When we think of UX participants, we typically think of adults, but there's a growing generation of kids who are bypassing their parents in their tech savviness. For companies thinking ahead to new technologies, it makes sense to include the insight of their young audience who will soon question "Why wouldn't I do it that way?"
Kids testing and UX research can be fun and insightful, but poses a unique set of challenges. In this session, we'll learn which methodologies work best for kids and some practical tools for making the most out of our time with them.
What can social psychology teach us about (better) UX research?UXPA International
Social psychologists experiment on people, and carefully consider how small changes to situations can elicit huge changes in behaviour. Sound familiar? By drawing upon social psychology research techniques, UX research can go from merely good to methodologically unassailable. I spent six years getting a PhD, but session attendees will learn how to approach UX like social psychologists in just sixty minutes.
The first part of the session will focus on tips for crafting more effective user research experiences. In the second part of the session, you will learn some tricks that can help you make sense of the many contradictions between what you expect users to do, what they actually do, and what they say.
In this session, you also will have the opportunity to participate in on-the-spot psychology experiments (electric shocks optional).
UXPA 2016 - Using UX Skills to Shape Your CareerAmanda Stockwell
These are the slides from Amanda Stockwell's 2016 UXPA workshop, "Using UX Skills to Shape Your Career."
This presentation covered the unique challenges that UX professionals face when crafting their career path and finding roles that are both appropriate fits for their existing skillsets and offer opportunities to grow. It helps the attendees understand UX career options and craft their work samples and personal interactions to maximize their chances for success, whatever that looks like to them. Participants will learn to use the core concepts they utilize for their project work to how they present themselves and their work.
We covered:
The varying career paths within UX and definitions of success
Information on what employers are looking for in UX professionals
Ways to utilize existing UX skills to illustrate strengths and articulate value within a work environment or to potential employers
Tips to improve work samples to demonstrate expertise
How can you tackle the process of updating a mature interface? In this presentation, I will discuss our team’s approach to quickly transform the look and feel of GoToMeeting, GoToWebinar and GoToTraining for Mac over a period of four months. Learn how we kept our project on track by saying no to all but the most essential improvements, and how we incorporated design feedback without falling prey to out-of-scope requirements. I'll explain my design process and how I supported the team in my role as scrum master. You will see visual design changes that were tried and discarded, and most importantly, what impact the visual changes had on our user community. This talk will cover what can realistically be done in a short period of time to improve your interface without overcommitting, and where to go after the first release.
This presentation will approach the unique challenges that UX professionals face when crafting their career path and finding roles that are both appropriate fits for their existing skillsets and offer opportunities to grow. It will help the attendees understand UX career options and help them craft their work samples and personal interactions to maximize their chances for success, whatever that looks like to them. Participants will learn to use the core concepts they utilize for their project work to how they present themselves and their work.
I’ll cover:
The varying career paths within UX and definitions of success
Information on what employers are looking for in UX professionals
Ways to utilize existing UX skills to illustrate strengths and articulate value within a work environment or to potential employers
Tips to improve work samples to demonstrate expertise
Methods to present and brands oneself
Who's Using Our Product? A Story of Enterprise UX ResearchUXPA International
In the world of continuous improvement, there is a concept called ‘gemba’ – or the personal observation of real work happening in its real place. Within the oft-maligned enterprise software design space, accessing actual end-users can be extremely difficult... figuring out who's using our product can be seemingly impossible!
As a user researcher, how do you gain an understanding of the current product and inform future design decisions? How do you navigate your way to meaningful insights?
Within our own user research team at Intralinks, we have been figuring out ways to unlock access to the end-users of our enterprise file-sharing product. It has proved far more challenging than we expected.
Here we aim to go beyond a list of cliché lessons by sharing our practical and tactical steps to: identifying customer ‘ownership,’ gaining access to customer information, gauging customer temperament, accounting for product strategy, accelerating learning, and more.
