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“  What Are the Influences of Patient Literacy, HbA1c Understanding, and Socio-Demographic Variables on the Effectiveness, Attendance and Retention of VA Diabetes Patient Educational Initiatives? ” Department of Veterans Affairs Medical Center, North Chicago, IL USA   Dr. Tariq Hassan, M.D. Veterans Affairs Medical Center, North Chicago, IL Dr. Barry Weiss, M.D. University of Arizona, Tucson Dr. George Lutz, Ph. D, Veterans Affairs Medical Center, North Chicago, IL  Dr. Tom Muscarello, Ph. D, DePaul University David R. Donohue. M.A. Qualitative Technologies, Inc. and Northwestern University [email_address]
♦ North Chicago VA Medical Center North Chicago, IL USA, December 2007 ,[object Object],[object Object],[object Object]
♦ VA   Research Challenge ,[object Object],[object Object],[object Object]
♦ Objectives ,[object Object],[object Object]
Definitions
Health Literacy Definition: ,[object Object]
♦ Health Literacy: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Low Health Literacy Impacts a Patient’s Ability  to Fully Engage in the Healthcare System A Large US Study Conducted  on Health Literacy Found That… Source: Williams MV, Parker RM, Baker DW, et al. Inadequate Functional Health Literacy Among Patients  at Two Public Hospitals.  JAMA  1995 Dec 6; 274(21):1,677–82 33% Were unable to  read basic health care materials 42% Could not  comprehend directions  for taking medication on an empty stomach 26% Were unable to  understand information  on an appointment slip 43% Did not  understand the rights and responsibilities  section of a Medicaid application 60% Did not  understand a standard informed consent
National Adult Literacy Survey 2003 U.S. Department of Education   ▲ 47 % of the adult U.S. population - approximately 87 million people - has only a basic or below basic literacy levels
[object Object],[object Object],[object Object],[object Object],[object Object]
♦ Increased Hospitalizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Increased Health Care Costs ♦  University of Connecticut Study 2007   ,[object Object],[object Object],[object Object],[object Object],[object Object]
♦ Increased Legal Risks ,[object Object],[object Object],[object Object]
Accreditation Issues 2008 Joint Commission on Accreditation of Healthcare   Organizations   ,[object Object],[object Object],[object Object],[object Object]
Creating Solutions
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
♦  NCVAMC Proposed Initiatives  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
♦ Quality of Education Materials ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
♦   Goal for Patient Written Drug Information ,[object Object],[object Object],[object Object]
♦ Evaluation Criteria ,[object Object],[object Object],[object Object],[object Object]
Finding a Solution
Ask Me 3  – Creates Shared Responsibility  for Clear Health Communication Patient Provider De-stigmatize and Reduce Embarrassment of Low Health Literacy Recognize Patient Coping Mechanisms ,[object Object],[object Object],[object Object]
What Is  Ask Me 3 ,[object Object],[object Object],Context What Do I  Need to Do? Treatment What Is My  Main Problem? Diagnosis
Indian Health Service Technique ,[object Object],[object Object],How do I take  the medication? What is the medication for?
♦ General Considerations ,[object Object],[object Object],[object Object],[object Object]
♦ General Considerations ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]

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VA Diabetes Education Research Study 2008

  • 1. “ What Are the Influences of Patient Literacy, HbA1c Understanding, and Socio-Demographic Variables on the Effectiveness, Attendance and Retention of VA Diabetes Patient Educational Initiatives? ” Department of Veterans Affairs Medical Center, North Chicago, IL USA Dr. Tariq Hassan, M.D. Veterans Affairs Medical Center, North Chicago, IL Dr. Barry Weiss, M.D. University of Arizona, Tucson Dr. George Lutz, Ph. D, Veterans Affairs Medical Center, North Chicago, IL Dr. Tom Muscarello, Ph. D, DePaul University David R. Donohue. M.A. Qualitative Technologies, Inc. and Northwestern University [email_address]
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  • 8. Low Health Literacy Impacts a Patient’s Ability to Fully Engage in the Healthcare System A Large US Study Conducted on Health Literacy Found That… Source: Williams MV, Parker RM, Baker DW, et al. Inadequate Functional Health Literacy Among Patients at Two Public Hospitals. JAMA 1995 Dec 6; 274(21):1,677–82 33% Were unable to read basic health care materials 42% Could not comprehend directions for taking medication on an empty stomach 26% Were unable to understand information on an appointment slip 43% Did not understand the rights and responsibilities section of a Medicaid application 60% Did not understand a standard informed consent
  • 9. National Adult Literacy Survey 2003 U.S. Department of Education ▲ 47 % of the adult U.S. population - approximately 87 million people - has only a basic or below basic literacy levels
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