Affordable Mobility Solution with gsm multichannel cellular gateway, the aGATEusnetserve
GSM multichannel cellular gateway for least cost routing and failover exclusively for Avaya business partners
usnetserve inc is a Gold Member of the Avaya DevConnect Program
FCC parts 22 and 24 Type Acceptance
PTCRB approval
DevConnect tested
Sparrow SMS has grown into the market leader in mobile messaging and now powers mobile Campaigns for some of the most well-known brands. We will continue to provide robust and user-friendly SMS messaging solution to help marketers efficiently enhance their business.
A long and Detailed presentation
- Enjay's Products and Solutions
- Enjay's History and Evolution
- Working Culture & Careers at Enjay
- Support for Enjay's Solutions.
- Partnership Options
- CSR Activity @ Enjay.
What we do and who we are.
We help you manage Entire Customer Experience Lifecycle with our CRM + Call Centre Solutions and Mobile Apps. We also help you to save on Hardware Costs and Software licensing costs with our Thin Clients and Tiguin Linux OS.
Finally, We are first and only Tally Cloud Providers tested and approved by Tally Solutions.
Enjay IT Solutions Ltd is a closely held Public Limited Company, incorporated in India.
visit www.enjayworld.com for more details.
Call 9898007650 or Email to salesteam@enjayworld.com
Salesforce’s Andy Kung on the Power of CRM IntegrationsTwilio Inc
What happens when you combine the world’s most popular CRM solution with the power of Twilio APIs? Something electric called Lightning Dialer. Andy Kung, Director of Product Management for Sales Cloud at Salesforce, joined Twilio at SIGNAL 2017 to share all about this new VoIP product in Salesforce. Watch his full talk here: https://www.twilio.com/learn/contact-center/salesforce-s-andy-kung-on-the-power-of-crm-integrations
SMS Marketing - do's and don'ts. Some explanation, many business cases. This presentation was given during the latest BDMA Workshop about SMS Marketing
Affordable Mobility Solution with gsm multichannel cellular gateway, the aGATEusnetserve
GSM multichannel cellular gateway for least cost routing and failover exclusively for Avaya business partners
usnetserve inc is a Gold Member of the Avaya DevConnect Program
FCC parts 22 and 24 Type Acceptance
PTCRB approval
DevConnect tested
Sparrow SMS has grown into the market leader in mobile messaging and now powers mobile Campaigns for some of the most well-known brands. We will continue to provide robust and user-friendly SMS messaging solution to help marketers efficiently enhance their business.
A long and Detailed presentation
- Enjay's Products and Solutions
- Enjay's History and Evolution
- Working Culture & Careers at Enjay
- Support for Enjay's Solutions.
- Partnership Options
- CSR Activity @ Enjay.
What we do and who we are.
We help you manage Entire Customer Experience Lifecycle with our CRM + Call Centre Solutions and Mobile Apps. We also help you to save on Hardware Costs and Software licensing costs with our Thin Clients and Tiguin Linux OS.
Finally, We are first and only Tally Cloud Providers tested and approved by Tally Solutions.
Enjay IT Solutions Ltd is a closely held Public Limited Company, incorporated in India.
visit www.enjayworld.com for more details.
Call 9898007650 or Email to salesteam@enjayworld.com
Salesforce’s Andy Kung on the Power of CRM IntegrationsTwilio Inc
What happens when you combine the world’s most popular CRM solution with the power of Twilio APIs? Something electric called Lightning Dialer. Andy Kung, Director of Product Management for Sales Cloud at Salesforce, joined Twilio at SIGNAL 2017 to share all about this new VoIP product in Salesforce. Watch his full talk here: https://www.twilio.com/learn/contact-center/salesforce-s-andy-kung-on-the-power-of-crm-integrations
SMS Marketing - do's and don'ts. Some explanation, many business cases. This presentation was given during the latest BDMA Workshop about SMS Marketing
Create an IVR that Keeps Up with Your CustomersTwilio Inc
When customers call your contact center, almost a third of their time is spent in your IVR system. Al Cook, Twilio Product Director, explains how to make the experience a good one. Watch the full webinar here: https://www.twilio.com/learn/contact-center/create-an-ivr-built-for-customer-experience
ParNets India have well trained and dedicated crew of specialized experts and Technical professionals, who can create a high-quality web application remedy for your business. We follow the systematic and standardized approach for all endeavours and our website design strategy includes professional web designing along with flawless coding and design.
