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Managing b2b buyer centric global campaigns
The webinar discusses managing integrated customer-centric global campaigns. It outlines a 7 step plan for defining such campaigns, including defining objectives and budget, selecting target audiences through buyer personas and segmentation, coordinating content and action plans, enabling stakeholders, executing the campaign, and evaluating results. Key takeaways are to consider the full customer journey, build a strong foundation, enable internal teams, and test and optimize the campaign. The presenter provides examples and takes questions.
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Managing b2b buyer centric global campaigns
- 1. spotONfriday webinar: Managing IntegratedCustomer-Centric Global Campaigns Presenter: Shelby Torrence Director, campaign management services @globalmktgpro shelby@spotonvision.com
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- 3. โข Defining integratedcustomer-centric global campaigns โข 7 step plan โข Example โข Take-aways & key learnings โข Q&A Todayโs webinar:
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- 10. STEP 1: DEFINECAMPAIGN SCOPE โข Set objectives. Be specific โข Create the budget overview โข Get buy-in from stakeholders โข Identify required resources
- 11. STEP 2: SELECT TARGETAUDIENCE
- 12. โข Define targetaudience based on the customer pain โข Buyer Personas โข Segmentation โข Review digital profiles โข Quantify reach STEP 2: SELECT TARGET AUDIENCE
- 13. STEP 3 +4: CONTENT COORDINATION & ACTION PLAN
- 14. STEP 3 +4: CONTENT COORDINATION & ACTION PLAN Content Coordination: โข Key content โข Whitepapers, Powerpoint, eBooks, calculators, assessments โข Translating/localizing content โข Donโt miss the details Action Plan Defines โข Touch points โข Promotional channels โข Execution timing โข KPIโs & tools for measuring โข Sales follow-up plan
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- 16. STEP 5: ENABLEMENT โขCritical part of ensuring success โข Like any relevant content, the message needs to be targeted โข Be open to input. Be willing to test. But donโt get side-tracked โข Set expectations. Create excitement
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- 18. STEP 6: CAMPAIGNEXECUTION โข Measurement tools โข Pilot โข Global vs. Regional โข Inbound Channels first
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- 20. Key Takeaways 1. Lookat the full journey, not just 1 or 2 stages 2. Build a strong foundation 3. Enable the Field 4. Test, Pilot, Optimize INTEGRATED CUSTOMER-CENTRIC GLOBAL CAMPAIGNS
- 21. EXAMPLES โข Competitive campaigns โขCustomer pain points โข Events
- 22. Q&A @spotONvision @globalmktgpro Presenter: Shelby Torrence Director, campaignmanagement services @globalmktgpro shelby@spotonvision.com
- 23. Want to knowmore? Or need help with the setup and execution of global campaigns? www.spotonvision.com @spotONvision @b2bmktforum @charlesvdwal @globalmktgpro LinkedIn groups: B2B Marketing Forum, en Passion for B2B Marketing http://www.youtube.com/user/spotONvision
Editor's Notes
- #2ย Polling question โ What kind of campaigns do you typically run? Global EMEA-wide Western Europe Benelux Other
- #5ย Itโs a lot to say Integrated global campaigns is not so hard to understand What is a customer-centric campaign? How is it different from other campaigns?
- #6ย If you know spotONvision, this is not new to you This is how weโve illustrated the buyerโs journey Itโs been very helpful. Itโs helped us/our clients create engaging content Itโs helped us understand the needs and requirements of our buyers โ their buying process The challenge is that from a campaign perspective this is not the full story.
- #7ย This is how we illustrate campaign management โ from beginning to end. Now as marketers weโve tended to look at this in stages. We tend to think of campaigns as either lead gen or upsell-cross-sell. But the customer experience is not divided that we. Itโs continuous. Sometimes customers start and stop along the way. Itโs definitely not an easy or quick journey. Customer-centric doesnโt just mean campaigns for your existing customer base. The complete customer journey โ from unknown suspect to loyal advocate. So I hope that make sense. And hopefully the meaning will become even clearer as we go through this presentation. Before continuing, letโs get some feedback from all of you. We have a polling question.
