Where does the responsibility of a designer end? When does the freedom of users, misusers and abusers begin?
Can we design safer digital environments that enable people, allow to be hacked but not to be cracked by criminal intentions? Is cyber-bullism a design problem?
Lessons learned working at Design Against Crime Research Centre in London. Exploring the dark side of creativity and the power of design in encouraging behaviours and preventing criminal activity.
Daniela Petrillo - Progettare una salute accessibile: l'eterna lotta tra la r...nois3
Tra le tante “user experience” che è possibile progettare oggi in Italia, una più di altre necessita di un intervento di design forte: quella della salute. “Sanità” e “Salute” sono ai due poli di un sistema entro cui si muovono elementi molto alti e distanti dall’utente, così come alcuni lui molto più vicini, alle volte personali. Questo sistema è intricato, stratificato, alle volte inutilmente burocratizzato e ingiustamente povero di risorse. Nonostante questo, la sua incredibile capacità attrattiva muove numerose e affascinanti competenze che non appartengono più solo ed esclusivamente alla medicina, ma spaziano fino ad incontrare il Design. E nonostante tra gli addetti ai lavori vi siano figure dalle abilità infinitamente complesse, è proprio al Designer che viene sempre rivolta la stessa identica domanda: ma quindi che fai?
“Fare” è la risposta, che non vuol dire solo “progettare”, bensì prima attivarsi per creare attorno a sè quelle condizioni di fertilità che gli permettano di essere accolto, e quindi di stare e arricchire il clima culturale di un settore in cui il suo contributo è cosa nuova, mai vista.
Qualcuno ha colto la sfida, come il Centro Medico Santagostino, presente sul territorio milanese con una rete di poliambulatori specialistici, che nel 2016 ha deciso di creare da zero di un dipartimento di Design con l’obiettivo di migliorare l’esperienza di salute dei suoi utenti, trasformandola in una relazione di fiducia.
Fanno seguito strutture più complesse, come l’Istituto Clinico Humanitas o il San Raffaele, sempre a Milano.
Il momento è adesso: al designer che vuole affrontare oggi il mondo della sanità è richiesto di osservare dinamiche sociali, economiche, politiche, e scientifiche e di sapersi relazionare con esse in modo etico, per poter davvero progettare una migliore qualità di vita.
Technology is never neutral: it has inevitable social, political, and moral impact. The coming era of connected smart technologies, such as AI, autonomous vehicles, and the Internet of Things, demands trust: trust the tech industry has yet to fully earn. This session will illuminate the ethical questions of emerging technologies and challenge designers and engineers to create more thoughtful, positive products for future generations.
Troubleshooting Yer Busted-Ass Design ProcessDan Willis
This talk presents five specific, actionable tactics to shore up design processes ravaged by the vagaries of your organization. You will gain the tools necessary for managing problematic stakeholders; analyzing your organization’s design tolerance; and defining problems in ways that design can successfully address.
'Designing for everyone is designing for no-one' is the admonition in design circles. But what do you do when you are legally or morally mandated do design for the widest possible audience? I discuss how my UX tools break down, and heuristics to go forward anyway.
Designing for Diversity in Design Orgs (Presentation)Eli Silva
We all want more diversity in tech. We rarely acknowledge that the experience of inclusion is the product of Org Design. Presented at O'Reilly Design Conference with Molly Beyer, #OReillyDesign, these slides share some practical tips and advice on increasing diversity through applied design thinking. Learn how to empathize and ideate in response to real needs instead of getting people to 'hack a hairdryer'.
UXPA2019 UX fundamentals for adapting science-based interfaces for non-techni...UXPA International
This presentation will discuss the challenges of adapting a water simulation interface, originally built to present technical information to experts, to new audiences that include high school students and rural populations of museum visitors. It will discuss the important verbal, visual, and interactive adaptation work required to convey accurate scientific data while building a meaningful user experience. It will also discuss some of the particular considerations (such as accuracy and amount of data) that need to be accommodated when scientific content is being made more accessible.
Daniela Petrillo - Progettare una salute accessibile: l'eterna lotta tra la r...nois3
Tra le tante “user experience” che è possibile progettare oggi in Italia, una più di altre necessita di un intervento di design forte: quella della salute. “Sanità” e “Salute” sono ai due poli di un sistema entro cui si muovono elementi molto alti e distanti dall’utente, così come alcuni lui molto più vicini, alle volte personali. Questo sistema è intricato, stratificato, alle volte inutilmente burocratizzato e ingiustamente povero di risorse. Nonostante questo, la sua incredibile capacità attrattiva muove numerose e affascinanti competenze che non appartengono più solo ed esclusivamente alla medicina, ma spaziano fino ad incontrare il Design. E nonostante tra gli addetti ai lavori vi siano figure dalle abilità infinitamente complesse, è proprio al Designer che viene sempre rivolta la stessa identica domanda: ma quindi che fai?
