at
the centre of the experience, or should you merely use it to augment another activity?
How do physical location and context influence the experience? Would people prefer short,
focused content, or are they looking for richer experiences and longer distractions?
81
GLOBAL MOBILE BROADBAND USE
82
NORTH
AMERICA
CENTRAL
AMERICA
SOUTH
AMERICA
AFRICA
MIDDLE
EAST
WEST
EUROPE
EAST
EUROPE
EAST
ASIA
OCEANIA
CENTRAL
ASIA
SOUTH
ASIA
SOUTHEAST
ASIA
GLOBAL
AVERAGE:
SOURCES: GSMA INTELLIGENCE, Q4 2016.
BROADBAND MOBILE CONNECTIVITYJAN
2017 THE NUMBER OF BROADBAND MOBILE CONNECTIONS COMPARED TO POPULATION
95%
47%
75%
97%
69%
29%
64%
32%
80%
17%
70%
93%
55%
83
MOBILE BROADBAND: REGIONAL OVERVIEW
SOURCES: GSMA INTELLIGENCE, Q4 2016.
JAN
2017 MOBILE BROADBAND CONNECTIONS (IN MILLIONS), AND AS A PERCENTAGE OF POPULATION, BY REGION
MOBILE BROADBAND CONNECTIONS, IN MILLIONS
INTERNET PENETRATION
1,299
449
404
358 344 318 300 292
158
103
38 22
EAST
ASIA
SOUTH-
EASTASIA
WEST
EUROPE
AFRICA
NORTH
AMERICA
SOUTH
AMERICA
SOUTH
ASIA
EAST
EUROPE
MIDDLE
EAST
CENTRAL
AMERICA
OCEANIA
CENTRAL
ASIA
80% 32%70% 97% 29% 95% 75% 17% 69% 64% 47% 93%
84
GLOBAL
AVERAGE
MOBILE BROADBAND’S SHARE OF CONNECTIONS
SOURCES: GSMA INTELLIGENCE, Q4 2016.
JAN
2017 ACTIVE 3G & 4G MOBILE CONNECTIONS AS A PERCENTAGE OF TOTAL MOBILE CONNECTIONS
99%
99%
98%
98%
98%
92%
90%
83%
79%
78%
77%
77%
76%
76%
76%
75%
75%
74%
70%
63%
53%
52%
51%
51%
50%
49%
48%
46%
31%
30%
20%
SOUTH
KOREA
SINGAPORE
THAILAND
JAPAN
AUSTRALIA
CANADA
UNITED
STATES
UNITED
KINGDOM
BRAZIL
FRANCE
SPAIN
ITALY
CHINA
SAUDI
ARABIA
GERMANY
HONGKONG
MALAYSIA
UNITEDARAB
EMIRATES
POLAND
MEXICO
ARGENTINA
PHILIPPINES
GLOBAL
AVERAGE
SOUTH
AFRICA
EGYPT
TURKEY
RUSSIA
INDONESIA
NIGERIA
VIETNAM
INDIA
85
MOBILE BROADBAND CONNECTIVITY RANKINGS
SOURCES: GSMA INTELLIGENCE, Q4 2016.
JAN
2017 BASED ON MOBILE BROADBAND CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
HIGHEST RATIO OF 3G & 4G CONNECTIONS vs. ALL CONNECTIONS LOWEST RATIO OF 3G & 4G MOBILE CONNECTIONS vs. ALL CONNECTIONS
# HIGHEST CONNECTIVITY % SUBS
01 NORTH KOREA 100% 3,773,420
02 SOUTH KOREA 99% 57,940,360
03 SINGAPORE 99% 8,370,796
04 TAIWAN 99% 30,769,156
05 MACAU 99% 1,758,842
06 THAILAND 98% 89,414,203
07 JAPAN 98% 181,863,656
08 AUSTRALIA 98% 30,653,561
09 SWEDEN 93% 13,416,927
10 CANADA 92% 29,119,030
# LOWEST CONNECTIVITY % SUBS
207 COMOROS 0.02% 67
206 EQUATORIAL GUINEA 0.1% 531
205 GUYANA 2% 12,246
204 CENTRAL AFRICAN REPUBLIC 3% 56,226
203 NIGER 3% 235,847
202 GUINEA-BISSAU 6% 77,690
201 GABON 6% 181,574
200 SOMALIA 6% 333,384
199 CAMEROON 7% 1,270,814
198 ST VINCENT & THE GRENADINES 7% 9,472
86
GLOBAL
AVERAGE
MOBILE BROADBAND PENETRATION
SOURCES: GSMA INTELLIGENCE, Q4 2016.
JAN
2017 THE NUMBER OF ACTIVE MOBILE BROADBAND CONNECTIONS COMPARED TO TOTAL POPULATION
149%
146%
144%
134%
131%
125%
125%
114%
104%
103%
99%
98%
97%
94%
90%
85%
84%
80%
79%
77%
73%
73%
65%
65%
55%
52%
51%
44%
40%
26%
16%
UNITEDARAB
EMIRATES
SINGAPORE
JAPAN
SAUDI
ARABIA
THAILAND
AUSTRALIA
HONGKONG
SOUTH
KOREA
MALAYSIA
GERMANY
POLAND
ITALY
UNITED
STATES
UNITED
KINGDOM
BRAZIL
SPAIN
RUSSIA
CANADA
FRANCE
ARGENTINA
SOUTH
AFRICA
CHINA
INDONESIA
PHILIPPINES
GLOBAL
AVERAGE
MEXICO
EGYPT
TURKEY
VIETNAM
NIGERIA
INDIA
87
MOBILE BROADBAND PENETRATION RANKINGS
SOURCES: GSMA INTELLIGENCE, Q4 2016.
JAN
2017 BASED ON MOBILE BROADBAND CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE
HIGHEST RATIO OF 3G & 4G CONNECTIONS vs. POPULATION LOWEST RATIO OF 3G & 4G MOBILE CONNECTIONS vs. POPULATION
# HIGHEST CONNECTIVITY % SUBS
01 MACAU 292% 1,758,842
02 KUWAIT 164% 6,661,914
03 FINLAND 155% 8,577,872
04 UNITED ARAB EMIRATES 149% 13,907,063
05 BAHRAIN 149% 2,096,408
06 SINGAPORE 146% 8,370,796
07 JAPAN 144% 181,863,656
08 QATAR 142% 3,445,436
09 AUSTRIA 141% 12,109,475
10 DENMARK 136% 7,774,595
# LOWEST CONNECTIVITY % SUBS
207 COMOROS 0.01% 67
206 EQUATORIAL GUINEA 0.06% 531
205 CENTRAL AFRICAN REPUBLIC 1% 56,226
204 NIGER 1% 235,847
203 GUYANA 2% 12,246
202 KIRIBATI 3% 3,033
201 SOMALIA 3% 333,384
200 BURUNDI 3% 391,723
199 CHAD 4% 585,525
198 GUINEA-BISSAU 4% 77,690
88
TIME SPENT USING MOBILE INTERNET
SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64.
JAN
2017 AVERAGE NUMBER OF HOURS THAT INTERNET USERS SPEND ACCESSING THE INTERNET VIA A MOBILE PHONE EACH DAY [SURVEY BASED]
04:14
03:56
03:55
03:54
03:51
03:44
03:43
03:36
03:35
03:22
03:20
03:04
03:03
02:59
02:33
02:26
02:21
02:08
02:04
02:02
01:58
01:53
01:47
01:42
01:36
01:33
01:16
01:08
00:57
THAILAND
BRAZIL
INDONESIA
UNITEDARAB
EMIRATES
SAUDI
ARABIA
ARGENTINA
MALAYSIA
PHILIPPINES
MEXICO
INDIA
EGYPT
CHINA
SOUTH
AFRICA
TURKEY
VIETNAM
HONGKONG
SINGAPORE
ITALY
SOUTH
KOREA
UNITED
STATES
RUSSIA
SPAIN
UNITED
KINGDOM
CANADA
AUSTRALIA
POLAND
GERMANY
FRANCE
JAPAN
89
AVERAGE MOBILE CONNECTION SPEEDS
SOURCES: AKAMAI STATE OF THE INTERNET REPORT, Q3 2016.
JAN
2017 AVERAGE SPEED OF MOBILE INTERNET CONNECTIONS BY COUNTRY, IN MBPS
23.7
13.9
13.4
13.3
13.1
12.8
12.4
11.8
11.6
11.2
11.0
10.9
9.9
9.7
8.9
8.9
8.5
8.0
7.5
6.7
6.1
6.1
5.0
4.7
4.0
3.5
3.5
3.4
3.1
3.0
UNITED
KINGDOM
PHILIPPINES
SPAIN
UNITEDARAB
EMIRATES
GERMANY
AUSTRALIA
FRANCE
TURKEY
JAPAN
SOUTH
KOREA
ITALY
INDONESIA
RUSSIA
POLAND
CHINA
CANADA
SINGAPORE
EGYPT
UNITED
STATES
MEXICO
HONGKONG
THAILAND
SOUTH
AFRICA
SAUDI
ARABIA
BRAZIL
INDIA
MALAYSIA
VIETNAM
NIGERIA
ARGENTINA
90
GLOBAL E-COMMERCE USE
91
JAN
2017
GLOBAL E-COMMERCE REVENUESTOTAL VALUE OF THE CONSUMER (B2C) E-COMMERCE MARKET, AND AVERAGE E-COMMERCE REVENUE PER USER
BILLION TRILLION
TOTAL VALUE OF
GLOBAL E-COMMERCE
MARKET IN 2016 (IN US$)
AVERAGE ANNUAL
E-COMMERCE REVENUE
PER USER IN 2016 (IN US$)
SOURCES: EXTRAPOLATED FROM STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY, JANUARY 2017; AND DATA
FROM EMARKETER. NOTE: PENETRATION FIGURES REPRESENT PERCENTAGE OF TOTAL POPULATION, REGARDLESS OF AGE.
NUMBER OF PEOPLE
PURCHASING VIA
E-COMMERCE
E-COMMERCE PENETRATION
(NUMBER OF PURCHASERS
vs. TOTAL POPULATION)
1.61 22% $1.915 $1,189
92
ACTIVE E-COMMERCE PENETRATIONJAN
2017 PERCENTAGE OF THE NATIONAL POPULATION WHO BOUGHT SOMETHING ONLINE IN THE PAST MONTH [SURVEY-BASED]
76%
72%
72%
68%
67%
62%
62%
60%
60%
60%
59%
58%
55%
52%
51%
48%
46%
46%
45%
45%
43%
41%
39%
39%
38%
37%
28%
28%
16%
UNITED
KINGDOM
SOUTH
KOREA
GERMANY
JAPAN
UNITED
STATES
UNITEDARAB
EMIRATES
FRANCE
CANADA
SINGAPORE
AUSTRALIA
HONGKONG
SPAIN
POLAND
MALAYSIA
THAILAND
ARGENTINA
ITALY
RUSSIA
CHINA
BRAZIL
TURKEY
INDONESIA
SAUDI
ARABIA
VIETNAM
PHILIPPINES
MEXICO
INDIA
SOUTH
AFRICA
EGYPT
SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64. NOTE: DATA HAS BEEN REBASED TO SHOW
TOTAL NATIONAL PENETRATION. PENETRATION FIGURES BASED ON POPULATION DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU.
93
ACTIVE M-COMMERCE PENETRATIONJAN
2017 PERCENTAGE OF THE POPULATION WHO BOUGHT SOMETHING ONLINE VIA A PHONE IN THE PAST MONTH [SURVEY-BASED]
55%
47%
41%
40%
40%
38%
37%
36%
33%
33%
33%
31%
30%
28%
27%
26%
26%
26%
25%
25%
23%
23%
23%
23%
21%
21%
19%
15%
11%
SOUTH
KOREA
UNITEDARAB
EMIRATES
THAILAND
CHINA
SINGAPORE
MALAYSIA
UNITED
KINGDOM
HONGKONG
INDONESIA
SAUDI
ARABIA
UNITED
STATES
TURKEY
SPAIN
VIETNAM
AUSTRALIA
BRAZIL
PHILIPPINES
GERMANY
CANADA
JAPAN
ITALY
ARGENTINA
POLAND
INDIA
RUSSIA
MEXICO
FRANCE
SOUTH
AFRICA
EGYPT
SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64. NOTE: DATA HAS BEEN REBASED TO SHOW
TOTAL NATIONAL PENETRATION. PENETRATION FIGURES BASED ON POPULATION DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU.
94
GROWTH OF M-COMMERCE SHOPPERSJAN
2017 YEAR-ON-YEAR GROWTH IN THE NUMBER OF PEOPLE PURCHASING ONLINE VIA A PHONE [SURVEY-BASED]
SOURCES: GLOBALWEBINDEX, Q4 2015, AND Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64.
PENETRATION FIGURES BASED ON POPULATION DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU.
