1. Morene Williams
2462 Shannonaire Dr.
Jennings Mo. 63136
Phone: 314­437­1164
E­mail:
Morenewilliams1@gmail.com
I’M CURRENTLY LOOKING TO ADD VALUE TO A COMPANY WITH MY WISDOM AND EXPERIENCE.
EDUCATION
06/10­03/11
Columbia College [Bus. Admin.] (St. Louis, Mo)
Work Experience
11/15­03/16
Credit Customer Service Agent
Macys Inc.
Responsible answering incoming calls, researching and resolving customer's complaints. Reviewed and made changes to
customer's account (s). Assisted in taking over the phone payments. Provided courtesy waived fees for customers.
Transferred calls to appropriate department. Listened and responded to customer's concerns & needs. Returned customer's
calls to finalize issues that were brought to my attention to my attention.
07/15­11/15
Clerk
St. Louis Community College
Responsible for inputting student's academic records, retrieving
files electronically, coping and filing confidential student's records.
03/92 ­ 2013
Customer Care Representative
Mohair & Company Salons
Responsible for excellent listening skills, analyze, diagnose areas of distress , managed multiple priorities, research complex
customer concerns, educate customers and customize resolutions.
VOLUNTEER WORK
I​ ​have volunteered for Epworth Drop­in Center for teenagers, provided free haircuts and hairstyling 2015.
REFERENCES
Mrs. Marlene Robinson, Delivery Supervisor, 314­322­2236
Ms. Diane King, Foster Mom, 314­283­4136
Ms. Stacey L Mingo, USPS Supervisor, 314­619­9898