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GLOBAL MOBILE MEDIA
   CONSUMPTION
                   INSIGHTS

       FEBRUARY 2013
Contents
1.    Foreword

2.    Executive Summary

3.    Key Findings

4.    Mobile is Getting Bigger

5.    Introduction

6.    General Media Consumption

7.    Multitasking, Mobile Apps, and Mobile Internet: A Global View

9.    Mobile Media Behaviors : Who, Why, Where, What, How

10.   Mobile Advertising Behavior

11.   Mobile Media Behaviors: Commerce & Shopping

12.   Next Steps for Marketers
Foreword
Of all the marketing opportunities new forms of digital media are creating, the
mobile platform is facilitating some of the most scalable methods for advertisers
to target and reach their audiences. The use of mobile devices represents an
unprecedented and unparalleled shift in how consumers use media. The mobile
channel’s growth as a marketing and advertising vehicle has been so fast that
marketers are continuously finding new ways to leverage its power. This is an
opportune time for marketers to try and understand the mobile media behaviors
among global consumers in order to craft a wining mobile strategy.


InMobi’s second Global Mobile Media Consumption survey provides unique
insights into the mobile consumer behavior of 15,000 respondents across 14
markets.


The Global Mobile Media Consumption report provides a view of some of the key
trends that the survey results have revealed, both by looking at the individual
country picture and at the consolidated global level.


We hope you find these insights from the InMobi Global Mobile Media Consump-
tion survey useful and we welcome further conversation around the data and its
implications.


InMobi Insights Team


                                                                                    33
                                                                                    2
Executive Summary
The pace of innovation around the mobile landscape is stimulating. Mobile has become instilled into the lives of consumers, and it is
already having an impact on commerce and payments, sales in physical retail stores, and e-commerce. Mobile is emerging as the
preferred channel of choice for large groups of consumers globally. As mobile is evolving into one of the most influential technologies
for consumers, marketers are taking necessary steps to understand customer behavior within specific product categories. As the
device wars widen with the launch of new smartphones and mobile operating systems, the entire mobile ecosystem, including mobile
apps, mobile social media, mobile data and mobile advertising, are exploding.

According to data from the International Telecommunication Union (ITU), total mobile subscriptions topped 6 billion globally with more
than 1 billion mobile broadband subscriptions worldwide. Smartphone use as a primary Internet device for shopping and social media
has become mainstream and the rollout of 4G around the world will further drive smartphone engagement in the multichannel
shopping experience. Mobile is becoming an important channel for advertisers as it enables them to be with the customer through the
purchase process, from initial awareness through consideration to final purchase, thereby allowing them to engage audiences at each
step of the process.




                                                                                                                                         3
It is time for marketers to deliberate on investments to develop and leverage appropriate mobile capabilities to support the needs of
the customer through the purchase funnel. Marketers must make a bigger investment into this space and look at new technologies to
help develop richer relationships and trust with consumers.

Developing an understanding of the mobile behaviors of your target audience is key to building and refining a strong mobile strategy.
InMobi and research partners On Device Research and Decision Fuel have tracked media consumption behaviors across 14 key global
markets as part of our mobile media consumption study. The study reveals that consumers are actively initiating brand engagements
during the course of their mobile sessions, influencing everything from social connections to buying intentions. The findings demon-
strate how mobile advertising can play a key role in assisting advertisers that is increasingly challenging in a fragmented media
environment.




                                                                                                                                        4
About Research

 Research Objectives:
  Explore the behaviors of mobile data users globally to understand:

  -   How they consume different media?
  -   How they engage and interact with mobile?
  -   How mobile and traditional media influence their shopping behavior?
  -   How do they respond to mobile advertising?
  -   Do they engage in M-Commerce?



 Research Methodology:
  -   Recruited via InMobi global mobile ad network between August and November 2012.
  -   Used Decision Fuel & On Device Research mobile web platforms to collect a representative sample, including a full range of
      smartphones and feature phones.
  -   Weighted according to available mobile web demographics.



 Geographic Coverage:
  - To better understand changing media consumption usage and behaviors across the world, InMobi conducted a research study
      among over 15,000 mobile web users in 14 markets, including: China, India, Japan, Korea. Singapore, Australia, New Zealand,
      UK, US, France, Germany, Kenya, Nigeria, South Africa




                                                                                                                                    5
Key Findings
  Mobile devices rule media consumption: Globally mobile ranks first in media consumption, comprising 1.8 hours of the 7 hours
  spent consuming media - this is more than a quarter of time spent with media, outpacing TV (1.5 hours), PCs (1.6 hours) and any
  other channel.


  Globally consumers are increasingly connected and our survey shows they are increasingly multitasking when it comes to multi-
  media. 62% of mobile web users engage in mobile media activities while watching TV.


  Across emerging and developed markets, mobile web is no longer just about early adopters and its moving into the mainstream.


  27% of respondents stated they have actively used 6-10 apps in the last 30 days.


  Growth in mobile use in the coming year will be primarily driven by social media, app download and search activities.


  59% of mobile users globally are as comfortable with mobile advertising as they are with TV or online advertising.


  Sources where users discover mobile ads: 54% via apps, 40% on a search engine, 27% on a retailer website, 23% on a video
  website and 17% others.


  Only 15% of mobile web users frequently click on mobile ads unintentionally.


  Mobile ads are almost on par with TV and online in terms of impact on purchase decisions globally.


  80% of consumers plan to conduct mobile commerce in the next 12 months.

                                                                                                                                    6
Mobile is Getting Bigger

To see how big of an opportunity the mobile market is, we must take a deeper look at the actual numbers:


    Machines are all set to outnumber humans on planet earth. By the end of 2013,
    the number of mobile-connected devices will exceed the number of people on
    earth, and by 2017 there will be nearly 1.4 mobile devices as against every human.

    91% of all smartphone users have their phone within arm’s reach 24/7 –
    (Morgan Stanley, 2012)


    Mobile marketing will account for 15.2% of global online ad spend by 2016.
    (Berg Insight, 2012)


    According to Gartner, Global mobile ad expenditure is forecast to be US$11.4b in
    2013, up from $9.8b in 2012, rising to $24.6b in 2016. Asia will continue to be the
    largest mobile ad market, initially driven by Japan and South Korea, and later by
    China and India. However the North American market is catching up fast.

    eMarketer estimates that 1.7 billion people around the world will access the
    internet via a mobile device in 2013. By 2016, there will be a staggering 2.5 billion
    mobile internet users worldwide.

    Global technology giant Ciscos Global Mobile Data Traffic Forecast says that global
    mobile data traffic grew 70% in 2012.Last year’s mobile data traffic was nearly 12
    times the size of the entire global internet in 2000


                                                                                                           7
                                                                                                           5
Introduction
In today’s technologically advanced world, where consumers are demanding access to services and content on the move, mobile is
  rapidly evolving into one of the most influential technology for the marketer and mobile media is moving business away from
     traditional media and is becoming more integrated and central part of consumer’s media consumption.

          The world of communication now shifting from TV to desktops and now to mobile and with the mobile population about to
             breach the 1 Billion mark, marketers are now realigning their advertisement strategies to incorporate mobile based
                advertising. Internet has been the catalyst in this revolution by keeping people connected. As the consumer behavior
                   is undergoing a change in terms of their thinking and behavior, marketers are also changing the way they engage
                      their consumers to drive engagement and loyalty. They are looking to understand, leverage and measure
                         mobile advertising and also look to integrate online and offline customer acquisition and relationship
                            building.

                                 As more people use their smartphones to research products, the mobile is the channel to drive
                                    advertisements that are not only relevant, but also precise and targeted. With the potential
                                        intimacy, personalization and contextual content offered by mobile, a significant opportunity
                                           exists not only in advertising but also lower funnel marketing or engaging with existing
                                              customers.

                                                   It is important for the marketers to understand the behavior of consumers in
                                                      today’s world where people spend majority of their time on mobile. Mobile
                                                           holds true potential of being the ultimate channel for advertisers and it is
                                                              imperative for marketers to have a strategy that is mobile ready.

                                                                   Here are few insights gathered from the global mobile media
                                                                      consumption study by INMOBI and their research partners.
                                                                                                                                          8
General Media Consumption

Mobile is becoming a hot favorite in consumers’ media world

Mobile devices rule media consumption:          Q1: In a typical day, approximately how much time do you spend on media?


Globally mobile ranks first in media
consumption with 1.8 hours of the                                                                                   Mobile
                                                                                                                    108 min
7 hours spent consuming media
- this is more than a quarter of time
spent on mobile, outpacing TV (1.5 hours),
                                                                                                                              Online
PCs (1.6 hours) and any other channel.                                                                                        93 min

Clearly, mobile asserts its dominance
over Internet & traditional media.
                                                                       HOURS
                                                                    OF MEDIA PER
Globally mobile is the preferred media                                  DAY                                                Television
                                                                                                                           92 min
for communication, entertainment and
search among consumers.
                                                                                                                   Radio
                                             Magazines                                                             52 min
                                                35 min

                                                                                    Tablet
                                                                                    37 min


                                                  N=12,723
                                                  *Note: Data excludes UK & US as options are not asked in these markets
                                                                                                                                        9
Across Markets
Mobile takes up a significant share of media time across markets and has surpassed time spent online in many markets.

