This report covers: - Veterans Services Office Organizational Structure - Veteran Enrollment Growth - Veteran Certification Process Snapshot - Veteran Reports - Data Tracking & Administrative Challenges - Banner Student Information System Data - Future Report Development for accurate data capture

1. UHD Veteran Service Office
Administrative Processes
IT Support Request Overview
6/16/2015 UHD Veterans Services Department 1

2. Resources & Reporting
• Veterans Services Organizational Structure
• Veteran Enrollment Growth
• Veteran Certification Process Snapshot
• Veteran Reports
• Data Tracking & Administrative Problems
• Future Report Development
6/16/2015
UHD Veterans Services Department
2

3. Organizational Structure
Director
VA Certifying
Official
UHD Student
Worker
VA Funded
Work Study
Student
VA Certifying
Official
VA Funded
Work Study
Student
6/16/2015
UHD Veterans Services Department
3

4. VETERAN ENROLLMENT & GROWTH
6/16/2015
UHD Veterans Services Department
4

5. 0
50
100
150
200
250
300
350
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Chapter 30 Chapter 31 Chapter 33 Chapter 35
Chapter 1606 Chapter 1607 Hazelwood
VA – Once Certification Data
Chapter 31: 220
Chapter 33: 1213
Chapter 35: 250
Chapter 30: 669
Chapter 1606: 181
2004 -2015
Totals:6/16/2015 5

6. UHD Veteran Student Benefits Data
26%
8%
47%
10%
7%
2%
From 2004 to 2015
Chapter 30
Chapter 31
Chapter 33
Chapter 35
Chapter 1606
Hazelwood
6/16/2015 UHD Veterans Services Department 6

7. Chapter 33 (Post 9/11 GI Bill)
0
50
100
150
200
250
300
350
2010 2011 2012 2013 2014 2015
UH Vet Growth
6/16/2015
Students Certified
2010: 105 Students
2011:130
2012: 205
2013:193
2014:316
2015: 233
UHD Veterans Services Department
7

8. Chapter 30 (MGIB)
0
5
10
15
20
25
30
35
2010 2011 2012 2013 2014 2015
UH Vet Growth
Students Certified
2010: 35
2011: 20
2012: 19
2013:10
2014: 20
2015: 17
6/16/2015
UHD Veterans Services Department
8

9. Chapter 31 (Voc. Rehab)
0
5
10
15
20
25
30
35
40
45
2010 2011 2012 2013 2014 2015
UH Vet Growth
Students Certified
2010: 10
2011: 7
2012: 19
2013:25
2014: 42
2015: 27
6/16/2015
UHD Veterans Services Department
9

10. Chapter 35 (Dependents)
0
5
10
15
20
25
30
35
40
2010 2011 2012 2013 2014 2015
UH Vet Growth
Students Certified
2010: 19
2011: 12
2012: 22
2013:14
2014: 36
2015: 32
6/16/2015
UHD Veterans Services Department
10

11. Chapter 1606(Reserve)
0
5
10
15
20
25
2010 2011 2012 2013 2014 2015
UH Vet Growth
Students Certified
2010: 13
2011: 16
2012: 14
2013:15
2014: 21
2015: 22
6/16/2015
UHD Veterans Services Department
11

12. Admin Processing Tools in Use
• Banner Curriculum, Advising and Program Planning
(CAPP): To review enrollment & matriculation
• Fortis: Document Scanning & Repository
• Banner: To review student accounts, print schedules
• VA ONCE: To submit final certifications, adjustments
& terminations
• MS Outlook: Correspondence, request processing
and electronic form, records, documents repository
• UHD Website: Department overview, information,
electronic request forms, instructional materials
6/16/2015
UHD Veterans Services Department
12

13. Certification Process
Student Requests
Certification on
UHD website via
Form Stack
Email is generated
and delivered to
department
outlook account
Email is printed
from MS outlook
Email kept in MS
Outlook as archive
folder/document
repository
Schedule & Fee
documents printed
from Banner
Documents are
added to paper
folder with notes
on enrollment
Enrollment is
verified and
reviewed for issues
Enrollment & fee
data entered in VA
Once
VA Once Database
Certification
Complete
VA Once system
transmits to VA for
payment processing
Cert record is
printed from VA
Once & filed in
student folder
Student gets placed
on hold list if
Chapter 33 benefit
is 100%
Email sent w/
spreadsheet of
Chapter 33 Student
names each
semester
Accounting Places
holds on Chapt
31/33 accounts
VA Issues Payment
to UHD
6/16/2015 13

14. VA Once Process Flow
6/16/2015 14

15. External Offices Involved in
VA Educational Benefit processing
• Student Accounting: VA payment processing, VA
debts repayments, hold lists, Hazelwood Act, veteran
fees, waivers etc.
• Registrar: out of state tuition waivers, TSI holds,
HB269 request processing, early registration for
veterans
• Academic Advising: Monitoring veteran student
progress, repeated courses, parent institution letters
etc.
6/16/2015 15

16. Department Challenges/Needs
1. Data & Statistical Reporting: No data capture methods to
determine baseline to measure veteran student success
2. Inefficient Records/Knowledge Management System: Fortis does
not meet the need, MS Outlook is not a document repository
3. Lack of efficient communication to UHD Vets, Hazelwood
recipients, or Police Academy Cadets (veterans)
4. Need to transition from paper to digital systems
5. Streamline Student Accounting Processes, Communication &
Reporting
6. Monitor Changes in Veteran Student Enrollment
7. Admissions Process for Veteran Students: Veteran Self
Identification
6/16/2015 16

