Virginia Flavan has over 30 years of experience in human resources and business management for dental practices. She is skilled in areas such as recruitment, payroll, benefits administration, accounting, inventory management, marketing, and maintaining compliance. Flavan holds a Master's degree in Human Resource Management and is currently seeking a position to utilize her leadership and employee relations skills.

1. Virginia Diane Flavan, M.S., B.A.
4804 PearTree Lane,Godfrey,IL,62035, (314) 229-1492, cdiane001@aol.com
Personal Profile
I am seekingapositionthatwill enable me toprovide vision,direction,andleadershiputilizingmy
employeerelationsskillsandHumanResource knowledge.
 Extensive experience inHumanResource dutiessuchas;CompensationManager;Recruitment; Tracking;
Performance Evaluations; Training;Mentoring;Coaching; Negotiations; Terminations; PatientSatisfaction
Officer;OSHA Training,RecordsManagementandCompliance Officer; FamiliarwithTitle VII,ADA,ADEA,
and EEOC UniformGuidelines; andEmployeeManual Development,Implementation, andManagement.
 Accountingexperience in;Payroll computation,Evaluation,andTax Reporting; 941, Quarterly,and
Annual Tax Reports; RetirementPlanAdministrator; BudgetDevelopment,Maintenance andPreparation
of Reports; Insurance Contract Negotiations;InsuranceReimbursement; AR;AP;Marketingand
Advertising; InventoryControlandNegotiation;andMaintainaBalancedBankAccount andBudget.
 Effective interpersonal communicationskills bothinternallywithmyemployerandstaff,andexternally
withpatients,insurance companies,investmentscompanies,vendors, andgovernmententities. Strong
verbal andwrittencommunicationskills. Software experience inMicrosoft Office Suite, Excel, Quicken,
QuickBooks,Dentrix, Dexis,FPC, andEagle Soft.
 PatientCase DevelopmentandPresentation,Insurance BenefitEstimator,andCase Management.
Education
LindenwoodUniversity–St. Charles,MO-1999
Master of Science- HumanResource Management
Lindenwood University–St.Charles,MO-1995
Bachelorof Arts -Corporate CommunicationsandIndustrialRelations
Professional Experience
RobertT Wheatley,DDS,Office Manager-2015
 Manage a staff of 2 dentistsand11 teammembersin2 officescoveringMOand IL.
 Recruit,Train, Schedule,and Supervise all teammembers. PayrollandEmployeeBenefit
Administrator. Iamalso incharge of all payroll tax reports.
 PatientCare Coordinator, Case DevelopmentandPresentation.
 Monitorinventory, Negotiate PPO insurance contracts,Budgets,Marketing,CommunityRelations,
Website Manager,AccountsPayable andReceivable,andBanking.
 I successfullyincreasedCollectionsandPatientCase acceptance.

2. Frank T. Ishii, Jr.,DDS, BusinessManager-1983-2015
 Assembledandmaintainedanefficientandqualifiedteamof upto6 members throughanefficient
selectionprocess. The average lengthof employment foremployees duringmytenure isoverseven
years. I reducedpayroll liabilityfrom53% of collectionto26%.
 Train andmentorDental AssistantstudentsfromAlliedMedical TrainingInstitute.
 Negotiatedandimplementedthe lease,andthenthe move, fromaFlorissant,Missouri,office toa St.
Charles,Missouri office. Securingall constructionandequipmentpersonnel. Ialsonegotiatedall auto
purchases formy employerduringmytenure. Soldhispersonal residence,and wasincharge of all
negotiationsforthe constructionof hisnew home andlake. I was the instrumental leaderinthe sale of
hisdental practice andall contract negotiationsforsaidsale.
 IncreasedARby 54%. APand AR control,InventoryManagement,LaborManagement,andsupply
contract negotiationshave contributedtothe increase inprofit. Budgethasbeenontargetwiththe goals
setby my employer.
 Negotiatedprofitable contractswithseveral differentinsurancecompanies.
 Maintainedlong-term,loyal relationshipswithbothstaff andthe patientsinmycare throughexcellent
customerrelationsandservice.
 Directorof TreatmentCase DevelopmentandPresentation. Imaintaina98% case acceptance rate.
 Maintainall employeerecords. Negotiate employeebenefitsandcompensation. Itabulate anddistribute
payroll. Icalculate and reportemployertax obligationsforMonthly,QuarterlyandAnnual Reports.
 Maintainall OSHA relatedrecordsand keepthe office incompliance.
 Maintain,generate,andupdate all Office PolicyPractices.
 Accounting;Collectionof patientaccounts,Paymentstovendorsandemployees,Balance all bank
statements-bothprofessional andprivate,andall RecordkeepingandClerical functions.
Reliable Living-2014
 I recentlybeganarelationshipwiththiscompanyinthe capacityof Hospice Caregiver.
SmokyJenningsChevrolet,RecordsKeeper-2007-2015
 Thiswas a part-time position withresponsibilities thatincludedtoassist the TruckShopManager to locate
and purchase equipment,maintainrecords,andsalescalls.
Continuing Education
Practice Management
StraightTalk onPractice Transitions
NewPerspectivesonWellness-FutureFocus2011
What You ShouldKnowAboutStreetDrugs
Payroll Law

3. Human Resources
The Rulesand Regulationsof Workplace SafetyandOSHA Compliance
CustomizedCare forHealthyPatientsandaHealthyPractice
Core DisasterLife Support-National Certified
Practice Management
HIPPA/Collections/Staffing
Managing EmotionsUnderPressure
Wage andHour Law Compliance
WorkersCompensation
Unemployment
Referencesavailable