                                                                        Q1:In a typical day, approximately how much time do you spend on media?


              GLOBAL                   26%                               22%                                 22%                     12%             9%            8%                 7.0

              SOUTH AFRICA             27%                               16%                                 23%                     17%             6%            9%                 9.1

              KENYA                    28%                               12%                                 25%                     22%              4%           9%                 8.3

              SINGAPORE                23%                               25%                                 19%                     12%             11%           9%                 7.8

              NEW ZEALAND              21%                               22%                                 25%                     18%             7%            7%                 7.8

              AUSTRALIA                22%                               21%                                 24%                     18%             8%            6%                 7.5

              FRANCE                   24%                               24%                                 22%                     15%             8%            7%                 7.3

              NIGERIA                  28%                               13%                                 24%                     17%             6%            11%                6.9

              CHINA                    27%                               34%                                       15%               5%              13%           7%                 6.9
              GERMANY                  27%                               24%                                 22%                     15%               5%          8%                 6.5
              INDIA                    28%                               21%                                 23%                     8%              9%            10%
                                                                                                                                                                                      6.2
              JAPAN                    28%                               23%                                 22%                     7%              12%           8%
                                                                                                                                                                                      5.9
              KOREA                    24%                               24%                                 26%                     7%              11%           8%
                                                                                                                                                                                      5.7
                                                                                                                                                                                  Total Media
                                                                                                                                                                               Time Spent (Hours)
                              Using Mobile (excluding SMS/Calls)                         Online via desktop/laptop                        Watching TV

                              Listening to Radio                                         Using a tablet device                            Reading Newspapers/Magazines


Sample size: Global n=12,723; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027; New Zealand n=763; Nigeria n=1,053;
Singapore n=757; South Africa n=682

Note: Data excludes UK & US as options are not asked in these markets
                                                                                                                                                                                                    10
Marketing Implications
So far, mobile ad spend has not kept up with the growth in actual consumer engagement in this channel, and represents only 1% of the
global ad spending. Mobile media is becoming an integrated and central part of consumer media consumption with customers demand-
ing access to content and services anywhere and at any time. According to Forrester, smartphones and tablets will put power in the
pockets of a billion global consumers by 2016. Mobile has opened a variety of different techniques for marketing and has enormous
potential to connect advertising in the physical world. Here are a few reasons as to why mobile marketing is important today:


   Mobile search has been consistently on the rise with consumers searching
   for things daily and often multiple times a day

   Mobile is highly contextual which includes consumer’s preferences; situa-
   tion and position meaning the mobile device will know more about consum-
   ers than any other device

   Mobile is essentially changing the consumer’s lifestyle on how they interact
   with world around them

   Mobile marketing is very personal and acts as a bridge that makes advertis-
   ing more accessible and actionable to each and every consumer

   More and more people are accessing internet on mobile phones and tablets
   than desktops and laptops

   Mobile marketing is immediate unlike other forms of marketing or advertis-
   ing with promotions reaching the target audience without any delay.

   Mobile offers a diverse medium in mobile search, apps, mobile websites
   and SMS for advertisers to interact with consumers
                                                                                                                                       11
Multitasking Between Media Channels is the New Norm
   Globally consumers are increasingly connected and our recent survey shows they are increasingly multitasking when it comes to
   multimedia. 62% of mobile web users engage in mobile activities while watching TV.


   What are audiences doing while watching TV? 48% of mobile web users are mainly engaged in social networking, 46% messaging,
   and 30% playing games. Interestingly, advertisers should take note that while viewers may be splitting attention between two (or
   three) screens, 18% of mobile web users searched for product information while the television was on.

Multitasking has changed the way we use mobile which has made possible for us to do different things at the same time.



Marketing Implications                                      Q2: For mobile activities like surfing the web (excludes calls and SMS),
                                                                 do you typically use your mobile when? While watching TV

Mobile devices are an integral part of consumer
habits and are able to receive and process multiple                                                                                   62% of mobile web users
                                                                                                                                      engage in mobile activities
streams of messages at the same time. Attention
                                                                                                                                      while watching TV
around a body of content across multiple channels
creates opportunities for advertisers to leverage
synergies between these channels. Hence it is
                                                                             TV                         MOBILE
imperative for marketers to correlate multiple
channels such as TV consumption and consumer
Internet behavior; using portable devices to create
a dialogue and influence purchasing behavior can
                                                           N=14,777
have a multiplier effect.



                                                                                                                                                                    12
Across Markets
At least 1 out of 2 mobile web users would engage in dual screen activity (between TV and mobile)

                                                        Q2: For mobile activities like surfing the web (excludes calls and SMS),
                                                             do you typically use your mobile when? While watching TV


              GLOBAL                                                                                                                                62%

              SOUTH AFRICA                                                                                                                                        73%

              NEW ZEALAND                                                                                                                                       70%

              FRANCE                                                                                                                                        69%

              GERMANY                                                                                                                                       69%

              UK                                                                                                                                           68%

              US                                                                                                                                          67%

              KENYA                                                                                                                                       66%

              AUSTRALIA                                                                                                                              64%

              JAPAN                                                                                                                                 63%

              INDIA                                                                                                                           58%

              SINGAPORE                                                                                                                   56%

              NIGERIA                                                                                                                   54%

              CHINA                                                                                                                     54%

              KOREA                                                                                                               50%


  Sample size: Global n=14,777; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027;
  New Zealand n=763; Nigeria n=1,053; Singapore n=757; South Africa n=682; UK n=999; US n=1,055

                                                                                                                                                                        13
Mobile App Usage Soars
- Mobile app use is accelerating; 27% of respondents stated they have actively used 6-10 apps in the last 30 days.


Marketing Implications
Apps are now an integral part of the mobile marketing mix as they utilize all the functionality of a smartphone, provide useful and
engaging brand experiences and can connect brands and products directly to consumers.



            Q3: Of all the apps you currently you have, how many have you
                            actively used in the last 30 days?



                                     48%


                                                                                        6.5 apps actively used
                                                      27%                               in last 30 days.


                     8%                                                 9%      9%



                   None              1-5             6 - 10         11 - 15   Over 15


  N=9,372
  *Note: Data excludes UK & US as options are not asked in these markets

                                                                                                                                      14
Across Markets
                                      Q3: Of all the apps you currently have, how many have you actively used in the last 30 days?



                    GLOBAL                                                                                           6.5
                    FRANCE                                                                                                           8.4
                    AUSTRALIA                                                                                                 7.4
French mobile       JAPAN                                                                                                    7.3
web users top       NEW ZEALAND                                                                                             7.2
the list in terms
                    GERMANY                                                                                                7.2
of active apps
                    SOUTH AFRICA                                                                                           7.2
usage.
                    INDIA                                                                                                  7.1
                    SINGAPORE                                                                                        6.6
                    CHINA                                                                                      6.1
                    NIGERIA                                                                                  6.0
                    KENYA                                                                                   5.9
                    KOREA                                                                 4.4



                                   Sample size: Global n=9,372; Australia n=734; China n=1,530; France n=411; Germany n=217;
                                   India n=1,535; Japan n=551; Korea n=924; Kenya n=927; New Zealand n=622; Nigeria n=766;
                                   Singapore n=596; South Africa n=557

                                   *Note: Data excludes UK & US as options are not asked in these markets




                                                                                                                                           15
Mobile Devices Becoming Medium of Choice to Access the Internet
Across emerging and developed markets, mobile web is no longer just about early adopters and its moving mainstream.Our study
clearly demonstrates that mobile Internet usage is now a mass market phenomenon. 50% of average global mobile web users now use
mobile as either their primary or exclusive means of going online.


Marketing Implications
In today’s world of better network coverage, faster connections and affordable smartphones and tablets, mobile devices are rapidly
becoming the primary medium to access the Internet. This has opened up tremendous opportunities for players in the communica-
tions and media industries.

                                                                             50% of the average global mobile
                                                                             web users now use mobile as either


                                       50%
                                                                             their primary or exclusive means of
                                                                             going online




                                                            Q4: How do you typically go online to surf the web?



                  15%                         35%                                                       32%            18%

              Mostly via a        Evenly split between mobile and                               Mostly via mobile     Only via
             desktop/ laptop              desktop/ laptop                                            phone          mobile phone

  N=14,632

                                                                                                                                    16
Across Markets
Mobile is becoming a major component of Internet behavior, especially in developing markets.

                                                  Q4: How do you typically go online to surf the web?


