Water is essential for humans, animals and plants. It is used for drinking, cooking, bathing and washing. Water also plays an important role in industries. Hardness in water is caused by dissolved salts of calcium, magnesium and other metals. This prevents soap from lathering easily. Hardness can be classified as temporary, caused by bicarbonates, or permanent, caused by chlorides and sulfates. The EDTA method is commonly used to determine water hardness by forming complexes with calcium and magnesium ions. Scale and sludge formation in boilers occurs when salt concentrations exceed solubility limits during steam production, potentially weakening boiler walls.