“Fare” è la risposta, che non vuol dire solo “progettare”, bensì prima attivarsi per creare attorno a sè quelle condizioni di fertilità che gli permettano di essere accolto, e quindi di stare e arricchire il clima culturale di un settore in cui il suo contributo è cosa nuova, mai vista.
Qualcuno ha colto la sfida, come il Centro Medico Santagostino, presente sul territorio milanese con una rete di poliambulatori specialistici, che nel 2016 ha deciso di creare da zero di un dipartimento di Design con l’obiettivo di migliorare l’esperienza di salute dei suoi utenti, trasformandola in una relazione di fiducia.
Fanno seguito strutture più complesse, come l’Istituto Clinico Humanitas o il San Raffaele, sempre a Milano.
Il momento è adesso: al designer che vuole affrontare oggi il mondo della sanità è richiesto di osservare dinamiche sociali, economiche, politiche, e scientifiche e di sapersi relazionare con esse in modo etico, per poter davvero progettare una migliore qualità di vita.
Technology is never neutral: it has inevitable social, political, and moral impact. The coming era of connected smart technologies, such as AI, autonomous vehicles, and the Internet of Things, demands trust: trust the tech industry has yet to fully earn. This session will illuminate the ethical questions of emerging technologies and challenge designers and engineers to create more thoughtful, positive products for future generations.
Troubleshooting Yer Busted-Ass Design ProcessDan Willis
This talk presents five specific, actionable tactics to shore up design processes ravaged by the vagaries of your organization. You will gain the tools necessary for managing problematic stakeholders; analyzing your organization’s design tolerance; and defining problems in ways that design can successfully address.
'Designing for everyone is designing for no-one' is the admonition in design circles. But what do you do when you are legally or morally mandated do design for the widest possible audience? I discuss how my UX tools break down, and heuristics to go forward anyway.
Designing for Diversity in Design Orgs (Presentation)Eli Silva
We all want more diversity in tech. We rarely acknowledge that the experience of inclusion is the product of Org Design. Presented at O'Reilly Design Conference with Molly Beyer, #OReillyDesign, these slides share some practical tips and advice on increasing diversity through applied design thinking. Learn how to empathize and ideate in response to real needs instead of getting people to 'hack a hairdryer'.
UXPA2019 UX fundamentals for adapting science-based interfaces for non-techni...UXPA International
This presentation will discuss the challenges of adapting a water simulation interface, originally built to present technical information to experts, to new audiences that include high school students and rural populations of museum visitors. It will discuss the important verbal, visual, and interactive adaptation work required to convey accurate scientific data while building a meaningful user experience. It will also discuss some of the particular considerations (such as accuracy and amount of data) that need to be accommodated when scientific content is being made more accessible.
Universal design: Make one design that fits everyoneJoakim Bording
A talk about how and why universal design is a better approach than traditional accessibility. Given as a keynote at UXCamp Copenhagen 2016. http://uxcampcph.org
What does it take to get from barrier-free to delightful experiences?
Meeting basic accessibility requirements is a critical first step. But let’s dream bigger. Let’s aim for accessible UX – great user experience for everyone. Creating innovations that include a more diverse range of interaction styles, and designs that are both inclusive and delightful starts by bringing together the whole team — from content to code. It means thinking about people, not just technology. It means finding allies and partners, new ways of working, making our tools really usable, and helping everyone manage change.
Updated May 2017
Versions presented at PhillyCHI, AccessU, IA Summit, Accessing Higher Ground
Moving Beyong the Consultancy Model | Exploring internet based approaches to ...Snook
Our presentation to support paper on Exploring internet based approaches to support youth mental health at the 19th Annual Design Management Conference
A library for everyone - Designing for Digital, Austin 2017
All of the tools and principles of an excellent user experience also support accessibility, just as web design that is responsive to diversity of devices is also responsive to a diversity of human needs.
Presentation at the Rome World Usability Day 2018.
Where does the responsibility of a designer end? When does the freedom of users, misusers and abusers begin?
Can we design safer digital environments that enable people, allow to be hacked but not to be cracked by criminal intentions? Is cyber-bullism a design problem?
Lessons learned working at Design Against Crime Research Centre in London. Exploring the dark side of creativity and the power of design in encouraging behaviours and preventing criminal activity.
CityVerve Human Centred Design InductionDrew Hemment
CityVerve Human Centred Design, Induction Workshop, 27 July 2016
Selection of slides from the Human Centred Design induction workshop for project teams with whom FutureEverything will be working in CityVerve.
Authors: Drew Hemment, Simone Carrier, Matt Skinner
As part of the Social Life of Cities collaborative, we are working the University of Chicago, Cisco and McCaffery Interests to create new ways to use digital technology to help people feel safer in Chicago's south side. In our first workshops, in July 2012, we discussed what blocks and what boosts community resilience on the south side, and designed four propositions for new ways to use digital technology to tackle these issues. Our second workshops, a year later in July 2013, focused on one idea: "Team Approach to Violence", TATV. We spent the day designing TATV, looking at how south sides use new technology and examaining the experiences of people from different ages and backgrounds. We will be working with our Chicago partners to pilot and evaluate the new approach. For info see www.social-life.co/project/tatv
How many times have you seen design solutions that showcased male chauvinist attitudes or marketing content that exhibited racial or gender biases?
