This document provides an overview of HGS, a global outsourcing company that provides business process optimization, digital transformation, customer engagement, and automation services. It details HGS' vision, capabilities across various industries, global footprint with 75 centers in 7 countries, award-winning work, and focus on intelligent innovation and customer-first approach to create value for its clients.
How to Build a Great Product Strategy by Okta Product ManagerProduct School
Main Takeaways:
- What are the key strategy frameworks for product managers?
- Why do all product teams need to truly understand these at an intricate level?
- How do the best product leaders stay aware of new studies and market theories?
Why you Need to Invest in Cloud Kitchen in 2020? There are huge benefits of starting your own kitchen in 2020 and make it a profitable business. We are here to guide you in each and every step.
Designers and Product Managers_ Leveling Up Product Development and Each Othe...Product School
This talk will focus on the practical ways in which product managers can collaborate and communicate effectively with designers to create successful products. It will explore the unique perspectives that designers bring to the table, the challenges that may arise when partnering with product managers and will offer practical tips for overcoming them.
How To Build A Mobile App - From Ideation to LaunchCarlos S. Aquino
This presentation is meant to be a 40k-Foot view of the mobile application development process. Overall this guide does not meant delve into the iOS or Android programming language instead it is a guide on how to take an idea and develop it into a mobile app.
Digital Transformation - Rethink The Business in The Digital Age
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
www.heruwijayanto.com
A compete study on Amazon Pay. It’s working procedure, its profile.
Its current business condition and business analysis. It gives complete information about the procedure of payment, its market acceptability, offers and benefits.
China’s Super App Meituan just turned profitable. A year after its IPO, the 9-year-old company finally arrived at the inflection point investors have pined for. In its latest financial result for Q2 2019, it booked 3.17 billion dollars in revenue and 56 billion in market cap. That number means it has replaced Baidu as the third most valuable tech giants in China, right after Alibaba and Tencent. It also coincides with Uber’s Q2 number in both revenue and market cap, who is still struggling to break-even. How did Meituan Dianping manage to profit off the notoriously loss-making food delivery business? How did it rise to domination in a cutthroat arena for on-demand service, outstripping Alibaba’s Ele.me and Ctrip in market share? How does the app work for consumers and merchants?
How to Build a Great Product Strategy by Okta Product ManagerProduct School
Main Takeaways:
- What are the key strategy frameworks for product managers?
- Why do all product teams need to truly understand these at an intricate level?
- How do the best product leaders stay aware of new studies and market theories?
Why you Need to Invest in Cloud Kitchen in 2020? There are huge benefits of starting your own kitchen in 2020 and make it a profitable business. We are here to guide you in each and every step.
Designers and Product Managers_ Leveling Up Product Development and Each Othe...Product School
This talk will focus on the practical ways in which product managers can collaborate and communicate effectively with designers to create successful products. It will explore the unique perspectives that designers bring to the table, the challenges that may arise when partnering with product managers and will offer practical tips for overcoming them.
How To Build A Mobile App - From Ideation to LaunchCarlos S. Aquino
This presentation is meant to be a 40k-Foot view of the mobile application development process. Overall this guide does not meant delve into the iOS or Android programming language instead it is a guide on how to take an idea and develop it into a mobile app.
Digital Transformation - Rethink The Business in The Digital Age
Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers.
It's also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.
www.heruwijayanto.com
A compete study on Amazon Pay. It’s working procedure, its profile.
Its current business condition and business analysis. It gives complete information about the procedure of payment, its market acceptability, offers and benefits.
China’s Super App Meituan just turned profitable. A year after its IPO, the 9-year-old company finally arrived at the inflection point investors have pined for. In its latest financial result for Q2 2019, it booked 3.17 billion dollars in revenue and 56 billion in market cap. That number means it has replaced Baidu as the third most valuable tech giants in China, right after Alibaba and Tencent. It also coincides with Uber’s Q2 number in both revenue and market cap, who is still struggling to break-even. How did Meituan Dianping manage to profit off the notoriously loss-making food delivery business? How did it rise to domination in a cutthroat arena for on-demand service, outstripping Alibaba’s Ele.me and Ctrip in market share? How does the app work for consumers and merchants?
Revolutionizing the Customer Experience_ Innovating and Scaling within Enterp...Product School
During this session, learn insights and best practices from Margaret Ryan, Amex's VP of Emerging Payments Product Management, on delivering meaningful product experiences within a large organization, leveraging Amex’s journey to partner with Google to provide customers with a virtual card number (VCN) autofill experience–which completed its roll out in March of this year.
Innovation starts with the working backwards from the customer. In this session, we will share how this approach plus culture and other mechanisms can enable everyone to be an innovator. Hear about how your company can build an effective system and an environment that will foster and support human creativity and drive technological progress.
