This document summarizes a webinar by Keith Ferrazzi on how virtual teams can outperform traditional teams. Ferrazzi discusses how to minimize virtual distance, build trust in a virtual environment, and enable collaboration between dispersed team members. He provides best practices for avoiding miscommunications, managing conflicts, and evaluating remote employees. Ferrazzi argues that virtual meetings and off-sites can be effective if properly run, and that technology will transform the future virtual workplace.
The Do's and Dont's of Social Media for Associations - Holland Association Sy...Gerrit Heijkoop
Contact us via http://How-Can-I-Be-Social.com or @GHeijkoop
Holland Association Symposium Lecture 3:
The do's & don'ts of Social Media: Stop wasting time and start making your delegates happy online!
Speaker: Gerrit Heijkoop, Executive Partner & Strategy Advisor How Can I Be Social (HCIBS)
Location: Colorado Room, Maastricht Convention Centre MECC, Maastricht, Netherlands
Date: 29 Nov 2013, 10:45 - 11:45
Description:
Stop using Social media to talk about how good your conference is. Start using it to improve its quality. Program, registration, information sharing, networking; Social Media can support all these processes. This will result in a better experience for your delegates. And that's what they will be sharing!
Article related to session in EIBTM Daily:
Build your community online, but make sure it has a purpose first
If you are an association (and even somehow if you are a corporate), you manage a community. How to build and grow this community? Social networks and online solutions are an obvious candidate… but you probably are a bit lost about how to use them exactly. Lucky day for you: Gerrit Heijkoop from How Can I Be Social (HCIBS) has the answer (hint: it has to start way before considering a social network!).
Community building - this sounds like the key issue for associations, and social network look like an obvious element of that. Do associations really start to understand their importance?
I see a lot of associations struggling with the subject. All too often the subject is approached from a technology perspective: should we be on Facebook or LinkedIn? Should we invest in a bespoke online environment? Yet if associations stay close to their purpose, close to the core reason why their members want to unite, the solutions become rather simple. Communication through online networks is merely a means to an end, not a goal in itself.
Connecting members with content, with other members and with other stakeholders seems to be one of the core purposes of an association. Online social networks are a cheap and fast way to facilitate (parts of) this. Unfortunately I am not aware of a lot of associations that embrace them in this way. Instead, most efforts I see by associations are aimed at general PR, membership growth and event marketing.
Social networks have spontaneously generated groups of people who share contacts, advice, experience… don’t they become a competitor of associations?
Yes, very much! They are definitely a low-cost competitive alternative to associations who merely focus on 'networking'. In fact, I don’t see why anyone would pay a membership fee to be able to network with peers. In that case the association is simply not providing enough added value. Associations should have alternative purposes, such as education, research, political lobby, combined buying power, licensing or quality control.
Read the full article in the EIBTM Daily or on the HCIBS Blog
Businesses must engage their employees and their customers to build loyalty, deepen relationships and gain access to insights that inspire future actions and drive profits, but how? How do you rise above the noise to deliver a compelling and differentiated customer experience that will help you not only survive, but thrive. This is not just about building great products or providing great customer support, but how to transform your business to earn the trust needed to fully serve your market - internally and externally
Though the tools of modern technology make communicating with your virtual team and customer possible, to successfully manage your project will require you to adapt and rethink previously learned communication, leadership, and customer service techniques as well as employ new techniques designed specifically for working virtually.
The Do's and Dont's of Social Media for Associations - Holland Association Sy...Gerrit Heijkoop
Contact us via http://How-Can-I-Be-Social.com or @GHeijkoop
Holland Association Symposium Lecture 3:
The do's & don'ts of Social Media: Stop wasting time and start making your delegates happy online!
Speaker: Gerrit Heijkoop, Executive Partner & Strategy Advisor How Can I Be Social (HCIBS)
Location: Colorado Room, Maastricht Convention Centre MECC, Maastricht, Netherlands
Date: 29 Nov 2013, 10:45 - 11:45
Description:
Stop using Social media to talk about how good your conference is. Start using it to improve its quality. Program, registration, information sharing, networking; Social Media can support all these processes. This will result in a better experience for your delegates. And that's what they will be sharing!