For more visit at: https://tinyurl.com/7nt69cjv
These PowerPoint presentations are intended for use by crime prevention practitioners who bring their experience and expertise to each topic. The presentations are not intended for public use or by individuals with no training or expertise in crime prevention. Each presentation is intended to educate, increase awareness, and teach prevention strategies. Presenters must discern whether their audiences require a more basic or advanced level of information.
NCPC welcomes your input and would like your assistance in tracking the use of these topical presentations. Please email NCPC at trainings@ncpc.org with information about when and how the presentations were used. If you like, we will also place you in a database to receive updates of the PowerPoint presentations and additional training information. We encourage you to visit www.ncpc.org to find additional information on these topics. We also invite you to send in your own trainer notes, handouts, pictures, and anecdotes to share with others on www.ncpc.org.
Universal design: Make one design that fits everyoneJoakim Bording
A talk about how and why universal design is a better approach than traditional accessibility. Given as a keynote at UXCamp Copenhagen 2016. http://uxcampcph.org
What does it take to get from barrier-free to delightful experiences?
Meeting basic accessibility requirements is a critical first step. But let’s dream bigger. Let’s aim for accessible UX – great user experience for everyone. Creating innovations that include a more diverse range of interaction styles, and designs that are both inclusive and delightful starts by bringing together the whole team — from content to code. It means thinking about people, not just technology. It means finding allies and partners, new ways of working, making our tools really usable, and helping everyone manage change.
Updated May 2017
Versions presented at PhillyCHI, AccessU, IA Summit, Accessing Higher Ground
Moving Beyong the Consultancy Model | Exploring internet based approaches to ...Snook
Our presentation to support paper on Exploring internet based approaches to support youth mental health at the 19th Annual Design Management Conference
A library for everyone - Designing for Digital, Austin 2017
All of the tools and principles of an excellent user experience also support accessibility, just as web design that is responsive to diversity of devices is also responsive to a diversity of human needs.
Presentation at the Rome World Usability Day 2018.
Where does the responsibility of a designer end? When does the freedom of users, misusers and abusers begin?
Can we design safer digital environments that enable people, allow to be hacked but not to be cracked by criminal intentions? Is cyber-bullism a design problem?
Lessons learned working at Design Against Crime Research Centre in London. Exploring the dark side of creativity and the power of design in encouraging behaviours and preventing criminal activity.
CityVerve Human Centred Design InductionDrew Hemment
CityVerve Human Centred Design, Induction Workshop, 27 July 2016
Selection of slides from the Human Centred Design induction workshop for project teams with whom FutureEverything will be working in CityVerve.
Authors: Drew Hemment, Simone Carrier, Matt Skinner
As part of the Social Life of Cities collaborative, we are working the University of Chicago, Cisco and McCaffery Interests to create new ways to use digital technology to help people feel safer in Chicago's south side. In our first workshops, in July 2012, we discussed what blocks and what boosts community resilience on the south side, and designed four propositions for new ways to use digital technology to tackle these issues. Our second workshops, a year later in July 2013, focused on one idea: "Team Approach to Violence", TATV. We spent the day designing TATV, looking at how south sides use new technology and examaining the experiences of people from different ages and backgrounds. We will be working with our Chicago partners to pilot and evaluate the new approach. For info see www.social-life.co/project/tatv
How many times have you seen design solutions that showcased male chauvinist attitudes or marketing content that exhibited racial or gender biases?
For more visit at: https://tinyurl.com/7nt69cjv
These PowerPoint presentations are intended for use by crime prevention practitioners who bring their experience and expertise to each topic. The presentations are not intended for public use or by individuals with no training or expertise in crime prevention. Each presentation is intended to educate, increase awareness, and teach prevention strategies. Presenters must discern whether their audiences require a more basic or advanced level of information.
NCPC welcomes your input and would like your assistance in tracking the use of these topical presentations. Please email NCPC at trainings@ncpc.org with information about when and how the presentations were used. If you like, we will also place you in a database to receive updates of the PowerPoint presentations and additional training information. We encourage you to visit www.ncpc.org to find additional information on these topics. We also invite you to send in your own trainer notes, handouts, pictures, and anecdotes to share with others on www.ncpc.org.
How Design Theories Evolved from User-Centered Design to Design Thinking.pdfWorxwideConsulting1
From textiles to architectural drawings to digital devices, every product is created with a function—and a user— in mind. Around mid-twentieth century, designers began considering “human factors” (also called ergonomics) to products, services, and interfaces to address human users’ needs. It has led to the evolution of designing theories and shift in designer’s point of attention.
Let’s see how?!
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The mondefama collective is a comet founded by Franck Lesimple. Thought in circular economy and horizontal management which breaks the codes of traditional agencies. We bring this collective into existence to cultivate our passion to innovate, creative marketing and the use of technology towards responsible transition.