What kind of first impression is your web or mobile application making? It may not be what you would hope. Many SaaS applications’ free trials are used only once. Sources say 80-90% of mobile apps are downloaded, used once and deleted. First time user experience, while critical to product success, may not be getting the attention it deserves.
During onboarding, a first-time user must transition from novice to an engaged, active and repeat user. They must immediately recognize what they can do, how they can do it, and why it benefits them. This talk presents design principles for great onboarding experiences that engage and inform new users, helping them become productive quickly. We will discuss how to convey your value proposition, guide setup, remove barriers, streamline initial tasks via smart defaults, provide walkthroughs, and instruct at the point of use, drawing on examples from web applications, mobile apps, and devices.
When we think of UX participants, we typically think of adults, but there's a growing generation of kids who are bypassing their parents in their tech savviness. For companies thinking ahead to new technologies, it makes sense to include the insight of their young audience who will soon question "Why wouldn't I do it that way?"
Kids testing and UX research can be fun and insightful, but poses a unique set of challenges. In this session, we'll learn which methodologies work best for kids and some practical tools for making the most out of our time with them.
What can social psychology teach us about (better) UX research?UXPA International
Social psychologists experiment on people, and carefully consider how small changes to situations can elicit huge changes in behaviour. Sound familiar? By drawing upon social psychology research techniques, UX research can go from merely good to methodologically unassailable. I spent six years getting a PhD, but session attendees will learn how to approach UX like social psychologists in just sixty minutes.
The first part of the session will focus on tips for crafting more effective user research experiences. In the second part of the session, you will learn some tricks that can help you make sense of the many contradictions between what you expect users to do, what they actually do, and what they say.
In this session, you also will have the opportunity to participate in on-the-spot psychology experiments (electric shocks optional).
UXPA 2016 - Using UX Skills to Shape Your CareerAmanda Stockwell
These are the slides from Amanda Stockwell's 2016 UXPA workshop, "Using UX Skills to Shape Your Career."
This presentation covered the unique challenges that UX professionals face when crafting their career path and finding roles that are both appropriate fits for their existing skillsets and offer opportunities to grow. It helps the attendees understand UX career options and craft their work samples and personal interactions to maximize their chances for success, whatever that looks like to them. Participants will learn to use the core concepts they utilize for their project work to how they present themselves and their work.
We covered:
The varying career paths within UX and definitions of success
Information on what employers are looking for in UX professionals
Ways to utilize existing UX skills to illustrate strengths and articulate value within a work environment or to potential employers
Tips to improve work samples to demonstrate expertise
How can you tackle the process of updating a mature interface? In this presentation, I will discuss our team’s approach to quickly transform the look and feel of GoToMeeting, GoToWebinar and GoToTraining for Mac over a period of four months. Learn how we kept our project on track by saying no to all but the most essential improvements, and how we incorporated design feedback without falling prey to out-of-scope requirements. I'll explain my design process and how I supported the team in my role as scrum master. You will see visual design changes that were tried and discarded, and most importantly, what impact the visual changes had on our user community. This talk will cover what can realistically be done in a short period of time to improve your interface without overcommitting, and where to go after the first release.
This presentation will approach the unique challenges that UX professionals face when crafting their career path and finding roles that are both appropriate fits for their existing skillsets and offer opportunities to grow. It will help the attendees understand UX career options and help them craft their work samples and personal interactions to maximize their chances for success, whatever that looks like to them. Participants will learn to use the core concepts they utilize for their project work to how they present themselves and their work.
I’ll cover:
The varying career paths within UX and definitions of success
Information on what employers are looking for in UX professionals
Ways to utilize existing UX skills to illustrate strengths and articulate value within a work environment or to potential employers
Tips to improve work samples to demonstrate expertise
Methods to present and brands oneself
Who's Using Our Product? A Story of Enterprise UX ResearchUXPA International
In the world of continuous improvement, there is a concept called ‘gemba’ – or the personal observation of real work happening in its real place. Within the oft-maligned enterprise software design space, accessing actual end-users can be extremely difficult... figuring out who's using our product can be seemingly impossible!
