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August 11–14, 2014
#CZLSF | @ClickZLive
The Global Conference Series Designed by Digital Marketers, for Digital Marketers
The Language of Discovery
Using linguistic analysis to break through the noise
Benjamin Spiegel
Managing Director, Strategy
@nxfxcom / @GroupMWorldWide
August 11–14, 2014 | #CZLSF | @ClickZLive
THINGS USED TO BE SIMPLE
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
THINGS HAVE EVOLVED
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
DEVICES HAVE EVOLVED
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
DIGITAL WAS SIMPLE TOO
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
THINGS EVOLVED, AGAIN
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
I NEED CAR INSURANCE
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
GOOGLE EVOLUTION:
I NEED A TRUCK
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
NNGROUP.COM/BOOKS/EYETRACKING-WEB-USABILITY/
August 11–14, 2014 | #CZLSF | @ClickZLive
MISSCONCEPTIONS
August 11–14, 2014 | #CZLSF | @ClickZLive
(I AM A HAPPY CONSUMER)
August 11–14, 2014 | #CZLSF | @ClickZLive
(I AM A HAPPY CONSUMER)
August 11–14, 2014 | #CZLSF | @ClickZLive
WWW.LUMAPARTNERS.COM/LUMASCAPES/
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
LOTS OF NOISE
August 11–14, 2014 | #CZLSF | @ClickZLive
FIGHTING FOR THE CONSUMERS ATTENTION
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
1. Who are our consumers
2. Where are our consumers
3. Are they ready to buy
Now we know things like
WHO – WHERE - WHEN
August 11–14, 2014 | #CZLSF | @ClickZLive
WE ARE MISSING THE MOST IMPORTANT
THING.
August 11–14, 2014 | #CZLSF | @ClickZLive
WHAT TO SAY!
August 11–14, 2014 | #CZLSF | @ClickZLive
OUR ADVANTAGE
(OVER TRADITIONAL)
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
UNIQUE CONSUMER EXPERIENCES
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
WE HAVE THE LARGEST CONSUMER PANEL IN
THE WORLD
August 11–14, 2014 | #CZLSF | @ClickZLive
THE INTERNET
WHERE CONSUMERS LOVE TO TALK
August 11–14, 2014 | #CZLSF | @ClickZLive
REDEFINE CONSUMER
UNDERSTANDING
August 11–14, 2014 | #CZLSF | @ClickZLive
SOCIAL LISTENING
SEARCH DATA
PANELS
SURVEYS
August 11–14, 2014 | #CZLSF | @ClickZLive
READING…
August 11–14, 2014 | #CZLSF | @ClickZLive
…WHAT THEY THINK & SAY
August 11–14, 2014 | #CZLSF | @ClickZLive
NUMBERS
VS
WORDS
August 11–14, 2014 | #CZLSF | @ClickZLive
LANDING PAGE METRICS
/COUPONS 1,000 VISITS 17% BR
/FEATURES 3,000 VISITS 27% BR
August 11–14, 2014 | #CZLSF | @ClickZLive
WOULDN’T YOU RATHER HAVE
August 11–14, 2014 | #CZLSF | @ClickZLive
“I like the smell”
“very efficient”
“great price”
August 11–14, 2014 | #CZLSF | @ClickZLive
USING LINGUISTICAL ANALYSIS TO
BETTER CONNECT WITH OUR
CONSUMERS
August 11–14, 2014 | #CZLSF | @ClickZLive
WHERE TO START
(2 EXAMPLES)
August 11–14, 2014 | #CZLSF | @ClickZLive
#1
SOCIAL MEDIA
August 11–14, 2014 | #CZLSF | @ClickZLive
#CLZSF
August 11–14, 2014 | #CZLSF | @ClickZLive
#1 GET DATA
https://dev.twitter.com/docs/api/1.1/get/search/tweets
August 11–14, 2014 | #CZLSF | @ClickZLive
#2 PICK A TOOL
http://rapidminer.com/products/rapidminer-studio/
August 11–14, 2014 | #CZLSF | @ClickZLive
#3 BUILD A FLOW
Its easier then it looks
August 11–14, 2014 | #CZLSF | @ClickZLive
SAMPLE FLOW
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
POS FILTER
PATTERN OF SPEECH
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
POS?
WHAT ARE PATTERNS OF SPEECH
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
AMAZING RESULTS
IN TEXT BASED ADS
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
#2
COMPETITIVE INSIGHTS
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
https://snap.stanford.edu/data/web-amazon.html
August 11–14, 2014 | #CZLSF | @ClickZLive
pyOut = {}
for str in kIn['Col0']:
tokens = str.split(':', 1)
if len(tokens):
if tokens[0] in pyOut:
column = pyOut[tokens[0]]
else:
column = []
column.append(tokens[1].strip())
pyOut.update({tokens[0] : column})
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
COMPETITOR ATTRIBUTES
August 11–14, 2014 | #CZLSF | @ClickZLive
NEGATIVE ATTRIBUTES
August 11–14, 2014 | #CZLSF | @ClickZLive
LEARNERS / PREDICTORS
1. Keyword tagging by intend
2. Engagement by condition
3. Most Likely outcomes
4. Ranking Factors
Machine learning
August 11–14, 2014 | #CZLSF | @ClickZLive
CURRENT PROJECT
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
August 11–14, 2014 | #CZLSF | @ClickZLive
*NON BRANDED, EQUAL EQUITY ETC. VERY OBJECTIONABLE
August 11–14, 2014 | #CZLSF | @ClickZLive
WHERE SHOULD YOU LOOK FOR YOUR
DATA?
- CRM SYSTEM
- CUSTOMER SUPPORT EMAILS
- SUPPORT FORUM
- KNOWLEDGE BASE (BY PV)
- RATINGS AND REVIEWS
August 11–14, 2014 | #CZLSF | @ClickZLive
THANK YOU
QUESTIONS? @NXFXCOM

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Using linguistic analysis to break through the noise - #CLZSF - Benjamin Spiegel