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Usability Testing Types



Wednesday, February 8, 12
Remember our
                             core terms:


Wednesday, February 8, 12
Wednesday, February 8, 12
• Efficiency




Wednesday, February 8, 12
• Efficiency
                    • Learnability




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• Efficiency
                    • Learnability
                    • Satisfaction




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• Efficiency
                    • Learnability
                    • Satisfaction
                    • Effectiveness (R&C) / Errors (N)



Wednesday, February 8, 12
• Efficiency
                    • Learnability
                    • Satisfaction
                    • Effectiveness (R&C) / Errors (N)
                    • Memorability (N)


Wednesday, February 8, 12
• Efficiency
                    • Learnability
                    • Satisfaction
                    • Effectiveness (R&C) / Errors (N)
                    • Memorability (N)
                    • Accessibility (R&C)

Wednesday, February 8, 12
accessibility



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“making products usable
                by people who have
                disabilities.”
                                     (R&C 5)




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Wednesday, February 8, 12
Wednesday, February 8, 12
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Wednesday, February 8, 12
Wednesday, February 8, 12
Usability is



Wednesday, February 8, 12
the absence of frustration.




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Let’s talk testing.




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Bailey’s Human
                            Performance Model



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•       the human
                    • the context
                    • the activity



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user-centered design



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“UCD is the techniques, processes, methods, and
                procedures for designing usable products and systems...

                It is the philosophy that places the user at the center of
                the process.”




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How do we figure
                               this out?



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In a perfect world, you
                         start from the
                           beginning.



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We are not working in
                     perfect worlds.



Wednesday, February 8, 12
Wednesday, February 8, 12
Wednesday, February 8, 12
$74,000 - $105,000


Wednesday, February 8, 12
Wednesday, February 8, 12
Instead, we’re going
                                  to DIY.



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Wednesday, February 8, 12
Band on every street corner.
                A ‘zine in every bar.




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A usability specialist in every workplace.




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quick & dirty
                            experiments.


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experiential



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human subjects



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our job is to



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develop:
                  	

 - research questions
                  	

 - test objectives

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Representative sample
                          of users



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Representation of
                              actual work
                             environments.

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Observation of
                              end users



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Interviewing



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Collection of
                         performance and
                       preference measures.



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Recommendation of
                              improvements.



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Study Types



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iterative design



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Exploratory/Formative




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Not how well. (Yet.)

                                   Why.



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Exploratory



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Assessment /
                             Summative



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now we’re into
                            how well. Sort of.

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Validation / Verification



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Comparisons



Wednesday, February 8, 12
Testing Environments




Wednesday, February 8, 12
Lab
                            Onsite
                            Mobile
                            Remote


Wednesday, February 8, 12
user comfort



Wednesday, February 8, 12
observer location



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recording movement?
                      recording sound?
                   recording expressions?


Wednesday, February 8, 12
Wednesday, February 8, 12
or,



Wednesday, February 8, 12
Wednesday, February 8, 12
honest
                                fair
                            responsible


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informed
                             consent

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confidentiality



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manipulation of data



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validity / reliability



Wednesday, February 8, 12
- techniques / methods
                - researcher’s stance
                - assumptions


Wednesday, February 8, 12
human subjects



Wednesday, February 8, 12
human subjects



Wednesday, February 8, 12
relationship with
                                audience


Wednesday, February 8, 12

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Usability: Test Types & Ethics