With a simple implementation of our customizable widget on your company website, you enable your worldwide customers to order, setup and maintain, any type of phone numbers, in combination with easy to use call routing packages (IVR features, from a simple forwarding of calls to full contact center solution that can benefit any company).
Service is live in a couple of clicks and no resources from your company are required. With this solution you give your customers quick time to market and full control over their communications, and your company can increase revenue, cut costs and focus resources in your core/future business.
There are no setup, monthly costs or any kind of commitments.
Konsole Indya Communications Pvt. Ltd. is a leading IT company providing web enabled and software services to wide variety of client base across Central India.
10 Must Have Phone System Features that Business NeedsKirti Khanna
Having the right features on your business phones will make your business more perfect and productive. Take a look at must have features that improve your business performance.
In many ways, Twilio is like a box of legos. You get building blocks to create communication workflows that make sense for your business. For this presentation, we've benchmarked what more than 1,000,000 developers are doing with Twilio. With a focus on business-to-customer communications, we'll talk about the common problems being solved and how they are being solved.
House of Fraser case study with Poq and DemandwareMichael Langguth
Our co-founder Michael Langguth held a webinar with Demandware and House of Fraser's Mobile Business Development Manager, Antonio Tella, about how the retailer has managed to achieve remarkable results with its current iOS and Android app offering.
Questions covered in the webinar include:
How can apps be used to design a great multichannel experience for consumers?
What’s the business case for an app when your website is mobile optimised? Which key metrics do House of Fraser use to measure the performance of the app?
How can Demandware Commerce and your warehouse management system be integrated with your app?
Which issues did Poq and House of Fraser consider when they integrated a native app with Demandware Commerce?
What are the advantages and disadvantages of building an app on a SaaS platform?
To watch the webinar, visit: http://bit.ly/1cMBe0S
To find out more about the Poq app commerce platform, visit: http://poqcommerce.com
Telecom companies can increase engagement & customer experience and open a new sales channel by digitalization of customer self care products. Mobile apps play a significant role in self care.
Amazon Connect delivers personalized customer experience for your contact centerAmazon Web Services
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
Evolving Customer Experience with Amazon Connect, An AI based Contact Centre ...Amazon Web Services
Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights.
Speaker: Zoe Pelbart, Account Manager, AWS Public Sector
All Web Leads’ Lorena Lauv on How to Scale a Virtual Call CenterTwilio Inc
Growing your business and need to make sure your contact center scales with it? Lorena Lauv, All Web Lead's Director of Software Services, joined Twilio at SIGNAL 2017, to share her best practices. Watch her full talk here: https://www.twilio.com/learn/contact-center/all-web-leads-lorena-lauv-on-how-to-scale-a-virtual-call-center
Webinar on In-App Purchase API and how to integrate customers' prepaid or postpaid mobile account to make the purchase instead of credit cards and increase customers willingness to pay via an app. See the webinar here http://www.youtube.com/watch?v=4HDBczUAAKc&index=7&list=PL1W3r87U-InmC658zcOym6VqNEdfKSfPx
Create an IVR that Keeps Up with Your CustomersTwilio Inc
When customers call your contact center, almost a third of their time is spent in your IVR system. Al Cook, Twilio Product Director, explains how to make the experience a good one. Watch the full webinar here: https://www.twilio.com/learn/contact-center/create-an-ivr-built-for-customer-experience
ParNets India have well trained and dedicated crew of specialized experts and Technical professionals, who can create a high-quality web application remedy for your business. We follow the systematic and standardized approach for all endeavours and our website design strategy includes professional web designing along with flawless coding and design.
