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© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Using Analytics to Make Revenue More “Real”
Justin Grover – Product Manager Analytics Platform
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Intro
2
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Intro
3
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Intro
4
• APIs
• Authentication
Authorization
• Integration
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
A Focus on Real Revenue
Revenue – (Returns, Cancelations and Exchanges)
5
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 9
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Strategies
More accurate Revenue for your paid search campaigns
11
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
General Adjustment
1. Find out what your
return/cancelation/exchange rate is for the
company as a whole
2. Revenue – (returns + cancelations +
exchange costs)/revenue
eg. $100 – ($5 + $3 + $2)/ $100 = 90%
3. Multiply all revenue numbers by the
resulting percentage
e.g. $150 * .9 = $135 (Real Revenue)
12
Pros
• Make sure margins
aren’t negative
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Record Marketing Channel in System of Record
1. Capture the marketing channel when
visitors come to the site (usually a cookie)
2. When a user makes a purchase, record the
marketing channel in the order
management system
3. Export all orders with marketing channel
4. Analyze what the
return/cancelation/exchange rate is for
each marketing channel
13
Pros
• Make sure margins
aren’t negative
• Can break out “Real”
revenue by channel
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Upload Returns/Cancelations/Exchanges to Analytics
1. Make sure the order number/ID is being
captured in the analytics tool
(Transaction ID in SiteCatalyst)
2. Upload Return/Cancelation/Exchange
amounts to the analytics
3. Establish a base line
return/cancelation/exchange rate
4. Analyze marketing campaigns to for
opportunities
a. Look for campaigns that bring in customers
with higher than average return rates
b. Look for products/landing pages to higher
than average
14
Pros
• Make sure margins
aren’t negative
• Can break out “Real”
revenue by channel
• Can find campaigns that
bring in expensive
customers
• Can find
products/landing pages
that mismatch
expectations
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Questions?
15

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Using Analytics to Make Revenue More “Real”

  • 1. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Using Analytics to Make Revenue More “Real” Justin Grover – Product Manager Analytics Platform
  • 2. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Intro 2
  • 3. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Intro 3
  • 4. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Intro 4 • APIs • Authentication Authorization • Integration
  • 5. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. A Focus on Real Revenue Revenue – (Returns, Cancelations and Exchanges) 5
  • 6. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
  • 7. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
  • 8. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 9
  • 9. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10
  • 10. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Strategies More accurate Revenue for your paid search campaigns 11
  • 11. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. General Adjustment 1. Find out what your return/cancelation/exchange rate is for the company as a whole 2. Revenue – (returns + cancelations + exchange costs)/revenue eg. $100 – ($5 + $3 + $2)/ $100 = 90% 3. Multiply all revenue numbers by the resulting percentage e.g. $150 * .9 = $135 (Real Revenue) 12 Pros • Make sure margins aren’t negative
  • 12. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Record Marketing Channel in System of Record 1. Capture the marketing channel when visitors come to the site (usually a cookie) 2. When a user makes a purchase, record the marketing channel in the order management system 3. Export all orders with marketing channel 4. Analyze what the return/cancelation/exchange rate is for each marketing channel 13 Pros • Make sure margins aren’t negative • Can break out “Real” revenue by channel
  • 13. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Upload Returns/Cancelations/Exchanges to Analytics 1. Make sure the order number/ID is being captured in the analytics tool (Transaction ID in SiteCatalyst) 2. Upload Return/Cancelation/Exchange amounts to the analytics 3. Establish a base line return/cancelation/exchange rate 4. Analyze marketing campaigns to for opportunities a. Look for campaigns that bring in customers with higher than average return rates b. Look for products/landing pages to higher than average 14 Pros • Make sure margins aren’t negative • Can break out “Real” revenue by channel • Can find campaigns that bring in expensive customers • Can find products/landing pages that mismatch expectations
  • 14. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Questions? 15

Editor's Notes

  1. Poor products
  2. Mis-matched message (Should have targetedelves)
  3. Cheaper Product