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1. Sources: oecd-ilibrary.org (1) iris.peabody.vanderbilt.edu (2) opentextbc.ca (3) socialworkers.org (4)
Assessment - A process of gathering and analyzing information about a student's learning and
performance to inform educational decisions and improve student achievement. This can include formal
and informal measures, such as tests, quizzes, observations, and interviews.
Customer - In the context of management, a customer can refer to anyone who receives a product or
service from a company or organization. This can include end-users, clients, patients, students, and
other stakeholders.
Efficiency - The ability to accomplish a task with minimal waste of resources, such as time, money, or
materials. In management, efficiency is often measured in terms of productivity, output, and cost-
effectiveness.
Evaluation - The process of judging the quality, effectiveness, or value of a program, project, or product.
This can involve collecting and analyzing data, providing feedback, and making recommendations for
improvement.
Feedback - Information or comments about a person's performance or behavior, given with the
intention of improving their skills, knowledge, or behavior. Feedback can come from supervisors, peers,
customers, or self-assessment.
Framework - A structure or set of guidelines that provides a foundation for planning, implementing, and
evaluating a program, project, or process. A framework can include goals, objectives, strategies, and
indicators.
Goal - A specific and measurable outcome that a person or organization aims to achieve. Goals are often
long-term and broad, and they provide direction and motivation for action.
Governance - The system of rules, practices, and processes by which a organization is directed and
controlled. This can include the roles and responsibilities of the board of directors, management, staff,
and stakeholders.
Impact - The effect or influence that a program, project, or product has on its intended audience or
environment. Impact can be positive or negative, intended or unintended, short-term or long-term.
Improvement - The process of making something better, more effective, or more efficient. Improvement
can involve changes in policies, practices, procedures, or products.
Input - The resources, such as time, money, materials, or information, that are required to produce an
output or outcome. Input can also refer to the contributions or ideas of stakeholders in a process.
Manager - A person who has the authority and responsibility to plan, organize, direct, and control the
work of a group of individuals, typically in an organization or business.
Model - A representation or example of a system, process, or concept that can be used as a guide or
template for replication or improvement. A model can be theoretical or practical, and it can be used to
explain, predict, or optimize outcomes.

2. Sources: oecd-ilibrary.org (1) opentextbc.ca (2) iris.peabody.vanderbilt.edu (3) unstats.un.org (4)
Assessment: The process of gathering and analyzing data in order to make informed decisions or
judgments.
Customer: A person or organization that purchases a product or service from a business.
Efficiency: The ability to accomplish a task with minimum waste of time, effort, and resources.
Evaluation: The process of critically examining a subject and making judgments about its quality,
significance, or impact.
Feedback: Information provided about a person's performance or a product's effectiveness, often used
to make improvements.
Framework: A structure that supports something else, or a set of rules or guidelines that help to
organize and give shape to something.
Goal: A desired result or aim that a person or organization works towards achieving.
Governance: The process of overseeing and managing an organization or system, often involving
decision-making and policy-setting.
Impact: The effect or influence that something has on a person, situation, or system.
Improvement: The process of making something better or more effective.
Input: Information, ideas, or resources that are contributed to a process or project.
Manager: A person responsible for overseeing and coordinating the work of a team or department.
Model: A representation or simulation of a system or process, often used for testing or analysis.

3. Sources: iris.peabody.vanderbilt.edu (1) oecd-ilibrary.org (2) opentextbc.ca (3) unstats.un.org (4)
Assessment – The process of evaluating an individual, situation, or system to determine their needs,
strengths, and weaknesses.
Customer – An individual or organization that receives goods or services from a business or organization.
Efficiency – The ability to produce desired results with minimal waste of time, effort, or resources.
Evaluation – The process of determining the value, significance, or quality of something.
Feedback – Information about the performance or behavior of an individual, system, or process that is
used to improve it.
Framework – A structure or system that provides guidance for organizing and implementing a particular
process or activity.
Goal – A desired outcome or result that is to be achieved through a specific course of action.
Governance – The system of rules, policies, and procedures that guide the management and decision-
making of an organization.
Impact – The effect or influence that an action, event, or decision has on a particular situation or
outcome.
Improvement – The process of making something better or more effective.
Input – The resources, information, or data that are used as a basis for a process or activity.
Manager – An individual who is responsible for planning, organizing, leading, and controlling the
activities of a group or organization.
Model – A representation or simulation of a real-world system or process that is used to understand,
analyze, or predict its behavior.