With a simple implementation of our customizable widget on your company website, you enable your worldwide customers to order, setup and maintain, any type of phone numbers, in combination with easy to use call routing packages (IVR features, from a simple forwarding of calls to full contact center solution that can benefit any company).
Service is live in a couple of clicks and no resources from your company are required. With this solution you give your customers quick time to market and full control over their communications, and your company can increase revenue, cut costs and focus resources in your core/future business.
There are no setup, monthly costs or any kind of commitments.
Konsole Indya Communications Pvt. Ltd. is a leading IT company providing web enabled and software services to wide variety of client base across Central India.
10 Must Have Phone System Features that Business NeedsKirti Khanna
Having the right features on your business phones will make your business more perfect and productive. Take a look at must have features that improve your business performance.
In many ways, Twilio is like a box of legos. You get building blocks to create communication workflows that make sense for your business. For this presentation, we've benchmarked what more than 1,000,000 developers are doing with Twilio. With a focus on business-to-customer communications, we'll talk about the common problems being solved and how they are being solved.
House of Fraser case study with Poq and DemandwareMichael Langguth
Our co-founder Michael Langguth held a webinar with Demandware and House of Fraser's Mobile Business Development Manager, Antonio Tella, about how the retailer has managed to achieve remarkable results with its current iOS and Android app offering.
Questions covered in the webinar include:
How can apps be used to design a great multichannel experience for consumers?
What’s the business case for an app when your website is mobile optimised? Which key metrics do House of Fraser use to measure the performance of the app?
How can Demandware Commerce and your warehouse management system be integrated with your app?
Which issues did Poq and House of Fraser consider when they integrated a native app with Demandware Commerce?
What are the advantages and disadvantages of building an app on a SaaS platform?
To watch the webinar, visit: http://bit.ly/1cMBe0S
To find out more about the Poq app commerce platform, visit: http://poqcommerce.com
Telecom companies can increase engagement & customer experience and open a new sales channel by digitalization of customer self care products. Mobile apps play a significant role in self care.
Amazon Connect delivers personalized customer experience for your contact centerAmazon Web Services
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
Evolving Customer Experience with Amazon Connect, An AI based Contact Centre ...Amazon Web Services
Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights.
Speaker: Zoe Pelbart, Account Manager, AWS Public Sector
All Web Leads’ Lorena Lauv on How to Scale a Virtual Call CenterTwilio Inc
Growing your business and need to make sure your contact center scales with it? Lorena Lauv, All Web Lead's Director of Software Services, joined Twilio at SIGNAL 2017, to share her best practices. Watch her full talk here: https://www.twilio.com/learn/contact-center/all-web-leads-lorena-lauv-on-how-to-scale-a-virtual-call-center
Webinar on In-App Purchase API and how to integrate customers' prepaid or postpaid mobile account to make the purchase instead of credit cards and increase customers willingness to pay via an app. See the webinar here http://www.youtube.com/watch?v=4HDBczUAAKc&index=7&list=PL1W3r87U-InmC658zcOym6VqNEdfKSfPx
Esto basado en la vida real cuando todo marte de una broma por parte de unos estudiantes hacia su "estupenda" profesora...cuando de pronto nos encontramos dentro de ella...(la broma)
NGN is a packet-based network able to provide Telecommunication Services to users and able to make use of multiple broadband, QoS-enabled transport technologies and in which service-related functions are independent of the underlying transport-related technologies. It enables unfettered access for users to networks and to competing service providers and services of their choice. It supports generalized mobility which will allow consistent and ubiquitous provision of services to users.
IIT RTC 2016 Telecoms is now DemocratizedAlan Quayle
highlighting that the words Telco and Telecoms are different. I gave lots of examples of how the democratization of telecoms is enabling a DIY movement across enterprises and services providers in solving problems in their businesses. All based on telecom app development. I then highlighted the challenges Telcos (network operators) have faced in harnessing this movement.
Future of Programmable Telecoms at Restconn 2017Alan Quayle
Explaining Programmable Telecoms and why its importance, why predictions are usually wrong, what to look for in less wrong predictions. Presented at Restconn 2017 in Prague May 23-25.
