Voxter - Building Value with Kazoo - KazooCon 2015
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The presenters introduced themselves as employees of Voxter, a 10 person company that has been a Kazoo user and contributor for 4 years. They operate Kazoo globally to provide VoIP services. They discussed contributions they have made and plan to make to Kazoo Core, including improvements to conferencing, call flows, and new WhApps for queue reporting and AMI emulation. They demonstrated some of these contributions, such as custom call flow variables and the Elasticsearch CDR module. Finally, they announced upcoming open source releases of the QUiLT and AMImulator WhApps.
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Voxter - Building Value with Kazoo - KazooCon 2015
- 1. PRESENTED BY: BUILDING VALUE WITH KAZOO DAYTON TURNER DANIEL FINKE LUCAS BUSSEY -VOXTER
- 3. @kazoocon Who are we? • 10 years in VoIP, small 10 person team. • Previously an all-asterisk shop • Kazoo user, contributor for ~4 years (since v1.5!) • Operate as an ITSP Platform globally: Vancouver, San Jose, Los Angeles, Toronto, Montreal, London (UK), Dominica, expanding soon to Australia, Shanghai, Amsterdam. • Multi-zone, multi-cluster environment
- 4. @kazoocon What do we do with Kazoo? • Feature enhancements • Bugfixes • Custom Whapps / Integrations • iOS/Android Application (Voxter Mobile) integrated with Kazoo • Network Deployments • Operations tools (Graphing, Monitoring, Logging, etc) • Run our own customers on top of Kazoo
- 5. @kazoocon Let’s talk about contributions! In Progress / Completed
- 6. @kazoocon Code Contributions: Kazoo Core ACDc • Queue Position Announcements • When callers enter the queue, they will hear “You are currently in position 3 in queue, and your average estimated wait time is 5 minutes” • Various BugFixes/Enhancements within ACDc Conferences • Crossbar Modifications to facilitate participant mute/kick/details via CrossBar API • Audible Participant Count • “There are 3 other people in this conference” • Bugfix for Participant Name Announcements on Join Various other bug fixes (e.g. Voicemail Transcription via iSpeech works again!), Outbound flags in Trunkstore..
- 7. @kazoocon Code Contributions: Kazoo Core CallFlow Module: Custom Key/Value Store • Allows you to set arbitrary values that persist through a call, for later retrieval (e.g. Dynamic Callflows, Pivots, etc) • Can be used within the GUI Call Flow editor, or via Pivot • Very helpful for “Session data” (e.g. account number, account rep, Internal ID Info, etc) Dynamic Callflows • Ability to have call flow objects point to dynamic destinations, based on per- call callflow variables, instead of just static assignments • (e.g. Normally, a “user” callflow object would point to an individual, “John Smith” (actually, his internal user id). Now, the user callflow object can look for “dial_user” variable (channel variable), with a static fallback and “dial_user” is pre-set via Custom Key/Value Store module (or even via Pivot!)
- 15. @kazoocon Code Contributions: Coming Soon ACDc • Breakout IVRs • Every <x> minutes, an option to sub out to a callflow for things like Hold Music selection • Have also added native support for Callbacks • E.g. Keep your position in queue and the system will call you when an agent is available Community Scripts • Bulk “Extension” Creation via CSV (including support for FreePBX/Elastix formatted exports) • CLI Tool for bulk document modifications (Supports Users, Devices, Accounts) • Allows you to change things like codecs, allowed applications, disable call forwarding for every device, etc • Realtime CDR stream into Elasticsearch
- 16. @kazoocon A special KazooCon Surprise…. New WhApps To be released soon!
- 17. @kazoocon New WhApps: Open Source Release Soon! QUiLT • Listens to ACDc events and spits them out in Asterisk “queue_log” format • Allows 3rd party Asterisk-focused queue reporting tools (e.g. Asternic Call Center Stats, etc) to work natively with Kazoo!
- 18. @kazoocon New WhApps: Open Source Release Soon! QUiLT • Listens to ACDc events and spits them out in Asterisk “queue_log” format • Allows 3rd party Asterisk-focused queue reporting tools (e.g. Asternic Call Center Stats, etc) to work natively with Kazoo! AMImulator • A fork of “blackhole” • Emulates the Asterisk AMI Event Socket • Facilitates connecting tools written only for asterisk to Kazoo • E.g. FOP, iSymphony, Salesforce Connectors, etc
- 19. @kazoocon New WhApps: Open Source Release Soon! QUiLT • Listens to ACDc events and spits them out in Asterisk “queue_log” format • Allows 3rd party Asterisk-focused queue reporting tools (e.g. Asternic Call Center Stats, etc) to work natively with Kazoo! AMImulator • A fork of “blackhole” • Emulates the Asterisk AMI Event Socket • Facilitates connecting tools written only for asterisk to Kazoo • E.g. FOP, iSymphony, Salesforce Connectors, etc Wanna see??