Medical Laboratories outsourcing

1. Tarek Shaker PMP, CPHQ
Development & Training manager
Al Borg Laboratories (GCC & AFRICA)
June 2017
Laboratory Outsourcing
Sharing Knowledge
An initiative by:

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Laboratory OutsourcingThe Value of Laboratory Medicine

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Laboratory Medicine at the center of the Healthcare system
LAB
Determine
appropriate
treatment
Evaluate
response
Diagnose
disease
Identify risk
factor &
symptoms
70% of medical decisions
are based on lab results

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Laboratory OutsourcingLaboratory Outsourcing

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In a time where healthcare costs are continuously increasing, more hospitals and polyclinics are
interested in outsourcing their services
Recently, outsourcing has expanded beyond traditional administrative
and back office functions to include ER, anesthesia, radiology,
rehabilitation, home service/care and labs.
Market Vision
laundry
9%
housekeeping
17%
maintenance
18%
catering
56%
2011, out of 8,000 hospitals surveyed for outsourced support services, USA
Unfortunately, we don’t have any data reflects Outsourcing activities in Healthcare facilities in MENA

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Healthcare System Challenges
Workforce
Efficiency &
Utilization
Access Financial Sustainability
Quality & Safety
Health System Challenges
Private Sector Participation (PSP) is one of the most effective tools that can be used to handle
the following main challenges in the health system
Satisfaction Information Systems
Patient satisfaction is low,
especially in primary
healthcare.
There is a lack of integrated
information systems across all
levels of care.
Long waiting times and
insufficient capacity cause
significant access problems.
Due to inefficient operations
most resources remain
underutilized.
Healthcare costs are rapidly
rising and budgetary
resources are under
pressure.
The quality of medical care is
highly variable and safety
standards are not well
applied.
There is a heavy reliance on
expatriates and some fields of
healthcare lack qualified
personnel.
PrivateSectorParticipation(PSP):
Isoneofthemosteffectivetoolsthatcanbeused
tohandlemainchallengesinHealthcaresystem

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Saudi Arabia MOH approach
PSP Initiatives
Home Care
Hospital
Commissioning
Laboratory
Medical City
Radiology
Long-Term
Care
Rehabilitation
Pharmacy
Primary Care
Private Sector
Participation (PSP)
Program aims to
increase the share of
private sector in
healthcare delivery
with the usage of
public-private-
partnership (PPP)
models.
Prepara
tion of
Phasing of the PSP Program
PSP ApproachAs per Saudi 2030 vision, MOH is determined to project the leverage of public-
private-partnership as illustrated in below diagram

8. What is Laboratory Management Outsourcing?
8
It is when a medical laboratory decides to hand on full, or part of its operations to a laboratory company
to improve its operations. Responsibilities are divided to ensure business optimization
Hospital/Polyclinic/Clinic
/Labs
Laboratory
Lab Management Provider
 Provides location
 Licensing for laboratory and
staff
 Staff sponsorship
 Support services (Cleaning
services, security, utilities, IT
infrastructure.. Etc)
 Billing
 Approvals
 Laboratory setup and
operations
 Equipment & technology
setup, maintenance and
management
 IT setup and maintenance
 Lab information management
 Quality and compliance
 HR management Purchasing
and procurement
 Logistics and supply chain
management

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Laboratory OutsourcingValue Proposition

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Benefits and Expectations

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Benefits and Expectations

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Value Proposition
Outsourcing lab management can directly impact Healthcare facilities performance in 3 main aspects:
Cost Efficiency
QualityCapabilities
• Up to 20% of savings can be achieved , as
we introduce efficiency through data and
analytics, process standardization,
financial management, lab ordering
patterns, and others
• Further savings can be achieved through
economies of scale and shared resources
• Internationally accredited laboratories will
be able to apply quality standards up to
accreditation levels
• Help you achieve higher quality services
through standardized laboratory services
• Each outsourced laboratory will have
access to all
• Investments in information technology
and data capabilities drive health care
facilities engagement and enhanced
outcomes
• Access to high quality top of the line
Laboratory equipment
Improvement Pillars

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1. Al Borg Laboratories – Lab management presentation (email: t.shaker@alborglaboratories.com. www.alborglaboratories.com)
2. Demonstrating the Value of Laboratory Medicine, IFCC Madrid 2016, Professor Howard Morris, University of South Australia
and SA Pathology Adelaide, South Australia
3. Private sector participation (psp) in healthcare, ministry of health, health strategic transformation center (HSTC), KINGDOM
OF SAUDI ARABIA, January 2017.
4. Lab management white paper, Quest Diagnostic USA, 2014
References

15. If anytime you need more clarification or
help, please don’t hesitate to contact me.
I will be more than happy to give you all
needed information
Tarek Shaker, PMP, CPHQ, Healthcare Management
Al Borg Medical Laboratories | Development & Training Manager |
t.shaker@alborglaboratories.com