ways to apologize and give explanations

1. BY: MÓNICA
OJO

2. WHAT IS AN APOLOGY?
 SHOWS YOU FEEL REMORSE OVER YOUR ACTIONS. IT MEANS THAT YOU FEEL
BAD BECAUSE OF YOUR ACTIONS. AND
 ACKNOWLEDGES THE HURT THAT YOUR ACTIONS CAUSED TO SOMEONE ELSE.
IT MEANS THAT YOU RECOGNIZE YOUR ACTION WAS WRONG.

3. WHY DO WE NEED TO APOLOGIZE?
WHEN YOU'VE MADE A MISTAKE OR HURT ANOTHER PERSON, THERE ARE MANY
GOOD REASONS TO APOLOGIZE. BY APOLOGIZING, YOU ARE ABLE TO:
ACKNOWLEDGE THAT YOU WERE WRONG
DISCUSS WHAT IS ALLOWED AND NOT ALLOWED IN YOUR RELATIONSHIP
EXPRESS YOUR REGRET AND REMORSE
LEARN FROM YOUR MISTAKES AND FIND NEW WAYS OF DEALING WITH
DIFFICULT SITUATIONS
OPEN UP A LINE OF COMMUNICATION WITH THE OTHER PERSON

4. HOW TO DO IT
• ACKNOWLEDGE THE OFFENSE: acknowledging the offense is an essential
element of a good apology, but many apologies don’t do this adequately.
apologies are most likely to be well-received if you show that you recognize
who was responsible, who was harmed, and the nature of the offense.
• PROVIDE AN EXPLANATION: In some cases, it’s helpful to explain an offense,
especially to convey that it was not intentional and that it will not happen again.
But explanations that sound like excuses or blame the victim.

5. HOW TO DO IT
• EXPRESS REMORSE: when you hurt someone, it’s natural to feel shame,
humiliation, or remorse. expressing these feelings communicates that you
recognize and regret the suffering you caused.
• MAKE AMENDS: A good apology should include efforts to repair the damage
done. Reparation for tangible offenses such as loss of property might involve
compensation or replacement, whereas reparation for less tangible offenses
such as a violation of trust might involve taking steps to improve your behavior,
such as attending marriage counseling.

6. WAYS TO APOLOGIZE
• I AM SORRY: I'M SORRY IS ONE OF THE EASIEST AND COMMON APOLOGIES. I'M
SORRY IS SHORT AND YOU CAN USE IT IN MANY DIFFERENT SITUATIONS.
• SORRY ABOUT THAT: WE USE SORRY ABOUT THAT FOR A SPECIFIC MISTAKE. FOR
EXAMPLE, IF I STEP ON MY FRIENDS FOOT, "AH, SORRY ABOUT THAT”.
• I'M SORRY TO HEAR: I'M SORRY TO HEAR IS IMPORTANT IN THIS SENTENCE, TO
HEAR. BECAUSE, IN THIS EXPRESSION, YOU DID NOT MAKE A MISTAKE. THERE'S NO
PROBLEM THERE, BUT YOU HEARD BAD NEWS FROM SOMEONE.
• I APOLOGIZE: I APOLOGIZE AND I'M SORRY ARE VERY SIMILAR, BUT I APOLOGIZE
SOUNDS MORE FORMAL THAN I'M SORRY. I APOLOGIZE IS GOOD AT WORK OR AT A
FORMAL SITUATION OR IF YOU NEED TO TALK TO CUSTOMERS.

7. WAYS TO APOLOGIZE
• I'M TERRIBLY SORRY ABOUT: YOU HEAR TERRIBLY IN THIS SENTENCE, I'M
TERRIBLY SORRY. SO, TERRIBLY IS LIKE VERY LIKE I'M VERY SORRY ABOUT THAT.
BUT, TERRIBLY SORRY SOUNDS MORE FORMAL.
• MY CONDOLENCES: WE USE MY CONDOLENCES USUALLY WHEN SOMEONE; A
FAMILY MEMBER, FRIEND OR MAYBE CLOSE CO-WORKER HAS DIED, SOMEONE
HAS PASSED AWAY.
• APOLOGIES: WE USE THE PLURAL FORM, APOLOGIES, HERE SO MEANING MY
APOLOGIES OR IN OTHER WORDS MY SORRY FEELINGS. THEREFORE, APOLOGIES
IS A VERY SHORT, VERY QUICK WAY TO SAY I AM SORRY FOR SOMETHING. YOU
CAN USE THIS IN EMAILS.