How Small Businesses can grow faster using Cloud Communications and TelephonyKnowlarity
SMEs and SMBs are often hailed as the backbone of emerging market economies. Traditionally they have relied on outdated technology and systems which have limited their productivity and prevented them from realising their true potential. However, an increasing number of SMEs are beginning to adopt technology that can help them jump to the next level of evolution.
Cloud telephony is one such technology that the SME and SMB space is embracing with a certain degree of alacrity as business owners begin to understand how it can help them enhance customer retention, loyalty and decrease operational costs. Enlisted below are six of the most business benefits of cloud telephony for SMEs and SMBs.
Multiple uses of predictive dialer softwareLeadsRain
And student predictive is a software application on the Internet, who works from a list of potential customers or clients and request phone numbers of contact "with more phone lines then no agents available.
Do You Know How Virtual Numbers Can Help You.pdfUSDSI
Virtual phone numbers differ from regular phone numbers associated with a physical device. These digits are generated in cyberspace and associated with an existing phone number. This is why cloud telephony is another name for using virtual numbers.
7 Learnings About Call Conversions (From 7 Marketing Leaders)DialogTech
We spoke with 7 marketing leaders about call conversions. What we discovered was eye-opening. Leaders from Esurance, Expedia, LendingTree, Goddard School, LegalZoom, and more shared with us the unexpected impact call conversions have had on their business.
Capture & Track Every Conversion in Today's Mobile WorldDialogTech
From DialogTech's Digital Summit in Chicago, hear from Ryan Kluever, Media Manager at iCrossing, discuss ways to capture and track every conversion in today's mobile world
Big Optimization in a Mobile-First WorldDialogTech
From the DialogTech Digital Summit in Chicago, hear DialogTech Digital Marketing Lead, Kelley Schultz, discuss bid optimization in a mobile-first world
20/20 Insights: Mobile Marketing Predictions from 20 Marketing LeadersDialogTech
We asked 20 influencers - marketers, product experts, analysts, and journalists - to share their vision of the future of mobile marketing. Scroll through their predictions, then join the conversation on Twitter using the hashtag #DT2020.
How Marketers are Making a 49% ROI Mistake - and They Don't Even Know ItDialogTech
We found that marketers could be making a 49% ROI mistake by omitting one simple thing from how they measure and optimize their marketing: phone calls. Learn more about our research.
Marketing & Technology: Are We Finding Common Ground?DialogTech
It’s now apparent that finding common ground between marketing and technology will help us provide a seamless customer experience by integrating our systems and data. But don’t take it from us, take it from some of the top leaders in marketing and technology.
The Definitive Guide to Automated IVR Phone SurveysDialogTech
How well do you know your target audience? Do you know how satisfied your customers are with your products and services? Do you know your prospects’ most pressing pain points, or what features they value most in a solution?
The answers to these and similar questions often separate the successful businesses from the underperforming. That’s why more and more companies today are embracing the value of customer phone surveys.
Get this guide and learn how to use automated IVR phone surveys for:
-Measuring customer service and support satisfaction
-Automating pre- and post-delivery appointment surveys and confirmations
-Generating, capturing, and scoring phone leads
-Receiving feedback from customers testing new products in beta
-Conducting market research
-Soliciting order reminders and reordering
New Ways to Integrate Intelligent Voice Broadcasting Into Your Marketing and ...DialogTech
When you hear the term “voice broadcasting,” you may think of an automated phone message from your kids’ soccer coach reminding you of practice next week or a boring marketing blast. Most people think of voice broadcasting as an impersonal, inflexible message that doesn’t give the recipient the option to ask questions, reschedule, or connect with a real person. But voice broadcasting is more than a simple recorded phone message; it’s an interactive customer notification tool.
Today marketing and sales professionals are using intelligent voice broadcasts to cut costs, save time, and generate leads and revenue. They have become an effective strategy for improving customer engagement and satisfaction.
This white paper explains how marketing and sales professionals are using intelligent voice broadcasting today. It presents specific use cases on how voice broadcasting can increase revenue and improve customer communications. It also discusses how voice-based marketing automation technologies are making it easy for marketers and salespeople to implement intelligent voice broadcasting.