155%
101%
85%
68%
64%
60%
57%
45%
45%
42%
40%
39%
36%
36%
32%
31%
31%
29%
28%
28%
26%
26%
25%
25%
25%
15%
6%
-1%
INDONESIA
JAPAN
PHILIPPINES
INDIA
MEXICO
THAILAND
SAUDI
ARABIA
RUSSIA
CANADA
BRAZIL
AUSTRALIA
UNITED
KINGDOM
VIETNAM
SINGAPORE
TURKEY
MALAYSIA
SOUTH
AFRICA
HONG
KONG
SOUTH
KOREA
POLAND
GERMANY
UNITED
STATES
FRANCE
CHINA
UNITEDARAB
EMIRATES
SPAIN
ITALY
ARGENTINA
95
AVERAGE E-COMMERCE REVENUE PER USERJAN
2017 AVERAGE TOTAL AMOUNT SPENT ON E-COMMERCE PURCHASES BY EACH E-COMMERCE USER IN 2016, IN UNITED STATES DOLLARS
$2,033
$1,630
$1,052
$1,050
$1,022
$992
$921
$861
$815
$733
$710
$687
$633
$555
$465
$337
$327
$318
$274
$228
$212
$210
$170
$136
$118
$64
$55
$33
UNITED
KINGDOM
UNITED
STATES
CANADA
GERMANY
SINGAPORE
FRANCE
JAPAN
HONGKONG
AUSTRALIA
GLOBAL
AVERAGE
CHINA
SPAIN
SOUTH
KOREA
ITALY
SAUDI
ARABIA
RUSSIA
POLAND
ARGENTINA
BRAZIL
INDONESIA
THAILAND
MEXICO
TURKEY
SOUTH
AFRICA
INDIA
MALAYSIA
VIETNAM
PHILIPPINES
SOURCES: STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY. FIGURES CORRECT AS AT JANUARY 2017.
96
HOOTSUITE’S PERSPECTIVE: E-COMMERCE THEMES
The line between e-commerce and social commerce (increasing direct sales via tools
such as buy buttons) is still undefined. According to Altimeter's 2016 Social Business
report, 72 percent of strategists say the “responsibility for social commerce must shift
from the social team to e-commerce teams.”
With the success of Facebook Live and new features like Facebook Marketplace, expect
to see more opportunities to advertise as well as a continued push for social commerce.
We will see continued investment from Facebook to encourage this behaviour.
Social commerce has been hyped before. However, adoption in APAC and new features
by Instagram and Pinterest make this an inevitable evolution in consumer behaviour on
social. As KPCB’s Mary Meeker 2016 Internet Trends Report found, there’s been a 106
percent year-over-year growth in users who have made a purchase from WeChat.
Click here to download our Social Media Data Cookbook for 11 simple,
useful, and completely practical recipes for effectively using social media data.
97
WE ARE SOCIAL’S ANALYSIS: E-COMMERCE
The world will spend well over US$2 trillion on e-commerce purchases in the coming 12 months, and many
people will try online shopping for the first time. Developments such as more dedicated m-commerce
services, improved online grocery stores, and optimised mobile payment infrastructures will all help to
deliver greater choice and more convenience to shoppers from Los Angeles and London to Lagos and
Lahore. However, before brands can take full advantage of these opportunities, they need to get better
at integrating all of their marketing activities – regardless of whether those activities are on or offline.
Omnichannel thinking must evolve move beyond buzzwords to inform every aspect of the
brand’s thinking, including product development, advertising and promotion, point-of-sale,
fulfilment and delivery, and even after-sales care.
We must break down the organisational silos that isolate digital thinking, and treat digital
in the same way we treat electricity: a necessity that is available to all, for the benefit of all.
Marketers must start to understand the role and impact of algorithms; they may seem
intimidating, but the future of every brand depends on successfully marketing to machines.
98
MORE INFORMATION
99
GlobalWebIndex is the world’s largest market research study
on the digital consumer, spanning 37 countries, 4,500 data
points, and conducting fieldwork 4 times a year:
Find out more: http://www.globalwebindex.net/
SPECIAL THANKS: GLOBALWEBINDEX
90% GLOBAL
COVERAGE
37 MARKETS & 200,000
INTERVIEWS PER YEAR
QUARTERLY DATA
COLLECTION
TOTAL DEVICE
COVERAGE
100
GSMA Intelligence is the unit within the GSMA that houses the organisation’s extensive
database of mobile operator statistics, forecasts, and industry reports. GSMA Intelligence’s
data covers every operator group, network and MVNO in every country – from Afghanistan
to Zimbabwe. Updated daily, it is the most accurate and complete set of industry metrics
available, comprising tens of millions of individual data points.
Leading operators, vendors, regulators, financial institutions and third-party industry
players rely on GSMA Intelligence to support strategic decision-making and long-term
investment planning. The data is used as an industry reference point and is frequently
cited by the media and by the industry itself. GSMA Intelligence’s team of analysts and
experts produce regular thought-leading research reports across a range of industry topics.
Learn more about GSMA Intelligence at http://www.gsmaintelligence.com
SPECIAL THANKS: GSMA INTELLIGENCE
101
We would like to offer our thanks to Statista for providing data from its Digital
Market Outlook in the development of our 2017 Global Digital reports. Statista is one of
the world’s largest online statistics databases. Their Digital Market Outlook provides forecasts,
detailed market insights, and key indicators on 9 digital verticals including e-commerce, digital
media, smart home, and eHealth, with 36 segments across 50 international digital economies.
SPECIAL THANKS: STATISTA
78% OF GLOBAL
INTERNET POPULATION
50 DIGITAL
ECONOMIES
90% OF WORLDWIDE
ECONOMIC POWER
MORE THAN 30,000
INTERACTIVE STATISTICS
Learn more about Statista’s Digital Market Outlook at http://www.statista.com/
102
SPECIAL THANKS
We’d also like to offer our thanks to the following data providers for
publishing much of the valuable data included in this year’s report:
AKAMAIGOOGLE ERICSSONSTATCOUNTER
Lastly, we’d like to say a big thank you to the TheNounProject.com,
who provided much of the inspiration for the icons used in this report.
103
POPULATION DATA: United Nations World Population Prospects, 2015 Revision; US Census Bureau (data up to January 2017); United Nations World Urbanization
Prospects, 2014 Revision.
INTERNET USER DATA: InternetWorldStats (data up to January 2017); ITU Individuals Using the Internet, 2015; CIA World Factbook (data up to January 2017); The
China Internet Network Information Center; The Telecom Regulatory Authority of India; Asosiasi Penyelenggara Jasa Internet Indonesia; Nigerian
Communications Commission; Ugandan Communications Commission, Nepal Telecommunications Authority, various local regulatory authorities; Akamai’s State
of the Internet report (Q3 2016). Time spent, and mobile internet usage and penetration data extrapolated from GlobalWebIndex, Q3 & Q4 2016*. Share of web
traffic data from StatCounter (data up to January 2017). Frequency of internet use data from Google Consumer Barometer (data up to January 2017)**.
SOCIAL MEDIA AND MOBILE SOCIAL MEDIA DATA: Latest reported monthly active user data from Facebook, Tencent, VKontakte, LINE, Kakao, Google, Sina, Twitter,
Skype, Yahoo!, Viber, Baidu, and Snapchat (data up to January 2017). Social media usage data and time spent on social media taken directly or extrapolated
from GlobalWebIndex, Q3 & Q4 2016. Facebook age and gender figures and daily usage figures extrapolated from Facebook-reported data, January 2017.
Sincere thanks to Niki Aghaei for her assistance with collecting and understanding social media user data for Iran and the Middle East overall.
MOBILE PHONE USERS, CONNECTIONS AND MOBILE BROADBAND DATA: Latest reported national data from GSMA Intelligence (Q4 2016); extrapolated data from
eMarketer; extrapolated global data from GSMA Intelligence (data up to January 2017); Ericsson Mobility Report (November 2016); usage data extrapolated from
GlobalWebIndex Q3 & Q4 2016; Akamai’s State of the Internet report (Q3 2016); Google Consumer Barometer (data up to January 2017)**; GSMA Intelligence
Mobile Connectivity Index (data up to January 2017) – for more information, visit http://www.mobileconnectivityindex.com/
E-COMMERCE DATA: GlobalWebIndex Q3 & Q4 2016; Statista Digital Market Outlook , e-Commerce industry (data up to January 2017); Google Consumer
Barometer (data up to January 2017)**.
DIGITAL DEVICE OWNERSHIP DATA: Google Consumer Barometer (data up to January 2017)**.
NOTES: ‘Annual growth’ figures are calculated using the data we reported in We Are Social’s Digital in 2016 report. *GlobalWebIndex surveys more than 700,000
internet users aged 16 to 64 ever quarter across 37 countries around the world, representing 90% of the global internet population. **Google’s Consumer
Barometer polls a nationally representative total population (online & offline) aged 16+ in each country surveyed except in Argentina, Brazil, China, India, South
Korea, Malaysia, Mexico, Philippines, Vietnam, and the USA, where the sample base is aged 18+, and Japan, where the sample base is aged 20+. For more details,
visit http://consumerbarometer.com/.
DATA SOURCES USED IN THIS REPORT
104
IMPORTANT NOTES
We Are Social and Hootsuite compiled this compendium of digital, social, and mobile media statistics on an ad-hoc basis, but on
occasion, it may be necessary to alter or update the information and data contained herein. To ensure you have the most up-to-date
version of this report, please visit http://bit.ly/GD2017RO.
This report contains data, tables, figures, maps, flags, analyses and technical notes that relate to various geographical territories around
the world. However, reference to these territories and any associated elements (including names and flags) does not imply the expression
of any opinion whatsoever on the part of any of the featured brands, nor any of those organisations’ employees, concerning the legal
status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries.
This report has been compiled for informational purposes only, and relies on data from a wide variety of sources, including public and
private companies, market research firms, government agencies, NGOs, and private individuals. We strive to ensure that all data and
charts contained in this report are as accurate and up-to-date as possible, but none of We Are Social, Hootsuite or the brands or
organisations featured or cited herein, nor any of their employees, contractors or subcontractors, (i) makes any representation or
warranty, express or implied, as to the accuracy, completeness, correctness or non-infringement of this report, or (ii) to the fullest extent
permitted by law, accepts any liability whatsoever for any direct, indirect, punitive, incidental, special, consequential or exemplary
damages arising from any use of this report or the information contained herein.
All opinions and estimates contained in this report are as of the date of this report, are subject to change without notice and are provided
in good faith but without legal responsibility. This report should not be construed as business advice and the insights are not to be used as
the basis for investment or business decisions of any kind without your own research and validation.
This report contains references to organisations that are not affiliated with We Are Social or Hootsuite. This report does not endorse any
product, segment, company or individual. Except for those portions of this report relating to Hootsuite, this report and any opinions
contained herein have been prepared by We Are Social and have not been specifically approved or disapproved by Hootsuite.
105
Hootsuite is the most widely used social
media management platform, used by over
15 million people around the globe and trusted
by more than 800 of the Fortune 1000.
Hootsuite's battle-tested technology, extensive
ecosystem, and social DNA help organizations to
champion the power of human connections at scale.
To learn more, visit http://www.hootsuite.com.
We are a global agency. We deliver world-class
creative ideas with forward-thinking brands.
We believe in people, not platforms, and the
power of social insight to drive business value.
We call this social thinking.
We work with clients including adidas,
Netflix, Heineken, Google, HSBC and Audi
on global, regional and local projects.
If you’d like to learn more about how we
can help you too, visit http://wearesocial.com.
107
SIMON KEMP
@ESKIMON
SIMON@KEPIOS.COM
KEPIOS.COM

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we are social SG Report 2017

  • 1. 1 DIGITAL IN 2017 GLOBAL OVERVIEWA COLLECTION OF INTERNET, SOCIAL MEDIA, AND MOBILE DATA FROM AROUND THE WORLD
  • 2. 2
  • 3. 3 WELCOME TO DIGITAL IN 2017 It’s been another year of exceptional growth across all things digital, and our 2017 Global Digital reports herald some particularly important milestones. The most exciting of these milestones is that more than half of the world’s population now uses the internet, with more than 3.75 billion people online today. Internet use continues to grow all over the world, with global users up 8% year-on-year. An increasing share of online activity takes place on mobile, with more than half of all web traffic now going to mobile phones. The number of social media users across the globe grew by more than 20% over the past 12 months, with well over one-third of the world’s population now using social media every month. Mobile social media use is growing even faster, with global monthly active user numbers up 30% year-on-year to reach more than 2.5 billion. Mobile connectivity continues to grow too, and the average mobile connection is getting faster as well. Nearly two-thirds of the world’s population now uses a mobile phone, and with 55% of all active connections now coming from smartphones, it’s likely that more than half of the world’s population now uses a smartphone. To help you take advantage of the opportunities presented by this increased connectivity, We Are Social and Hootsuite have teamed up to bring you a suite of reports detailing digital statistics and trends for 239 countries around the world. You’ll find global and regional overviews in this report, and we’ll be publishing the rest of the reports over the coming days. If you’d like to discuss what these numbers mean for you and your work, send us a message on social media; you’ll find us on Twitter as @hootsuite and @wearesocial, or you can click here to contact me on LinkedIn. We hope you find these reports useful, and we wish you a year of impressive digital growth of your own in 2017. SIMON KEMP REPORT AUTHOR
  • 5. 5 TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA USERS UNIQUE MOBILE USERS ACTIVE MOBILE SOCIAL USERS BILLION BILLION BILLION BILLION BILLION URBANISATION: PENETRATION: PENETRATION: PENETRATION: PENETRATION: SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. GLOBAL DIGITAL SNAPSHOTJAN 2017 KEY STATISTICAL INDICATORS FOR THE WORLD’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS 7.476 3.773 2.789 4.917 2.549 54% 50% 37% 66% 34%
  • 6. 6 INTERNET USERS ACTIVE SOCIAL MEDIA USERS UNIQUE MOBILE USERS ACTIVE MOBILE SOCIAL USERS SINCE JAN 2016 SINCE JAN 2016 SINCE FEB 2016 SINCE JAN 2016 JAN 2017 ANNUAL GROWTHYEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT. +10% +21% +5% +30% +354 MILLION +482 MILLION +222 MILLION +581 MILLION
  • 7. 7 DIGITAL USER DISTRIBUTION BY REGIONJAN 2017 EACH REGION’S SHARE OF THE WORLD’S POPULATION, GLOBAL INTERNET AND SOCIAL MEDIA USERS, AND GLOBAL MOBILE CONNECTIONS TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA ACCOUNTS MOBILE CONNECTIONS 5% 8% 8% 5% 3% 4% 3% 3% 6% 9% 7% 7% 6% 8% 9% 7% 3% 3% 4% 4% 16% 6% 10% 13% 6% 7% 8% 8% 1% <1% 1% 1% 22% 33% 24% 22% 24% 9% 16% 19% 9% 11% 9% 11% 1% 1% 1% 1% NORTH AMERICA CENTRAL AMERICA WEST EUROPE MIDDLE EAST AFRICA EAST EUROPE CENTRAL ASIA SOUTH ASIA EAST ASIA SOUTHEAST ASIA OCEANIA SOUTH AMERICA SOURCES: POPULATION: UNITED NATIONS; US CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; SOCIAL MEDIA: FACEBOOK, TENCENT, VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; SIMILARWEB; MAIL.RU; DING; WE ARE SOCIAL ANALYSIS AND EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; WE ARE SOCIAL ANALYSIS AND EXTRAPOLATION OF EMARKETER AND ERICSSON DATA.