Currently we’re experiencing the consequences of what happens when solutions are put into the world without first thinking about the implications for society.
As a design community we are all deeply involved in this process. Which means that we have the big responsibility to design a better world for our future generations.
With new disruptive technologies quickly entering our daily lives we can choose to continue being bystanders or to take the lead this time.
When we decide to lead it’s not going to be the tools or methods that help us design solutions that stand the test of time. It’s our proven set of values and approach.
In this talk you’ll see practical examples of how these values and approach play out in the world of service design. Designing solutions for a better world isn’t rocket science, it’s actually quite simple. You just have to be human.
Marilia Moita - What if smart cities were people centerednois3
Smart cities will be the standard of urban living, according to the United Nations… but are your needs, as a citizen, being considered?
In this talk, we will reflect, together, on: Why do smart cities need to become people centered? What is really being transformed in the city? How can people become the center of this transformation?
Imagine yourself, living in a city, in 20 years from now…
– Where more than half of the world’s population shifted from rural to urban areas…
…and you will live among them.
– Where hundreds of trillions of dollars/euros have been spent on revolutionary initiatives to change infrastructure, digital technology and interconnected intelligent networks…
…and your data will be its fuel.
– Where smart cities are the standard of urban living…
…and your needs were not considered?
These first part of the statements are not product of your imagination, they are the top three projections from the United Nations for urban living by 2050, so it is important to think about them (or start taking some action).
Maria Rosanna Fossati - Robotics, intelligent machines, prosthetics… and humansnois3
Lavoriamo a SoftHand Pro, una mano robotica per uso protesico progettata dall’Istituto Italiano di Tecnologia e dal Centro “E. Piaggio” (UNIPI). In che modo l’usabilità ha a che fare con la progettazione di una protesi? Spiegherò il mio lavoro di designer all’interno di un team di ingegneri. Il mio approccio considera gli aspetti estetici ed ermeneutici che si trasformano in linee guida di progettazione per tutto ciò che concerne l’aspetto manuale. Facciamo test ed esperimenti al fine di migliorare la soddisfazione dell’utente, senza tralasciare gli aspetti ergonomici. Anche per questo gareggiamo al Cybathlon, la manifestazione organizzata dal Politecnico federale (ETH) di Zurigo. Infine, ma non di minore importanza, va detto che teniamo conto anche del mercato e -attualmente- SoftHand Pro è la più robusta, leggera ed economica mano robotica mai progettata!
With 50% of searches expected to be done using voice in 2020, the BBC has been experimenting in the Voice space for a while. If pauses are the new pixels, what does this mean for the UX process?
How do you test a conversation?
Charlotte will be sharing what she has learnt from doing research on this platform, including what methods you can use and what challenges you might face.
Filippo Perlini - From Real to Unreal and Viceversanois3
Oggi molte aziende sono alla ricerca della giusta formula per l’innovazione, una soluzione preferibile per guardare al futuro. Ci sono molti modi per arrivare a soluzioni ma come disse Carveth Read: “È meglio avere vagamente ragione che essere perfettamente in torto”. Questa è la ragione per cui abbiamo deciso di affrontare questa corsa verso l’innovazione, ispirandoci a metodi non convenzionali come il Fictional, Critical e Speculative Design.
Secondo noi, anche quando i clienti sono alla ricerca di innovazioni dirompenti, abbiamo notato che spesso è difficile per loro staccarsi dalla loro realtà attuale e dai vincoli di sviluppo. Perciò abbiamo deciso di provare un approccio speculativo per allontanarli da un’attitudine legata al compito da eseguire per abbracciare l’ignoto.
In questo talk vogliamo condividere il modo in cui, a Digital Entity, stiamo iniziando a usare le metodologie legate allo Speculative Design, per ispirare e provocare i nostri clienti a confrontarsi con il futuro in modo diverso affinché siano ideatori di un mondo in cui le persone vorrebbero vivere.
Questo talk è un invito a designer e innovators di tutto il mondo a partecipare, sfruttando le opportunità e affrontando le sfide dell’intelligenza artificiale per creare human(ity)-centered applications e significative user experiences. Partiremo con un corso intensivo sull’intelligenza artificiale e il machine learning, poi ci interrogheremo sul ruolo dei designer, esplorando alcuni aspetti critici della progettazione, su come applicare le nostre competenze di designer per avvicinare l’IA a valori sociali, economici e per l’utente. Infine presenteremo una panoramica pratica di come utilizzare il design thinking process che conosciamo e condurlo a quello meno familiare dell’intelligenza artificiale. E allora scopriamo, definiamo e progettiamo futuri desiderabili per l’intelligenza artificiale!
Per affrontare le sfide di oggi e di domani (dai cambiamenti climatici all’instabilità economica, politica e sociale), i designer devono acquisire nuove competenze per gestire tutte le possibili variabili.
Così come negli ultimi vent’anni abbiamo imparato a gestire l’innovazione con un approccio Human-centered, diventando esperti nella prototipazione e nello sviluppo di nuovi servizi ed esperienze digitali, ora ci viene chiesto di andare oltre.