The Missing Piece of Marketing Automation: Your PhoneDialogTech
The first step toward strengthening your marketing is making better use of a tool that is already on your desk: the phone. If your business already uses a marketing automation system, the phone is often an underappreciated part of the automation equation. And if your company doesn’t yet use marketing automation, there is no better and simpler place to start with marketing automation than by using the tool you already use every day. In part because of all the marketing advances outlined above, businesses often take the phone for granted. We forget that simply talking with your customers can effectively market and grow your business.
The Ifbyphone® Responsiveness Index ranks STORES Magazine’s 2011 top 100 retail brands based on how quickly customers connect to a live conversation when calling each brand.
Ifbyphone® research shows that 1 in 5 retail stores take more than a minute to answer customer calls even though customers are 59 percent more likely to buy and 73 percent more likely to recommend brands that respond in sixty seconds or less.
Brand responsiveness plays an important role in sales conversions, customer retention and brand advocacy. When customers cannot quickly establish a voice connection with a brand, they are likely to abandon their attempt and move on to a competitor, regardless of the benefits the brand has to offer.
The Ifbyphone® Responsiveness Index ranks STORES Magazine’s 2011 top 100 retail brands based on how quickly customers connect to a live conversation when calling each brand. Response times and rankings were measured by three independent secret shoppers who measured the amount of time it took for each brand to answer
a customer phone inquiry with a live conversation at both local and corporate locations.
The Marketer's Guide to Tracking and Scoring Phone LeadsDialogTech
Do you know where all of your leads come from? When you can’t track phone leads back to your marketing, you can’t take credit for the revenue you bring in. And you risk wasting budget on marketing that isn’t working.
Voice-based marketing automation enables you to track and manage inbound calls. Marketers use it to see exactly how their ads and campaigns generate phone leads. Join Ifbyphone CEO Irv Shapiro as he explains how businesses use voice-based marketing automation to improve their lead generation.
Real Estate Pro - Want to close more leads? Answer the phone.DialogTech
Are you a real estate broker? Learn how Ifbyphone and the National Association of REALTORS® are helping your agents close more deals.
Contacting leads if half the battle...
The odds of contacting leads increases by 100x within five minutes versus thirty minutes.
The odds of qualifying leads increases by 21x within five minutes versus thirty minutes.
93% of consumers consider REALTOR response time very important.
Improve Advertising ROI Using Call TrackingDialogTech
Want to get head start maximizing your advertising ROI ?
Get insights into how you can boost advertising ROI up to 400%, capture 30% more leads and negotiate better advertising rates using cold, hard data.
What will you learn?
What lead type is most valuable to most sales organizations?
How to measure response rates with a call-to-action of “call us”
Examples of how to demonstrate ROI, optimize ad spend & increase lead flow
Wondering how to start a virtual call center? We'll show you how in just 8 slides using Ifbyphone.com. You can quickly create a web-based virtual call center for a support help desk, distributed workforce, inbound sales team, and more. To learn more about how your business can start a virtual call center, visit ifbyphone.com
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Key Trends Shaping the Future of Infrastructure.pdf
Value In The Clouds
1. Value in the Clouds How Carriers Can Grow Revenue with Cloud Telephony
2. The Great CLEC Squeeze CLEC Customers want more than dial tone … They want applications. Transport/dial tone prices are falling
3. How can Cloud Telephony help? Differentiate your telephone company by bundling automated telephone applications with your dial tone. Just as cloud computing is revolutionizing the computer application industry cloud telephony will revolutionize the telephone industry.