17. IT Support Requested
• Electronic Document/Knowledge Repository
• Veteran data included in Banner IMS
• Veteran Group created in Banner IMS
• OrgSync portal for UHD Veterans’
• Mandatory Reports from Student Accounting (directly
impacts Vet Services Dept. ability to provide
assistance to students)
• IT department assistance with creating reports from
Banner; or implement a standing request for report
jobs that staff analysts create
6/16/2015 17

18. Banner Veteran Reports Requested
• Veteran Applicant Report
• Veteran Students Enrolled
by VA code
• Veteran Students
Accounts receivable
reports
• Veteran Students Drop for
non-payment report
• Veteran Students
Withdrawn from Class
Report
• Veteran Students
Withdrawn from Report
• Veteran Students on
Probation End of Term
Report
• Veteran Student Hold
Report
• Veteran Students
petitioned to graduate
report
• Veteran Students
graduated Student report
6/16/2015 18

19. 49
27 18
468
244
57
39 22
552
276
54
32 6
237
0
100
200
300
400
500
600
201430 201435 201440 201510 201520 201530 201535 201540 201610 201620 201630 201635 201640 201710
New Veteran Student Enrollments 2014-2017
1st Term

20. Former (03)
Graduate
Program (14)
HCC Joint
Admission
(20)
LSCS Joint
Admission
(16)
New
Freshman
(01)
New
Freshman
International
(05)
New Transfer
(02)
New Transfer
International
(06)
Safety & Fire
Program (15)
Transient
(04)
UH-UHD
Transfer
Program (10)
Admit Type 1 68 11 55 358 1 1346 1 1 16 14
0
200
400
600
800
1000
1200
1400
1600
Admit Type (SSEMTRCK Data)

21. 24
67
792
606
11
31
550
AMERICAN
INDIAN/ALASKAN
NATIVE
ASIAN BLACK - NON-
HISPANIC
HISPANIC NATIVE
HAWAIIAN/PACIFIC
UNKNOWN WHITE - NON-
HISPANIC
VETERAN STUDENT RACIAL DATA 2014-2017
Veteran Student Racial Data 2014-2017

22. 952
1129
850
900
950
1000
1050
1100
1150
Female Male
Veteran Student Gender Data 2014-2017
Veteran Student Gender Data 2014-2017

23. 1 1
356
63
261
6 24 39 7 41 1 1
1280
0
200
400
600
800
1000
1200
1400
Veteran Student Type Data 2014-2017
Student Type

24. UC_UND
CLARED
MBA PS CJ GEN. BUS ST BIO P_ST_CS
P_HS_PS
Y
BUS MGT ACC BUS SCM PS ISAE
Interdisc
Stdy
FINA
SOCIAL
WORK
BUS MKT
MAJOR 189 180 146 125 105 101 93 87 81 60 55 51 50 47 41
0
20
40
60
80
100
120
140
160
180
200
AxisTitle TOP VETERAN STUDENT MAJORS 2014-2017

25. CH1606 CH30 CH31 CH33 CH35 HAZ HAZELWOOD UNCODED
Count of Students 22 40 34 346 23 18 4 1594
0
200
400
600
800
1000
1200
1400
1600
1800
NO.ENROLLED
CHAPTERS CODED IN BANNER

26. Houston Humble Katy Spring Cypress Pearland Sugar Land Kingwood Richmond
Missouri
City
Tomball Killeen
San
Antonio
Series 1 975 96 80 75 64 44 34 33 32 30 26 22 21
0
200
400
600
800
1000
1200
AXISTITLE TOP VETERAN STUDENT RESIDENT CITIES 2014-2017

27. 201620 201610 201710 201510 201520 201320 201420 201210 201220 201310
Semeters 427 151 142 122 122 106 104 97 91 91
427
151
142
122 122
106 104 97 91 91
0
50
100
150
200
250
300
350
400
450
Top 10 Highest Enrollment Terms (SSEMTRCK DATA)

28. 4 2 1 2 2 3 2 1
7
1 1
7
2 4 4
11
2 3
17
4 3
18
7
1
10
5
1
13
2 3 1
23
7
2
1211
1 1
22
12
2 1
34
26
4 2
37
25
17
2 2
63
47
17
1
4
91
81
19
3
7
123
1
82
19
1
7
136
5
66
2
18
12
117
2
96
1
17
1
14
134
2
83
2
19
3
10
100
2
77
0
20
40
60
80
100
120
140
160
199310
199410
199510
199610
199710
199730
199820
199920
200020
200110
200130
200220
200310
200340
200420
200440
200520
200610
200630
200710
200730
200810
200830
200910
200930
200940
201020
201035
201110
201130
201140
201215
201230
201240
201315
201325
201340
201415
201425
201435
201510
201520
201530
201540
201615
Veteran Student Enrollment By Term (SSEMTRCK DATA)
Enrollments

29. 0 BA BAAS BBA BS BSET BSW MA MAT MBA MS MSM PBAC UHD
Degree Name 962 89 45 208 370 16 11 14 5 84 30 23 12 3
0
200
400
600
800
1000
1200
Veteran Student Degrees Pursued