  • 8. 8 HOOTSUITE’S PERSPECTIVE: 2017 TRENDS Social catches up with search for discovery. Search is still king for helping consumers research and evaluate products and services, but social is starting to rival search for discovery, especially among younger buyers. Social commerce shows new promise. Social commerce has been hyped before. However, adoption in APAC and new features by Instagram and Pinterest makes this an inevitable evolution in consumer behaviour on social. Dark social rising. Fueled by mobile and messaging, dark social is gaining ground. Dark social is critical for marketers to understand, as if you only track social traffic with traditional web analytics, you’re drastically underreporting the value that social delivers to your business. Video ignites social advertising. Last year, we saw the domination of social video. The next evolution is to combine the emotional power of social video with the scale and reach of social advertising. Organisations turn to connected workforces. Organisations are increasingly investing in the online reach and customer influence of their workforces with employee advocacy, social selling, and digital skills training. Click here to download our 2017 Social Media Trends Toolkit to align your 2017 social strategy with the year’s top social network trends.
  • 9. 9 DIGITAL IN 2017: WE ARE SOCIAL’S ANALYSIS With more than half of the world’s population now online, including billions of people using social platforms, it’s clear that digital and social should be a central part of every brand’s toolkit. The top marketing priority now is to integrate digital marketing and social thinking into everything that our brands do, from products and services, to creating more compelling digital communication, and even finding new pricing, distribution, and innovation strategies that take full advantage of our ever-more connected world. Marketers should explore: Contextual reach: which websites, platforms, apps, and connected services do your audiences use? Which have the greatest relevance to your brand and its activities? Engagement: what motivates your audiences to use these digital properties? How can you use content to inform, educate, or entertain them in ways that will add value to their lives? Conversion: how can you take advantage of opportunities like e-commerce and social selling to help audiences complete their ‘buyer’s journey’, and enjoy your brand’s benefits wherever and whenever they want?
  • 11. 11 TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS MILLION MILLION MILLION MILLION MILLION URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION: SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. DIGITAL IN AFRICAJAN 2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS 1,231 362 170 995 150 41% 29% 14% 81% 12%
  • 12. 12 INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 JAN 2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT. +4% +32% +1% +47% +13 MILLION +42 MILLION +9 MILLION +48 MILLION ANNUAL GROWTH IN AFRICA
  • 13. 13 TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS MILLION MILLION MILLION MILLION MILLION URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION: SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. DIGITAL IN THE AMERICASJAN 2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS 1,006 718 599 1,069 535 81% 71% 60% 106% 53%
  • 14. 14 INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 JAN 2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT. +8% +17% -0.3% +22% +53 MILLION +88 MILLION -3 MILLION +98 MILLION ANNUAL GROWTH IN THE AMERICAS
  • 15. 15 TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS BILLION BILLION BILLION BILLION BILLION URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION: SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. DIGITAL IN ASIA-PACIFICJAN 2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS 4.153 1.909 1.514 3.999 1.441 47% 46% 36% 96% 35%
  • 16. 16 INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 JAN 2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT. +15% +25% +4% +35% +247 MILLION +303 MILLION +140 MILLION +375 MILLION ANNUAL GROWTH IN ASIA-PACIFIC
  • 17. 17 TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS MILLION MILLION MILLION MILLION MILLION URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION: SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. DIGITAL IN EUROPEJAN 2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS 839 637 412 1,101 340 73% 76% 49% 131% 40%
  • 18. 18 INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 JAN 2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT. +3% +5% -0.1% +11% +21 MILLION +20 MILLION -1 MILLION +35 MILLION ANNUAL GROWTH IN EUROPE
  • 19. 19 TOTAL POPULATION INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS MILLION MILLION MILLION MILLION MILLION URBANISATION: PENETRATION: PENETRATION: vs. POPULATION: PENETRATION: SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. DIGITAL IN THE MIDDLE EASTJAN 2017 KEY STATISTICAL INDICATORS FOR THE REGION’S INTERNET, MOBILE, AND SOCIAL MEDIA USERS 246 147 93 312 83 68% 60% 38% 127% 34%
  • 20. 20 INTERNET USERS ACTIVE SOCIAL MEDIA USERS MOBILE SUBSCRIPTIONS ACTIVE MOBILE SOCIAL USERS SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 SINCE JAN 2016 JAN 2017 YEAR-ON-YEAR CHANGE IN KEY STATISTICAL INDICATORS SOURCES: POPULATION: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNET: INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES; SOCIAL MEDIA AND MOBILE SOCIAL MEDIA: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA; MOBILE: GSMA INTELLIGENCE; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. COMPARISONS TO WE ARE SOCIAL’S “DIGITAL IN 2016” REPORT. +15% +47% +5% +44% +19 MILLION +30 MILLION +15 MILLION +25 MILLION ANNUAL GROWTH IN THE MIDDLE EAST
  • 22. 22 TOTAL GLOBAL POPULATION GLOBAL POPULATION AGED 0-12 YEARS GLOBAL POPULATION AGED 0-15 YEARS GLOBAL POPULATION AGED 16-64 YEARS GLOBAL POPULATION AGED 65+ YEARS BILLION BILLION BILLION BILLION BILLION ANNUAL GROWTH RATE: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL: PERCENTAGE OF TOTAL: SOURCES: UNITED NATIONS; U.S. CENSUS BUREAU. JAN 2017 GLOBAL POPULATION BY AGE GROUPSTHE WORLD’S POPULATION BROKEN DOWN INTO VARIOUS AGE GROUPS 7.476 1.655 2.017 4.803 0.657 +1.1% 22% 27% 64% 9%
  • 23. 23 DISTRIBUTION OF GLOBAL POPULATION BY AGEJAN 2017 THE WORLD’S TOTAL POPULATION DETAILED BY FIVE-YEAR AGE GROUPS, IN MILLIONS SOURCES: EXTRAPOLATED FROM DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU. 655 632 610 600 601 612 564 514 490 471 425 342 303 235 164 122 77 40 15 3 1 0-4 5-9 10-14 15-19 20-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60-64 65-69 70-74 75-79 80-84 85-89 90-94 95-99 100+
  • 25. 25 JAN 2017 GLOBAL INTERNET USE AND PENETRATIONINTERNET AND MOBILE INTERNET USER NUMBERS COMPARED TO POPULATION SOURCES: UNITED NATIONS; U.S. CENSUS BUREAU; INTERNETWORLDSTATS; ITU; INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; GOVERNMENT REGULATORY AUTHORITIES; TENCENT, VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATIONS OF ALL THE ABOVE. TOTAL NUMBER OF ACTIVE INTERNET USERS INTERNET USERS AS A PERCENTAGE OF THE TOTAL POPULATION TOTAL NUMBER OF ACTIVE MOBILE INTERNET USERS MOBILE INTERNET USERS AS A PERCENTAGE OF THE TOTAL POPULATION BILLION BILLION 3.773 50% 3.448 46%
  • 26. 26 NORTH AMERICA CENTRAL AMERICA SOUTH AMERICA AFRICA MIDDLE EAST WEST EUROPE EAST EUROPE EAST ASIA OCEANIA CENTRAL ASIA SOUTH ASIA SOUTHEAST ASIA GLOBAL AVERAGE: SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES. INTERNET PENETRATION BY REGIONJAN 2017 REGIONAL PENETRATION FIGURES, COMPARING INTERNET USERS TO TOTAL POPULATION 88% 53% 66% 84% 67% 29% 60% 48% 57% 33% 53% 68% 50%
  • 27. 27 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES. INTERNET USE: REGIONAL OVERVIEWJAN 2017 INTERNET USERS (IN MILLIONS), AND INTERNET PENETRATION, BY REGION INTERNET USERS, IN MILLIONS INTERNET PENETRATION 57% 68%33% 29% 84% 53% 88% 67% 66% 60% 53% 48% 923 585 362 353 339 320 284 281 147 117 33 28 EAST ASIA SOUTH ASIA AFRICA WEST EUROPE SOUTH- EASTASIA NORTH AMERICA EAST EUROPE SOUTH AMERICA MIDDLE EAST CENTRAL AMERICA CENTRAL ASIA OCEANIA
  • 28. 28 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES. GLOBAL AVERAGE INTERNET PENETRATION BY COUNTRYJAN 2017 NATIONAL INTERNET PENETRATION FIGURES 99% 93% 92% 91% 90% 89% 88% 88% 87% 85% 82% 82% 79% 73% 72% 71% 70% 67% 66% 66% 60% 59% 58% 53% 53% 52% 51% 51% 50% 37% 35% UNITEDARAB EMIRATES JAPAN UNITED KINGDOM CANADA SOUTH KOREA GERMANY UNITED STATES FRANCE AUSTRALIA HONGKONG SPAIN SINGAPORE ARGENTINA RUSSIA POLAND MALAYSIA SAUDI ARABIA THAILAND BRAZIL ITALY TURKEY MEXICO PHILIPPINES CHINA VIETNAM SOUTH AFRICA NIGERIA INDONESIA GLOBAL AVERAGE EGYPT INDIA
  • 29. 29 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES. INTERNET PENETRATION RANKINGSJAN 2017 BASED ON INTERNET PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE # HIGHEST PENETRATION % USERS 01 UNITED ARAB EMIRATES 99% 9,200,000 02 ICELAND 98% 327,046 03 NORWAY 97% 5,167,573 04 LUXEMBOURG 97% 564,706 05 DENMARK 96% 5,492,085 06 BERMUDA 96% 59,231 07 ANDORRA 96% 65,913 08 NETHERLANDS 95% 16,200,000 09 BAHRAIN 93% 1,316,045 10 JAPAN 93% 117,767,216 # LOWEST PENETRATION % USERS 213 NORTH KOREA 0.1% 16,000 212 ERITREA 1% 67,000 211 NIGER 2% 469,331 210 CHAD 3% 397,740 209 DEM. REP. OF THE CONGO 4% 3,101,210 208 CENTRAL AFRICAN REPUBLIC 5% 230,384 207 GUINEA-BISSAU 5% 90,000 206 BURUNDI 5% 571,515 205 WESTERN SAHARA 5% 29,000 204 SIERRA LEONE 6% 370,000 HIGHEST INTERNET PENETRATION LOWEST INTERNET PENETRATION
  • 30. 30 SOURCES: INTERNETWORLDSTATS; INTERNATIONAL TELECOMMUNICATION UNION (ITU); INTERNETLIVESTATS; CIA WORLD FACTBOOK; FACEBOOK; NATIONAL REGULATORY AUTHORITIES. GROWTH IN INTERNET USERSJAN 2017 YEAR-ON-YEAR CHANGE IN THE NUMBER OF INTERNET USERS IN EACH COUNTRY vs. JANUARY 2016 51% 27% 27% 23% 21% 16% 11% 10% 9% 9% 8% 7% 7% 6% 6% 4% 4% 4% 2% 2% 2% 2% 1% 1% 0.4% 0% 0% 0% 0% 0% INDONESIA PHILIPPINES MEXICO INDIA THAILAND BRAZIL SAUDI ARABIA GLOBAL AVERAGE HONGKONG POLAND CHINA SOUTH AFRICA MALAYSIA SPAIN VIETNAM UNITEDARAB EMIRATES ITALY TURKEY FRANCE JAPAN RUSSIA UNITED STATES UNITED KINGDOM SINGAPORE SOUTH KOREA ARGENTINA AUSTRALIA CANADA GERMANY NIGERIA
  • 31. 31 AVERAGE FIXED INTERNET CONNECTION SPEEDSJAN 2017 AVERAGE SPEED OF FIXED INTERNET CONNECTIONS BY COUNTRY, IN MBPS 26.3 20.1 18.2 18.0 16.3 14.9 14.5 13.8 13.7 11.7 11.7 11.6 9.7 9.6 8.3 8.2 7.5 7.2 6.7 6.4 6.3 6.3 6.0 5.7 5.5 5.0 4.9 4.2 4.1 3.0 SOUTH KOREA HONGKONG SINGAPORE JAPAN UNITED STATES UNITED KINGDOM SPAIN CANADA GERMANY THAILAND POLAND RUSSIA FRANCE AUSTRALIA UNITEDARAB EMIRATES ITALY MALAYSIA MEXICO TURKEY INDONESIA GLOBAL AVERAGE VIETNAM SOUTH AFRICA CHINA BRAZIL ARGENTINA SAUDI ARABIA PHILIPPINES INDIA NIGERIA SOURCES: AKAMAI STATE OF THE INTERNET REPORT, Q3 2016.