          GLOBAL            15%             35%                                     32%                        18%

          KENYA             2%     28%15%                                           60%                        23%

          NIGERIA           4%     28%      23%                                     43%                        30%

          US                13%    29%        20%                                   38%                        29%                 Mostly via a desktop/laptop
          SOUTH AFRICA      7%     23%        32%                                   36%                        25%
                                                                                                                                   Evenly Split Between Mobile
          INDIA             12%    26%        29%                                   31%                        28%                 and Desktop/Laptop
          JAPAN             12%               39%                                   26%                        23%
                                   25%                                                                                             Mostly Via mobile phone
          KOREA             10%               43%                                   34%                        13%
                                   26%
          SINGAPORE
                                                                                                                                   Only Via mobile phone
                            16%    27%        44%                                            28%               13%

          GERMANY           22%                     36%                                      25%               17%
                                   28%
          AUSTRALIA         21%                     39%                                      26%               14%
                                   30%
          FRANCE            20%               40%                                            26%               14%
                                   29%
          UK                29%                           28%                                29%               14%
                                   30%
          NEW ZEALAND       22%                     46%                                                 24%          9%
                                   27%
          CHINA             21%                     50%                                                  24%         5%



 Sample size: Global n=14,632; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027;
 New Zealand n=763; Nigeria n=1,053; Singapore n=757; South Africa n=682; UK n=925; US n=984


                                                                                                                                                                 17
Mobile Media Behaviors: Who?
Our study clearly demonstrates that Mobile Web is no longer just about early adopters.

                               Q5: How do you feel about the following statement: “I am usually the first among my friends to acquire new technology”?


        GLOBAL
                         24%                                     26%
        INDIA            37%                                                              30%
        US               36%                                                              26%
        KENYA            37%                                                              26%
        SOUTH AFRICA     33%                                                    27%

        UK               26%                                         30%
                                                                                                                                            New wave of mobile
                                                                                                                                            users includes a proportion
        KOREA            18%                           36%
                                                                                                                                            of ‘regular’ consumers
        FRANCE           20%                             28%                                                                                (not only early adopters)
        NIGERIA          30%                                             16%

        SINGAPORE        16%                        25%

        NEW ZEALAND      15%                        23%
                                                                                                                                      Completely Agree
        AUSTRALIA        14%                        24%

                         15%                        23%                                                                               SomeWhat Agree
        CHINA

        GERMANY          15%                        18%

        JAPAN            10%                        22%



  Sample size: Global n=14,468; Australia n=1,008; China n=2,001; France n=611; Germany n=402; India n=1,912; Japan n=1,005; Korea n=1,368; Kenya n=1,006;
  New Zealand n=756; Nigeria n=988; Singapore n=739; South Africa n=662; UK n=999; US n=1,055




                                                                                                                                                                          19
Mobile Media Behaviors: Why?
  Mobile has been thoroughly adopted among users largely because of its convenience and on-the-go availability. 47% of users
  say they prefer mobile because "it's easy to use" and “it’s constantly with them” and finally, 28% agree that a mobile device is a
  more private way to consume information and communicate.




                                         Q6: Which of the following best describes why you use your mobile device to
                                                              access content or use applications?


                             47%                 47%




                                                                         28%
                                                                                                  20%
                                                                                                                       18%




                           It's always        It's easy to             I can use it             Boredom                 Save
      N=14,777                 there               use                   privately                                     money




                                                                                                                                      20
Mobile Media Behaviors: Where?
Mobile is becoming an important companion, particularly for the in between times. 85% of mobile web users globally use their
device while waiting for something, 82% use it while lying in bed and 62% while watching TV. Other usage occasions include while
spending time with family (48%), at a social event (45%), commuting (60%) and shopping (43%).




                                                       Q7: For mobile activities like surfing the web (excludes calls and SMS),
                                                                    do you typically use your mobile when …. ?




       85%                  82%                  62%                    60%                        48%                           45%    43%        30%
   WAITING FOR          LYING IN BED           WHILE                COMMUTING               SPENDING TIME                  AT SOCIAL   SHOPPING     IN THE
    SOMEONE                                  WATCHING TV                                     WITH FAMILY                  GATHERINGS              BATHROOM



    Sample size: n=12,723
    *Note: Data excludes UK & US as options are not asked in these markets




                                                                                                                                                             21
Mobile Media Behaviors: What?
Social Media (20%), Entertainment (19%), and Games (17%) are the top 3 mobile media activities among mobile web users globally.

Mobile media activities are only going to continue to grow. The rapid development of social networking sites and the consequent need
to be constantly connected are fuelling this mobile growth


Marketing Implications
On the go and convenience, including the ability to access media anytime and anywhere has made mobile the device of choice for
consumers. This represents an opportunity for brands to engage consumers in the mobile space and earn their attention and trust in the
path to purchase. Consumers can now respond to a TV ad by conducting product research, comparing prices and reading reviews on
mobile without interrupting their viewing experience.



                                 Q8: In a typical day, approximately how much time did you spend on your mobile doing the following:



                      20%            19%                       17%                       15%                      12%                   9%              9%




       Social Media     Entertainment           Games                 General Info                  E-Mail               Local Search        Shopping
                                                                       & Search
    N: 7,403




                                                                                                                                                             22
GROWTH
                            Q9:In the next 12 months, for which two mobile activities would you expect your usage to increase the most?



                         Social Media                                                               39%

              Search/Download Apps                                            26%

       Search for general information                                         25%
                                                                                                                  Growth in mobile use in the coming year
  Watching videos / listening to music                                        23%
                                                                                                                  will be primarily driven by social media,
                       Playing games                                      21%                                     app downloads, and search activities.
              Send and receive e-mail                                  20%

    Mobile banking and bill payments                                19%

                            Shopping                             15%

Search for local information and deals                      12%                Sample size: n=12,723
                                                                               *Note: Data excludes UK & US as options are not asked in these markets




                                                                                                                                                              23
Comfort Levels are already High with Mobile as an Advertising Platform

                               Q10: Compared to other forms of advertising like TV or online, how comfortable are you with mobile web and
                                                                mobile app advertisements (not SMS)?




             More comfortable, I find them to be very useful                                                            29%
                                                                                                                                            59% of mobile users are as
     Equally comfortable, I'm getting used to seeing them                                                                30%                comfortable with mobile
                                                                                                                                            advertising as they are with
                     Less comfortable, I find them intrusive                                   20%
                                                                                                                                            TV or online advertising


   No opinion, I don't think much about ads on my phone                                          21%


 N: 14,439




                                                                                                                                                                           24
Across Markets
                   Q10: Compared to other forms of advertising like TV or online, how comfortable are you with mobile web and mobile app advertisements (not SMS)?



                     GLOBAL                                                         59%        20%

                     NIGERIA                                                        83%        4%

                     KENYA                                                          89%        5%

                     SOUTH AFRICA                                                   70%        13%

                     US                                                             65%        16%

                     INDIA                                                          66%        10%

                     SINGAPORE                                                      59%        24%

                     KOREA                                                          62%        19%                                                        More/Equally Comfortable

                     UK                                                             52%        26%                                                        Less Comfortable

                     AUSTRALIA                                                      54%        22%

                     NEW ZEALAND                                                    52%        21%

                     CHINA                                                          49%        24%

                     FRANCE                                                         34%        39%

                     JAPAN                                                          44%        31%

                     GERMANY                                                        42%        33%



 Sample size: Global n=14,439; Australia n=997; China n=1,985; France n=615; Germany n=404; India n=1,930; Japan n=1,007; Korea n=1,373; Kenya n=1,013;
 New Zealand n=756; Nigeria n=1,010; Singapore n=743; South Africa n=666; UK n=942; US n=998




                                                                                                                                                                                     25
Mobile Ads Present Enormous Opportunities
-       87% of users have noticed mobile ads on their devices
-       Mobile ads In-apps are the most noticed among mobile users
-       Other sources where users remember seeing mobile ads: 40% on a search engine, 27% on a retailer website 23% on a video
        website and 17% others


                                          Q11: I have noticed advertising on my mobile device before …. (Select all that apply)
            54%

                         40%

                                        27%
                                                           23%
                                                                                                            In-app ads has high visibility
                                                                              17%                           among mobile users globally.


          In an app   On a search   On a retailer      On a video            Others
                        engine        website           website                                   N=9,441
                                                                                                  *Note: Data excludes UK & US as options are not asked in these markets




Mobile ads drive action. After seeing mobile ads:
    -     80% of users downloaded an app
    -     67% of users visited the website of the advertiser
    -     52% of users visit the store/retailer/business to get additional information
    -     46% of users have purchased products via mobile
    -     45% of users locate an advertiser on map
    -     37% of users call the advertiser
                                                                                                                                                                           26
Accidental clicks on mobile ads are a rarity
-            Only 15% of mobile web users frequently click on mobile ads unintentionally.


    Q12: How often do you unintentionally click on a mobile ad (i.e. ads displayed on mobile phone e.g. banners, rich media ads)?




