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Video Gaming Technologies

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Myra Golden
Myra Golden

Customer Service Training for Field Tech Employees

1 of 21
Beyond wow! A Professional Development Event for VGT
What we’ll cover Functioning more effectively as a team Internal customer service Opportunities to improve the customer experience How to WOW!
Do we work in silos?
Do you see a man’s face or a word?
idea 15: Be Gumby!
Adopt the “Man in the desert” philosophy
Surprise & delight!
Surprise & Delight 3-foot Mickey Mouse Homebuilder putting plants on neighbors’ porches Twitter intervention
Elements of surprise & delight Produces a wow reaction Appears to be spontaneous Makes customers feel valued Memorable Creates a talking point Different
Ideas for surprise & delight “Thank you” Handwritten note Plus 1 Following-up after resolution
em·pa·thy Identification with and understanding of another's situation, feelings, and motives.
Peel back the onion
212 degrees
Q & A Email me at myra@myragolden.com for Additional questions not answered today For a copy of today’s presentation Blog: www.MyraGolden.Wordpress.com Web: www.MyraGolden.com Twitter: www.twitter.com/MyraGolden
Thanks for letting me be a part of your day!  want more? visit: www.MyraGolden.com

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Video Gaming Technologies