5. SMB Now Magazine Quote “On average, 70 percent of employee respondents of small and medium businesses (SMBs) with up to 400 employees said they spend 17.5 hours each week addressing the pain points caused by communications barriers and latencies…” “In hard costs, the study concluded, companies of 100 employees could be losing more than $500,000 each year by not addressing their employees' most painful communications issues.” http://www.smbnow.com/articles/Inefficeint-Communications-cost-SMBs-5000-per-Employe
6. Telecommunications Online “Managed Services: Once reserved for large global enterprises, managed services now enable SMBs to do more with less. According to Forrester1, “similar to enterprises, SMBs say that very important reasons for choosing managed services include simplifying operational management and the need for better quality and reliability than could be achieved in-house.” http://www.telecommagazine.com/search/article.asp?HH_ID=AR_4968 1. Source: The State Of SMB Networks and Telecommunications: 2008, Forrester Research, Inc., July 2008
7. Frost and Sullivan “Since the hosted model is characterized by benefits such as low cost and rapid deployment of applications, it seems to be the ideal option for deploying rapidly evolving speech technology.”
8. Datamonitor “the North American market for hosted outbound IVR is set to grow from an estimated $213 million in 2008 to $524 million by 2013. Spending is expected to increase at a rate of 20% per year for the next five years as organizations adopt automated outbound calling to reduce costs and improve customer satisfaction.”
12. You Can Do That Implementation Steps Drop in a SIP trunk between your switch and Ifbyphone. Select the specific Ifbyphone features you want to provide to your customers. Work with the Ifbyphone implementation team to define your customer portal look and feel. Marketing Steps Define your customer packaging Price per service, per minute or both Support Select to perform first line support or outsource this to Ifbyphone Start Selling
13. What’s different NO significant capital expenditures or new equipment required for most implementations NO long lead times – you can be up and test selling the services in a couple of weeks NO all or nothing business decisions – low OPX -begin with Ifbyphone at a bit at a time, expand your customers and features as you build comfort in the solution NO more obsolete hardware or software – applications are continually upgraded and improved No co branding – full branding available
14. We Automate Phone Calls – Any Call You want an automated telephone number your customers can call to find out when their order will ship.
15. You Can Do That Same implementation steps The Ifbyphone API to implement this type of integration is easy enough for ANY web developer. High value consulting dollars Work with your customer to have a customer web developer, a developer on your staff or one of our developers integrate the IVR with a web based customer status page. Value price per lookup – high margins Create both recurring and value priced revenues
16. We Automate Phone Calls – Any Call Your customer wants to automatically call their customers and confirm appointments or delivery schedules.
17. You Can Do That Same implementation steps May be implemented without any programming if customer uploads lists each morning. Alternatively customer may utilize a programmer to fully automate the process with the Ifbyphone web based API. Value price per call Price per month Price per minute
18. We Automate Phone Calls – Any Call When a customer completes an order on your web site you want to call them with a customer satisfaction survey.
19. You Can Do That Same implementation steps Use a click to IVR in the order completion web routine to trigger a complete IVR dialog Partners with Ifbyphone or consulting firms for custom implementations. Recurring revenue Service differentiation Value price per call Price per month Price per minute
20. This model works 19 months of increasing revenues Compound month to month revenue growth of > 15% Over 500% annual revenue growth Over $150 average ARPU for these value added services
22. IVR DIALOG API TRANSFER Cloud Telephony Architecture Ifbyphone Telephony Cloud Click to Call Virtual Receptionist Voice Mail Find Me Full IVR Call Routing Call Queuing Recording Broadcast Conference Store Locator Custom APPS Your Web Server User Dials an Ifbyphone Provided Phone Number Outbound Call Scheduled Via Ifbyphone Customer Portal Initial Call Placed HTTP(s)/XML API CALL Compatible with any phone and any web infrastructure Rest style API usable from any programming language
24. Service Provider Integration Ifbyphone Telephony Cloud Click to Call Virtual Receptionist Voice Mail Find Me Full IVR Call Routing Call Queuing Recording Broadcast Conference Store Locator Custom APPS Service Provider Infrastructure (Softswitch or Legacy Technology) PSTN or VOIP SIP Peer Service Provider Provides the Dial Tone Ifbyphone Provides the Applications
25. What is in the Ifbyphone Cloud? Applications Developer Tools Application Layer Telephony Related Services API’s Ifbyphone Platform Integrated Telephony / Communications Proprietary and Patent Pending Technologies