  • 32. 32 TIME SPENT ON THE INTERNETJAN 2017 AVERAGE NUMBER OF HOURS SPENT USING THE INTERNET PER DAY, SPLIT BY COMPUTER USE AND MOBILE PHONE USE [SURVEY BASED] 05:23 04:59 04:35 04:48 04:47 04:47 04:27 04:59 04:37 04:01 04:27 03:25 04:19 03:47 04:20 04:19 03:17 04:13 04:01 03:33 04:06 04:00 04:09 03:36 03:42 02:49 03:40 03:26 03:09 03:36 03:56 04:14 03:55 03:43 03:35 03:44 03:03 03:22 03:54 03:20 03:51 02:33 02:59 02:21 02:02 03:04 01:58 02:08 02:26 01:42 01:47 01:33 01:53 01:36 02:04 01:08 01:16 00:57 PHILIPPINES BRAZIL THAILAND INDONESIA MALAYSIA MEXICO ARGENTINA SOUTH AFRICA INDIA UNITEDARAB EMIRATES EGYPT SAUDI ARABIA VIETNAM TURKEY SINGAPORE UNITED STATES CHINA RUSSIA ITALY HONGKONG CANADA UNITED KINGDOM POLAND SPAIN AUSTRALIA SOUTH KOREA FRANCE GERMANY JAPAN SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64. NOTE THAT TIMES CAN BE ADDED TOGETHER TO FIND TOTAL INTERNET TIME BY COUNTRY; RANKINGS ARE IN ORDER OF TOTAL TIME SPENT USING THE INTERNET EACH DAY ACCESS THROUGH LAPTOP / DESKTOP ACCESS THROUGH MOBILE DEVICE
  • 33. 33 LAPTOPS & DESKTOPS MOBILE PHONES TABLET DEVICES OTHER DEVICES YEAR-ON-YEAR CHANGE: JAN 2017 SHARE OF WEB TRAFFIC BY DEVICEBASED ON EACH DEVICE’S SHARE OF ALL WEB PAGES SERVED TO WEB BROWSERS YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE: YEAR-ON-YEAR CHANGE: SOURCES: STATCOUNTER, JANUARY 2017. 45% 50% 5% 0.12% -20% +30% -5% +33%
  • 34. 34 GLOBAL AVERAGE MOBILE’S SHARE OF WEB TRAFFICJAN 2017 PERCENTAGE OF TOTAL WEB PAGES SERVED TO MOBILE PHONES 81% 79% 78% 69% 66% 61% 57% 57% 56% 55% 53% 50% 50% 46% 44% 42% 38% 37% 36% 36% 34% 34% 33% 31% 31% 30% 30% 29% 28% 23% 16% NIGERIA INDIA SOUTH AFRICA INDONESIA THAILAND TURKEY UNITEDARAB EMIRATES POLAND CHINA SAUDI ARABIA MALAYSIA MEXICO GLOBAL AVERAGE ARGENTINA SINGAPORE SPAIN PHILIPPINES UNITED STATES AUSTRALIA SOUTH KOREA UNITED KINGDOM VIETNAM HONGKONG ITALY EGYPT BRAZIL GERMANY CANADA JAPAN FRANCE RUSSIA SOURCES: STATCOUNTER, JANUARY 2017.
  • 35. 35 WE ARE SOCIAL’S ANALYSIS: INTERNET The internet is now an integral part of everyday life for most people around the world, so marketers must stop treating digital separately, and identify ways to deliver seamlessly integrated digital activities into their audiences’ lives. Some things to consider are: Physical setting: where in the world does your audience go online? Will they be comfortable on the couch at home, or squeezed into a crowded bus or train? Social setting: who are they with when they’re online? Are they with friends, family members, colleagues, or on their own? Digital connection: how are people accessing the internet? Do they have lightning fast broadband, or will they be suffering from slow mobile data networks? Digital delivery: what’s the optimum way to deliver value to your audience? Would they be most receptive to shareable video content, a mobile app, a chatbot, or an agile website? Desired consequence: what do you want people to do next, both in the short- and long-term? Are you trying to convince them at the point of purchase? Inspire them to share a video? Join a community? Measurement: which data and tools will tell you whether your marketing efforts are adding tangible value to your brand’s bottom line? How will you use them?
  • 36. 36 HOOTSUITE’S PERSPECTIVE: INTERNET THEMES Click here to download our Social Video Toolkit to learn how you can drive results with social video this year. Organic reach will continue to decline for brands. To combat this, brands will need to pay-to-play and rely on social advertising to reach their audience. As social adoption increases globally, we’re seeing a decline in the role traditional websites play for brands and consumers. Brands like Vox, Buzzfeed, and Vice are exploring what content distribution looks like without a website at the centre – this trend is very interesting, especially as social behaviours continue to increase. Last year, social video stole the show and Cisco predicts that 82 percent of all consumer internet traffic will be video by 2020. Looking forward into 2017, social video advertising will be a key strategic focus for brands – especially on Facebook, Snapchat, and Periscope. In fact, 70% of marketers plan to use social video advertising in the next 12 months.
  • 38. 38 TOTAL NUMBER OF ACTIVE SOCIAL MEDIA USERS ACTIVE SOCIAL USERS AS A PERCENTAGE OF THE TOTAL POPULATION TOTAL NUMBER OF SOCIAL USERS ACCESSING VIA MOBILE ACTIVE MOBILE SOCIAL USERS AS A PERCENTAGE OF THE TOTAL POPULATION JAN 2017 SOCIAL MEDIA USEBASED ON THE MONTHLY ACTIVE USERS REPORTED BY THE MOST ACTIVE SOCIAL MEDIA PLATFORM IN EACH COUNTRY BILLION BILLION SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. 2.789 37% 2.549 34%
  • 39. 39 NORTH AMERICA CENTRAL AMERICA SOUTH AMERICA AFRICA MIDDLE EAST WEST EUROPE EAST EUROPE EAST ASIA OCEANIA CENTRAL ASIA SOUTH ASIA SOUTHEAST ASIA GLOBAL AVERAGE: SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. SOCIAL MEDIA PENETRATION BY REGIONJAN 2017 TOTAL ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY, COMPARED TO POPULATION 66% 51% 59% 54% 44% 14% 38% 7% 57% 15% 47% 52% 37%
  • 40. 40 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. SOCIAL MEDIA USE: REGIONAL OVERVIEWJAN 2017 MONTHLY ACTIVE SOCIAL MEDIA USERS (IN MILLIONS), AND SOCIAL MEDIA PENETRATION, BY REGION SOCIAL MEDIA USERS, IN MILLIONS INTERNET PENETRATION 57% 7%47% 15% 59% 66% 54% 44% 14% 51% 38% 52% 919 306 264 250 237 226 187 170 112 93 21 5 EAST ASIA SOUTH- EASTASIA SOUTH ASIA SOUTH AMERICA NORTH AMERICA WEST EUROPE EAST EUROPE AFRICA CENTRAL AMERICA MIDDLE EAST OCEANIA CENTRAL ASIA
  • 41. 41 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. GLOBAL AVERAGE SOCIAL MEDIA PENETRATION BY COUNTRYJAN 2017 MONTHLY ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY, COMPARED TO POPULATION 99% 83% 77% 75% 71% 70% 67% 66% 65% 64% 63% 60% 59% 59% 58% 58% 57% 56% 54% 52% 51% 48% 41% 40% 39% 39% 37% 37% 27% 14% 10% UNITEDARAB EMIRATES SOUTH KOREA SINGAPORE HONGKONG MALAYSIA ARGENTINA THAILAND UNITED STATES AUSTRALIA UNITED KINGDOM CANADA TURKEY MEXICO SAUDI ARABIA PHILIPPINES BRAZIL CHINA FRANCE SPAIN ITALY JAPAN VIETNAM GERMANY INDONESIA RUSSIA POLAND GLOBAL AVERAGE EGYPT SOUTH AFRICA INDIA NIGERIA
  • 42. 42 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. SOCIAL MEDIA PENETRATION RANKINGSJAN 2017 BASED ON SOCIAL MEDIA PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE # HIGHEST PENETRATION % USERS 01 QATAR 99% 2,400,000 02 UNITED ARAB EMIRATES 99% 9,200,000 03 BRUNEI 86% 370,000 04 ARUBA 85% 89,000 05 MALDIVES 83% 310,000 06 SOUTH KOREA 83% 41,915,000 07 CAYMAN ISLANDS 82% 50,000 08 TAIWAN 81% 19,000,000 09 CYPRUS 79% 930,000 10 MALTA 79% 330,000 # LOWEST PENETRATION % USERS 213 NORTH KOREA 0.06% 16,000 212 TURKMENISTAN 0.46% 25,000 211 ERITREA 1% 63,000 210 TAJIKISTAN 1% 110,000 209 SOUTH SUDAN 1% 170,000 208 CHAD 1% 220,000 207 CENTRAL AFRICAN REPUBLIC 2% 87,000 206 NIGER 2% 400,000 205 UZBEKISTAN 3% 770,000 204 DEM. REP. OF THE CONGO 3% 2,300,000 HIGHEST SOCIAL MEDIA PENETRATION LOWEST SOCIAL MEDIA PENETRATION
  • 43. 43 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. GROWTH OF SOCIAL MEDIA USERSJAN 2017 YEAR-ON-YEAR INCREASE IN THE NUMBER OF PEOPLE USING SOCIAL MEDIA IN EACH COUNTRY vs. JANUARY 2016 73% 46% 40% 34% 31% 27% 25% 25% 22% 22% 21% 21% 21% 21% 20% 18% 15% 15% 15% 14% 14% 14% 14% 13% 11% 11% 11% 10% 9% 7% 0% SAUDI ARABIA UNITEDARAB EMIRATES INDIA INDONESIA VIETNAM MEXICO EGYPT PHILIPPINES MALAYSIA SINGAPORE THAILAND GLOBAL AVERAGE JAPAN CHINA NIGERIA BRAZIL SOUTH AFRICA ARGENTINA HONGKONG AUSTRALIA TURKEY GERMANY SPAIN FRANCE UNITED STATES ITALY UNITED KINGDOM CANADA SOUTH KOREA POLAND RUSSIA
  • 44. 44 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. SOCIAL MEDIA GROWTH RANKINGSJAN 2017 BASED ON CHANGES IN ACTIVE SOCIAL MEDIA USERS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE # HIGHEST GROWTH (#) ▲ USERS ▲ % 01 CHINA 133,870,000 21% 02 INDIA 55,000,000 40% 03 INDONESIA 27,000,000 34% 04 UNITED STATES 22,000,000 11% 05 BRAZIL 19,000,000 18% 06 MEXICO 16,000,000 27% 07 PHILIPPINES 12,000,000 25% 08 BANGLADESH 11,000,000 73% 09 JAPAN 11,000,000 21% 10 VIETNAM 11,000,000 31% # HIGHEST GROWTH (%) ▲ % ▲ USERS 01 CUBA 368% 2,760,000 02 CURAÇAO 173% 76,000 03 NORTH KOREA 135% 9,200 04 NIGER 111% 210,000 05 TURKMENISTAN 108% 13,000 06 KYRGYZSTAN 107% 310,000 07 BENIN 90% 520,000 08 MAURITANIA 85% 220,000 09 MYANMAR 84% 6,400,000 10 LAOS 84% 820,000 LARGEST GROWTH IN NUMBER OF SOCIAL MEDIA USERS vs. 2016 LARGEST PERCENTAGE GROWTH IN SOCIAL MEDIA USERS vs. 2016
  • 45. 45 TIME SPENT ON SOCIAL MEDIAJAN 2017 AVERAGE NUMBER OF HOURS THAT SOCIAL MEDIA USERS SPEND USING SOCIAL MEDIA EACH DAY [SURVEY BASED] 04:17 03:43 03:32 03:32 03:24 03:19 03:16 03:10 03:01 02:55 02:54 02:48 02:39 02:36 02:19 02:07 02:06 02:00 01:50 01:48 01:47 01:45 01:41 01:41 01:39 01:23 01:11 01:09 00:40 PHILIPPINES BRAZIL ARGENTINA MEXICO UNITEDARAB EMIRATES MALAYSIA INDONESIA EGYPT TURKEY SAUDI ARABIA SOUTH AFRICA THAILAND VIETNAM INDIA RUSSIA SINGAPORE UNITED STATES ITALY CHINA UNITED KINGDOM CANADA POLAND HONGKONG SPAIN AUSTRALIA FRANCE SOUTH KOREA GERMANY JAPAN SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64.