           Never
                                                                                        5%                                          Marketing Implications:
                                                                         10%                                18%                     According to Berg Insights, mobile will
           Rarely                                                                                                                   account for 4.4 percent of total global
           (less than 5% of the time)                                                                                               ad spend across all media as early as
                                                                               ONLY 15% OF
                                                                                                                                    2017 and the global mobile marketing
                                                                               OF MOBILE WEB
           Occasionally                                                                                                             and advertising market will grow from
                                                                                   USERS
           (5-10% of the time)                                                                                                      $5 billion in 2011 to $26 billion in
                                                                                FREQUENTLY
                                                                            CLICK ON MOBILE ADS                                     2017. The majority of the users are
           Frequently                                           28%           UNINTENTIONALLY                                       comfortable with mobile advertising
           (10-25% of the time)                                                                                                     and this is only bound to increase as
                                                                                                                   39%
                                                                                                                                    advertisers create more engaging
           Very frequently                                                                                                          experiences through rich media and
           (over 25% of the time)                                                                                                   as publishers optimize their sites for
                                                                                                                                    mobile.

      N=9,127
      *Note: Data excludes UK & US as options are not asked in these markets




                                                                                                                                                                              27
Across Markets
                            Q12: How often do you unintentionally click on a mobile ad (i.e. ads displayed on mobile phone e.g. banners, rich media ads)?



             GLOBAL               5%                                          10%

             AUSTRALIA            7%                                          16%

             NIGERIA              11%                                                                   11%

             NEW ZEALAND          7%                                          15%

             GERMANY              5%                                          11%

             FRANCE               7%                                          9%

             SOUTH AFRICA         3%                                          11%                                                               It is fairly unlikely to click
             SINGAPORE            5%                                          9%                                                                on mobile ads by mistake
                                                                                                                                                across markets
             CHINA                2%                                          9%

             KENYA                3%                                          7%

             JAPAN                4%                                          6%

             KOREA                3%                                          6%

             INDIA                1%                             6%                                                  Very frequently (over 25% of the time)

                                                                                                                     Frequently (10-25% of the time)


 Sample size: Global n=9,127; Australia n=716; China n=1,494; France n=397; Germany n=208; India n=1,480; Japan n=545; Korea n=908; Kenya n=914; New Zealand n=609;
 Nigeria n=734; Singapore n=580; South Africa n=541

 *Note: Data excludes UK & US as options are not asked in these markets




                                                                                                                                                                                 28
Q13: Which two forms of media most impact your purchasing decisions?




          00                          10                           20                             30                           40          50



                    Radio            10%                                                                                            TV    48%


                                                                     Magazines or
                                                                                                 31%                 Online/
                                                                                                                                    43%
                   Bill-Board               11%                      Newspapers                                      Laptop




                                    In store
                            advertisements                  18%                                            Mobile          40%

N=9,880
*Note: Data excludes UK & US as options are not asked in these markets



                          Mobile ads are on par with TV and online in terms of impact on
                                           purchase decisions globally



                                                                                                                                                29
Mobile Ads Throughout the Purchase Process
- Mobile devices have become an indispensable shopping tool and are used across channels and throughout the research and
  decision-making process

- Mobile advertising is also proving to be effective across purchase funnel: 75% of respondents claim they have been introduced
  to something new via their device, 67% feel that it has provided them with better options and 46% said they had made purchases
  using their mobile device.

                                                                                   Q14: Has mobile advertising ever.
Marketing Implications
The rapid adoption of smartphones and                    Awareness                                           75%        Introduced you to something new.
mobile Internet is clearly making mobile an
end-to-end transactional Beyond creating                 Favorable opinion                          67%           Provided you with better options.
brand awareness, mobile ads are now creating
                                                                                                          Helped you find something nearby.
a unique medium of location based, social                Consideration             69% / 55%             Caused you to reconsider a product.
communication to help influence and drive
                                                         Shopping                   45%          Influenced your in-store purchase.
the purchase process. The role of mobile
advertising will continue to expand with                                     46%
                                                         Sale                            Influenced you to buy via your mobile.
technological advances as advertisers focus
on reaching consumers with targeted and
personalized information depending on user
context.                                                                     N=12,723
                                                                             *Note: Data excludes UK & US as options are not asked in these markets




                                                                                                                                                           30
M-commerce
- Mobile advertising drives mobile purchases - 66% have conducted transactions via mobile

- Commerce behavior is extending past digital goods and now includes physical goods, financial transactions, travel and
  entertainment purchases


                             Q15: Which, if any, of the following goods have you ever purchased via your mobile? (Select all that apply)




                                         66%                 have spent money on an
                                                             activity via mobile.                                           Commerce behavior is extending
                                                                                                                            past digital goods, and now includes
                                                                                                                            financial and physical goods.


                                         Digital goods (e.g. apps, games, e-books, music, videos, ringtones)                                                  44%

                                                                   Physical goods (e.g. electronics, clothes)                                     26%

                                                       Financial (e.g. bill payments, peer-to-peer payments)                                      25%

                                                                         Entertainment (e.g. movie tickets)                                      22%

                                                                                     Travel (e.g. train tickets)                           15%



  N=12,723
  *Note: Data excludes UK & US as options are not asked in these markets




                                                                                                                                                                    32
GROWTH


                  80%               of consumers plan to conduct mobile commerce in the next
                                    12 months, a 14% increase from where we are today.



      N=12,723
      *Note: Data excludes UK & US as options are not asked in these markets




Marketing Implications
Retailers can incorporate mobile by offering special discounts, mobile coupons and mobile shopping options with targeted advertising.
Consumers searching for convenient options are looking at smartphones to browse digital storefronts, research products, look for deals
and make purchases while on the move.
Across Markets
                                                               Q16: Have you ever purchased via your mobile?



                                              GLOBAL                            66%                                  14%

                                              KENYA                             78%                                             14%

                                              KOREA                             72%                                       12%

                                              NEW ZEALAND                       70%                                    12%

                                              AUSTRALIA                         70%                                    9%
                                                                                                                                          2 out of 3 mobile
                                              NIGERIA                           70%                                       19%             users have spent via
                                              JAPAN                             67%                                  7%                   their mobile phones
                                              SOUTH AFRICA                      66%                                  18%

                                              CHINA                             64%                                  17%

                                              SINGAPORE                         62%                              15%

                                              INDIA                             61%                              18%

                                              FRANCE                            57%                            11%

                                              GERMANY                           50%                      8%                                Ever spent via Mobile

                                                                                                                                           Would ever spent via Mobile




 Sample size: Global 12,723; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027;
 New Zealand n=763; Nigeria n=1,053; Singapore n=757; South Africa n=682




                                                                                                                                                                         34
Conclusion
In an increasingly mobile world, digital and multi device behavior is now mainstream with a full breadth of options open to marketers.
Mobile devices are always on and highly personal with access to services and content anywhere and at any time, transforming the way
consumers interact with brands.  This has created a situation where the expectations of personalized information are high.


Mobile now represents a healthy share of overall media consumption and marketers need to look at how to define success in marketing
and tailor their messages to each of the many devices now available. Marketers should evaluate mobile behavior patterns to create
campaigns that will connect with consumers.  Mobile continues to be a key and growing strategy for many companies as browsing,
shopping and networking are all literally shifting to mobile. The growing percentage of Internet traffic from connected mobile devices
demonstrates the importance of this channel.




                                                                                                                                         35
Next Steps for Marketers
  Define Objectives – Clearly define your approach across all the channels and
  how mobile fits into this strategy

  Research and Analyze - It is important for marketers and advertisers to collect
  the right data, find those using services such as mobile shopping and mobile
  payments, and understand how they want to be communicated with

  Integrate and innovate – Add mobile to an integrated campaign comprising
  existing offline and online channels and deliver consistent messaging. Create
  interactive and innovative campaigns on mobile to connect in places and times
  other channels don’t serve to attract consumers

  Get the basics right, but don’t stop there: While optimizing websites and
  E-mails for mobile is important, mobile marketing can go so much further.
  Make the most of the real opportunity that mobile presents – to reach consum-
  ers on the go, when they are at specific locations, with appropriate messages
  and interactive content that engages them in new and exciting ways

  Tap social via mobile: Marketers can enable mobile users to easily and quickly
  enter a company’s social media sphere.  Mobile apps and icon-embedded
  marketing content are perfect gateways for mobile users to follow or like a
  company, or to post reviews.  Give users a fun reason to do so, or reward them
  when they do to increase engagement

  M-Commerce: Make it easy for consumers to make purchases on a mobile
  device by streamlining the check-out process and reducing the number of clicks
  to purchase
                                                                                    36
References
1. Mobile’s Potential Lies Beyond an Extension of the Desktop (A Forrester Consulting Thought Leadership Paper Commissioned
  By Velti), November 2012
2. Unlocking the Power of Mobile, Initiative
3. The State of the Global Mobile Consumer: Connectivity is Core, Deloitte, 2012
4. Riding the Mobile Innovation Wave in Emerging Markets, Accenture, 2010
5. Mobile Web Watch 2012, Accenture
6. Drive Higher Brand Engagement On Mobile Devices, Forrester, 2011
7. The Connected Consumer, the e-tailing group, 2011
8. The Rise of Mobile Marketing New Opportunities for Consumer Companies and Mobile Operators, Booz & Company


Additional Resources
This whitepaper represents a fraction of the valuable findings in the Global Mobile Media Consumption Study conducted by InMobi,
Decision Fuel, and On Device Research.