As a user researcher, how do you gain an understanding of the current product and inform future design decisions? How do you navigate your way to meaningful insights?
Within our own user research team at Intralinks, we have been figuring out ways to unlock access to the end-users of our enterprise file-sharing product. It has proved far more challenging than we expected.
Here we aim to go beyond a list of cliché lessons by sharing our practical and tactical steps to: identifying customer ‘ownership,’ gaining access to customer information, gauging customer temperament, accounting for product strategy, accelerating learning, and more.
What kind of first impression is your web or mobile application making? It may not be what you would hope. Many SaaS applications’ free trials are used only once. Sources say 80-90% of mobile apps are downloaded, used once and deleted. First time user experience, while critical to product success, may not be getting the attention it deserves.
During onboarding, a first-time user must transition from novice to an engaged, active and repeat user. They must immediately recognize what they can do, how they can do it, and why it benefits them. This talk presents design principles for great onboarding experiences that engage and inform new users, helping them become productive quickly. We will discuss how to convey your value proposition, guide setup, remove barriers, streamline initial tasks via smart defaults, provide walkthroughs, and instruct at the point of use, drawing on examples from web applications, mobile apps, and devices.
Mature Products: The Cycle of UX Reinvention UXPA 2016Carol Smith
As products mature, the user’s needs change over time and so must the way we work. This presentation discusses various experiences working on mature software and complex Web applications and a set of best practices.
As products mature, the user’s needs change over time and so must the way we work. This collaborative session will bring experienced practitioners together to compare their experiences working on mature software and complex Web applications. Together we will identify what has worked and what has not and provide the UX community with a set of best practices.
Topics to be covered (attendees’ desired topics will be added):
Adjusting staffing to meet changing needs
Long term staffing considerations
Models of growth and growing pains
Challenges of product monitoring and regular maintenance
Web Analytics
A/B Testing
NPS and other feedback
Maturing UX within Agile environments
Just-in-time maintenance balanced with strategic work
Cadences for research and usability testing
Product release cycles
Managing expectations for long-term customers
Designing Great Dashboards for SaaS and Enterprise ApplicationsDesign for Context
Presentation by Lisa Battle at the UXPA2016 conference in Seattle, WA, on June 3, 2016.
Many SaaS and enterprise applications today provide dashboards giving users an overview of how their business is performing and summarizing the work that needs to be done. Dashboards present a great opportunity to improve user experience by providing quick answers to users’ common questions, but they are also full of potential pitfalls for design. As UX design consultants, we are frequently asked to design (or redesign) dashboards for applications, and through that experience we have established best practices for dashboard design. We will discuss our approach to ensuring a good user experience for dashboards, focusing on 8 principles of UX design that are particularly relevant and illustrating them with real project examples.
Designing Great Dashboards for SaaS and Enterprise ApplicationsUXPA International
Many SaaS and enterprise applications today provide dashboards giving users an overview of how their business is performing and summarizing the work that needs to be done. Dashboards present a great opportunity to improve user experience by providing quick answers to users’ common questions, but they are also full of potential pitfalls for design. As UX design consultants, we are frequently asked to design (or redesign) dashboards for applications, and through that experience we have established best practices for dashboard design. We will discuss our approach to ensuring a good user experience for dashboards, focusing on 9 principles of UX design that are particularly relevant and illustrating them with real project examples.
Re-use and Recycle: Building sustainable relationships with your usersUXPA International
Usually, the primary goal of user research is to answer specific questions about a design. But what happens when you shift your primary objective from conducting research to “building a lasting relationship”? The presenters will share stories about how this approach has forever changed the breadth and depth of information that they learn about users, and how it’s actually made some of the hardest parts of enterprise research, such as recruiting users, easier.