  • 46. 46 ACTIVE USERS OF KEY GLOBAL SOCIAL PLATFORMSJAN 2017 BASED ON THE MOST RECENTLY PUBLISHED MONTHLY ACTIVE USER ACCOUNTS FOR EACH PLATFORM, IN MILLIONS SOURCES: WE ARE SOCIAL ANALYSIS; LATEST COMPANY EARNINGS RELEASES, PRESS RELEASES OR MEDIA STATEMENTS; REPORTS IN REPUTABLE MEDIA; ALL AS OF JANUARY 2017. *NOTE: PLATFORMS IDENTIFIED BY AN ASTERISK (*) HAVE NOT PUBLISHED UPDATED USER FIGURES IN THE PAST 12 MONTHS, SO FIGURES MAY BE OUT OF DATE AND LESS RELIABLE. **NOTE: SNAPCHAT DOES NOT PUBLISH MONTHLY ACTIVE USER DATA. THE FIGURE USED HERE WAS REPORTED BY BUSINESS INSIDER IN JUNE 2016, BASED ON DAILY ACTIVE USERS. SOCIAL NETWORK MESSENGER / CHAT APP / VOIP DATA CORRECT TO: 27 JANUARY 2017 1,871 1,000 1,000 1,000 877 846 632 600 550 317 300 300 300 297 217 150 122 106 100 100 100 90 49 FACEBOOK FB MESSENGER WHATSAPP YOUTUBE QQ WECHAT QZONE INSTAGRAM TUMBLR* TWITTER BAIDU TIEBA* SKYPE SNAPCHAT** SINA WEIBO LINE PINTEREST YY LINKEDIN BBM* TELEGRAM VIBER* VKONTAKTE KAKAOTALK
  • 47. 47 TOTAL NUMBER OF MONTHLY ACTIVE FACEBOOK USERS FACEBOOK USERS ACCESSING VIA MOBILE DEVICES* FACEBOOK USERS USING FACEBOOK EACH DAY JAN 2017 FACEBOOK USAGE ANALYSISA BREAKDOWN OF FACEBOOK’S GLOBAL USERS BY DEVICE, FREQUENCY OF USE, AND GENDER OF USER 1 BILLION SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. *NOTE: ‘MOBILE DEVICES’ INCLUDES SMARTPHONES, FEATURE PHONES, AND TABLETS. PERCENTAGE OF FACEBOOK PROFILES DECLARED AS FEMALE PERCENTAGE OF FACEBOOK PROFILES DECLARED AS MALE 1.871 87% 55% 44% 56%
  • 48. 48 GLOBAL AVERAGE DAILY ACTIVE FACEBOOK USERS vs. TOTAL USERSJAN 2017 NUMBER OF FACEBOOK USERS WHO USE THE PLATFORM EACH DAY, COMPARED TO THE COUNTRY’S TOTAL FACEBOOK USERS SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. 75% 74% 73% 70% 70% 69% 68% 66% 64% 64% 64% 64% 64% 63% 62% 60% 59% 59% 58% 55% 55% 49% 45% 42% 41% 41% 40% 40% 32% 17% AUSTRALIA ITALY POLAND UNITED STATES CANADA UNITED KINGDOM ARGENTINA BRAZIL SPAIN FRANCE GERMANY MALAYSIA SINGAPORE THAILAND MEXICO TURKEY UNITEDARAB EMIRATES VIETNAM HONGKONG GLOBAL AVERAGE SOUTH KOREA EGYPT SAUDI ARABIA PHILIPPINES INDIA INDONESIA JAPAN SOUTH AFRICA NIGERIA RUSSIA
  • 49. 49 AGE TOTAL FEMALE MALE TOTAL 13 – 17 18 – 24 25 – 34 35 – 44 45 – 54 55 – 64 65+ FEMALE MALE 13 – 17 YEARS OLD 65+ YEARS OLD 25 – 34 YEARS OLD 35 – 44 YEARS OLD 45 – 54 YEARS OLD 55 – 64 YEARS OLD 18 – 24 YEARS OLD PROFILE OF FACEBOOK USERSBREAKDOWN OF FACEBOOK’S GLOBAL USERS BY AGE AND GENDER, IN MILLIONS SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. NOTES: THE ‘TOTAL’ COLUMN OF THE INSET TABLE SHOWS ORIGINAL VALUES, WHILE GRAPH VALUES HAVE BEEN DIVIDED BY ONE MILLION. TABLE PERCENTAGES REPRESENT THE RESPECTIVE GENDER AND AGE GROUP’S SHARE OF TOTAL GLOBAL FACEBOOK USERS. TABLE VALUES MAY NOT SUM EXACTLY DUE TO ROUNDING IN THE SOURCE DATA. JAN 2017 78 231 220 128 82 47 33 94 330 313 159 84 42 31 1,871,000,000 44% 56% 172,000,000 4% 5% 562,000,000 12% 18% 534,000,000 12% 17% 286,000,000 7% 8% 166,000,000 4% 4% 89,000,000 3% 2% 64,000,000 2% 2%
  • 50. 50 FACEBOOK GENDER BALANCE RANKINGSJAN 2017 COUNTRIES WITH THE GREATEST SKEW IN THE GENDER BALANCE OF MONTHLY ACTIVE FACEBOOK USERS # HIGHEST MALE RATIO % MALE USERS 01 YEMEN 86% 1,900,000 02 AFGHANISTAN 86% 2,600,000 03 CHAD 85% 200,000 04 SOUTH SUDAN 84% 100,000 05 OMAN 82% 1,600,000 06 NIGER 81% 300,000 07 QATAR 79% 1,900,000 08 SAUDI ARABIA 78% 15,000,000 09 MALI 78% 1,000,000 10 PAKISTAN 78% 24,000,000 # HIGHEST FEMALE RATIO % FEMALE USERS 01 KIRIBATI 58% 10,000 02 LATVIA 56% 500,000 03 MOLDOVA 56% 500,000 04 BELARUS 56% 700,000 05 FRENCH POLYNESIA 56% 100,000 06 UKRAINE 56% 4,200,000 07 NEW CALEDONIA 55% 100,000 08 CURAÇAO 55% 100,000 09 MACAU 55% 200,000 10 ESTONIA 55% 400,000 COUNTRIES WITH THE MOST SIGNIFICANT MALE SKEW ON FACEBOOK COUNTRIES WITH THE MOST SIGNIFICANT FEMALE SKEW ON FACEBOOK SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017.
  • 51. 51 DISTRIBUTION OF FACEBOOK USERS BY AGEJAN 2017 BREAKDOWN OF THE WORLD’S ACTIVE FACEBOOK USERS BY SINGLE AGE BANDS 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65+ SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. FEMALE MALE
  • 52. 52 FACEBOOK’S TOP COUNTRIES AND CITIESJAN 2017 COUNTRIES AND CITIES WITH THE LARGEST ACTIVE FACEBOOK USER BASES # TOP COUNTRIES USERS % TOTAL* 01 UNITED STATES 214,000,000 11% 02 INDIA 191,000,000 10% 03 BRAZIL 122,000,000 7% 04 INDONESIA 106,000,000 6% 05 MEXICO 76,000,000 4% 06 PHILIPPINES 60,000,000 3% 07 TURKEY 48,000,000 3% 08 THAILAND 46,000,000 2% 09 VIETNAM 46,000,000 2% 10 UNITED KINGDOM 42,000,000 2% # TOP CITIES USERS % TOTAL* 01 BANGKOK 24,000,000 1.3% 02 MEXICO CITY 19,000,000 1.0% 03 DHAKA 16,000,000 0.9% 04 JAKARTA 16,000,000 0.9% 05 ISTANBUL 14,000,000 0.7% 06 CAIRO 13,000,000 0.7% 07 SÃO PAULO 12,000,000 0.6% 08 NEW DELHI 12,000,000 0.6% 09 LIMA 11,000,000 0.6% 10 HO CHI MINH 9,700,000 0.5% COUNTRIES WITH THE LARGEST NUMBER OF ACTIVE FACEBOOK USERS CITIES WITH THE LARGEST NUMBER OF ACTIVE FACEBOOK USERS SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. *NOTE: ”% TOTAL” REPRESENTS THE PERCENTAGE SHARE OF TOTAL GLOBAL FACEBOOK MONTHLY ACTIVE USERS.
  • 53. 53 LAPTOPS & DESKTOPS SMART PHONES FEATURE PHONES TABLET DEVICES ACTIVE USER ACCOUNTS: JAN 2017 SHARE OF FACEBOOK USE BY DEVICEBASED ON THE NUMBER OF ACTIVE USER ACCOUNTS ACCESSING THE PLATFORM VIA EACH DEVICE, IN MILLIONS ACTIVE USER ACCOUNTS: ACTIVE USER ACCOUNTS: ACTIVE USER ACCOUNTS: SOURCES: EXTRAPOLATION OF FACEBOOK DATA, JANUARY 2017. 39% 80% 1% 11% 727 MILLION 1,493 MILLION 25 MILLION 207 MILLION
  • 54. 54 HOOTSUITE’S PERSPECTIVE: SOCIAL MEDIA THEMES Twitter: Moments in time. Customer experience and service. Twitter will focus on being where consumers go to experience, create, and report on moments in time. From cultural events to breaking news, Twitter’s focus will be on real-time moments. Facebook: Driving conversions. Social marketing. Facebook will remain the top network that marketers use to drive conversions from social. But businesses know they need to pay- to-play on Facebook. With the success of Facebook Live and new features like Facebook Marketplace, expect to see more opportunities to advertise, as well as a continued push for social commerce. Instagram: Brand awareness. Community building and discovery. In North America, Instagram hasn’t been as successful as driving purchases as Facebook. But as retail brands such as Warby Parker and Kate Moss show, Instagram works well for brand awareness and engaging your community of customers, advocates, and supporters. Snapchat: Content distribution. Audience engagement. Snapchat has matured as a social marketing channel. But there’s a greater focus on content than other networks. Brands such as MTV, National Geographic, and Vice have been successful at using Snapchat to distribute content. LinkedIn: Content platform. Social selling and peer-to-peer influence. With the acquisition of LinkedIn by Microsoft in 2016, expect LinkedIn to continue to invest in their content platform as they try to become the single marketplace for today’s digital professionals. LinkedIn will also invest further in social selling, helping sales teams tap into the power of peer-to-peer connections on LinkedIn. Click here to download our 2017 Social Media Trends Toolkit to align your 2017 social strategy with the year’s top social network trends.
  • 55. 55 What is your brand trying to achieve? Which elements of your audience’s thinking or behaviour do you most want to influence, and what will success look like? What are your audience’s motivations for using social media? Can your brand help them to achieve these wants, needs, and desires via social content or other marketing activities? Where and when are the best times and places to engage your audiences? Which social platforms will deliver activities to them most effectively and efficiently in these settings? How often do you need to engage your audiences? Does it make sense to try to interact with them every day, or might it be better to invest in fewer, bigger, better activities? How will you identify and measure brand success (and not just content performance)? WE ARE SOCIAL’S ANALYSIS Today’s social media platforms offer brands the opportunity to engage with billions of people. They make it possible for individuals, brands, and organisations everywhere to deliver relevant and compelling content, as well as interact with and understand communities of people. This wealth of opportunities can make it difficult to decide what to do though, so we suggest marketers explore the following questions:
  • 57. 57 NORTH AMERICA CENTRAL AMERICA SOUTH AMERICA AFRICA MIDDLE EAST WEST EUROPE EAST EUROPE EAST ASIA OCEANIA CENTRAL ASIA SOUTH ASIA SOUTHEAST ASIA GLOBAL AVERAGE: SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. MOBILE SOCIAL MEDIA PENETRATION BY REGIONJAN 2017 ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY ACCESSING VIA MOBILE, COMPARED TO POPULATION 58% 46% 52% 47% 34% 12% 34% 4% 57% 13% 42% 45% 34%
  • 58. 58 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. MOBILE SOCIAL MEDIA USE: REGIONAL OVERVIEWJAN 2017 MONTHLY MOBILE-ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY (IN MILLIONS), COMPARED TO POPULATION MOBILE SOCIAL MEDIA USERS, IN MILLIONS INTERNET PENETRATION 57% 4%42% 13% 52% 58% 47% 12% 34% 46% 34% 45% 917 273 231 223 210 195 150 145 102 83 18 3 EAST ASIA SOUTH- EASTASIA SOUTH ASIA SOUTH AMERICA NORTH AMERICA WEST EUROPE AFRICA EAST EUROPE CENTRAL AMERICA MIDDLE EAST OCEANIA CENTRAL ASIA
  • 59. 59 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. GLOBAL AVERAGE MOBILE SOCIAL MEDIA PENETRATION BY COUNTRYJAN 2017 ACTIVE ACCOUNTS ON THE TOP SOCIAL NETWORK IN EACH COUNTRY ACCESSING VIA MOBILE, COMPARED TO POPULATION 88% 83% 70% 66% 65% 62% 61% 58% 57% 57% 57% 55% 53% 52% 52% 52% 51% 49% 48% 47% 45% 43% 35% 35% 34% 33% 31% 27% 24% 13% 8% UNITEDARAB EMIRATES SOUTH KOREA SINGAPORE HONGKONG MALAYSIA THAILAND ARGENTINA UNITED STATES AUSTRALIA CHINA UNITED KINGDOM CANADA MEXICO TURKEY PHILIPPINES BRAZIL JAPAN SAUDI ARABIA SPAIN ITALY FRANCE VIETNAM INDONESIA GERMANY GLOBAL AVERAGE EGYPT POLAND RUSSIA SOUTH AFRICA INDIA NIGERIA
  • 60. 60 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. MOBILE SOCIAL MEDIA PENETRATION RANKINGSJAN 2017 BASED ON MOBILE SOCIAL MEDIA PENETRATION IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE # HIGHEST PENETRATION % USERS 01 QATAR 95% 2,300,000 02 UNITED ARAB EMIRATES 88% 8,200,000 03 SOUTH KOREA 83% 41,915,000 04 ARUBA 79% 82,000 05 MALDIVES 78% 290,000 06 BRUNEI 76% 330,000 07 CAYMAN ISLANDS 74% 45,000 08 TAIWAN 72% 17,000,000 09 CYPRUS 70% 830,000 10 SINGAPORE 70% 4,000,000 # LOWEST PENETRATION % USERS 213 NORTH KOREA 0.1% 13,000 212 TURKMENISTAN 0.3% 15,000 211 ERITREA 1% 45,000 210 TAJIKISTAN 1% 80,000 209 SOUTH SUDAN 1% 150,000 208 CHAD 1% 180,000 207 CENTRAL AFRICAN REPUBLIC 1% 71,000 206 NIGER 2% 360,000 205 UZBEKISTAN 2% 570,000 204 DEM. REP. OF THE CONGO 2% 2,000,000 HIGHEST MOBILE SOCIAL MEDIA PENETRATION LOWEST MOBILE SOCIAL MEDIA PENETRATION
  • 61. 61 SOURCES: FACEBOOK; TENCENT; VKONTAKTE; LIVEINTERNET.RU; KAKAO; NAVER; NIKI AGHAEI; CAFEBAZAAR.IR; SIMILARWEB; DING; EXTRAPOLATION OF TNS DATA. MOBILE SOCIAL MEDIA GROWTH RANKINGSJAN 2017 BASED ON CHANGES IN MOBILE-ACTIVE SOCIAL MEDIA USERS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE # HIGHEST GROWTH (#) ▲ USERS ▲ % 01 CHINA 209,873,000 36% 02 INDIA 51,000,000 44% 03 INDONESIA 26,000,000 39% 04 BRAZIL 22,000,000 25% 05 UNITED STATES 21,000,000 12% 06 MEXICO 17,000,000 33% 07 PHILIPPINES 13,000,000 32% 08 VIETNAM 12,000,000 41% 09 JAPAN 11,000,000 21% 10 BANGLADESH 9,000,000 69% # HIGHEST GROWTH (%) ▲ % ▲ USERS 01 CUBA 385% 2,593,342 02 NORTH KOREA 225% 9,000 03 CURAÇAO 175% 70,000 04 NIGER 125% 200,000 05 EQUATORIAL GUINEA 117% 41,000 06 BENIN 117% 480,000 07 TOGO 116% 220,000 08 CÔTE D'IVOIRE 108% 1,400,000 09 MYANMAR 106% 6,700,000 10 DJIBOUTI 105% 87,000 LARGEST GROWTH IN NUMBER OF MOBILE SOCIAL MEDIA USERS vs. 2016 LARGEST PERCENTAGE GROWTH IN MOBILE SOCIAL MEDIA USERS vs. 2016
  • 62. 62 WE ARE SOCIAL’S ANALYSIS: MOBILE SOCIAL The popularity of mobile messengers has surged in recent years, to the extent that these platforms are now the most popular forms of social media in many countries around the world. Instant messaging services present some amazing opportunities for brands, but it’s important for marketers to remember that they work quite differently to most other media. Here’s our essential ‘quick guide’ to making messengers work for you and your brand: People use messengers to chat with the people they care about, so interruptive ads aren’t welcome. Brands need to find ways to inspire organic conversations instead. Start from the perspective of audience value: what do people talk with their friends and family about? Is there any way for the brand to add value to these existing conversations? Success in messengers isn’t just about social content, either; brands can use every element of their marketing mix – across all 4Ps – to inspire relevant, organic conversations. Click here to see more of our thinking and advice on this topic. Chat bots offer amazing potential, but brands need to use them to add distinct audience value if they are to deliver returns beyond initial novelty value.