Nel talk Roberta contestualizzerà, ed esplorerà, alcune di queste nuove competenze come il system thinking, la machine empathy, la behavioural psychology e il dramaturgy e organizational design. Si discuterà la teoria e la pratica (abilità necessarie e la loro applicazione pratica all’interno di casi reali). Ad ispirare il talk è il suo libro recente #servicedesigner, che parla delle competenze che un service designer dovrebbe avere e inizia a volgere lo sguardo verso gli sviluppi futuri.
Dee Scarano - Creating Better Products, Faster with Design Sprintsnois3
Speech of Dee Scarano, Product designer and lead Design sprint for AJ&Smart, at World Usability Day Rome 2018. An introduction of Design Sprint methodology.
Simone Borsci - Deceptive design, user experience and trustnois3
Practitioners suggest that trust toward systems (TTS) could be shaped by design. For instance:
- a product that appears (even before the usage) usable and useful is expected to generate a high level of post-use TTS;
- aesthetically pleasing products may affect people pre-use TTS – i.e., people tend to trust aesthetically designed product more than less pleasant product. Manufacturers may design trust as part of the experience with a product even before end-users commence using their technology or service by strategically communicating, and make visible and recognizable certain features or elements of the design over others (less appealing) characteristics.
Literature suggests that TTS:
- is a measurable set of beliefs;
- is built throughout the relationship between people and systems;
- depends on the cumulative experience with specific systems;
- correlates with the perceived qualities of a product;
- affects people expectations of use toward a large spectrum of systems.
People often use their experientially acquired heuristics and expectations to take decisions in a ‘quick and dirty’ way, and this may bring to adaptive misbeliefs i.e. decision taken on false or biased presumptions. Concurrently, manufacturers apply design and communication techniques to highlight certain, very appealing, characteristics and information whilst hiding other, less appealing, characteristics, thus providing a set of design-driven presumptions to the end users. This may affect a person’s decision to trust a technology and end-users may decide to buy or use a piece of technology which could appear more trustworthy than it actually warrants.
As a consequence of the design and communication techniques, users may be attracted to buy a product before its use because they believe that the system is well designed, reliable and is provided with features in line with their needs, even when this system is not trustworthy.
This dark side of trust will be the focus of this talk. By rely on the current studies on trust a definition of TTS to bridge the concept of trust and experience will be proposed. Moreover, preliminary data on an ongoing international study on trust toward healthcare device for home use will be presented to highlight the importance of trust before the use of high risk tools selected and handled by lay users.
Pietro Gregorini - Solo in Cartolina: creativity for changenois3
“Solo in cartolina” nasce all’inizio dell’estate 2018 da una chiacchiera da bar e in pochi mesi diventa una campagna nazionale, un contest e un’azione di advocacy che chiama alle arti i creativi italiani per prendere posizione sul tema sbarchi e naufragi nel Mediterraneo. “Le ONG che vogliono salvare i migranti in mare vedranno l’Italia solo in cartolina” diceva a luglio il Ministro dell’Interno. Con 10.000 cartoline gli hanno risposto i designer e gli artisti di tutta Italia, inondando la buca delle lettere del Viminale con il loro dissenso. Da un grande (o piccolo) portfolio deriva una grande responsabilità, soprattutto in tempi come questi, in cui forme di espressione e protesta creativa sono rari punti di luce all’orizzonte.
Matteo Cadeddu - Change.org: human centered changenois3
Change.org, con oltre 8 milioni di utenti in Italia, è la più grande piattaforma di attivismo online del nostro paese e nel mondo. Ogni giorno persone da tutto il pianeta si mobilitano per provare a cambiare quello che gli sta a cuore. E Change.org lavora per mantenere in piedi il ponte più facilmente percorribile tra chi ha piccoli e grandi cambiamenti da proporre e chi ha il potere di realizzarli.
Siamo riusciti a rendere libero e gratuito un prodotto e un servizio globale, senza impattare o limitare l’esperienza dell’utente che non può o non vuole contribuire economicamente. Ma come fa Change.org, in un mondo in cui sta aumentando la polarizzazione delle idee, a rimanere aperta e indipendente? Chi sono veramente i buoni e i cattivi?
La piattaforma è pensata per dare voce a tutti, partendo da chi non ne ha. Quando le persone si uniscono per una causa, non c’è niente che non possa essere realizzato.
Non c’è bisogno di attendere la diffusione delle interfacce conversazionali per riconoscere l’importanza del linguaggio verbale nel design di un servizio. Ecco cosa possono fare gli ux writer, i tech writer e i content designer per arginare il diluvio di scorrettezze, ingenuità, cattive traduzioni, duplicazioni dannose, arcaismi e inutili complicazioni linguistiche da cui siamo sommersi ogni giorno. Ed ecco i vantaggi di integrare efficacemente il linguaggio verbale all’interno di un design system. Perché, come diceva qualcuno: “Le parole sono importanti”.
