The document discusses water treatment and its importance. It provides information on water sources and common impurities. Standards for drinking water quality according to BIS and WHO are listed. Hardness of water is defined as the characteristic that prevents soap lathering. Types of hardness including temporary and permanent hardness are described. Methods for determining water hardness, including the complexometric titration method using EDTA, are outlined. Issues caused by hard water in industries and households are summarized. Boiler troubles from hard water like scaling, corrosion and foaming are explained along with their causes and prevention methods.