VoIP (Voice over Internet Protocol) enables voice communication over the internet through various configurations, including PC-to-PC, PC-to-Phone, and Phone-to-Phone setups. Its features include a business phone system with caller management, voicemail, and CRM integration, while benefits encompass simplicity, affordability, and enhanced call management. However, challenges include bandwidth constraints, quality of service issues, and regulatory concerns.

1. VoIP (VOICE OVER
INTERNET PROTOCOL)
www.fonebell.in

2. VoIP (VOICE OVER
INTERNET PROTOCOL)
TELEPHONY SERVICE
In a nutshell – “Voice communication over the Internet”
www.fonebell.in

3. VoIP: How it Works
Voice is first converted to a digital data stream and encapsulated into
network packets.
It can be of three types:
PC to PC
Connected via IP network
Components required:
 Need a PC with sound card
 IP Telephony software, Internet Phone
 Video display optional
www.fonebell.in

4. PC to Phone
Connected via a Gateway
Components required:
Need a gateway that connects IP network to phone network (Router to PBX)
www.fonebell.in

5. Phone to Phone
Components required:
 Need a gateway that connects IP network to phone network
(Router to PBX)
 Components required:
 Need more gateways that connect IP network to phone
networks.
 The IP network could be dedicated intra-net or the Internet.
 The phone networks could be intra-company PBXs or the
carrier switches.
www.fonebell.in

6. VoIP: Features
 Business Phone System Basic (IVR, Key press codes,
Auto-Answer, Voice Prompts, music on hold.)
 Inbound Recording
 Scheduler
 Powerful Reporting
 Call Parking
 Custom Caller ID’s
 Voicemail to Email
 Intercom
 Web Based Control Panel
 Blacklist Whitelist Caller
www.fonebell.in

7. VoIP: More Features
 Skills-Based Routing
 Ring-All (Blast Group)
 ACD (Automatic Call Distribution)
 Queue Management
 CRM Integration
 Voicemail Transcription
 HD Video Collaboration with Screen Sharing
 Web Browser Click to Dian Plugin
 Audio Conferencing
 On-Demand Recording (For Outbound + Inbound both)
www.fonebell.in

8. VoIP: What it Can Do
 Welcome inbound calls with a customized greeting.
 Engage callers in a sales or support discussions.
 Generate leads, customer-service requests and complaint tickets.
 Initiate outbound calls directly from your CRM.
 Send transactional or promotional SMS from your CRM.
 Creates a call record with details on persons involved and link to the
entire conversation recording in your CRM.
 SMS (Text Messages) that you have received from your customers
can be synched with your CRM.
 And more.
www.fonebell.in

9. VoIP: Business Value
Prepositions (Benefits)
 Simplicity (Plug-n-play phone)
 Affordability (No cabling, no upfront cost)
 Higher availability (No cable drops)
 More capabilities
 Better call management
www.fonebell.in

10. VoIP: Challenges
 Constraint Internet bandwidth
 Poor Quality of Service (QoS)
 NAT and firewall traversal
 Identity and trust concerns
 Spam over Internet telephony
 Regulatory forbearance
www.fonebell.in

11. www.fonebell.in