You'll learn about
circumstances where this approach is (and is not) appropriate
specific tools and techniques to support relationship building
how this approach returns richer data which can more deeply impact products (and even the product team's culture)
Handouts will be provided.
This presentation is best suited for practitioners who work with enterprise or complex multi-use applications, and beginner to intermediate UX practitioners who as part of their job talk to users, regardless of their title.
UX Research within an Agile Design and Development Sprint CycleUXPA International
Want to know how to deliver high-value, strategic research insights within a lean sprint process? Learn a quick, useful, and inexpensive process for incorporating user research & usability into Agile Design & Development sprint cycles. We will share a case study that demonstrates how it works and how we work together (research + UX design + dev).
Some of the topics we'll cover:
User Research on a slim budget & tight timeline
Planning research while still designing (what, when, how)
Rapid prototyping to support usability testing
The Post-Testing debrief (meeting with core team to discuss observations & agree on next steps for design and development)
Design iteration based on testing observations (not based on a lengthy expensive report)
First Impressions Matter: Onboarding for First Time UsersDesign for Context
Presentation by Lisa Battle at the UXPA2016 conference in Seattle, WA, on June 1, 2016.
What kind of first impression is your web or mobile application making? It may not be what you would hope. Many SaaS applications’ free trials are used only once. Sources say that most mobile apps are downloaded, used once and deleted. First time user experience, while critical to product success, may not be getting the attention it deserves.
During onboarding, a first-time user must transition from novice to an engaged, active and repeat user. They must immediately recognize what they can do, how they can do it, and why it benefits them. This talk presents design principles for great onboarding experiences that engage and inform new users, helping them become productive quickly. We discuss how to convey your value proposition, guide setup, remove barriers, streamline initial tasks via smart defaults, provide walkthroughs, and instruct at the point of use, drawing on examples from web applications, mobile apps, and devices.
Presumptive Design: "It's not research! We're getting stuff done!"UXPA International
Agencies and client UX professionals alike point out a growing trend: companies are becoming allergic to research. Budgets are shrinking and making the case to leaders grows more difficult each month.
Working in small groups, professionals from across the UX spectrum (research, design and communications) will learn Presumptive Design (PrD), a technique for capturing the unmet, and often unspoken, needs of our stakeholders.
PrD *is* a research method, but because it begins with designing an artifact, stakeholders are far more receptive to it as a process. Further, the method is fast, reducing time *and cost* to insights.
Attendees will learn the theoretical frameworks behind PrD as well as gain hands-on experience practicing the method. By the end of the course, attendees will have completed one full cycle of a PrD engagement, including feedback from external users.
What's the Story? From Tactical to Strategic - Creating a Corporate Research ...UXPA International
You have a research team. You sit in meetings. Your team is developing a healthy research repertoire, including usability testing sessions, stakeholders interviews, expert reviews, and even manage to cram in the occasional remote testing project. Things are looking good.
You have a ton of insights coming in and the project teams are committed to applying the learnings in upcoming releases. But well-meaning stakeholders POs and PMs are still chasing quarterly objectives and you get the feeling the team is treading water and not advancing any real knowledge. Insights are unstructured, and it seems like you are running the same tests without developing any new major insights.
The Wall of User Knowledge is upon you and you feel you haven’t even scraped its surface. How can your research become predictive rather than reactive? How can you model user behaviour and build your insights into a company-wide tool? In a nutshell, how do you move from tactical to strategic?
This talk will focus on showcasing UX research transformation by showing different methods and tools to systematise insights and user knowledge into cohesive customer stories linked to experience streams. From note taking to advanced coding, from creating basic reference reports to developing a complete research framework, this talk will focus on the methods and structures that go into achieving a research delivery and modelling frame that can frame real user knowledge as a team narrative.
Presented by Alberto Ferreira
If you ask people what they think about Virtual Reality – they think to what it was in the 80’s and 90’s – and you get interesting reactions: laughter, head shakes; few people take it seriously. Now is the time to set aside those memories and preconceived ideas about what could have been. The technology to create immersive reality experiences as well as smart phone adoption rates has finally enabled Virtual Reality to become – reality.