Speaker: Dipen Mehta, Head of Digital Innovation, APAC, AWS
The Accenture Academy delivers flexible, scalable learning solutions that help companies looking to acquire strategic agility, meet new challenges and seize business opportunities.
Successful online selling - Strategies for Offline Brands and RetailersRajiv Prakash
This is a guide to setting up successful eCommerce businesses and to successful online retailing in India by offline brands and retailers. It covers the business case elements, omnichannel design, online retail model options, capabilities and elements of financial model.
Indian short-form apps have a monetization opportunity of $19Bn by 2030, and by 2025 they are expected to double their monthly active user base to 600 million, said strategy consulting firm Redseer Strategy Consultants.
Revolutionizing Procurement with Artificial Intelligence and Machine LearningSAP Ariba
Imagine a future where procurement processes, such as ordering parts, are as simple as exchanging text messages with an intelligent digital assistant. Hear from experts on how artificial intelligence (AI), machine learning, and advanced cognitive analytics can be used to build intelligent applications that transform procurement.
offshore software development, PHP devlopers, joomla, magento, opensource, .net development company, offshore web development company, web development company India, hire a programmer,
Thrive with accenture product and platform engineering servicesAccenture Technology
Accenture’s Product and Platform Engineering Services team helps clients navigate through the new wave of platforms. With more than three decades of experience, our deep engineering-skilled workforce of over 8,000 professionals has grown out of the development of our own commercially-available software and platforms. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding, new digital world.
CreativeSOL is providing Full-service Digital Marketing Services and a responsive web design agency with global capabilities across website design & development, digital marketing & branding.
How do organisations transit from project management to product management? What are challenges and transformation required? Join Garret Yap from GovTech Singapore as he shares more about a product transformation journey in both the private and public sector.
Digital Marketing Methodology Template (2017)Bluewire Media
This Digital Marketing Methodology Template is perfect for marketing consultants and digital agencies to outline their methodology. There are editable files for you to use freely at:
http://www.bluewiremedia.com.au/digital-marketing-methodology-template
What's the difference between RPA and Intelligent Automation? RPA is an approach making use of software bots to automate mundane, high-volume, rule-based and repeatable tasks. Intelligent Automation is an advanced form of RPA. Check out our Infographics to understand the major differences.
Revolutionizing the Customer Experience_ Innovating and Scaling within Enterp...Product School
During this session, learn insights and best practices from Margaret Ryan, Amex's VP of Emerging Payments Product Management, on delivering meaningful product experiences within a large organization, leveraging Amex’s journey to partner with Google to provide customers with a virtual card number (VCN) autofill experience–which completed its roll out in March of this year.
Innovation starts with the working backwards from the customer. In this session, we will share how this approach plus culture and other mechanisms can enable everyone to be an innovator. Hear about how your company can build an effective system and an environment that will foster and support human creativity and drive technological progress.
Speaker: Dipen Mehta, Head of Digital Innovation, APAC, AWS
The Accenture Academy delivers flexible, scalable learning solutions that help companies looking to acquire strategic agility, meet new challenges and seize business opportunities.
Successful online selling - Strategies for Offline Brands and RetailersRajiv Prakash
This is a guide to setting up successful eCommerce businesses and to successful online retailing in India by offline brands and retailers. It covers the business case elements, omnichannel design, online retail model options, capabilities and elements of financial model.
Indian short-form apps have a monetization opportunity of $19Bn by 2030, and by 2025 they are expected to double their monthly active user base to 600 million, said strategy consulting firm Redseer Strategy Consultants.
Revolutionizing Procurement with Artificial Intelligence and Machine LearningSAP Ariba
Imagine a future where procurement processes, such as ordering parts, are as simple as exchanging text messages with an intelligent digital assistant. Hear from experts on how artificial intelligence (AI), machine learning, and advanced cognitive analytics can be used to build intelligent applications that transform procurement.
offshore software development, PHP devlopers, joomla, magento, opensource, .net development company, offshore web development company, web development company India, hire a programmer,
Thrive with accenture product and platform engineering servicesAccenture Technology
Accenture’s Product and Platform Engineering Services team helps clients navigate through the new wave of platforms. With more than three decades of experience, our deep engineering-skilled workforce of over 8,000 professionals has grown out of the development of our own commercially-available software and platforms. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding, new digital world.
CreativeSOL is providing Full-service Digital Marketing Services and a responsive web design agency with global capabilities across website design & development, digital marketing & branding.
How do organisations transit from project management to product management? What are challenges and transformation required? Join Garret Yap from GovTech Singapore as he shares more about a product transformation journey in both the private and public sector.