  • 63. 63 Buyers today are researching brands and gathering information within mobile social apps; 90% of Facebook users access the platform via a mobile app. 1 in 4 people uses mobile apps for product research, with the highest growth in APAC, so we see a lot of opportunity in this region. Traditional websites are becoming less relevant as social networks become “walled gardens”, encouraging users to stay within the app for all online activities, purchases and engagement. Click here to download our 2017 Social Media Trends Toolkit to align your 2017 social strategy with the year’s top social network trends. HOOTSUITE’S PERSPECTIVE: MOBILE SOCIAL THEMES SOURCE: GLOBALWEBINDEX.
  • 65. 65 TOTAL NUMBER OF MOBILE USERS (UNIQUE INDIVIDUALS) MOBILE PENETRATION (UNIQUE USERS vs. TOTAL POPULATION) TOTAL NUMBER OF MOBILE CONNECTIONS AVERAGE NUMBER OF MOBILE SUBSCRIPTIONS PER UNIQUE USER JAN 2017 MOBILE USERS vs. MOBILE CONNECTIONSCOMPARING THE NUMBER OF UNIQUE INDIVIDUALS USING MOBILE PHONES TO THE NUMBER OF MOBILE SUBSCRIPTIONS IN USE BILLION BILLION SOURCES: GSMA INTELLIGENCE, Q4 2016 & Q1 2017. 4.92 66% 8.05 1.64
  • 66. 66 SOURCES: GSMA INTELLIGENCE, Q4 2016; EXTRAPOLATION OF EMARKETER AND ERICSSON DATA. UNIQUE MOBILE USER PENETRATION BY COUNTRYJAN 2017 UNIQUE INDIVIDUALS USING MOBILE PHONES OF ANY TYPE BY COUNTRY, COMPARED TO NATIONAL POPULATIONS 88% 85% 85% 85% 82% 82% 82% 82% 82% 82% 79% 79% 78% 78% 75% 75% 74% 72% 72% 70% 68% 68% 66% 66% 66% 65% 65% 65% 55% 53% 41% SPAIN SINGAPORE ITALY JAPAN GERMANY UNITED KINGDOM UNITED STATES HONGKONG CANADA SOUTH KOREA AUSTRALIA TURKEY FRANCE CHINA PHILIPPINES MALAYSIA POLAND ARGENTINA RUSSIA THAILAND EGYPT SAUDI ARABIA MEXICO INDONESIA GLOBAL AVERAGE SOUTH AFRICA BRAZIL VIETNAM INDIA UNITEDARAB EMIRATES NIGERIA
  • 67. 67 TOTAL NUMBER OF MOBILE USERS (UNIQUE INDIVIDUALS) TOTAL NUMBER OF MOBILE CONNECTIONS TOTAL NUMBER OF MOBILE USERS (UNIQUE INDIVIDUALS) TOTAL NUMBER OF MOBILE CONNECTIONS JAN 2017 PERSPECTIVE: MOBILE USERS vs. CONNECTIONSCOMPARING THE NUMBER OF UNIQUE INDIVIDUALS USING MOBILE PHONES TO THE NUMBER OF MOBILE SUBSCRIPTIONS IN USE GSMA INTELLIGENCE DATA ERICSSON MOBILITY REPORT DATA BILLION BILLION BILLION BILLION SOURCES: GSMA INTELLIGENCE, Q4 2016 & Q1 2017; ERICSSON MOBILITY REPORT, NOVEMBER 2016. 4.9 8.0 5.1 7.5
  • 68. 68 NORTH AMERICA CENTRAL AMERICA SOUTH AMERICA AFRICA MIDDLE EAST WEST EUROPE EAST EUROPE EAST ASIA OCEANIA CENTRAL ASIA SOUTH ASIA SOUTHEAST ASIA GLOBAL AVERAGE: SOURCES: GSMA INTELLIGENCE, Q4 2016. MOBILE CONNECTIVITY BY REGIONJAN 2017 THE NUMBER OF MOBILE CONNECTIONS COMPARED TO POPULATION 105% 91% 115% 123% 139% 81% 127% 99% 100% 79% 133% 108% 100%
  • 69. 69 SOURCES: GSMA INTELLIGENCE, Q4 2016. MOBILE CONNECTIVITY: REGIONAL OVERVIEWJAN 2017 MOBILE CONNECTIONS (IN MILLIONS), AND MOBILE CONNECTIONS AS A PERCENTAGE OF POPULATION, BY REGION 1,628 1,405 995 854 587 514 488 382 312 199 68 44 EAST ASIA SOUTH ASIA AFRICA SOUTH- EASTASIA EAST EUROPE WEST EUROPE SOUTH AMERICA NORTH AMERICA MIDDLE EAST CENTRAL AMERICA CENTRAL ASIA OCEANIA MOBILE CONNECTIONS, IN MILLIONS INTERNET PENETRATION 100% 108%79% 81% 133% 139% 123% 115% 105% 127% 91% 99%
  • 70. 70 SOURCES: GSMA INTELLIGENCE, Q4 2016. GLOBAL AVERAGE MOBILE CONNECTIVITY BY COUNTRYJAN 2017 MOBILE CONNECTIONS BY COUNTRY, COMPARED TO NATIONAL POPULATIONS 200% 176% 176% 165% 147% 147% 145% 145% 142% 141% 139% 136% 133% 131% 128% 128% 126% 115% 114% 113% 111% 108% 108% 103% 101% 96% 89% 87% 83% 83% 79% UNITEDARAB EMIRATES RUSSIA SAUDI ARABIA HONGKONG SINGAPORE JAPAN ARGENTINA SOUTH AFRICA INDONESIA POLAND MALAYSIA GERMANY THAILAND VIETNAM ITALY AUSTRALIA PHILIPPINES SOUTH KOREA BRAZIL UNITED KINGDOM SPAIN GLOBAL AVERAGE UNITED STATES EGYPT FRANCE CHINA TURKEY CANADA NIGERIA MEXICO INDIA
  • 71. 71 SOURCES: GSMA INTELLIGENCE, Q4 2016. MOBILE CONNECTIVITY RANKINGSJAN 2017 BASED ON MOBILE CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE HIGHEST RATIO OF MOBILE CONNECTIONS TO POPULATION LOWEST RATIO OF MOBILE CONNECTIONS TO POPULATION # HIGHEST CONNECTIVITY % SUBS 01 MACAU 296% 1,780,745 02 BAHRAIN 241% 3,394,993 03 MALDIVES 216% 804,738 04 UNITED ARAB EMIRATES 200% 18,687,265 05 ANTIGUA & BARBUDA 194% 180,565 06 KUWAIT 192% 7,782,610 07 QATAR 188% 4,550,833 08 U.S. VIRGIN ISLANDS 188% 200,134 09 FINLAND 188% 10,384,833 10 SAINT KITTS & NEVIS 182% 102,575 # LOWEST CONNECTIVITY % SUBS 212 MICRONESIA 4% 20,267 211 ERITREA 11% 591,826 210 NORTH KOREA 15% 3,773,420 209 KIRIBATI 20% 23,570 208 SOUTH SUDAN 21% 2,763,431 207 MADAGASCAR 33% 8,414,934 206 CUBA 36% 4,063,343 205 NIGER 37% 7,835,440 204 CENTRAL AFRICAN REPUBLIC 38% 1,905,981 203 DJIBOUTI 38% 343,977
  • 72. 72 TOTAL GLOBAL CONNECTIONS (ALL DEVICES)* CONNECTIONS USED ON SMART- PHONE DEVICES SHARE OF SMART- PHONE CONNECTIONS vs. TOTAL CONNECTIONS CONNECTIONS USED ON FEATURE- PHONE DEVICES JAN 2017 MOBILE CONNECTIONS BY DEVICEBASED ON GLOBAL SMARTPHONE CONNECTIONS COMPARED TO TOTAL GLOBAL MOBILE CONNECTIONS SHARE OF FEATURE- PHONE CONNECTIONS vs. TOTAL CONNECTIONS BILLION BILLION BILLION SOURCES: GSMA INTELLIGENCE, Q4 2016 & Q1 2017; ERICSSON MOBILITY REPORT, NOVEMBER 2016. *NOTE: TOTAL GLOBAL CONNECTIONS INCLUDE APPROXIMATELY 250 MILLION MOBILE CONNECTIONS (3.3% OF THE TOTAL) USED BY PCS, TABLETS, AND MOBILE ROUTER DEVICES. 8.05 4.42 55% 3.38 42%
  • 73. 73 GSMA MOBILE CONNECTIVITY INDEXJAN 2017 GSMA INTELLIGENCE’S ASSESSMENT OF KEY NATIONAL CONNECTIVITY DRIVERS AND ENABLERS (SCORES OUT OF A MAXIMUM OF 100) 84.67 82.64 81.68 80.98 80.85 80.72 78.37 78.04 77.05 77.04 75.32 74.30 72.71 66.34 65.37 65.10 63.74 63.05 62.91 61.29 61.08 60.46 59.17 57.35 54.42 53.85 53.36 52.51 44.50 37.98 AUSTRALIA UNITED STATES UNITED KINGDOM CANADA SINGAPORE SOUTH KOREA JAPAN FRANCE GERMANY SPAIN HONGKONG ITALY POLAND RUSSIA MALAYSIA UNITEDARAB EMIRATES SAUDI ARABIA THAILAND ARGENTINA BRAZIL CHINA MEXICO PHILIPPINES TURKEY VIETNAM INDONESIA SOUTH AFRICA EGYPT NIGERIA INDIA SOURCES: GSMA INTELLIGENCE MOBILE CONNECTIVITY INDEX, Q1 2017. TO ACCESS THE COMPLETE MOBILE CONNECTIVITY INDEX, VISIT HTTP://WWW.MOBILECONNECTIVITYINDEX.COM/
  • 74. 74 TOTAL NUMBER OF MOBILE CONNECTIONS MOBILE CONNECTIONS AS A PERCENTAGE OF TOTAL POPULATION PERCENTAGE OF MOBILE CONNECTIONS THAT ARE PRE-PAID PERCENTAGE OF MOBILE CONNECTIONS THAT ARE POST-PAID PERCENTAGE OF MOBILE CONNECTIONS THAT ARE BROADBAND (3G & 4G) JAN 2017 MOBILE CONNECTIONS BY TYPEBASED ON THE NUMBER OF CELLULAR CONNECTIONS / SUBSCRIPTIONS (NOTE: NOT UNIQUE INDIVIDUALS) SOURCES: GSMA INTELLIGENCE, Q4 2016. 8.05 108% 70% 30% 51% BILLION
  • 75. 75 SOURCES: GSMA INTELLIGENCE, Q4 2016. PRE-PAY vs POST-PAY CONNECTIONSJAN 2017 PERCENTAGE OF MOBILE CONNECTIONS THAT ARE PAID IN ADVANCE vs. PAID AT THE END OF A CONTRACTUAL PERIOD 98% 96% 96% 93% 89% 89% 87% 86% 84% 84% 81% 81% 78% 77% 76% 74% 72% 51% 44% 44% 41% 40% 35% 33% 26% 23% 15% 11% 5% 2% 4% 4% 7% 11% 11% 13% 14% 16% 16% 19% 19% 22% 24% 24% 26% 28% 49% 56% 56% 59% 60% 65% 67% 74% 77% 85% 89% 95% INDONESIA NIGERIA PHILIPPINES INDIA EGYPT VIETNAM SOUTH AFRICA MEXICO UNITEDARAB EMIRATES SAUDI ARABIA THAILAND ITALY CHINA RUSSIA MALAYSIA ARGENTINA BRAZIL TURKEY HONGKONG GERMANY SINGAPORE POLAND UNITED KINGDOM AUSTRALIA UNITED STATES SPAIN CANADA FRANCE SOUTH KOREA PRE-PAID CONNECTIONS POST-PAID CONNECTIONS
  • 76. 76 MOBILE’S SHARE OF WEB TRAFFICJAN 2017 PERCENTAGE OF ALL GLOBAL WEB PAGES SERVED TO MOBILE PHONES IN JANUARY OF EACH YEAR 0.7% 2.9% 6.1% 10.7% 16.2% 27.1% 35.1% 43.6% 50.3% 2009 2010 2011 2012 2013 2014 2015 2016 2017 SOURCES: STATCOUNTER, JANUARY 2017.