Brief history of VR that demonstrates the simplicity of the technology
Why it matters todayPractical applications of VR
The near future of VR
Immersive experience research & design considerations (VR sickness, interaction patterns, etc.)
Live demonstration: An audience member will participate in a live demo of two low-fi VR experiences with real-time measurement of physical reactions, such as heart rate, to the immersion (1 ""relaxing"" experience versus 1 ""exciting"" experience).
Where's Jarvis? The future of Voice Recognition and Natural Language User Int...UXPA International
Siri, Cortana, Alexa - voice recognition is going mainstream. What does this technology mean for your business? How does speech fit with the internet of things, with virtual agents, or in the enterprise space? Crispin Reedy, a voice interaction designer with over 10 years of experience, and the president of the Association for Voice Interaction Design, will review the current state of speech recognition and natural language technologies, discuss how they fit in the emerging landscape of distributed devices, and discuss techniques and methods to evaluate these interfaces.
Empathy is a hot topic in business lately. Teams who go outside their organization to develop empathy for their customers are crafting winning products that deliver on the wants, needs, and desires of their audiences. But empathy not only plays a critical role with those we serve; it also has a vital role inside the team–collaboration is enhanced and individuals are empowered when their own needs and goals are understood.
This panel will explore the science of empathy and discuss how empathy fits inside our teams and outside with those our experiences are meant to serve. We’ll share our perspectives on the positive impact of an empathetic mindset, offer tips on how to cultivate empathy within your own organization, and answer questions you may have. Our moderator is a UX Strategist and our panelists include a Psychiatrist, a UX Research Consultant and Published Author, a Design Executive, and a UX Manager.
Ethnographic researchers often find themselves in truly odd places. From the back seat of a passenger vehicle to the front seat of 40 ton construction vehicle and between the kitchens and living rooms of our user’s homes, there is a great deal to be learned about the world our user’s live and work in.
Conducting good research requires careful planning and an ability to adapt quickly to changing situations - particularly when the researchers are unsure of what they will be facing. The presenters will share personal experiences of conducting research in odd places and tips for dealing with the challenges that can crop up.
Great user experience design begins with great user experience teams and managers. This course will help user experience managers, leaders and aspiring leaders to create exciting, actionable strategies that will amplify the impact of their teams within their organizations. It will provide insights and approaches that have proven to be best practices across our field, and support their application to advance the strategies, overcome obstacles and drive change.
User Experience is the result of the evolution of a discipline based on Frederick Taylor’s turn-of-the-20th-century book, The Principles of Scientific Management (1911).
My story tells,
1) How User Experience has evolved as the integration of multiple disciplines
2) How user’s needs and expectations are the keystones of successful projects and products.
3) What we can all do to make UX even better
At Grace Hopper Conference 2016, Komal Bhatia discusses traditional vs. modern web development, the tools and frameworks needed and how to choose the right ones for you.
Design Jams! How to run creative sessions with the people who use your product.UXPA International
Getting your users together for a collaborative design sprint can provide a wealth of insight into their needs and goals, help you understand their mental model, and bring fresh ideas to your product. Based on the format of Google Venture’s 5-day design sprint, Melinda conducts 2-hour mini design jams with product users. By the end of this session you’ll have an end-to-end guide for how to plan and facilitate this with your own users.
Mature Products: The Cycle of UX Reinvention UXPA 2016Carol Smith
As products mature, the user’s needs change over time and so must the way we work. This presentation discusses various experiences working on mature software and complex Web applications and a set of best practices.
As products mature, the user’s needs change over time and so must the way we work. This collaborative session will bring experienced practitioners together to compare their experiences working on mature software and complex Web applications. Together we will identify what has worked and what has not and provide the UX community with a set of best practices.