Digital Marketing Methodology Template (2017)Bluewire Media
This Digital Marketing Methodology Template is perfect for marketing consultants and digital agencies to outline their methodology. There are editable files for you to use freely at:
http://www.bluewiremedia.com.au/digital-marketing-methodology-template
What's the difference between RPA and Intelligent Automation? RPA is an approach making use of software bots to automate mundane, high-volume, rule-based and repeatable tasks. Intelligent Automation is an advanced form of RPA. Check out our Infographics to understand the major differences.
DialDesk India's Best Call Center Solution and Service ProviderDialDesk
DialDesk is India’s top call center solution and service provider, offering exceptional customer support, advanced technology, and a dedicated team. Known for their reliability and efficiency, DialDesk ensures seamless communication, enhancing customer satisfaction and loyalty. With customizable solutions, they cater to various industries, helping businesses streamline operations and focus on growth.
How to deliver digital-age customer experiences that set you apart from the competition?
Learn how to realize your organization's CRM potential, to acquire more customers and build customer loyalty.
Inspired Experiences with Technology from hybris and Agile Methodology #SAPPH...Capgemini
How can you create compelling cross-channel experiences?
In case you missed it, here is what Fernando Alvarez presented earlier at SAPPHIRE.
You can also read Fernando's latest blog post "The Digital Commerce Revolution" here: https://www.capgemini-consulting.com/blog/digital-transformation-conversations/2015/05/the-digital-commerce-revolution
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
Discover. Learn. Evolve
Technology is a discovery assisting you to evolve through the lifetime of learning. Global Infocloud believes in implementing our knowledge, hard work and talent to guide you on your success path.
The Big 3 - 3 Keys to the Customer Kingdom - Business process, Big data, and ...aliproductninja
There are three keys to the customer kingdom. I like to call them the Big 3. Business process. Big data. User experience. In the new age of technology focus on these three can help you deliver customer success.
DigitalZone B2B Business Consulting OrganizationLeilani Price
Digitalzone focus on B2B Marketing Solutions like,B2B List Generation, Lead Generation,List Building & Email Marketing,Design work,Demand Generation,Search Engine Optimization,Event Promotion, Content Creation makes it the perfect choice for all of your marketing needs.
Digitally savvy customers expect seamless omnichannel engagement across the consumer lifecycle. Firstsource’s Digitally Empowered Contact Center (DECC) is specifically designed to help BNPL companies meet evolving consumer expectations – across identification, acquisition, onboarding, support and growth.
It blends next-gen technologies such as cloud, AI and analytics with the human touch, offering end-to-end customer support.
We are pleased to provide our 2018 PRESTO Continuous Improvement partner program for business consultants looking to widen their service offering and expand their market presence.
We are looking for collaboration opportunities with experts who will partner with us brining this highly-innovative (and potentially disruptive) cloud-based performance enhancement solution to market.
In short, PRESTO is a set of “best of breed” Business Intelligence solutions for operational excellence, continuous improvement and performance enhancement reporting based on the core principles of Lean Six Sigma offering the installation of a company-wide sense of urgency, sense of accountability, and sense of purpose at all levels of the company. The product was originally built in a large bank in Europe working with outsourced shared service centres of excellences (in Poland and India) and enriched over time by the vast experiences of our super-talented management team who have now grown in numbers and have since enriched out product together with our clients.
If interested in joining our Kaizen Alliance, contact us at info@toppti.com
Your customers are implementing a procurement solution. Learn how to change beliefs, shift thinking, and drive conversations and change within your company to shift from operationally focused e-commerce to customer-centric digital commerce and help your company flourish. You'll also gain insights into how to get to the future and create a change organization.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
4. 4| 4|
We create value for our
clients by combining
Bots&Brains™
to improve the total
cost of doing business.
An outsourcing partner
that believes transparency
and alignment are required
to achieve long-term
success.
We provide customer
engagement and business
process solutions across
the entire customer
lifecycle.
We help clients become
more competitive by
simplifying the digital
transformation journey
across channels, analytics and
automation.
Who Is HGS?
5. 5|
At a Glance…
“Big enough to deliver globally, strong enough to invest, but small enough to really care.”
Since 1973*
75
delivery centers
7
countries
$597M
in revenue
44,528
employees
38
languages
255
clients
5|
* The company began in 2000 as HTMT; In 2006, the company restructured the BPM division as Hinduja Global Solutions (HGS).
HGS has made multiple acquisitions, some of which have been operating since 1973.
6. 6|
Our Vision
To be a globally preferred business process transformation partner
for our clients, creating value in their business through innovative
outsourcing solutions
6|
7. 7|
Our Distinctiveness
Our Domain Expertise and Finding
Ways to Create Value Through
Intelligent Innovation
• Expanding Channels
• Leveraging Analytics & Insights
• Adopting Automation
• Personalized, High Touch CX
8. 8|
We grow with our clients and help them along the customer experience transformation journey. . .
creating value through innovation.
