House CAllBringing the doctor back home to the patientPresented by Team VAPS
AgendaCurrent SituationOutcomesFuture SituationRiskOutputsSuccess MeasuresPlan Time CostConclusion
Current Situation
OutcomesStreamline the appointment process Provide choice of doctor to patientsIncrease doctor customer baseReduce travel and wait timesSupport continual improvement process
Stakeholders
Process Changes
Top 3 Risks15 high risksPEST analysis2 examples
OutputInternet based application consisting ofAn appointment scheduling serviceAn advanced video conferencing serviceOnline payment serviceReporting services
Success measuresABS Statistics: 20,000 GPs in AustraliaGPs Australia Wide 			: 20,000Avg. Visit per week  			: 13420% Eligible visits    			: 26.810% Visits via HouseCall by year 3	: 2.68TechnicalResponse times, capacity/load, forecasted/actual usage
Success measuresUser experienceUser feedbackErgonomics of Human System Interaction)ReportingNumber of errorsNumber of reported problems
Plan, Time, CostGPs Australia Wide 	: 20,000Avg. Visit per week  	: 13420% Eligible visits    	: 26.810% Visits via HouseCall	: 2.68HouseCall charge 	: $3.50(5% of  GP consult fee)
ConclusionThe HouseCall medical system aims to leverage the power of the NBN tostreamline patient servicesquickly connect patient to doctorand provide benefit to all stakeholders.QUESTIONS  ????
referenceshttp://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/8689.0Main+Features12002?OpenDocument

VAPS

Editor's Notes

  • #5 Key outcome highlights of HouseCall are
  • #10 To achieve our desire outcomes, we will develop an internet based application that will manage the scheduling and doctor-patient connectionThe system will allow Patients to search for doctors and book an appointment Connect patient and doctor via a video conferencing interface Allow sharing of appropriate files, such as xrays, results, between doctor and patientFacilitate payment for the appointmentProvide feedback on the experience and quality of the service and Generate various reports such as demographic reports, application performance reports Items that wont be covered at this stage of the project, but could be extended to in the future areAppointments requiring specialised equipmentMedicare interoperabilityHandling of Medical scripts.
  • #13 Using critical path and parametric techniques we estimate that the project will take approximately 8.5 months to complete for a cost of roughly $380,000Applying our target success measures to ABS data, we calculate the estimated net present value to be just over $600,000