Topics to be covered (attendees’ desired topics will be added):
Adjusting staffing to meet changing needs
Long term staffing considerations
Models of growth and growing pains
Challenges of product monitoring and regular maintenance
Web Analytics
A/B Testing
NPS and other feedback
Maturing UX within Agile environments
Just-in-time maintenance balanced with strategic work
Cadences for research and usability testing
Product release cycles
Managing expectations for long-term customers
Designing Great Dashboards for SaaS and Enterprise ApplicationsDesign for Context
Presentation by Lisa Battle at the UXPA2016 conference in Seattle, WA, on June 3, 2016.
Many SaaS and enterprise applications today provide dashboards giving users an overview of how their business is performing and summarizing the work that needs to be done. Dashboards present a great opportunity to improve user experience by providing quick answers to users’ common questions, but they are also full of potential pitfalls for design. As UX design consultants, we are frequently asked to design (or redesign) dashboards for applications, and through that experience we have established best practices for dashboard design. We will discuss our approach to ensuring a good user experience for dashboards, focusing on 8 principles of UX design that are particularly relevant and illustrating them with real project examples.
Designing Great Dashboards for SaaS and Enterprise ApplicationsUXPA International
Many SaaS and enterprise applications today provide dashboards giving users an overview of how their business is performing and summarizing the work that needs to be done. Dashboards present a great opportunity to improve user experience by providing quick answers to users’ common questions, but they are also full of potential pitfalls for design. As UX design consultants, we are frequently asked to design (or redesign) dashboards for applications, and through that experience we have established best practices for dashboard design. We will discuss our approach to ensuring a good user experience for dashboards, focusing on 9 principles of UX design that are particularly relevant and illustrating them with real project examples.
Re-use and Recycle: Building sustainable relationships with your usersUXPA International
Usually, the primary goal of user research is to answer specific questions about a design. But what happens when you shift your primary objective from conducting research to “building a lasting relationship”? The presenters will share stories about how this approach has forever changed the breadth and depth of information that they learn about users, and how it’s actually made some of the hardest parts of enterprise research, such as recruiting users, easier.
You'll learn about
circumstances where this approach is (and is not) appropriate
specific tools and techniques to support relationship building
how this approach returns richer data which can more deeply impact products (and even the product team's culture)
Handouts will be provided.
This presentation is best suited for practitioners who work with enterprise or complex multi-use applications, and beginner to intermediate UX practitioners who as part of their job talk to users, regardless of their title.
UX Research within an Agile Design and Development Sprint CycleUXPA International
Want to know how to deliver high-value, strategic research insights within a lean sprint process? Learn a quick, useful, and inexpensive process for incorporating user research & usability into Agile Design & Development sprint cycles. We will share a case study that demonstrates how it works and how we work together (research + UX design + dev).
Some of the topics we'll cover:
User Research on a slim budget & tight timeline
Planning research while still designing (what, when, how)
Rapid prototyping to support usability testing
The Post-Testing debrief (meeting with core team to discuss observations & agree on next steps for design and development)
Design iteration based on testing observations (not based on a lengthy expensive report)
First Impressions Matter: Onboarding for First Time UsersDesign for Context
Presentation by Lisa Battle at the UXPA2016 conference in Seattle, WA, on June 1, 2016.
What kind of first impression is your web or mobile application making? It may not be what you would hope. Many SaaS applications’ free trials are used only once. Sources say that most mobile apps are downloaded, used once and deleted. First time user experience, while critical to product success, may not be getting the attention it deserves.
During onboarding, a first-time user must transition from novice to an engaged, active and repeat user. They must immediately recognize what they can do, how they can do it, and why it benefits them. This talk presents design principles for great onboarding experiences that engage and inform new users, helping them become productive quickly. We discuss how to convey your value proposition, guide setup, remove barriers, streamline initial tasks via smart defaults, provide walkthroughs, and instruct at the point of use, drawing on examples from web applications, mobile apps, and devices.