Katy Arnold - Building trust in public service delivery with human centered d...nois3
Over the last few years, the UK government has been modernising service delivery using human centred design. We’ve learned what happens when services are not designed from the users perspective and we’ve seen the impact this has on people’s lives. For those of us working to redesign government services we know have an opportunity to design well, to design for good.
Part of that involves giving large complex organisations the tools they need to manage services which are used by millions of people. Mostly it involves building trust and transparency, and re-setting our relationship with the public because good services, are efficient as well as humane.
Federica Fragapane - The Stories Behind a Line. Una narrazione visiva del via...nois3
Nel 2016 Federica Fragapane ha intervistato un gruppo di richiedenti asilo arrivati in Italia, raccogliendo informazioni e dati sul loro viaggio, con l’obiettivo di visualizzare e condividere le loro esperienze su «The Stories Behind a Line», una narrativa visuale sulle rotte dei sei migranti.
Il talk si focalizzerà sul processo dietro al progetto, una combinazione di visual storytelling e data visualization finalizzato a riportare le storie personali legate all’argomento. L’inizio e l’evoluzione del progetto saranno affrontati nell’ottica di capire come visualizzare piccoli dati personali può fornire un punto di vista dal quale provare a riflettere sul tema migrazione e che può generare comprensione e empatia.
Alessandra Petromilli - VUI: Design Patterns and Challengesnois3
Le Voice user interfaces hanno sempre più impatto sulla nostra vita quotidiana: sui nostri cellulari, nelle nostre case e negli uffici. In tutto il mondo le persone si stanno abituando a parlare con: Siri, Google Assistant, Google Home, Alexa, Cortana e Bixby.
Le tecniche e le metafore proprie delle graphical user interfaces non si applicano al mondo del voice. Il VUI design deve essere basato sulla “conversazione”, il primo sistema di comunicazione che abbiamo imparato e anche quello che conosciamo meglio. Come si può quindi progettare “for good”? Alessandra ci racconterà quali siano le sfide legate al design di interfacce conversazionali e quali siano le metodologie da adottare quando ci si approccia a questo mondo.
Donatella Ruggeri - Moral Centered Design. Siamo pronti a progettare esperien...nois3
We’re used to think we need to design devices or interfaces that help the user achieve a goal without any friction. Under this “Don’t make me think” motto, even if we call it a Human Centred Design, sometimes we forget to take into consideration how the human brain really works.
When we perceive that a user is thinking differently than we expected we call it a bias. So bias has become another word for error, but a kind of error which existence we are often not willing to accept and, moreover, an existence we unconsciously deny. The real error, though, lies in this negation and we cannot have a true Human Centred Design until we acknowledge such behaviours as normal, good and not evil.
Accredia: proudly powered by co-design & WordPressnois3
Il progetto Accredia.it è stato rilasciato a novembre 2017 e ha una caratteristica fondamentale: è stato un progetto di co-design con tutto il team interno del committente assieme al nostro che è durato un anno, applicando tutti i passaggi fondamentali dello Human Centered Design in senso completo. Fino alla progettazione del software quindi, che ha visto WordPress (in salsa Bedrock e guarnito dal nostro tema Glitch) come ideale elemento per far diventare il Design System progettato, non solo reale, ma uno strumento completo a disposizione del committente.
Decentralizing design for inclusion - Rosana Ardila, WUDRome2017nois3
Mozilla has been focusing on expanding its open source approach with an open innovation tools. We have been experimenting with the design process and how to make it more inclusive. For this purpose we run a decentralized design sprint experiment with Stanford University. We focused on co-creating with users and testing the Hive method for enabling decentralized ideation. This inclusive method is particularly interesting for including more users with unmet needs in the design process.
::: Rosana Ardila :::
Rosana Ardila is from Colombia and lives in Berlin. Originally a sociologist, she has worked with open source communities for years. At Mozilla she has worked with global communities and her current focus is on open innovation.
Scale VS diffusion: how to scale what works (and why should you) - Margherita...nois3
What do we do when solutions that work can’t scale? A project or program may be effective, but never reach the operational capacity to scale everywhere needed via a centralized model. In this session, we explore how technology and data allow alternative models to emerge, so that people and organizations around the world do not have to shape solutions from nothing: they can take what already works and focus on adapting it to their own context, lowering barriers for action, investment, and risk. In particular, we will explore the necessary design and technological requirements to make it possible, and the psychological and sociological consequences on the human brain.
::: Margherita Pagani :::
I’m italian, I’m 28 years old and I have an hybrid background spanning Professional Volleyball, Fine Arts and Entrepreneurship.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Book Formatting: Quality Control Checks for Designers
Vincenzo Di Maria - User friendly & abuser unfriendly
1.
2. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
Is design good or bad?
Design is amazing!
When you are in control.
3. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
Once I thought design was good.
4. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
Then I discovered the dark side of design.
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Design tension and intention.
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Design Against Crime Research Centre
Design Against Crime is a practice-led design research
approach that emerged at Central Saint Martins,
University of the Arts London between 1999 and 2009.
7. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
Socially Responsive Design
RESPONSIVE
DESIGN
Socially responsive design takes as its primary driver
social issues, its main consideration social impact,
and its main objective social change.
www.designagainstcrime.com
RESPONSIBLE
DESIGN
8. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
Think thief. Think criminal.
9. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
The dark side of creativity.
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What do criminals and designers have in common?
• Problem solving capacity
(lateral thinkers, creative minds)
• Resourcefulness
(making the most of context and available tools)
• Creating intangible effects
(operating in the dark/good design is invisible)
• Opportunity driven attitude
(taking advantage of situation/focusing on solutions)
• A natural attraction for transgression
(the art of crime, challenging society)
• Similar higher incidence of dyslexia and other disturbs
(creativity as a medical condition?)
By designing criminally unsafe
automobiles that kill or maim nearly
one million people around the world
each year, by creating whole new
species of permanent garbage to
clutter up the landscape, and by
choosing materials and processes
that pollute the air we breathe,
designers have become a dangerous
breed. And the skills needed in these
activities are taught carefully to young
people!
Victor Papanek,
Design for the Real World 1971
11. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
A matter of intention.
Author Work Reader
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Design intention.
Designer Design User
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User, misuser, abuser.
User Misuser Abuser
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1 Design out crime
Designing out crime
A designers’ guide
User-centred design
Like all good design,designing out crime
needs to start with an understanding of
the user. Knowing as much as possible
about the people who are going to use
a product, environment, system or
service – their needs,desires,capabilities,
weaknesses and aspirations – will help
to ensure that design solutions are
effective, usable and sustainable.
Of course, not all users are the same,
nor do the same users act the same way
all the time.This is why designers need
to conduct user research to understand
how individuals, as well as groups of
users, respond to different objects or
spaces or in different situations.
In practice,user research can range from
ethnographic and observation-based
techniques to depth interviews,workshops
and role-play with target audience
groups.These qualitative approaches
enable designers to understand how
a wide range of users act and
react – and can help to reveal
how people really behave, which
can be quite different from
how they think they behave.
User-centred design approaches
also advocate involving users
throughout the design process
of testing, iterating and refining.
Groups of users
can give feedback
on sketches,
physical prototypes
or storyboards
that show service
propositions, and
tools like eye-tracking
software can help
users test interactive
design solutions
such as websites.
Using images and
illustrations to bring
complex products
and services to life
can be a helpful way
of communicating during user research.
Users can also be brought in to help to
build realistic scenarios so designers can
understand how their products and services
might be used now and in the future.
Abuser-centred design
Designers working on crime prevention
and reduction need to think beyond
the user: to understand how to prevent
crime for occurring, they have to fully
understand how crimes happen.To do
this they need to gain insight into crime
from the point of view of the offender –
thinking about the abusers of products
and environments as well as their users.
The most direct way for design teams
to gain this understanding is by talking
with people who have committed
crimes. Obviously, though, this is not as
straightforward as talking to groups of
consumers or customers: interviewees
made be hard to find or they may be
unwilling to share their experiences.
Designers who try to observe offenders
in the act of committing a crime may well
put themselves at unnecessary risk.
Fortunately, there are other tools and
resources at the designer’s disposal.
Variously called ‘thinking thief’
or ‘adopting the criminal
gaze’, designers can use the
collected experiences and
research conducted by the
police, criminologists, design
researchers and others in order
to imagine how an offender
might approach a product,
environment or situation.8
The tools in this guide will help
to give designers systematic ways
of considering projects from the
offender’s point of view.
Interviews and workshops with
individuals from crime prevention
agencies and the police are also
invaluable in understanding how
particular crimes happen and how
they are best prevented and solved.
Also workshops or interviews with
people who have been victims of
crime can give useful insights into
how, when and where crimes are
committed. Obviously, people may
be more or less willing to talk about
their experiences of crime, depending
on the nature and severity of the
crime involved, and such interviews
need to be handled sensitively.
User and abuser-centred design
User research
in designing out
crime projects
As part of the Design
Out Crime programme,
The Sorrell Foundation
conducted workshops with
150 young people from
six locations in England
and Wales. Facilitators
and designers helped
them to map where crime
happens in their schools
and communities, and
how they felt about crime
and security issues.
These insights were then
translated into design briefs
which seek solutions to
problems like bullying and
vandalism in school toilets.7
Tools and techniques 1413 Tools and techniques
Designing out of crime.
15. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
Crim
eevent
Precrime
Post crim
e
Effort, risk
and reward
Detection
Prosecution
Long-term
consequences
Resources
Immediate
response
Predisposition Behaviour
and actions
Design and use
vulnerabilities
Presence and
accessIn order to create solutions which reduce
or prevent crime, designers need to fully
understand how crimes happen.
Crime is complex social issue and goes far beyond
the actual moment when a crime is committed.
