Usman_Kunnath_Resume_Production_Support_Engineer

Usman Kunnath • Phoenix, USA • CELL (+1) 602-736-9035 • E-MAIL usman.kunnath@outlook.com
Usman Kunnath
Phoenix• United States of America
CELL (+1) 602-736-9035 • E-MAIL usman.kunnath@outlook.com
PROFILE A highly competent and results oriented Application Production Support
Engineer with 4 + years of experience in Application Support, Data
Warehousing Tools. Proven ability in IBM Info Sphere Datastage, Netezza,
UNIX and Shell scripting. Working experience in DB2, SQL Server, Informatica,
Microsoft .Net, JIRA, Manage Now, Service Now and similar ticketing tools.
PROFESSIONAL
SUMMARY
 Excellent experience of Data Warehousing tools like Datastage, Informatica
with Netezza/DB2 interfaces and involving multiple upstream and
downstream.
 Expertise in developing/configuring and maintenance of Shell scripts.
 Wide experience with installation/restoration of production support activities
involving real time issue resolutions, workflow debugging and configuration.
 Proven ability in troubleshooting complex batch designs and working with
multiple teams to resolve issues bound by SLA driven metrics.
 Consistent maintenance of Data sources, Migrations and track functional
level changes in Application and providing advice for improvements and new
features.
 Excellent knowledge on Information Technology Infrastructure Library (ITIL)
concepts and its implementation.
 Exceptional knowledge on Banking domain.
 Ability to provide hands on support and assistance within the Production
Support Group, if required

EXPERIENCE
Total 4+ Years of IT Experience
EMPLOYERS
Oct’2015 - Till Date: SYNTEL CONSULTING INC, USA
Dec’2011 – Oct’2015: SYNTEL PVT. LTD, IND
PROJECTS
OCT’15 – Till Date
Client: American Express.
Location: Phoenix, USA.
Project: Merchant Marketing Applications Suite.
Applications: Global Network Closed Loop (GCL) and Smart Select (SS).
Role: Senior Programmer
Scope of Applications: Card Member Transaction Analysis & Campaign
Processing.
Team Size: 5
Technologies /Skills Used: Data Stage, Shell Scripting, Netezza, C#. Net, DB2,
JIRA Lite, ServiceNow and Control M.
Responsibilities:
 Lead the team and point of contact for all applications related process.
 Continued analysis of application performance logics and suggesting
improvements idea to BSD team.
 Handling business user’s queries within the time line.
 Developing shell scripts to automate manual activities part of the applications.
 Performed disaster recovery tests to ensure system availability and
functionality.
 Ensuring maximum customer satisfaction for both internal and external
customers.
 Handling and coordinating application support activities.

July’14 – OCT’15
Client: American Express.
Location: Chennai, INDIA.
Project: Merchant Marketing Applications Suite.
Applications: Global Merchant Analytical and Reporting (GMAR).
Role: Senior Programmer
Scope of Application: Merchant Marketing Analysis.
Team Size: 5
Technologies /Skills Used: Data Stage, Shell Scripting, Netezza, JIRA Lite and
ServiceNow.
Responsibilities:
 Supported team effort in addressing UNIX and Windows server issues.
 Worked on customer ticketing tool like JIRA and ServiceNow.
 Reduced processing time by analyzing job schedules and implementing
appropriate modifications.
 Identified manual processing deficiencies, and instituted automation
techniques which reduced manual labor and increased work flow efficiency.
 Ensuring that best practice is followed when documenting issues.
 Performing situation analysis and oversee timely problem solving.
Dec ’13 – June’14
Client: American Express
Project: Global Product Platform
Role: Software Developer.
Team Size: 5
Technologies /Skills Used: Informatica Power center 9.0, UNIX, Netezza
Responsibilities:
 Study and analysis of the requirements that indicating the source tables,
columns, data types, transformations required, business rules to be applied,
target tables, columns and data types.
 Worked with various transformations like aggregator, expression, router, filter,
joiner and lookup transformation.
 Performed Unit testing of ETL logic in the mapping.
 Provided warranty support for the period with minimal defects.

Dec’11 – Dec ’13
Client: American Express
Project: Marketing and Banking Technologies.
Application: Banking Applications Suite.
Role: Junior Programmer.
Team Size: 6
Technologies /Skills Used: C#. Net, MS SQL, DB2, Shell Script, UNIX, Actuate,
Control M, ManageNow and InfoMan
Responsibilities:
 IMR and CMR Management by using Manage Now and Infoman.
 Monitoring scheduled jobs in windows servers as well as in Control M server.
 Analyzing applications performance and creating monthly scorecard based on
it.
 Disaster recovery management.
 Monitoring reports which generated by Actuate jobs.
SKILLS
Skill Type Skill Detail Experience
ETL Tool Data Stage 8.7 3 years
ETL Tool Informatica 9.0 2.5 years
Data Base Netezza 4 Years
Data Base DB2 2 years
Data Base MS SQL 2005/2008 2 Years
LANGUAGES Shell script 2 years
LANGUAGES UNIX 4 Years
Domain Knowledge BANKING 4 years
ITIL Tool ServiceNow, ManageNow 4 Years
Scheduling Tool Control M 4 Years
Education
2007 - 2011 B.E Graduate in Computer Science and Engineering from
VSBEC(KARUR,TN,IND) under ANNA University securing 79.80%.

Personal
 Easily adaptive to new environments with an expertise in making new friends
 Upskill/Flexible as per requirement, possessing a willing to learn attitude
 Active contributor to Team efforts and positive commitment towards duties
Name: Usman Kunnath
Father’s Name: Hamza Kunnath
Address: 16636 N 58TH ST, APT 1015, Scottsdale, Phoenix, AZ-85254
D.O.B: 27 May 1990
US Visa Since: SEP 21st 2015 Till: MAR 31st 2018.
References Available on request

Usman_Kunnath_Resume_Production_Support_Engineer

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