  • 77. 77 JAN 2017 SHARE OF MOBILE WEB BY MOBILE OSBASED ON EACH OPERATING SYSTEM’S SHARE OF ALL GLOBAL MOBILE WEB REQUESTS PERCENTAGE OF MOBILE WEB REQUESTS FROM ANDROID WEBKIT DEVICES PERCENTAGE OF MOBILE WEB REQUESTS FROM APPLE IOS DEVICES PERCENTAGE OF MOBILE WEB REQUESTS FROM OTHER MOBILE OPERATING SYSTEMS SOURCES: STATCOUNTER, JANUARY 2017. 71.6% 19.6% 8.8%
  • 78. 78 GLOBAL MOBILE DATA GROWTHJAN 2017 TOTAL MONTHLY GLOBAL MOBILE DATA TRAFFIC (UPLOAD & DOWNLOAD), IN EXABYTES (BILLIONS OF GIGABYTES) SOURCES: ERICSSON MOBILITY REPORT, NOVEMBER 2016. 1 2 3 4 5 7 6 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015 Q2 2015 Q3 2011 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016 MONTHLY MOBILE DATA USED BY THE AVERAGE SMARTPHONE WORLDWIDE: 1.9GB
  • 79. 79 LATIN AMERICA NORTH AMERICA ASIA- PACIFIC CENTRAL EUROPE, MIDDLE EAST & AFRICA JAN 2017 MOBILE DATA TRAFFIC BY REGIONMONTHLY MOBILE DATA TRAFFIC TO SMARTPHONES, BY REGION WESTERN EUROPE BILLION GIGABYTES BILLION GIGABYTES BILLION GIGABYTES BILLION GIGABYTES BILLION GIGABYTES SOURCES: ERICSSON MOBILITY REPORT TRAFFIC EXPLORER TOOL, JANUARY 2017. 0.72 1.83 4.12 1.24 1.09
  • 80. 80 WE ARE SOCIAL’S ANALYSIS: MOBILE More than half of the world’s population now carries a powerful connected device wherever they go. Smartphones have moved beyond being just ‘phones’ though, and we need to start thinking of them in terms of what they are: remote controls for our lives. In a world where people can can check the news, watch a full-length movie, buy their groceries, plan a holiday, renew their passport, and even find love through online dating – wherever and whenever they choose – brands need to work much harder to earn and keep people’s attention on mobile than they ever had to do with broadcast media. So how can brands cut through the clutter and ensure their mobile delivers meaningful ROI? Here are some ideas: What specific utility can you offer to your audiences? Are they looking for information, education, entertainment, or distraction? Is there a meaningful way for you to deliver it? How does mobile complement or enhance other media or activities? Is the mobile device at the centre of the experience, or should you merely use it to augment another activity? How do physical location and context influence the experience? Would people prefer short, focused content, or are they looking for richer experiences and longer distractions?
  • 82. 82 NORTH AMERICA CENTRAL AMERICA SOUTH AMERICA AFRICA MIDDLE EAST WEST EUROPE EAST EUROPE EAST ASIA OCEANIA CENTRAL ASIA SOUTH ASIA SOUTHEAST ASIA GLOBAL AVERAGE: SOURCES: GSMA INTELLIGENCE, Q4 2016. BROADBAND MOBILE CONNECTIVITYJAN 2017 THE NUMBER OF BROADBAND MOBILE CONNECTIONS COMPARED TO POPULATION 95% 47% 75% 97% 69% 29% 64% 32% 80% 17% 70% 93% 55%
  • 83. 83 MOBILE BROADBAND: REGIONAL OVERVIEW SOURCES: GSMA INTELLIGENCE, Q4 2016. JAN 2017 MOBILE BROADBAND CONNECTIONS (IN MILLIONS), AND AS A PERCENTAGE OF POPULATION, BY REGION MOBILE BROADBAND CONNECTIONS, IN MILLIONS INTERNET PENETRATION 1,299 449 404 358 344 318 300 292 158 103 38 22 EAST ASIA SOUTH- EASTASIA WEST EUROPE AFRICA NORTH AMERICA SOUTH AMERICA SOUTH ASIA EAST EUROPE MIDDLE EAST CENTRAL AMERICA OCEANIA CENTRAL ASIA 80% 32%70% 97% 29% 95% 75% 17% 69% 64% 47% 93%
  • 84. 84 GLOBAL AVERAGE MOBILE BROADBAND’S SHARE OF CONNECTIONS SOURCES: GSMA INTELLIGENCE, Q4 2016. JAN 2017 ACTIVE 3G & 4G MOBILE CONNECTIONS AS A PERCENTAGE OF TOTAL MOBILE CONNECTIONS 99% 99% 98% 98% 98% 92% 90% 83% 79% 78% 77% 77% 76% 76% 76% 75% 75% 74% 70% 63% 53% 52% 51% 51% 50% 49% 48% 46% 31% 30% 20% SOUTH KOREA SINGAPORE THAILAND JAPAN AUSTRALIA CANADA UNITED STATES UNITED KINGDOM BRAZIL FRANCE SPAIN ITALY CHINA SAUDI ARABIA GERMANY HONGKONG MALAYSIA UNITEDARAB EMIRATES POLAND MEXICO ARGENTINA PHILIPPINES GLOBAL AVERAGE SOUTH AFRICA EGYPT TURKEY RUSSIA INDONESIA NIGERIA VIETNAM INDIA
  • 85. 85 MOBILE BROADBAND CONNECTIVITY RANKINGS SOURCES: GSMA INTELLIGENCE, Q4 2016. JAN 2017 BASED ON MOBILE BROADBAND CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE HIGHEST RATIO OF 3G & 4G CONNECTIONS vs. ALL CONNECTIONS LOWEST RATIO OF 3G & 4G MOBILE CONNECTIONS vs. ALL CONNECTIONS # HIGHEST CONNECTIVITY % SUBS 01 NORTH KOREA 100% 3,773,420 02 SOUTH KOREA 99% 57,940,360 03 SINGAPORE 99% 8,370,796 04 TAIWAN 99% 30,769,156 05 MACAU 99% 1,758,842 06 THAILAND 98% 89,414,203 07 JAPAN 98% 181,863,656 08 AUSTRALIA 98% 30,653,561 09 SWEDEN 93% 13,416,927 10 CANADA 92% 29,119,030 # LOWEST CONNECTIVITY % SUBS 207 COMOROS 0.02% 67 206 EQUATORIAL GUINEA 0.1% 531 205 GUYANA 2% 12,246 204 CENTRAL AFRICAN REPUBLIC 3% 56,226 203 NIGER 3% 235,847 202 GUINEA-BISSAU 6% 77,690 201 GABON 6% 181,574 200 SOMALIA 6% 333,384 199 CAMEROON 7% 1,270,814 198 ST VINCENT & THE GRENADINES 7% 9,472
  • 86. 86 GLOBAL AVERAGE MOBILE BROADBAND PENETRATION SOURCES: GSMA INTELLIGENCE, Q4 2016. JAN 2017 THE NUMBER OF ACTIVE MOBILE BROADBAND CONNECTIONS COMPARED TO TOTAL POPULATION 149% 146% 144% 134% 131% 125% 125% 114% 104% 103% 99% 98% 97% 94% 90% 85% 84% 80% 79% 77% 73% 73% 65% 65% 55% 52% 51% 44% 40% 26% 16% UNITEDARAB EMIRATES SINGAPORE JAPAN SAUDI ARABIA THAILAND AUSTRALIA HONGKONG SOUTH KOREA MALAYSIA GERMANY POLAND ITALY UNITED STATES UNITED KINGDOM BRAZIL SPAIN RUSSIA CANADA FRANCE ARGENTINA SOUTH AFRICA CHINA INDONESIA PHILIPPINES GLOBAL AVERAGE MEXICO EGYPT TURKEY VIETNAM NIGERIA INDIA
  • 87. 87 MOBILE BROADBAND PENETRATION RANKINGS SOURCES: GSMA INTELLIGENCE, Q4 2016. JAN 2017 BASED ON MOBILE BROADBAND CONNECTIONS IN COUNTRIES WITH A NATIONAL POPULATION OF 50,000 PEOPLE OR MORE HIGHEST RATIO OF 3G & 4G CONNECTIONS vs. POPULATION LOWEST RATIO OF 3G & 4G MOBILE CONNECTIONS vs. POPULATION # HIGHEST CONNECTIVITY % SUBS 01 MACAU 292% 1,758,842 02 KUWAIT 164% 6,661,914 03 FINLAND 155% 8,577,872 04 UNITED ARAB EMIRATES 149% 13,907,063 05 BAHRAIN 149% 2,096,408 06 SINGAPORE 146% 8,370,796 07 JAPAN 144% 181,863,656 08 QATAR 142% 3,445,436 09 AUSTRIA 141% 12,109,475 10 DENMARK 136% 7,774,595 # LOWEST CONNECTIVITY % SUBS 207 COMOROS 0.01% 67 206 EQUATORIAL GUINEA 0.06% 531 205 CENTRAL AFRICAN REPUBLIC 1% 56,226 204 NIGER 1% 235,847 203 GUYANA 2% 12,246 202 KIRIBATI 3% 3,033 201 SOMALIA 3% 333,384 200 BURUNDI 3% 391,723 199 CHAD 4% 585,525 198 GUINEA-BISSAU 4% 77,690
  • 88. 88 TIME SPENT USING MOBILE INTERNET SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64. JAN 2017 AVERAGE NUMBER OF HOURS THAT INTERNET USERS SPEND ACCESSING THE INTERNET VIA A MOBILE PHONE EACH DAY [SURVEY BASED] 04:14 03:56 03:55 03:54 03:51 03:44 03:43 03:36 03:35 03:22 03:20 03:04 03:03 02:59 02:33 02:26 02:21 02:08 02:04 02:02 01:58 01:53 01:47 01:42 01:36 01:33 01:16 01:08 00:57 THAILAND BRAZIL INDONESIA UNITEDARAB EMIRATES SAUDI ARABIA ARGENTINA MALAYSIA PHILIPPINES MEXICO INDIA EGYPT CHINA SOUTH AFRICA TURKEY VIETNAM HONGKONG SINGAPORE ITALY SOUTH KOREA UNITED STATES RUSSIA SPAIN UNITED KINGDOM CANADA AUSTRALIA POLAND GERMANY FRANCE JAPAN
  • 89. 89 AVERAGE MOBILE CONNECTION SPEEDS SOURCES: AKAMAI STATE OF THE INTERNET REPORT, Q3 2016. JAN 2017 AVERAGE SPEED OF MOBILE INTERNET CONNECTIONS BY COUNTRY, IN MBPS 23.7 13.9 13.4 13.3 13.1 12.8 12.4 11.8 11.6 11.2 11.0 10.9 9.9 9.7 8.9 8.9 8.5 8.0 7.5 6.7 6.1 6.1 5.0 4.7 4.0 3.5 3.5 3.4 3.1 3.0 UNITED KINGDOM PHILIPPINES SPAIN UNITEDARAB EMIRATES GERMANY AUSTRALIA FRANCE TURKEY JAPAN SOUTH KOREA ITALY INDONESIA RUSSIA POLAND CHINA CANADA SINGAPORE EGYPT UNITED STATES MEXICO HONGKONG THAILAND SOUTH AFRICA SAUDI ARABIA BRAZIL INDIA MALAYSIA VIETNAM NIGERIA ARGENTINA
  • 91. 91 JAN 2017 GLOBAL E-COMMERCE REVENUESTOTAL VALUE OF THE CONSUMER (B2C) E-COMMERCE MARKET, AND AVERAGE E-COMMERCE REVENUE PER USER BILLION TRILLION TOTAL VALUE OF GLOBAL E-COMMERCE MARKET IN 2016 (IN US$) AVERAGE ANNUAL E-COMMERCE REVENUE PER USER IN 2016 (IN US$) SOURCES: EXTRAPOLATED FROM STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY, JANUARY 2017; AND DATA FROM EMARKETER. NOTE: PENETRATION FIGURES REPRESENT PERCENTAGE OF TOTAL POPULATION, REGARDLESS OF AGE. NUMBER OF PEOPLE PURCHASING VIA E-COMMERCE E-COMMERCE PENETRATION (NUMBER OF PURCHASERS vs. TOTAL POPULATION) 1.61 22% $1.915 $1,189
  • 92. 92 ACTIVE E-COMMERCE PENETRATIONJAN 2017 PERCENTAGE OF THE NATIONAL POPULATION WHO BOUGHT SOMETHING ONLINE IN THE PAST MONTH [SURVEY-BASED] 76% 72% 72% 68% 67% 62% 62% 60% 60% 60% 59% 58% 55% 52% 51% 48% 46% 46% 45% 45% 43% 41% 39% 39% 38% 37% 28% 28% 16% UNITED KINGDOM SOUTH KOREA GERMANY JAPAN UNITED STATES UNITEDARAB EMIRATES FRANCE CANADA SINGAPORE AUSTRALIA HONGKONG SPAIN POLAND MALAYSIA THAILAND ARGENTINA ITALY RUSSIA CHINA BRAZIL TURKEY INDONESIA SAUDI ARABIA VIETNAM PHILIPPINES MEXICO INDIA SOUTH AFRICA EGYPT SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64. NOTE: DATA HAS BEEN REBASED TO SHOW TOTAL NATIONAL PENETRATION. PENETRATION FIGURES BASED ON POPULATION DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU.