Presumptive Design: "It's not research! We're getting stuff done!"UXPA International
Agencies and client UX professionals alike point out a growing trend: companies are becoming allergic to research. Budgets are shrinking and making the case to leaders grows more difficult each month.
Working in small groups, professionals from across the UX spectrum (research, design and communications) will learn Presumptive Design (PrD), a technique for capturing the unmet, and often unspoken, needs of our stakeholders.
PrD *is* a research method, but because it begins with designing an artifact, stakeholders are far more receptive to it as a process. Further, the method is fast, reducing time *and cost* to insights.
Attendees will learn the theoretical frameworks behind PrD as well as gain hands-on experience practicing the method. By the end of the course, attendees will have completed one full cycle of a PrD engagement, including feedback from external users.
What's the Story? From Tactical to Strategic - Creating a Corporate Research ...UXPA International
You have a research team. You sit in meetings. Your team is developing a healthy research repertoire, including usability testing sessions, stakeholders interviews, expert reviews, and even manage to cram in the occasional remote testing project. Things are looking good.
You have a ton of insights coming in and the project teams are committed to applying the learnings in upcoming releases. But well-meaning stakeholders POs and PMs are still chasing quarterly objectives and you get the feeling the team is treading water and not advancing any real knowledge. Insights are unstructured, and it seems like you are running the same tests without developing any new major insights.
The Wall of User Knowledge is upon you and you feel you haven’t even scraped its surface. How can your research become predictive rather than reactive? How can you model user behaviour and build your insights into a company-wide tool? In a nutshell, how do you move from tactical to strategic?
This talk will focus on showcasing UX research transformation by showing different methods and tools to systematise insights and user knowledge into cohesive customer stories linked to experience streams. From note taking to advanced coding, from creating basic reference reports to developing a complete research framework, this talk will focus on the methods and structures that go into achieving a research delivery and modelling frame that can frame real user knowledge as a team narrative.
Presented by Alberto Ferreira
If you ask people what they think about Virtual Reality – they think to what it was in the 80’s and 90’s – and you get interesting reactions: laughter, head shakes; few people take it seriously. Now is the time to set aside those memories and preconceived ideas about what could have been. The technology to create immersive reality experiences as well as smart phone adoption rates has finally enabled Virtual Reality to become – reality.
Brief history of VR that demonstrates the simplicity of the technology
Why it matters todayPractical applications of VR
The near future of VR
Immersive experience research & design considerations (VR sickness, interaction patterns, etc.)
Live demonstration: An audience member will participate in a live demo of two low-fi VR experiences with real-time measurement of physical reactions, such as heart rate, to the immersion (1 ""relaxing"" experience versus 1 ""exciting"" experience).
Where's Jarvis? The future of Voice Recognition and Natural Language User Int...UXPA International
Siri, Cortana, Alexa - voice recognition is going mainstream. What does this technology mean for your business? How does speech fit with the internet of things, with virtual agents, or in the enterprise space? Crispin Reedy, a voice interaction designer with over 10 years of experience, and the president of the Association for Voice Interaction Design, will review the current state of speech recognition and natural language technologies, discuss how they fit in the emerging landscape of distributed devices, and discuss techniques and methods to evaluate these interfaces.
Empathy is a hot topic in business lately. Teams who go outside their organization to develop empathy for their customers are crafting winning products that deliver on the wants, needs, and desires of their audiences. But empathy not only plays a critical role with those we serve; it also has a vital role inside the team–collaboration is enhanced and individuals are empowered when their own needs and goals are understood.
This panel will explore the science of empathy and discuss how empathy fits inside our teams and outside with those our experiences are meant to serve. We’ll share our perspectives on the positive impact of an empathetic mindset, offer tips on how to cultivate empathy within your own organization, and answer questions you may have. Our moderator is a UX Strategist and our panelists include a Psychiatrist, a UX Research Consultant and Published Author, a Design Executive, and a UX Manager.
