Customer experience is vital for company success, as it helps improve products and services. Traditional feedback methods yield low response rates, but collecting feedback in real-time via mobile can significantly enhance engagement. Incentives can increase the response rate by 10-20 times, leading to better customer insights and loyalty.

1. Measure customer experience

2. Customer experience is an increasingly important
component of success for any company. Understanding
what customers think allows businesses to improve their
product and service.

3. Only a very small percentage (often 1 or 2%) of
people give feedback because it takes too
much time and it’s not a rewarding experience.

4. gathers customer feedback at the
point of experience, in real time in an easy, simple and
rewarding way through the customer’s mobile phone.

6. Collect customer feedback
through customised questions
Collect personal information such as:
Age Gender
Email Facebook

7. Incentivise customers
Incentive increases
response rate 10-20 times

8. Understand customers better

9. Better customer knowledge
Better customer experience
Improved customer retention
Lower customer acquisition cost

10. sales@vouback.com
uk +44 7927 189341
rus +7 921 919 15 73