Article related to session in EIBTM Daily:
Build your community online, but make sure it has a purpose first
If you are an association (and even somehow if you are a corporate), you manage a community. How to build and grow this community? Social networks and online solutions are an obvious candidate… but you probably are a bit lost about how to use them exactly. Lucky day for you: Gerrit Heijkoop from How Can I Be Social (HCIBS) has the answer (hint: it has to start way before considering a social network!).
Community building - this sounds like the key issue for associations, and social network look like an obvious element of that. Do associations really start to understand their importance?
I see a lot of associations struggling with the subject. All too often the subject is approached from a technology perspective: should we be on Facebook or LinkedIn? Should we invest in a bespoke online environment? Yet if associations stay close to their purpose, close to the core reason why their members want to unite, the solutions become rather simple. Communication through online networks is merely a means to an end, not a goal in itself.
Connecting members with content, with other members and with other stakeholders seems to be one of the core purposes of an association. Online social networks are a cheap and fast way to facilitate (parts of) this. Unfortunately I am not aware of a lot of associations that embrace them in this way. Instead, most efforts I see by associations are aimed at general PR, membership growth and event marketing.
Social networks have spontaneously generated groups of people who share contacts, advice, experience… don’t they become a competitor of associations?
Yes, very much! They are definitely a low-cost competitive alternative to associations who merely focus on 'networking'. In fact, I don’t see why anyone would pay a membership fee to be able to network with peers. In that case the association is simply not providing enough added value. Associations should have alternative purposes, such as education, research, political lobby, combined buying power, licensing or quality control.
Read the full article in the EIBTM Daily or on the HCIBS Blog
Businesses must engage their employees and their customers to build loyalty, deepen relationships and gain access to insights that inspire future actions and drive profits, but how? How do you rise above the noise to deliver a compelling and differentiated customer experience that will help you not only survive, but thrive. This is not just about building great products or providing great customer support, but how to transform your business to earn the trust needed to fully serve your market - internally and externally
Though the tools of modern technology make communicating with your virtual team and customer possible, to successfully manage your project will require you to adapt and rethink previously learned communication, leadership, and customer service techniques as well as employ new techniques designed specifically for working virtually.
The 5 human factors of enterprise collaborationShawn Beeson
There are several important points to consider when designing and implementing effective collaboration strategies. In this session, we will cover the value of Enterprise Social in creating a highly efficient, collaborative environment that will drive adoption and sustainability for your organization. Join Shawn Beeson, Solutions Engineer of NewsGator, as he discusses how to minimize the barriers to entry for your users, and provides insight into techniques and tools to enable your users to collaborate and become more productive in a more natural and human-centric way. -
Community Building: Driving More Diversity & Inclusion in TechDr. Melissa Sassi
Diversity & inclusion drives better performance, products, and insights when teams are reflective of their audience(s). What are the six steps I used to drive greater diversity and inclusion in the programs I run at IBM? Check out this presentation for pointed examples and ideas to move you from zero to hero.
This is a custom presentation that I gave for the Organizational Development Group of WNY. A Social Media Business Primer. Most folks were relatively new to the space and we started from scratch.
Xeesm 2020 - The fast track to social businessXeeMe
20 Social Minutes a day!
Time you spend directly with your customers, partner and your market.
Focus on relevant people
Visit 20 clients in 20 minutes every day
Know what is on top of their mind
Become one of their trusted connections
Know when the time is right to sell
http://xeesm.com
CRAFITTI INNOVATION TIPS are our (http://www.crafitti.com) learning from multiple "innovation adventures" in applying structured and natural ways of solving problems. We don’t PREACH innovation - we actually do it with all the minds working with us. With a key motto of empowering ideas together, these INNOTIPS may look strange from specific viewpoints - but believe us - each InnoTIP has germinated in our sweat and hard work in creating successful change that we wanted to see in the world around us.
The 5 human factors of enterprise collaborationShawn Beeson
There are several important points to consider when designing and implementing effective collaboration strategies. In this session, we will cover the value of Enterprise Social in creating a highly efficient, collaborative environment that will drive adoption and sustainability for your organization. Join Shawn Beeson, Solutions Engineer of NewsGator, as he discusses how to minimize the barriers to entry for your users, and provides insight into techniques and tools to enable your users to collaborate and become more productive in a more natural and human-centric way. -
Community Building: Driving More Diversity & Inclusion in TechDr. Melissa Sassi
Diversity & inclusion drives better performance, products, and insights when teams are reflective of their audience(s). What are the six steps I used to drive greater diversity and inclusion in the programs I run at IBM? Check out this presentation for pointed examples and ideas to move you from zero to hero.