If you would like to see more detailed presentations, you can download the latest InMobi Global Mobile Media Consumption
Presentations for free here: www.inmobi.com/insights




                                                                                                                                  37
InMobi is an innovative mobile technology company
that enables the world’s leading brands, developers,
and publishers to engage global consumers. InMobi
builds mobile-first technology platforms that leverage
advances in big-data, user behavior, and cloud-based
architectures to simplify advertising. Agencies and
advertisers leverage InMobi platforms to create
HTML5 rich media ads and engage 578M consumers
across 165 countries. Developers and premium
publishers use InMobi platforms to acquire and
monetize their mobile apps and their mobile websites
across the globe. With offices in multiple continents,
InMobi provides global reach with local service and
support across the globe. InMobi is venture-backed
by investors including: SoftBank, Kleiner Perkins
Caufield & Byers and Sherpalo Ventures.


To learn more, please visit www.inmobi.com, follow
us on Twitter @InMobi, or discover the latest mobile
insights at www.inmobi.com/insights/.




                                                        38
Research Partners
               At Decision Fuel, we take a fresh approach to consumer insights. We help our clients reach informed
          TM




               decisions through quality research that's simple to use, lightning-fast and surprisingly cost-effective.

               We use a custom-built technology platform to design and deliver short, tailored consumer surveys over
               mobile devices. Research can be set up in minutes, deployed instantly and tracked in real time. Full analytics
               and insight are delivered with unprecedented speed and clarity.

               Decision Fuel combines all the features research buyers need and strips away anything that gets in the way
               of better, faster, more informed decisions. We can help your company unlock consumer thinking in the
               world's most challenging, dynamic and high-growth markets.

               Specialties
               Consumer insights, Mobile technology.



               On Device Research uses the mobile internet to gain access to consumer opinions any time or location.
               Mobile research brings fresh, instant responses that accurately capture consumer’s feelings, thoughts and
               opinions, in a quick and cost effective way.

               Through our proprietary technology and skill at creating mobile surveys On Device Research transcend
               geographical barriers, delivering meaningful, targeted data from profiled global respondents. Our technology
               allows clients to commission projects they've never been able to do before, especially in emerging markets.
               So far On Device Research has delivered 1 million surveys across 50 countries.

               Specialties
               Mobile Research, Mobile Internet, Emerging Markets Research, Mobile Surveys, Market Research, In the
               Moment Research, Understanding Mobile Consumers, Advertising effectiveness.
                                                                                                                                39
40
SIMPLIFYING MOBILE
                     www.inmobi.com

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Etude "Global Mobile Media Consumption" réalisée par le InMobi.

