The document discusses the Superfluid Library, a service that can be taken anywhere. It promotes using design thinking to streamline library services. Specifically, it suggests evaluating goals, staffing needs, services, organizational structure, and tools to determine if an organization is set up for success in achieving its goals. The document was presented at a University of Toronto iSchool Symposium on the future of libraries and is from Andrea Cecchetto, Manager of Learning & Growth at Markham Public Library.