CRAWL
Customer Service
Agent-driven, email or voice calls,
objective is query resolution, and
high customer satisfaction
Expanding channels, omni-channel
experience, and an effortless journey,
know your customer better via analytics,
quick query resolution via self help, and
improve UI design
Improved customer journey,
personalization, intelligent engagement
using AI and cognitive technology,
automation, self service, bots, virtual
assistants, mobile camera video support,
sales, marketing, customer centric
business models.
WALK
Customer Engagement
RUN
Customer Experience
8|
Our Approach
9. 9|
Technology Travel and Hospitality Automotive
Consumer Goods Healthcare Public Sector
Retail and eCommerce Financial Telecom
Deep Domain Expertise
9|
10. 10| 10|
Solution Providers at Heart
Driving Results, Consistently.
Technology
Achieved 97% issue resolution
rate using Self Help
Travel and Hospitality
Sold over $65M in tickets, using
Voice and sales training
Consumer Goods
Increased sales by 40% using
Chat for cart abandonment
Healthcare
Recovered $140M using Automation
and Clinical Expertise
Public Sector
Improved collections by 43% using
Retention Strategy Effort
Retail and eCommerce
Saved $1.4M in 3 months using AI
& Automation for Social Media
Financial
Reduced payroll cycle
time by 65% using HRO
Telecom
Achieved a 90% FCR by
Process Re-Engineering
Automotive
Converted 80% of SMS contacts
to Leads for auto shopping site
12. 12| 12|
A Leader in Our Industry
(But don’t take our word for it . . . )
Leader ISG Provider Lens™
Social Media Consulting
and Management
Services
Blue Print Winner’s Circle
Digitally Enabled
Contact Center
Healthcare Operations
Magic Quadrant for
Customer Management
Contact Center BPO
Peak Matrix
Contact Center
Outsourcing
BPO Healthcare Payer
BPO Healthcare
Provider
Neat Leader
CMS in Analytics,
Multichannel, Digital
Marketing, Telecom,
Retail, CPG, Healthcare,
High Tech
Business Transformation
through RPA & AI for
Healthcare & Insurance
13. 13|
Leader in Global
Outsourcing 100®
Best Use of Self
Service Technology
Best Outsourcing
Partnership
CSR Leadership
Awards 2018
Best Customer Service
Excellence Award
Best Customer Service
Department of the Year
Women of the Year
Cultural Transformation
Leader of the Year
Business Transformation
Leader of the Year
B2B Innovation
Gold Winner
Omnichannel
Social CRM Award
Customer Service
Team of the Year
New Product Innovation
Award for DigiCX®
13|
…and We’ve Won a Few Awards Along the Way
15. 15|
What We Do
Business Process
Optimization
Digital
Transformation
Customer
Engagement
Communicate with consumers via
multiple channels to address customer
service, sales, and support.
With a strong competence in
automation and analytics, achieve
breakthrough digital transformation.
Run operations efficiently and cost
effectively by optimizing front and
back office processes.
Automation
Voice Self Help
Email
Chat
Text
Social Media
Mobile Cam
IVR
Video
Human Resource
Outsourcing
Back office
Digital MarketingAnalytics
B2B Sales
17. 17|
Our Global Footprint
CANADA
Dartmouth, NS
Kentville, NS
Liverpool, NS
Charlottetown, PE
Belleville, ON
Barrie, ON
Pembroke, ON
North Bay, ON
Timmins, ON
Windsor, ON
INDIA
Bangalore
Mumbai
Chennai
Mysore
Hyderabad
Noida
Indore
Raipur
Pune
Mangalore
Nagercoil
Guntur
Durgapur
JAMAICA
Kingston
PHILIPPINES
Quezon City
Muntinlupa City
Iloilo City
UAE
Dubai*
UK
Chiswick
Selkirk
Preston
USA
Lisle* (Corporate
office)
Peoria, IL
Princeton, NJ
El Paso, TX
St. Louis, MO
Atlanta, GA
Jacksonville, FL
18. 18|
Languages Supported
North America
English
French
Spanish
PHILIPPINES
English
French
Spanish
Filipino/
Tagalog
Nihonggo
Mandarin
Cantonese
Indonesia
Bahasa
Thai
Vietnamese
Malay
Bahasa
Korean
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20. 20|
Our client longevity
proves we have a
passion for putting
the consumer first.
Getting the basics right is
critical to earning our
partners’ trust and driving
results. Consistently.
We’re problem solvers
at heart which is why
solutions is in our name.
We let our results speak
for themselves.
Our #1 priority is to
create value for our
clients through
innovation… and our
vision statement proves it.
Brilliant
Execution
Customer
First
Deep Domain
Expertise
Intelligent
Innovation
Why We Are the Right Business Transformation Partner…