  • 1. GLOBAL MOBILE MEDIA CONSUMPTION INSIGHTS FEBRUARY 2013
  • 2.
  • 3. Contents 1. Foreword 2. Executive Summary 3. Key Findings 4. Mobile is Getting Bigger 5. Introduction 6. General Media Consumption 7. Multitasking, Mobile Apps, and Mobile Internet: A Global View 9. Mobile Media Behaviors : Who, Why, Where, What, How 10. Mobile Advertising Behavior 11. Mobile Media Behaviors: Commerce & Shopping 12. Next Steps for Marketers
  • 4. Foreword Of all the marketing opportunities new forms of digital media are creating, the mobile platform is facilitating some of the most scalable methods for advertisers to target and reach their audiences. The use of mobile devices represents an unprecedented and unparalleled shift in how consumers use media. The mobile channel’s growth as a marketing and advertising vehicle has been so fast that marketers are continuously finding new ways to leverage its power. This is an opportune time for marketers to try and understand the mobile media behaviors among global consumers in order to craft a wining mobile strategy. InMobi’s second Global Mobile Media Consumption survey provides unique insights into the mobile consumer behavior of 15,000 respondents across 14 markets. The Global Mobile Media Consumption report provides a view of some of the key trends that the survey results have revealed, both by looking at the individual country picture and at the consolidated global level. We hope you find these insights from the InMobi Global Mobile Media Consump- tion survey useful and we welcome further conversation around the data and its implications. InMobi Insights Team 33 2
  • 5. Executive Summary The pace of innovation around the mobile landscape is stimulating. Mobile has become instilled into the lives of consumers, and it is already having an impact on commerce and payments, sales in physical retail stores, and e-commerce. Mobile is emerging as the preferred channel of choice for large groups of consumers globally. As mobile is evolving into one of the most influential technologies for consumers, marketers are taking necessary steps to understand customer behavior within specific product categories. As the device wars widen with the launch of new smartphones and mobile operating systems, the entire mobile ecosystem, including mobile apps, mobile social media, mobile data and mobile advertising, are exploding. According to data from the International Telecommunication Union (ITU), total mobile subscriptions topped 6 billion globally with more than 1 billion mobile broadband subscriptions worldwide. Smartphone use as a primary Internet device for shopping and social media has become mainstream and the rollout of 4G around the world will further drive smartphone engagement in the multichannel shopping experience. Mobile is becoming an important channel for advertisers as it enables them to be with the customer through the purchase process, from initial awareness through consideration to final purchase, thereby allowing them to engage audiences at each step of the process. 3
  • 6. It is time for marketers to deliberate on investments to develop and leverage appropriate mobile capabilities to support the needs of the customer through the purchase funnel. Marketers must make a bigger investment into this space and look at new technologies to help develop richer relationships and trust with consumers. Developing an understanding of the mobile behaviors of your target audience is key to building and refining a strong mobile strategy. InMobi and research partners On Device Research and Decision Fuel have tracked media consumption behaviors across 14 key global markets as part of our mobile media consumption study. The study reveals that consumers are actively initiating brand engagements during the course of their mobile sessions, influencing everything from social connections to buying intentions. The findings demon- strate how mobile advertising can play a key role in assisting advertisers that is increasingly challenging in a fragmented media environment. 4
  • 7. About Research Research Objectives: Explore the behaviors of mobile data users globally to understand: - How they consume different media? - How they engage and interact with mobile? - How mobile and traditional media influence their shopping behavior? - How do they respond to mobile advertising? - Do they engage in M-Commerce? Research Methodology: - Recruited via InMobi global mobile ad network between August and November 2012. - Used Decision Fuel & On Device Research mobile web platforms to collect a representative sample, including a full range of smartphones and feature phones. - Weighted according to available mobile web demographics. Geographic Coverage: - To better understand changing media consumption usage and behaviors across the world, InMobi conducted a research study among over 15,000 mobile web users in 14 markets, including: China, India, Japan, Korea. Singapore, Australia, New Zealand, UK, US, France, Germany, Kenya, Nigeria, South Africa 5
  • 8. Key Findings Mobile devices rule media consumption: Globally mobile ranks first in media consumption, comprising 1.8 hours of the 7 hours spent consuming media - this is more than a quarter of time spent with media, outpacing TV (1.5 hours), PCs (1.6 hours) and any other channel. Globally consumers are increasingly connected and our survey shows they are increasingly multitasking when it comes to multi- media. 62% of mobile web users engage in mobile media activities while watching TV. Across emerging and developed markets, mobile web is no longer just about early adopters and its moving into the mainstream. 27% of respondents stated they have actively used 6-10 apps in the last 30 days. Growth in mobile use in the coming year will be primarily driven by social media, app download and search activities. 59% of mobile users globally are as comfortable with mobile advertising as they are with TV or online advertising. Sources where users discover mobile ads: 54% via apps, 40% on a search engine, 27% on a retailer website, 23% on a video website and 17% others. Only 15% of mobile web users frequently click on mobile ads unintentionally. Mobile ads are almost on par with TV and online in terms of impact on purchase decisions globally. 80% of consumers plan to conduct mobile commerce in the next 12 months. 6
  • 9. Mobile is Getting Bigger To see how big of an opportunity the mobile market is, we must take a deeper look at the actual numbers: Machines are all set to outnumber humans on planet earth. By the end of 2013, the number of mobile-connected devices will exceed the number of people on earth, and by 2017 there will be nearly 1.4 mobile devices as against every human. 91% of all smartphone users have their phone within arm’s reach 24/7 – (Morgan Stanley, 2012) Mobile marketing will account for 15.2% of global online ad spend by 2016. (Berg Insight, 2012) According to Gartner, Global mobile ad expenditure is forecast to be US$11.4b in 2013, up from $9.8b in 2012, rising to $24.6b in 2016. Asia will continue to be the largest mobile ad market, initially driven by Japan and South Korea, and later by China and India. However the North American market is catching up fast. eMarketer estimates that 1.7 billion people around the world will access the internet via a mobile device in 2013. By 2016, there will be a staggering 2.5 billion mobile internet users worldwide. Global technology giant Ciscos Global Mobile Data Traffic Forecast says that global mobile data traffic grew 70% in 2012.Last year’s mobile data traffic was nearly 12 times the size of the entire global internet in 2000 7 5
  • 10. Introduction In today’s technologically advanced world, where consumers are demanding access to services and content on the move, mobile is rapidly evolving into one of the most influential technology for the marketer and mobile media is moving business away from traditional media and is becoming more integrated and central part of consumer’s media consumption. The world of communication now shifting from TV to desktops and now to mobile and with the mobile population about to breach the 1 Billion mark, marketers are now realigning their advertisement strategies to incorporate mobile based advertising. Internet has been the catalyst in this revolution by keeping people connected. As the consumer behavior is undergoing a change in terms of their thinking and behavior, marketers are also changing the way they engage their consumers to drive engagement and loyalty. They are looking to understand, leverage and measure mobile advertising and also look to integrate online and offline customer acquisition and relationship building. As more people use their smartphones to research products, the mobile is the channel to drive advertisements that are not only relevant, but also precise and targeted. With the potential intimacy, personalization and contextual content offered by mobile, a significant opportunity exists not only in advertising but also lower funnel marketing or engaging with existing customers. It is important for the marketers to understand the behavior of consumers in today’s world where people spend majority of their time on mobile. Mobile holds true potential of being the ultimate channel for advertisers and it is imperative for marketers to have a strategy that is mobile ready. Here are few insights gathered from the global mobile media consumption study by INMOBI and their research partners. 8
  • 11. General Media Consumption Mobile is becoming a hot favorite in consumers’ media world Mobile devices rule media consumption: Q1: In a typical day, approximately how much time do you spend on media? Globally mobile ranks first in media consumption with 1.8 hours of the Mobile 108 min 7 hours spent consuming media - this is more than a quarter of time spent on mobile, outpacing TV (1.5 hours), Online PCs (1.6 hours) and any other channel. 93 min Clearly, mobile asserts its dominance over Internet & traditional media. HOURS OF MEDIA PER Globally mobile is the preferred media DAY Television 92 min for communication, entertainment and search among consumers. Radio Magazines 52 min 35 min Tablet 37 min N=12,723 *Note: Data excludes UK & US as options are not asked in these markets 9
  • 12. Across Markets Mobile takes up a significant share of media time across markets and has surpassed time spent online in many markets. Q1:In a typical day, approximately how much time do you spend on media? GLOBAL 26% 22% 22% 12% 9% 8% 7.0 SOUTH AFRICA 27% 16% 23% 17% 6% 9% 9.1 KENYA 28% 12% 25% 22% 4% 9% 8.3 SINGAPORE 23% 25% 19% 12% 11% 9% 7.8 NEW ZEALAND 21% 22% 25% 18% 7% 7% 7.8 AUSTRALIA 22% 21% 24% 18% 8% 6% 7.5 FRANCE 24% 24% 22% 15% 8% 7% 7.3 NIGERIA 28% 13% 24% 17% 6% 11% 6.9 CHINA 27% 34% 15% 5% 13% 7% 6.9 GERMANY 27% 24% 22% 15% 5% 8% 6.5 INDIA 28% 21% 23% 8% 9% 10% 6.2 JAPAN 28% 23% 22% 7% 12% 8% 5.9 KOREA 24% 24% 26% 7% 11% 8% 5.7 Total Media Time Spent (Hours) Using Mobile (excluding SMS/Calls) Online via desktop/laptop Watching TV Listening to Radio Using a tablet device Reading Newspapers/Magazines Sample size: Global n=12,723; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027; New Zealand n=763; Nigeria n=1,053; Singapore n=757; South Africa n=682 Note: Data excludes UK & US as options are not asked in these markets 10