This is a custom presentation that I gave for the Organizational Development Group of WNY. A Social Media Business Primer. Most folks were relatively new to the space and we started from scratch.
Xeesm 2020 - The fast track to social businessXeeMe
20 Social Minutes a day!
Time you spend directly with your customers, partner and your market.
Focus on relevant people
Visit 20 clients in 20 minutes every day
Know what is on top of their mind
Become one of their trusted connections
Know when the time is right to sell
http://xeesm.com
CRAFITTI INNOVATION TIPS are our (http://www.crafitti.com) learning from multiple "innovation adventures" in applying structured and natural ways of solving problems. We don’t PREACH innovation - we actually do it with all the minds working with us. With a key motto of empowering ideas together, these INNOTIPS may look strange from specific viewpoints - but believe us - each InnoTIP has germinated in our sweat and hard work in creating successful change that we wanted to see in the world around us.
Transformation Powered by Workday can be achieved virtually. In this guide, learn important principles to make the virtual experience as effective as a physical meeting, including tips for engaging people and building trust.
How to thrive in a virtual work environmentTorya Primrose
If you're finding it hard to adjust to the work-from-home setup, here are tips you can follow to make balancing work and life easier in a virtual setup.
Why Traditional Intranets Fail Today's Knowledge WorkersTieto Corporation
With the current pace of change, organizations will have to be prepared for the unexpected. They will have to provide flexible access to people and information resources to serve unanticipated information needs whenever and wherever they occur. However, traditional intranets fail today's knowledge workers in this respect.
The COVID-19 outbreak and its simultaneous effects on organizations have ushered a deep sense of ambiguity for all. Most people face stress, anxiety, and panic while adjusting to the new means of remote working and taking care of their families at the same time. In the new normal, employees are looking towards business leaders to give support and direction over crucial issues, including job safety and lay-off.
For this reason, Diversity and Inclusion have become imperative. To succeed in this new normal, it has become essential to redefine the entire idea of diversity at the workplace.
1. How Virtual Teams Can Outperform
Traditional Teams
Featuring Keith Ferrazzi, a foremost expert on professional
relationship development and author of Never Eat Alone and
Who's Got Your Back?
Sponsored by
SEPTEMBER 26, 2012
2. Questions?
Text questions
and comments
SEPTEMBER 26, 2012
4. How Virtual Teams Can Outperform
Traditional Teams
Featuring Keith Ferrazzi, a foremost expert on professional
relationship development and author of Never Eat Alone and
Who's Got Your Back?
SEPTEMBER 26, 2012
5. Today’s Speaker
Keith Ferrazzi, a foremost expert
on professional relationship
development and author of
Never Eat Alone and
Who's Got Your Back?
SEPTEMBER 26, 2012
7. How we arrived at the new
“People Rules”
in an increasingly
virtual world
@keithferrazzi
Facebook.com/KeithFerrazzi
8. 1. Close but Far Apart 6. Dispersed Teams Can
2. How to Build Real Trust in a Outperform Co-Located
Virtual Environment 7. The Right Way to Run a
3. Collaboration in a Virtual Virtual Meeting
Environment 8. Evaluating Employees Who
4. How to Avoid Virtual Can’t Be Seen
Miscommunications 9. Off-Sites Should Go Virtual
5. The Virtual Reality of 10. The Future of the Virtual
Workplace Conflicts Workplace
11. AFFINITY
DISTANCE
has the greatest effect on
innovation, trust, learning,
and other team outcomes.
@keithferrazzi
Facebook.com/KeithFerrazzi
12. Teams that have high
VIRTUAL DISTANCE
suffer:
� a 90% drop in innovation
effectiveness
� more than 80% plunge in
trust
� 60% decline in finishing
projects on time and within
budget
@keithferrazzi
Facebook.com/KeithFerrazzi
13. Don’t overestimate the impact
BEST of physical distance
PRACTICES Avoid being penny-wise but
pound-foolish
TO MINIMIZE
Go for the low-hanging fruit
VIRTUAL
Leverage small changes into
DISTANCE large effects
@keithferrazzi
Facebook.com/KeithFerrazzi
14. HOW TO BUILD REAL TRUST IN
A VIRTUAL ENVIRONMENT
15. TRUST can be
actively accelerated and
maintained on virtual
teams even when they
have to be assembled on
the fly from employees
across the globe.
