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UTEP Library Focus Group:
                Nugget vs. Encore
An analysis of user opinions regarding our classic OPAC
            compared to the discovery platform, Encore
I.
Demographics
Of 84 total respondents from 7 academic departments
Colleges
Respondents were asked: “What is your college?”


                       Science                      Business
                        15%                       Administration
 School of                                            15%
  Nursing
    8%                                                      Education
                                                               5%




                                                          Engineering
                                                             21%

       Liberal Arts
                                                        Health
          32%
                                                       Sciences
                                                          4%
Respondent Classifications
              Staff            Faculty
   Graduate   4%                1%
   Students
      6%




                      Undergraduat
                       e Students
                          89%
Usage Trends
Users were asked: “How often do you use the library catalog per semester?”




                                               Never
                               10 or more       11%
                                uses per
                                semester
                                  20%


                       5-10 uses per
                         semester
                                                   1-5 uses per
                           18%
                                                     semester
                                                       51%
User Comfort Levels
Users were asked: “What is your level of comfort with the Library Catalog? Would you say that you
are a...”


 40

 35

 30

 25

 20

 15

 10

   5

   0
            Beginner         Intermediate User Advanced User                 Power User
II.
Survey Results
84 participants surveyed
Considering the exercises you just
completed, which search tool did you prefer
using?




            Nugget
             39%


                             Encore
                              61%
Rankings: based on subjective user
perceptions

                 Efficiency


Accuracy of Search Results


                 Features                         Encore
                                                  Nugget
     Layout & Appearance


              Ease of Use


                              1   2   3   4   5
Selected User Comments
 “The whole layout of Encore             “If Nugget's „Search by Category‟ panel
   is a lot easier and much               were added to Encore's layout, I would
            simpler.”                            prefer to use Encore.”
                                                                 “I thought Encore
“I will probably use Nugget because
                                              “Both were             was the best
that is what I got used to using most
                                            pretty easy to      search engine and
 of the time, but Encore is nice and I
                                                 use.”                faster than
            liked its layout.”
                                                                        Nugget”
                                                     “I like how encore further
 “Encore was faster because it had the
                                                 segments your search to the left.
options viewable and in Nugget I had to
                                                   Similar to search engines on
       use time to search them.”
                                                     Ebay and amazon.com.”
  “There are                                                         “Nugget is more
                    “Now that I've used Encore, I think I
     some                                                           prepared to give
                    find it slightly easier to use and sort
 accessibility                                                          me what I
                   with the options given vs. the options           need/want in my
related issues
                       that are provided for Nugget.”                   research.”
 with Encore.”

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UTEP Library Online Catalog Focus Group

  • 1. UTEP Library Focus Group: Nugget vs. Encore An analysis of user opinions regarding our classic OPAC compared to the discovery platform, Encore
  • 2. I. Demographics Of 84 total respondents from 7 academic departments
  • 3. Colleges Respondents were asked: “What is your college?” Science Business 15% Administration School of 15% Nursing 8% Education 5% Engineering 21% Liberal Arts Health 32% Sciences 4%
  • 4. Respondent Classifications Staff Faculty Graduate 4% 1% Students 6% Undergraduat e Students 89%
  • 5. Usage Trends Users were asked: “How often do you use the library catalog per semester?” Never 10 or more 11% uses per semester 20% 5-10 uses per semester 1-5 uses per 18% semester 51%
  • 6. User Comfort Levels Users were asked: “What is your level of comfort with the Library Catalog? Would you say that you are a...” 40 35 30 25 20 15 10 5 0 Beginner Intermediate User Advanced User Power User
  • 8. Considering the exercises you just completed, which search tool did you prefer using? Nugget 39% Encore 61%
  • 9. Rankings: based on subjective user perceptions Efficiency Accuracy of Search Results Features Encore Nugget Layout & Appearance Ease of Use 1 2 3 4 5
  • 10. Selected User Comments “The whole layout of Encore “If Nugget's „Search by Category‟ panel is a lot easier and much were added to Encore's layout, I would simpler.” prefer to use Encore.” “I thought Encore “I will probably use Nugget because “Both were was the best that is what I got used to using most pretty easy to search engine and of the time, but Encore is nice and I use.” faster than liked its layout.” Nugget” “I like how encore further “Encore was faster because it had the segments your search to the left. options viewable and in Nugget I had to Similar to search engines on use time to search them.” Ebay and amazon.com.” “There are “Nugget is more “Now that I've used Encore, I think I some prepared to give find it slightly easier to use and sort accessibility me what I with the options given vs. the options need/want in my related issues that are provided for Nugget.” research.” with Encore.”