  • 13. Marketing Implications So far, mobile ad spend has not kept up with the growth in actual consumer engagement in this channel, and represents only 1% of the global ad spending. Mobile media is becoming an integrated and central part of consumer media consumption with customers demand- ing access to content and services anywhere and at any time. According to Forrester, smartphones and tablets will put power in the pockets of a billion global consumers by 2016. Mobile has opened a variety of different techniques for marketing and has enormous potential to connect advertising in the physical world. Here are a few reasons as to why mobile marketing is important today: Mobile search has been consistently on the rise with consumers searching for things daily and often multiple times a day Mobile is highly contextual which includes consumer’s preferences; situa- tion and position meaning the mobile device will know more about consum- ers than any other device Mobile is essentially changing the consumer’s lifestyle on how they interact with world around them Mobile marketing is very personal and acts as a bridge that makes advertis- ing more accessible and actionable to each and every consumer More and more people are accessing internet on mobile phones and tablets than desktops and laptops Mobile marketing is immediate unlike other forms of marketing or advertis- ing with promotions reaching the target audience without any delay. Mobile offers a diverse medium in mobile search, apps, mobile websites and SMS for advertisers to interact with consumers 11
  • 14. Multitasking Between Media Channels is the New Norm Globally consumers are increasingly connected and our recent survey shows they are increasingly multitasking when it comes to multimedia. 62% of mobile web users engage in mobile activities while watching TV. What are audiences doing while watching TV? 48% of mobile web users are mainly engaged in social networking, 46% messaging, and 30% playing games. Interestingly, advertisers should take note that while viewers may be splitting attention between two (or three) screens, 18% of mobile web users searched for product information while the television was on. Multitasking has changed the way we use mobile which has made possible for us to do different things at the same time. Marketing Implications Q2: For mobile activities like surfing the web (excludes calls and SMS), do you typically use your mobile when? While watching TV Mobile devices are an integral part of consumer habits and are able to receive and process multiple 62% of mobile web users engage in mobile activities streams of messages at the same time. Attention while watching TV around a body of content across multiple channels creates opportunities for advertisers to leverage synergies between these channels. Hence it is TV MOBILE imperative for marketers to correlate multiple channels such as TV consumption and consumer Internet behavior; using portable devices to create a dialogue and influence purchasing behavior can N=14,777 have a multiplier effect. 12
  • 15. Across Markets At least 1 out of 2 mobile web users would engage in dual screen activity (between TV and mobile) Q2: For mobile activities like surfing the web (excludes calls and SMS), do you typically use your mobile when? While watching TV GLOBAL 62% SOUTH AFRICA 73% NEW ZEALAND 70% FRANCE 69% GERMANY 69% UK 68% US 67% KENYA 66% AUSTRALIA 64% JAPAN 63% INDIA 58% SINGAPORE 56% NIGERIA 54% CHINA 54% KOREA 50% Sample size: Global n=14,777; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027; New Zealand n=763; Nigeria n=1,053; Singapore n=757; South Africa n=682; UK n=999; US n=1,055 13
  • 16. Mobile App Usage Soars - Mobile app use is accelerating; 27% of respondents stated they have actively used 6-10 apps in the last 30 days. Marketing Implications Apps are now an integral part of the mobile marketing mix as they utilize all the functionality of a smartphone, provide useful and engaging brand experiences and can connect brands and products directly to consumers. Q3: Of all the apps you currently you have, how many have you actively used in the last 30 days? 48% 6.5 apps actively used 27% in last 30 days. 8% 9% 9% None 1-5 6 - 10 11 - 15 Over 15 N=9,372 *Note: Data excludes UK & US as options are not asked in these markets 14
  • 17. Across Markets Q3: Of all the apps you currently have, how many have you actively used in the last 30 days? GLOBAL 6.5 FRANCE 8.4 AUSTRALIA 7.4 French mobile JAPAN 7.3 web users top NEW ZEALAND 7.2 the list in terms GERMANY 7.2 of active apps SOUTH AFRICA 7.2 usage. INDIA 7.1 SINGAPORE 6.6 CHINA 6.1 NIGERIA 6.0 KENYA 5.9 KOREA 4.4 Sample size: Global n=9,372; Australia n=734; China n=1,530; France n=411; Germany n=217; India n=1,535; Japan n=551; Korea n=924; Kenya n=927; New Zealand n=622; Nigeria n=766; Singapore n=596; South Africa n=557 *Note: Data excludes UK & US as options are not asked in these markets 15
  • 18. Mobile Devices Becoming Medium of Choice to Access the Internet Across emerging and developed markets, mobile web is no longer just about early adopters and its moving mainstream.Our study clearly demonstrates that mobile Internet usage is now a mass market phenomenon. 50% of average global mobile web users now use mobile as either their primary or exclusive means of going online. Marketing Implications In today’s world of better network coverage, faster connections and affordable smartphones and tablets, mobile devices are rapidly becoming the primary medium to access the Internet. This has opened up tremendous opportunities for players in the communica- tions and media industries. 50% of the average global mobile web users now use mobile as either 50% their primary or exclusive means of going online Q4: How do you typically go online to surf the web? 15% 35% 32% 18% Mostly via a Evenly split between mobile and Mostly via mobile Only via desktop/ laptop desktop/ laptop phone mobile phone N=14,632 16
  • 19. Across Markets Mobile is becoming a major component of Internet behavior, especially in developing markets. Q4: How do you typically go online to surf the web? GLOBAL 15% 35% 32% 18% KENYA 2% 28%15% 60% 23% NIGERIA 4% 28% 23% 43% 30% US 13% 29% 20% 38% 29% Mostly via a desktop/laptop SOUTH AFRICA 7% 23% 32% 36% 25% Evenly Split Between Mobile INDIA 12% 26% 29% 31% 28% and Desktop/Laptop JAPAN 12% 39% 26% 23% 25% Mostly Via mobile phone KOREA 10% 43% 34% 13% 26% SINGAPORE Only Via mobile phone 16% 27% 44% 28% 13% GERMANY 22% 36% 25% 17% 28% AUSTRALIA 21% 39% 26% 14% 30% FRANCE 20% 40% 26% 14% 29% UK 29% 28% 29% 14% 30% NEW ZEALAND 22% 46% 24% 9% 27% CHINA 21% 50% 24% 5% Sample size: Global n=14,632; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027; New Zealand n=763; Nigeria n=1,053; Singapore n=757; South Africa n=682; UK n=925; US n=984 17
  • 20.
  • 21. Mobile Media Behaviors: Who? Our study clearly demonstrates that Mobile Web is no longer just about early adopters. Q5: How do you feel about the following statement: “I am usually the first among my friends to acquire new technology”? GLOBAL 24% 26% INDIA 37% 30% US 36% 26% KENYA 37% 26% SOUTH AFRICA 33% 27% UK 26% 30% New wave of mobile users includes a proportion KOREA 18% 36% of ‘regular’ consumers FRANCE 20% 28% (not only early adopters) NIGERIA 30% 16% SINGAPORE 16% 25% NEW ZEALAND 15% 23% Completely Agree AUSTRALIA 14% 24% 15% 23% SomeWhat Agree CHINA GERMANY 15% 18% JAPAN 10% 22% Sample size: Global n=14,468; Australia n=1,008; China n=2,001; France n=611; Germany n=402; India n=1,912; Japan n=1,005; Korea n=1,368; Kenya n=1,006; New Zealand n=756; Nigeria n=988; Singapore n=739; South Africa n=662; UK n=999; US n=1,055 19
  • 22. Mobile Media Behaviors: Why? Mobile has been thoroughly adopted among users largely because of its convenience and on-the-go availability. 47% of users say they prefer mobile because "it's easy to use" and “it’s constantly with them” and finally, 28% agree that a mobile device is a more private way to consume information and communicate. Q6: Which of the following best describes why you use your mobile device to access content or use applications? 47% 47% 28% 20% 18% It's always It's easy to I can use it Boredom Save N=14,777 there use privately money 20
  • 23. Mobile Media Behaviors: Where? Mobile is becoming an important companion, particularly for the in between times. 85% of mobile web users globally use their device while waiting for something, 82% use it while lying in bed and 62% while watching TV. Other usage occasions include while spending time with family (48%), at a social event (45%), commuting (60%) and shopping (43%). Q7: For mobile activities like surfing the web (excludes calls and SMS), do you typically use your mobile when …. ? 85% 82% 62% 60% 48% 45% 43% 30% WAITING FOR LYING IN BED WHILE COMMUTING SPENDING TIME AT SOCIAL SHOPPING IN THE SOMEONE WATCHING TV WITH FAMILY GATHERINGS BATHROOM Sample size: n=12,723 *Note: Data excludes UK & US as options are not asked in these markets 21
  • 24. Mobile Media Behaviors: What? Social Media (20%), Entertainment (19%), and Games (17%) are the top 3 mobile media activities among mobile web users globally. Mobile media activities are only going to continue to grow. The rapid development of social networking sites and the consequent need to be constantly connected are fuelling this mobile growth Marketing Implications On the go and convenience, including the ability to access media anytime and anywhere has made mobile the device of choice for consumers. This represents an opportunity for brands to engage consumers in the mobile space and earn their attention and trust in the path to purchase. Consumers can now respond to a TV ad by conducting product research, comparing prices and reading reviews on mobile without interrupting their viewing experience. Q8: In a typical day, approximately how much time did you spend on your mobile doing the following: 20% 19% 17% 15% 12% 9% 9% Social Media Entertainment Games General Info E-Mail Local Search Shopping & Search N: 7,403 22
  • 25. GROWTH Q9:In the next 12 months, for which two mobile activities would you expect your usage to increase the most? Social Media 39% Search/Download Apps 26% Search for general information 25% Growth in mobile use in the coming year Watching videos / listening to music 23% will be primarily driven by social media, Playing games 21% app downloads, and search activities. Send and receive e-mail 20% Mobile banking and bill payments 19% Shopping 15% Search for local information and deals 12% Sample size: n=12,723 *Note: Data excludes UK & US as options are not asked in these markets 23
  • 26. Comfort Levels are already High with Mobile as an Advertising Platform Q10: Compared to other forms of advertising like TV or online, how comfortable are you with mobile web and mobile app advertisements (not SMS)? More comfortable, I find them to be very useful 29% 59% of mobile users are as Equally comfortable, I'm getting used to seeing them 30% comfortable with mobile advertising as they are with Less comfortable, I find them intrusive 20% TV or online advertising No opinion, I don't think much about ads on my phone 21% N: 14,439 24
  • 27. Across Markets Q10: Compared to other forms of advertising like TV or online, how comfortable are you with mobile web and mobile app advertisements (not SMS)? GLOBAL 59% 20% NIGERIA 83% 4% KENYA 89% 5% SOUTH AFRICA 70% 13% US 65% 16% INDIA 66% 10% SINGAPORE 59% 24% KOREA 62% 19% More/Equally Comfortable UK 52% 26% Less Comfortable AUSTRALIA 54% 22% NEW ZEALAND 52% 21% CHINA 49% 24% FRANCE 34% 39% JAPAN 44% 31% GERMANY 42% 33% Sample size: Global n=14,439; Australia n=997; China n=1,985; France n=615; Germany n=404; India n=1,930; Japan n=1,007; Korea n=1,373; Kenya n=1,013; New Zealand n=756; Nigeria n=1,010; Singapore n=743; South Africa n=666; UK n=942; US n=998 25
  • 28. Mobile Ads Present Enormous Opportunities - 87% of users have noticed mobile ads on their devices - Mobile ads In-apps are the most noticed among mobile users - Other sources where users remember seeing mobile ads: 40% on a search engine, 27% on a retailer website 23% on a video website and 17% others Q11: I have noticed advertising on my mobile device before …. (Select all that apply) 54% 40% 27% 23% In-app ads has high visibility 17% among mobile users globally. In an app On a search On a retailer On a video Others engine website website N=9,441 *Note: Data excludes UK & US as options are not asked in these markets Mobile ads drive action. After seeing mobile ads: - 80% of users downloaded an app - 67% of users visited the website of the advertiser - 52% of users visit the store/retailer/business to get additional information - 46% of users have purchased products via mobile - 45% of users locate an advertiser on map - 37% of users call the advertiser 26