Ethnographic researchers often find themselves in truly odd places. From the back seat of a passenger vehicle to the front seat of 40 ton construction vehicle and between the kitchens and living rooms of our user’s homes, there is a great deal to be learned about the world our user’s live and work in.
Conducting good research requires careful planning and an ability to adapt quickly to changing situations - particularly when the researchers are unsure of what they will be facing. The presenters will share personal experiences of conducting research in odd places and tips for dealing with the challenges that can crop up.
Great user experience design begins with great user experience teams and managers. This course will help user experience managers, leaders and aspiring leaders to create exciting, actionable strategies that will amplify the impact of their teams within their organizations. It will provide insights and approaches that have proven to be best practices across our field, and support their application to advance the strategies, overcome obstacles and drive change.
User Experience is the result of the evolution of a discipline based on Frederick Taylor’s turn-of-the-20th-century book, The Principles of Scientific Management (1911).
My story tells,
1) How User Experience has evolved as the integration of multiple disciplines
2) How user’s needs and expectations are the keystones of successful projects and products.
3) What we can all do to make UX even better
At Grace Hopper Conference 2016, Komal Bhatia discusses traditional vs. modern web development, the tools and frameworks needed and how to choose the right ones for you.
Design Jams! How to run creative sessions with the people who use your product.UXPA International
Getting your users together for a collaborative design sprint can provide a wealth of insight into their needs and goals, help you understand their mental model, and bring fresh ideas to your product. Based on the format of Google Venture’s 5-day design sprint, Melinda conducts 2-hour mini design jams with product users. By the end of this session you’ll have an end-to-end guide for how to plan and facilitate this with your own users.
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Early Attempts at Emotion Capturing
7
Frustration and Delight
Indicate to what extent you felt_______
during your interaction with this game
• EXCITED
• INSPIRED
• INTERESTED
• BORED
“I liked the overall concept and storyline”
“I enjoyed the game's look and feel”
“I enjoyed the game's music and sound effects”
“I will tell a friend about this game”
“I think this game is pretty lame”
42. Session Survey: http://www.uxpa2016.org/sessionsurvey
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or
#UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184
Conference Survey: http://www.uxpa2016.org/survey
Lot of Questions…
Are less categories or more categories better?
Is self reporting emotions more or less effective
than other agile emotion capturing methods?
Is self reporting more accurate than facial and
verbal analytics?
43. Session Survey: http://www.uxpa2016.org/sessionsurvey
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or
#UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184
Conference Survey: http://www.uxpa2016.org/survey
The Study: Is Less, More?
Are less categories or more categories
better?
46. Session Survey: http://www.uxpa2016.org/sessionsurvey
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or
#UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184
Conference Survey: http://www.uxpa2016.org/survey
It’s hard to find
words to describe
how you are feeling.
47. Session Survey: http://www.uxpa2016.org/sessionsurvey
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or
#UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184
Conference Survey: http://www.uxpa2016.org/survey
Sometimes no
words are better.
48. Session Survey: http://www.uxpa2016.org/sessionsurvey
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or
#UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184
Conference Survey: http://www.uxpa2016.org/survey
The 2nd Study: Who
Knows Your User Best?
Is self reporting emotions more
or less effective than other agile
emotion capturing methods?
Is self reporting more accurate
than facial and verbal analytics?
55. Session Survey: http://www.uxpa2016.org/sessionsurvey
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.or
#UXPA201Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey/184
Conference Survey: http://www.uxpa2016.org/survey www.uxpa2016.org
#UXPA2016
www.uxpa2016.org
#UXPA2016Session Survey: http://www.uxpa2016.org/sessionsurvey?sessionid=184
Conference Survey: http://www.uxpa2016.org/survey
Lots Left to Learn
• Exploring the idea of NO words
• Exploring the idea of substituting words
• Understanding color/language issues
• Exploring different ways of visualizing the chart
• Exploring how to allow for selection of multiple emotions
• (the list goes on….)