- #8ย These are our building blocks Iโm not going to talk about these here But think of it as a recipe and this is our list of ingredients
- #9ย Weโre going to take the ingredients and go through a 7 Step plan for managing integrated customer-centric global campaigns
- #10ย I like to breakdown target goals by region. Itโs a way of keeping myself honest and making sure itโs really a global campaign. Be selective with your stakeholders Management, budget approval Key insights Champions โ positive attitude excited Resources External advocates โ customers, partners SMEs Asset development โ content, event organization, PR, Social,
- #11ย Be selective with your stakeholders
- #12ย If you have your buyer persona ready to go, this step is a lot easier. Without the buyer persona, itโs much more challenging But if you have existing customers you can analyse their profiles and speak with them in order to understand your audience better. Understand the information needs, preferred channels, preferred content formats, and language Be sure to create segments. The audience is not homogenous. Better chance of success with diversity.
- #13ย So weโve said that a customer-centric campaign should address a customer pain point. Now we need to understand who within your target audience is feeling the pain the most? If you have your buyer persona ready to go, this step is a lot easier. Without the buyer persona, itโs much more challenging but if you have existing customers who are With customer campaigns, this should be easier because you should be able to talk with your customers directly and get their input. Segments may differ. The audience is not homogenous. Better chance of success with diversity. Understand the information needs, preferred channels, preferred content formats, and language
- #14ย Youโve got your budget, youโve got your objectives, and youโve defined your target audience. Now it gets a little complicated because the next 2 steps really need to be done in parallel. You need to make sure you have the right content and chances are you will need to develop some content, which takes time so you need to do it early in the process But to develop the right content you need your action plan. Thatโs why these steps intertwine. Youโre Action Plan is where you define touch points, promotional channels, timing, the KPIs based on the objectives you set in the scope, the tools youโll use to measure the campaigns and very importantly the Sales follow-up plan. Thatโs a key component that is sometimes forgotten. Youโre Action Plan should be written down. It shouldnโt just be in your head. I always share it with my stakeholders and get their input. When youโre developing your Content and your Action Plan for global campaigns, the issue of translation and localization needs to be comprehensively addressed. And not just for your campaign assets like whitepapers. Donโt forget the little things โ like Titles, Email subject lines, Images, Symbols like using $ vs. Yen, etc. When these elements are not planned, our execution is weaker.
- #15ย So youโve tackled what I consider is the most complicated part of the campaign, next is the most challenging part.
- #16ย Polling question โ How supportive/involved is your sales team? Enablement can be tricky, especially for global campaigns. But in B2B itโs really impossible to be successful without support from Sales. Good campaigns can easily be derailed with-out proper filed roll-out Use your champions here! Approach enablement like you approach the campaign โ create the right message and the right tools for each segment Be flexible โ be willing to test ideas. But donโt get side-tracked
- #18ย So now youโre ready to execute. Because you laid out your Action Plan and received feedback Execution should be a breeze. Okay, not a breeze, but youโre prepared for the challenges that will come your way. And there will be challenges. Itโs never going to go as smoothly as youโd like. There will always be some unexpected issues. I recommend piloting. Try testing in 2-3 countries or regions or within a specific segment. I always start with Inbound channels first. Itโs easier to quickly evaluate and make changes on Inbound channels Make sure that in the excite to launch, that important details are not missed. Make sure that you take care of details like launching in correct time zones matter,
- #20ย Step 7 but it starts during Step 6 while executing Expect to tweak and optimize. Plan on periodic analysis โ I would aim for bi-weekly, but sometimes when a campaign first launches, I look at it weekly. Talk to Sales; get feedback; share it globally โ Sales team tend to work regionally Measure through to revenue based on buying cycle Debrief so you can duplicate success and really understand where improvements are needed
- #23ย Examples