  • 29. Accidental clicks on mobile ads are a rarity - Only 15% of mobile web users frequently click on mobile ads unintentionally. Q12: How often do you unintentionally click on a mobile ad (i.e. ads displayed on mobile phone e.g. banners, rich media ads)? Never 5% Marketing Implications: 10% 18% According to Berg Insights, mobile will Rarely account for 4.4 percent of total global (less than 5% of the time) ad spend across all media as early as ONLY 15% OF 2017 and the global mobile marketing OF MOBILE WEB Occasionally and advertising market will grow from USERS (5-10% of the time) $5 billion in 2011 to $26 billion in FREQUENTLY CLICK ON MOBILE ADS 2017. The majority of the users are Frequently 28% UNINTENTIONALLY comfortable with mobile advertising (10-25% of the time) and this is only bound to increase as 39% advertisers create more engaging Very frequently experiences through rich media and (over 25% of the time) as publishers optimize their sites for mobile. N=9,127 *Note: Data excludes UK & US as options are not asked in these markets 27
  • 30. Across Markets Q12: How often do you unintentionally click on a mobile ad (i.e. ads displayed on mobile phone e.g. banners, rich media ads)? GLOBAL 5% 10% AUSTRALIA 7% 16% NIGERIA 11% 11% NEW ZEALAND 7% 15% GERMANY 5% 11% FRANCE 7% 9% SOUTH AFRICA 3% 11% It is fairly unlikely to click SINGAPORE 5% 9% on mobile ads by mistake across markets CHINA 2% 9% KENYA 3% 7% JAPAN 4% 6% KOREA 3% 6% INDIA 1% 6% Very frequently (over 25% of the time) Frequently (10-25% of the time) Sample size: Global n=9,127; Australia n=716; China n=1,494; France n=397; Germany n=208; India n=1,480; Japan n=545; Korea n=908; Kenya n=914; New Zealand n=609; Nigeria n=734; Singapore n=580; South Africa n=541 *Note: Data excludes UK & US as options are not asked in these markets 28
  • 31. Q13: Which two forms of media most impact your purchasing decisions? 00 10 20 30 40 50 Radio 10% TV 48% Magazines or 31% Online/ 43% Bill-Board 11% Newspapers Laptop In store advertisements 18% Mobile 40% N=9,880 *Note: Data excludes UK & US as options are not asked in these markets Mobile ads are on par with TV and online in terms of impact on purchase decisions globally 29
  • 32. Mobile Ads Throughout the Purchase Process - Mobile devices have become an indispensable shopping tool and are used across channels and throughout the research and decision-making process - Mobile advertising is also proving to be effective across purchase funnel: 75% of respondents claim they have been introduced to something new via their device, 67% feel that it has provided them with better options and 46% said they had made purchases using their mobile device. Q14: Has mobile advertising ever. Marketing Implications The rapid adoption of smartphones and Awareness 75% Introduced you to something new. mobile Internet is clearly making mobile an end-to-end transactional Beyond creating Favorable opinion 67% Provided you with better options. brand awareness, mobile ads are now creating Helped you find something nearby. a unique medium of location based, social Consideration 69% / 55% Caused you to reconsider a product. communication to help influence and drive Shopping 45% Influenced your in-store purchase. the purchase process. The role of mobile advertising will continue to expand with 46% Sale Influenced you to buy via your mobile. technological advances as advertisers focus on reaching consumers with targeted and personalized information depending on user context. N=12,723 *Note: Data excludes UK & US as options are not asked in these markets 30
  • 33.
  • 34. M-commerce - Mobile advertising drives mobile purchases - 66% have conducted transactions via mobile - Commerce behavior is extending past digital goods and now includes physical goods, financial transactions, travel and entertainment purchases Q15: Which, if any, of the following goods have you ever purchased via your mobile? (Select all that apply) 66% have spent money on an activity via mobile. Commerce behavior is extending past digital goods, and now includes financial and physical goods. Digital goods (e.g. apps, games, e-books, music, videos, ringtones) 44% Physical goods (e.g. electronics, clothes) 26% Financial (e.g. bill payments, peer-to-peer payments) 25% Entertainment (e.g. movie tickets) 22% Travel (e.g. train tickets) 15% N=12,723 *Note: Data excludes UK & US as options are not asked in these markets 32
  • 35. GROWTH 80% of consumers plan to conduct mobile commerce in the next 12 months, a 14% increase from where we are today. N=12,723 *Note: Data excludes UK & US as options are not asked in these markets Marketing Implications Retailers can incorporate mobile by offering special discounts, mobile coupons and mobile shopping options with targeted advertising. Consumers searching for convenient options are looking at smartphones to browse digital storefronts, research products, look for deals and make purchases while on the move.
  • 36. Across Markets Q16: Have you ever purchased via your mobile? GLOBAL 66% 14% KENYA 78% 14% KOREA 72% 12% NEW ZEALAND 70% 12% AUSTRALIA 70% 9% 2 out of 3 mobile NIGERIA 70% 19% users have spent via JAPAN 67% 7% their mobile phones SOUTH AFRICA 66% 18% CHINA 64% 17% SINGAPORE 62% 15% INDIA 61% 18% FRANCE 57% 11% GERMANY 50% 8% Ever spent via Mobile Would ever spent via Mobile Sample size: Global 12,723; Australia n=1,008; China n=2,001; France n=626; Germany n=411; India n=2,004; Japan n=1,010; Korea n=1,381; Kenya n=1,027; New Zealand n=763; Nigeria n=1,053; Singapore n=757; South Africa n=682 34
  • 37. Conclusion In an increasingly mobile world, digital and multi device behavior is now mainstream with a full breadth of options open to marketers. Mobile devices are always on and highly personal with access to services and content anywhere and at any time, transforming the way consumers interact with brands.  This has created a situation where the expectations of personalized information are high. Mobile now represents a healthy share of overall media consumption and marketers need to look at how to define success in marketing and tailor their messages to each of the many devices now available. Marketers should evaluate mobile behavior patterns to create campaigns that will connect with consumers.  Mobile continues to be a key and growing strategy for many companies as browsing, shopping and networking are all literally shifting to mobile. The growing percentage of Internet traffic from connected mobile devices demonstrates the importance of this channel. 35
  • 38. Next Steps for Marketers Define Objectives – Clearly define your approach across all the channels and how mobile fits into this strategy Research and Analyze - It is important for marketers and advertisers to collect the right data, find those using services such as mobile shopping and mobile payments, and understand how they want to be communicated with Integrate and innovate – Add mobile to an integrated campaign comprising existing offline and online channels and deliver consistent messaging. Create interactive and innovative campaigns on mobile to connect in places and times other channels don’t serve to attract consumers Get the basics right, but don’t stop there: While optimizing websites and E-mails for mobile is important, mobile marketing can go so much further. Make the most of the real opportunity that mobile presents – to reach consum- ers on the go, when they are at specific locations, with appropriate messages and interactive content that engages them in new and exciting ways Tap social via mobile: Marketers can enable mobile users to easily and quickly enter a company’s social media sphere.  Mobile apps and icon-embedded marketing content are perfect gateways for mobile users to follow or like a company, or to post reviews.  Give users a fun reason to do so, or reward them when they do to increase engagement M-Commerce: Make it easy for consumers to make purchases on a mobile device by streamlining the check-out process and reducing the number of clicks to purchase 36
  • 39. References 1. Mobile’s Potential Lies Beyond an Extension of the Desktop (A Forrester Consulting Thought Leadership Paper Commissioned By Velti), November 2012 2. Unlocking the Power of Mobile, Initiative 3. The State of the Global Mobile Consumer: Connectivity is Core, Deloitte, 2012 4. Riding the Mobile Innovation Wave in Emerging Markets, Accenture, 2010 5. Mobile Web Watch 2012, Accenture 6. Drive Higher Brand Engagement On Mobile Devices, Forrester, 2011 7. The Connected Consumer, the e-tailing group, 2011 8. The Rise of Mobile Marketing New Opportunities for Consumer Companies and Mobile Operators, Booz & Company Additional Resources This whitepaper represents a fraction of the valuable findings in the Global Mobile Media Consumption Study conducted by InMobi, Decision Fuel, and On Device Research. If you would like to see more detailed presentations, you can download the latest InMobi Global Mobile Media Consumption Presentations for free here: www.inmobi.com/insights 37
  • 40. InMobi is an innovative mobile technology company that enables the world’s leading brands, developers, and publishers to engage global consumers. InMobi builds mobile-first technology platforms that leverage advances in big-data, user behavior, and cloud-based architectures to simplify advertising. Agencies and advertisers leverage InMobi platforms to create HTML5 rich media ads and engage 578M consumers across 165 countries. Developers and premium publishers use InMobi platforms to acquire and monetize their mobile apps and their mobile websites across the globe. With offices in multiple continents, InMobi provides global reach with local service and support across the globe. InMobi is venture-backed by investors including: SoftBank, Kleiner Perkins Caufield & Byers and Sherpalo Ventures. To learn more, please visit www.inmobi.com, follow us on Twitter @InMobi, or discover the latest mobile insights at www.inmobi.com/insights/. 38
  • 41. Research Partners At Decision Fuel, we take a fresh approach to consumer insights. We help our clients reach informed TM decisions through quality research that's simple to use, lightning-fast and surprisingly cost-effective. We use a custom-built technology platform to design and deliver short, tailored consumer surveys over mobile devices. Research can be set up in minutes, deployed instantly and tracked in real time. Full analytics and insight are delivered with unprecedented speed and clarity. Decision Fuel combines all the features research buyers need and strips away anything that gets in the way of better, faster, more informed decisions. We can help your company unlock consumer thinking in the world's most challenging, dynamic and high-growth markets. Specialties Consumer insights, Mobile technology. On Device Research uses the mobile internet to gain access to consumer opinions any time or location. Mobile research brings fresh, instant responses that accurately capture consumer’s feelings, thoughts and opinions, in a quick and cost effective way. Through our proprietary technology and skill at creating mobile surveys On Device Research transcend geographical barriers, delivering meaningful, targeted data from profiled global respondents. Our technology allows clients to commission projects they've never been able to do before, especially in emerging markets. So far On Device Research has delivered 1 million surveys across 50 countries. Specialties Mobile Research, Mobile Internet, Emerging Markets Research, Mobile Surveys, Market Research, In the Moment Research, Understanding Mobile Consumers, Advertising effectiveness. 39
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  • 43. SIMPLIFYING MOBILE www.inmobi.com