Crime involves individuals choosing to transgress
the rules of their society or community, whether
these involve personal property, business
transactions or physical safety or emotional
wellbeing.The reasons that people commit crime
are complex too, and can be linked to factors
such as poverty and poor education as well as to
individuals’psychological background,community
and peer group. In addition, for every crime there
are situational factors such as the in-the-moment
choices that affect offender behaviour and the ways
in which the behaviour and actions of offender,
victim and bystanders can affect how and whether
a crime takes place.And for every crime there are
different consequences and repercussions that
happen after the crime has taken place.
A framework such as the Crime Lifecycle model
is useful for designers wanting to understand
these issues and break them down into sections
in order to consider how – and indeed whether
– a particular aspect of a crime can be tackled
by a design solution. Designers of products
and environments may be able to do little to
tackle the underlying social reasons why crime
occurs, but a systematic approach which allows
them to interrogate how crime happens can
not only help to create more effective deterrents
and preventions,but also help to inspire more
divergent and creative thinking around a
particular crime problem.
The Crime
Lifecycle Model
Note:
This model is also useful as a
reminder that few design-led crime
prevention methods will be 100%
effective so, for some projects,
designers may need to focus their
energies what happens after a crime
has been committed. For example,
a technology solution that renders
a mobile phone unusable once it
has been stolen is a solution that
focuses on post-crime issues. So too
are solutions like forensic marking
liquids (see page 43) which aid
police in the identification of stolen
property that has been recovered.
Designers can
use the Crime
Lifecycle Model to
identify where they
can incorporate
anti-crime elements
in a project or
commission.
Tools and techniques 18
Reducing opportunities for criminal behaviour.
CRIM
E
EVENT!
CRIME
A likely
offender
A suitable
target
The absence
of capable
guardian
Routine activity theory:
physical convergence in time and space
The Crime
Lifecycle Model
16. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
‘Secure design does not have to
look criminal’, says the Design
Against Crime Research Centre
(DACRC) at Central St Martin’s
College, University of the Arts,
London.The DACRC’s practice-
led socially responsive design
research agenda is based on
the understanding that design
thinking as well as design practice
can and should address security
issues without compromising
functionality and other aspects
of performance, or aesthetics.
The DACRC’s methodology
has nine stages of activity
in a model that can be
summarised as iterations that:
– scope and consult
– research and create
– create and consult
– create and test
DACRC adopts a ‘twin track’
approach, engaging with
research-led design and design-
led research, and iterating at
every stage, drawing on the
expert advice of stakeholders.
Design researchers,
criminologist, others
Design researchers,
designers, others
Evolved twin track model of
the Iterative Design Process
Design Against Crime Research Centre
Central St Martin’s College,
University of the Arts, London
‘The diagram shows how
research (green circles) and
design (grey circles) follow
a twin-track approach. The
green circles show how the
research phase is delivered,
and the grey circles
show how the process is
creation of specific design
realisations or exemplars
for specific contexts. This
process can be applied to
the creation of the design of
objects, or resources that
teach others how to design
out crime, as well as to the
realisation of many types of
design briefs. Many stages
Design thinking
Design thinking
coping
Crime
science
frameworks
Other
discourses
Open
innovation
of iteration and refining of
the design brief occur, also
many stages of prototyping
occur, before we actually
realise, or create a product,
resource, system or
designed service. The
depth of our approach is
perhaps more common
to what is traditionally
called ‘service design’
but involves crucial user
and abuser focus and the
following specific stages.’
Design Against Crime
Methodology, DACRC,
February 2009
You can find an in-depth explanation of
DACRC’s methodology on its website at
www.designagainstcrime.com/
methodology-resources/design-
methodology
Iterations
Research isualisebserve Create
brief
Research isualisebserve Create
brief
Critique Realisation EvaluateImplement
and test
Critique Realisation EvaluateImplement
and test
Synthesis
Design brief refining mechanisms
Design management refining mechanisms
Design brief refining mechanisms
Design management refining mechanisms
Synthesis
Multidisciplinary /
Interdisciplinary
Interdisciplinary
Research-led design practice
Design e emplars
Practice-led design practice
Design resources
Refine abuser
crime
frameworks
Refine user
design
frameworks
Appendix 2 102101 Appendix 2
Twin Track model of iterative design process.
USER
ABUSER
17.
18. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
The broken window syndrome.
The broken windows theory is a
criminological theory that visible
signs of crime, anti-social
behaviour, and civil disorder
create an urban environment that
encourages further crime and
disorder, including serious crimes.
19. Vincenzo Di Maria @vdmdesign from commonground @commongroundppl | User friendly, abuser unfriendly www.wudrome.it
Reducing injuries from alcohol related violence in pubs.
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Crime prevention doesn’t need to look criminal.
Sweet Dreams Security, Safety with a Smile by Matthias Aron Megyeri
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Bikeoff. Bike theft prevention project.
22.
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Liquid rules in a digital society.
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Keep it user friendly.
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Sarahah is a social networking service for providing anonymous feedback.
In Arabic, sarahah means "frankness" or "honesty".
Anonymous feedback. Is “honesty” good or evil?
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Empathy and Cyberbullying.
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Designing for user friendly/abuser unfriendly solutions.