  • 93. 93 ACTIVE M-COMMERCE PENETRATIONJAN 2017 PERCENTAGE OF THE POPULATION WHO BOUGHT SOMETHING ONLINE VIA A PHONE IN THE PAST MONTH [SURVEY-BASED] 55% 47% 41% 40% 40% 38% 37% 36% 33% 33% 33% 31% 30% 28% 27% 26% 26% 26% 25% 25% 23% 23% 23% 23% 21% 21% 19% 15% 11% SOUTH KOREA UNITEDARAB EMIRATES THAILAND CHINA SINGAPORE MALAYSIA UNITED KINGDOM HONGKONG INDONESIA SAUDI ARABIA UNITED STATES TURKEY SPAIN VIETNAM AUSTRALIA BRAZIL PHILIPPINES GERMANY CANADA JAPAN ITALY ARGENTINA POLAND INDIA RUSSIA MEXICO FRANCE SOUTH AFRICA EGYPT SOURCES: GLOBALWEBINDEX, Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64. NOTE: DATA HAS BEEN REBASED TO SHOW TOTAL NATIONAL PENETRATION. PENETRATION FIGURES BASED ON POPULATION DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU.
  • 94. 94 GROWTH OF M-COMMERCE SHOPPERSJAN 2017 YEAR-ON-YEAR GROWTH IN THE NUMBER OF PEOPLE PURCHASING ONLINE VIA A PHONE [SURVEY-BASED] SOURCES: GLOBALWEBINDEX, Q4 2015, AND Q3 & Q4 2016. BASED ON A SURVEY OF INTERNET USERS AGED 16-64. PENETRATION FIGURES BASED ON POPULATION DATA FROM THE UNITED NATIONS AND THE U.S. CENSUS BUREAU. 155% 101% 85% 68% 64% 60% 57% 45% 45% 42% 40% 39% 36% 36% 32% 31% 31% 29% 28% 28% 26% 26% 25% 25% 25% 15% 6% -1% INDONESIA JAPAN PHILIPPINES INDIA MEXICO THAILAND SAUDI ARABIA RUSSIA CANADA BRAZIL AUSTRALIA UNITED KINGDOM VIETNAM SINGAPORE TURKEY MALAYSIA SOUTH AFRICA HONG KONG SOUTH KOREA POLAND GERMANY UNITED STATES FRANCE CHINA UNITEDARAB EMIRATES SPAIN ITALY ARGENTINA
  • 95. 95 AVERAGE E-COMMERCE REVENUE PER USERJAN 2017 AVERAGE TOTAL AMOUNT SPENT ON E-COMMERCE PURCHASES BY EACH E-COMMERCE USER IN 2016, IN UNITED STATES DOLLARS $2,033 $1,630 $1,052 $1,050 $1,022 $992 $921 $861 $815 $733 $710 $687 $633 $555 $465 $337 $327 $318 $274 $228 $212 $210 $170 $136 $118 $64 $55 $33 UNITED KINGDOM UNITED STATES CANADA GERMANY SINGAPORE FRANCE JAPAN HONGKONG AUSTRALIA GLOBAL AVERAGE CHINA SPAIN SOUTH KOREA ITALY SAUDI ARABIA RUSSIA POLAND ARGENTINA BRAZIL INDONESIA THAILAND MEXICO TURKEY SOUTH AFRICA INDIA MALAYSIA VIETNAM PHILIPPINES SOURCES: STATISTA DIGITAL MARKET OUTLOOK, E-COMMERCE INDUSTRY. FIGURES CORRECT AS AT JANUARY 2017.
  • 96. 96 HOOTSUITE’S PERSPECTIVE: E-COMMERCE THEMES The line between e-commerce and social commerce (increasing direct sales via tools such as buy buttons) is still undefined. According to Altimeter's 2016 Social Business report, 72 percent of strategists say the “responsibility for social commerce must shift from the social team to e-commerce teams.” With the success of Facebook Live and new features like Facebook Marketplace, expect to see more opportunities to advertise as well as a continued push for social commerce. We will see continued investment from Facebook to encourage this behaviour. Social commerce has been hyped before. However, adoption in APAC and new features by Instagram and Pinterest make this an inevitable evolution in consumer behaviour on social. As KPCB’s Mary Meeker 2016 Internet Trends Report found, there’s been a 106 percent year-over-year growth in users who have made a purchase from WeChat. Click here to download our Social Media Data Cookbook for 11 simple, useful, and completely practical recipes for effectively using social media data.
  • 97. 97 WE ARE SOCIAL’S ANALYSIS: E-COMMERCE The world will spend well over US$2 trillion on e-commerce purchases in the coming 12 months, and many people will try online shopping for the first time. Developments such as more dedicated m-commerce services, improved online grocery stores, and optimised mobile payment infrastructures will all help to deliver greater choice and more convenience to shoppers from Los Angeles and London to Lagos and Lahore. However, before brands can take full advantage of these opportunities, they need to get better at integrating all of their marketing activities – regardless of whether those activities are on or offline. Omnichannel thinking must evolve move beyond buzzwords to inform every aspect of the brand’s thinking, including product development, advertising and promotion, point-of-sale, fulfilment and delivery, and even after-sales care. We must break down the organisational silos that isolate digital thinking, and treat digital in the same way we treat electricity: a necessity that is available to all, for the benefit of all. Marketers must start to understand the role and impact of algorithms; they may seem intimidating, but the future of every brand depends on successfully marketing to machines.
  • 99. 99 GlobalWebIndex is the world’s largest market research study on the digital consumer, spanning 37 countries, 4,500 data points, and conducting fieldwork 4 times a year: Find out more: http://www.globalwebindex.net/ SPECIAL THANKS: GLOBALWEBINDEX 90% GLOBAL COVERAGE 37 MARKETS & 200,000 INTERVIEWS PER YEAR QUARTERLY DATA COLLECTION TOTAL DEVICE COVERAGE
  • 100. 100 GSMA Intelligence is the unit within the GSMA that houses the organisation’s extensive database of mobile operator statistics, forecasts, and industry reports. GSMA Intelligence’s data covers every operator group, network and MVNO in every country – from Afghanistan to Zimbabwe. Updated daily, it is the most accurate and complete set of industry metrics available, comprising tens of millions of individual data points. Leading operators, vendors, regulators, financial institutions and third-party industry players rely on GSMA Intelligence to support strategic decision-making and long-term investment planning. The data is used as an industry reference point and is frequently cited by the media and by the industry itself. GSMA Intelligence’s team of analysts and experts produce regular thought-leading research reports across a range of industry topics. Learn more about GSMA Intelligence at http://www.gsmaintelligence.com SPECIAL THANKS: GSMA INTELLIGENCE
  • 101. 101 We would like to offer our thanks to Statista for providing data from its Digital Market Outlook in the development of our 2017 Global Digital reports. Statista is one of the world’s largest online statistics databases. Their Digital Market Outlook provides forecasts, detailed market insights, and key indicators on 9 digital verticals including e-commerce, digital media, smart home, and eHealth, with 36 segments across 50 international digital economies. SPECIAL THANKS: STATISTA 78% OF GLOBAL INTERNET POPULATION 50 DIGITAL ECONOMIES 90% OF WORLDWIDE ECONOMIC POWER MORE THAN 30,000 INTERACTIVE STATISTICS Learn more about Statista’s Digital Market Outlook at http://www.statista.com/
  • 102. 102 SPECIAL THANKS We’d also like to offer our thanks to the following data providers for publishing much of the valuable data included in this year’s report: AKAMAIGOOGLE ERICSSONSTATCOUNTER Lastly, we’d like to say a big thank you to the TheNounProject.com, who provided much of the inspiration for the icons used in this report.
  • 103. 103 POPULATION DATA: United Nations World Population Prospects, 2015 Revision; US Census Bureau (data up to January 2017); United Nations World Urbanization Prospects, 2014 Revision. INTERNET USER DATA: InternetWorldStats (data up to January 2017); ITU Individuals Using the Internet, 2015; CIA World Factbook (data up to January 2017); The China Internet Network Information Center; The Telecom Regulatory Authority of India; Asosiasi Penyelenggara Jasa Internet Indonesia; Nigerian Communications Commission; Ugandan Communications Commission, Nepal Telecommunications Authority, various local regulatory authorities; Akamai’s State of the Internet report (Q3 2016). Time spent, and mobile internet usage and penetration data extrapolated from GlobalWebIndex, Q3 & Q4 2016*. Share of web traffic data from StatCounter (data up to January 2017). Frequency of internet use data from Google Consumer Barometer (data up to January 2017)**. SOCIAL MEDIA AND MOBILE SOCIAL MEDIA DATA: Latest reported monthly active user data from Facebook, Tencent, VKontakte, LINE, Kakao, Google, Sina, Twitter, Skype, Yahoo!, Viber, Baidu, and Snapchat (data up to January 2017). Social media usage data and time spent on social media taken directly or extrapolated from GlobalWebIndex, Q3 & Q4 2016. Facebook age and gender figures and daily usage figures extrapolated from Facebook-reported data, January 2017. Sincere thanks to Niki Aghaei for her assistance with collecting and understanding social media user data for Iran and the Middle East overall. MOBILE PHONE USERS, CONNECTIONS AND MOBILE BROADBAND DATA: Latest reported national data from GSMA Intelligence (Q4 2016); extrapolated data from eMarketer; extrapolated global data from GSMA Intelligence (data up to January 2017); Ericsson Mobility Report (November 2016); usage data extrapolated from GlobalWebIndex Q3 & Q4 2016; Akamai’s State of the Internet report (Q3 2016); Google Consumer Barometer (data up to January 2017)**; GSMA Intelligence Mobile Connectivity Index (data up to January 2017) – for more information, visit http://www.mobileconnectivityindex.com/ E-COMMERCE DATA: GlobalWebIndex Q3 & Q4 2016; Statista Digital Market Outlook , e-Commerce industry (data up to January 2017); Google Consumer Barometer (data up to January 2017)**. DIGITAL DEVICE OWNERSHIP DATA: Google Consumer Barometer (data up to January 2017)**. NOTES: ‘Annual growth’ figures are calculated using the data we reported in We Are Social’s Digital in 2016 report. *GlobalWebIndex surveys more than 700,000 internet users aged 16 to 64 ever quarter across 37 countries around the world, representing 90% of the global internet population. **Google’s Consumer Barometer polls a nationally representative total population (online & offline) aged 16+ in each country surveyed except in Argentina, Brazil, China, India, South Korea, Malaysia, Mexico, Philippines, Vietnam, and the USA, where the sample base is aged 18+, and Japan, where the sample base is aged 20+. For more details, visit http://consumerbarometer.com/. DATA SOURCES USED IN THIS REPORT
  • 104. 104 IMPORTANT NOTES We Are Social and Hootsuite compiled this compendium of digital, social, and mobile media statistics on an ad-hoc basis, but on occasion, it may be necessary to alter or update the information and data contained herein. To ensure you have the most up-to-date version of this report, please visit http://bit.ly/GD2017RO. This report contains data, tables, figures, maps, flags, analyses and technical notes that relate to various geographical territories around the world. However, reference to these territories and any associated elements (including names and flags) does not imply the expression of any opinion whatsoever on the part of any of the featured brands, nor any of those organisations’ employees, concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. This report has been compiled for informational purposes only, and relies on data from a wide variety of sources, including public and private companies, market research firms, government agencies, NGOs, and private individuals. We strive to ensure that all data and charts contained in this report are as accurate and up-to-date as possible, but none of We Are Social, Hootsuite or the brands or organisations featured or cited herein, nor any of their employees, contractors or subcontractors, (i) makes any representation or warranty, express or implied, as to the accuracy, completeness, correctness or non-infringement of this report, or (ii) to the fullest extent permitted by law, accepts any liability whatsoever for any direct, indirect, punitive, incidental, special, consequential or exemplary damages arising from any use of this report or the information contained herein. All opinions and estimates contained in this report are as of the date of this report, are subject to change without notice and are provided in good faith but without legal responsibility. This report should not be construed as business advice and the insights are not to be used as the basis for investment or business decisions of any kind without your own research and validation. This report contains references to organisations that are not affiliated with We Are Social or Hootsuite. This report does not endorse any product, segment, company or individual. Except for those portions of this report relating to Hootsuite, this report and any opinions contained herein have been prepared by We Are Social and have not been specifically approved or disapproved by Hootsuite.
  • 105. 105 Hootsuite is the most widely used social media management platform, used by over 15 million people around the globe and trusted by more than 800 of the Fortune 1000. Hootsuite's battle-tested technology, extensive ecosystem, and social DNA help organizations to champion the power of human connections at scale. To learn more, visit http://www.hootsuite.com.
  • 106. We are a global agency. We deliver world-class creative ideas with forward-thinking brands. We believe in people, not platforms, and the power of social insight to drive business value. We call this social thinking. We work with clients including adidas, Netflix, Heineken, Google, HSBC and Audi on global, regional and local projects. If you’d like to learn more about how we can help you too, visit http://wearesocial.com.