@keithferrazzi
Facebook.com/KeithFerrazzi
16. BEST Leverage “swift trust”
PRACTICES Proactively build interpersonal
trust
TO BUILD
TRUST IN A Communicate with
predictability
VIRTUAL
ENVIRONMENT Share and rotate power
@keithferrazzi
Facebook.com/KeithFerrazzi
18. COLLABORATION
can be difficult when team
members work for different
companies, are essentially
strangers to one another,
and have different cultural
and professional
backgrounds.
@keithferrazzi
Facebook.com/KeithFerrazzi
19. Adjust for size
BEST Don’t be afraid of Social Media
PRACTICES Play games
Train for collaboration
FOR VIRTUAL
Have role clarity
COLLABORATION but task uncertainty
@keithferrazzi
Facebook.com/KeithFerrazzi
21. In the virtual workplace,
where people regularly
rely on e-mails, IMs, and
phone calls instead of
face-to-face-interactions
MISCOMMUNICATIONS
are bound to happen
@keithferrazzi
Facebook.com/KeithFerrazzi
22. Fight the “illusion of transparency”
BEST Speak the right “language”
Amplify the signal
PRACTICES The medium is (partly) the message
FOR Respond promptly
Avoid the status symbol of sloppy
VIRTUAL emailing
COMMUNICATIONS Expect problems
@keithferrazzi
Facebook.com/KeithFerrazzi
24. Unresolved employee
CONFLICTS
are all the more
dangerous in a virtual
environment, where
people don’t have the
luxury of proximity to work
their differences out face-
to-face.
@keithferrazzi
Facebook.com/KeithFerrazzi
25. BEST Create a virtual site as the team’s
primary focal point
PRACTICES Always use the virtual workspace
for important issues
TO AVOID &
Protect the privacy of the team
MANAGE
Assign a “point person” for each
VIRTUAL issue
CONFLICT Diverge then converge
@keithferrazzi
Facebook.com/KeithFerrazzi
27. If managed properly virtual
teams can actually
OUTPERFORM
traditional co-located
groups
@keithferrazzi
Facebook.com/KeithFerrazzi
28. BEST Put processes in place
PRACTICES Communicate less – but in the
right ways
TO MAXIMIZE
PERFORMANCE Keep conflicts focused on
OF VIRTUAL TEAMS tasks
@keithferrazzi
@keithferrazzi
Facebook.com/KeithFerrazzi
Facebook.com/KeithFerrazzi
30. When conducted properly
VIRTUAL MEETINGS
can be both efficient and
effective, even more so
than face-to-face meetings
@keithferrazzi
Facebook.com/KeithFerrazzi
31. BEST Use video
Do a “Take 5”
PRACTICES Assign different tasks
TO MAXIMIZE THE Forbid the use of the “mute”
IMPACT function
OF VIRTUAL Penalize multi-taskers
MEETINGS
@keithferrazzi
Facebook.com/KeithFerrazzi
33. EVALUATION
of virtual work can not be
based on “where” & “when”.
Managers must concentrate
on “what” & “how.”
@keithferrazzi
Facebook.com/KeithFerrazzi
34. Don’t focus solely on results
BEST Beware unintended
consequences
PRACTICES
Engage the disengaged
FOR THE
Forget about employee self-
EVALUATION evaluations
OF VIRTUAL WORK Level the playing field
@keithferrazzi
Facebook.com/KeithFerrazzi
36. Videoconferencing
and other virtual technologies
give us better ways to
conduct STRATEGIC
OFF-SITE
MEETINGS.
@keithferrazzi
Facebook.com/KeithFerrazzi
37. Communicate
FORMULA
Engage
FOR PLANNING
A VIRTUAL Finalize
OFF-SITE Cascade
MEETING Motivate
@keithferrazzi
Facebook.com/KeithFerrazzi