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- 1. humanservices.gov.au Online services for families Goingonline is a more convenient way of doing your family assistance business with us. It’s secure and saves you time. Depending on the type of family assistance you receive, you can: • make a claim for family assistance • view, update or withdraw your claim • view and update your family income estimate • advise that you do not need to lodge a tax return • view and update your child/ren’s education details • view your payment history • view and update your work, training or study details • subscribe to and receive letters online. For more information about Centrelink Online Services, visit humanservices.gov.au/ centrelinkonline or use your smartphone to scan this barcode. How to register To register for Centrelink Online Services, visit humanservices.gov.au/centrelinkonline You will need your Customer Reference Number (CRN) which is provided on every letter we send you, and answer identity questions based on information you previously provided to us. Important: Calls to ‘1800’ numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate. CO620.1303 We’re moving in together humanservices.gov.au 10094.1210 From Monday 12 November, the Department of Human Services will provide all Medicare and Centrelink services under one roof at the corner Anderson Street and Chapel Street, Lilydale. Medicare services currently available at Shop 713, Chirnside Park Shopping Centre, the corner Maroondah Highway and Edward Road, Chirnside Park move to the one-stop shop on this date. The opening hours are 8.30 am to 4.30 pm, Monday to Friday. Medicare services will be available 9.00 am to 12.30 pm on Saturday. Medicare will pay all benefits directly into your bank account at the new location. Speak to a staff member or visit humanservices.gov.au for more information. We accept BasicsCard CO642_1211_FA.indd 1 19/11/2012 10:09:57 AM © Commonwealth of Australia 10031.1302 Like to know more? If you would like to know more about the Indigenous Employment Program and how CRS Australia can work with you contact: CRS Indigenous Employment Manager IEPProposals@crsaustralia.gov.au crsaustralia.gov.au 3 How do we help? Our experienced team of employment professionals work with you to: • recruit and retain Aboriginal and Torres Strait Islander employees in your workplace • strengthen engagement with the local community, employers and industry. We help you to: • identify and recruit suitable and motivated new employees • train and support employees to gain industry specific skills and experience and stay in their jobs • link with the local community • develop Indigenous recruitment and retention strategies for your workplace • provide practical support, including career guidance and mentoring to address issues that affect a person’s capacity to get or keep a job • train your employees in cross-cultural awareness training. We will provide support to both employers and employees to keep Aboriginal and Torres Strait Islander peoples in work. CRS Australia and the Indigenous Employment Program (IEP) The objective of the Indigenous Employment Program (IEP) is to increase Aboriginal and Torres Strait Islander peoples employment outcomes and participation in economic activities. This contributes to the Government’s commitment to halving the gap between Indigenous and non-Indigenous employment outcomes within a decade. The Indigenous Employment Program is funded by the Australian Government Department of Employment, Education and Workplace Relations (DEEWR). Through the IEP Employment Panel 2012–2015, CRS Australia can deliver a broad range of services that are responsive to the needs of employers, Aboriginal and Torres Strait Islander peoples and their communities. Who do we help? • Employers wanting to recruit Aboriginal and Torres Strait Islander employees • Aboriginal and Torres Strait Islander peoples looking for work Indigenous Recruitment and Support humanservices.gov.au BasicsCard For BasicsCard balances and enquiries: BasicsCard Balance Enquiry Line Freecall™ 1800 057 111 Income Management Line Freecall™ 1800 132 594 Human Services website humanservices.gov.au/basicscard In person at your local Service Centre 8898.1302 For more information visit humanservices.gov.au/ householdassistance or speak to a Customer Service Officer. Household Assistance Package Clean Energy Supplement The Clean Energy Supplement is an ongoing payment to help eligible households with any impact from the carbon price on everyday expenses. If you receive an income support payment or Family Tax Benefit, the Clean Energy Supplement will be paid automatically with your regular payment for: • pensioners and most income support recipients from 22 March 2013 • Commonwealth Seniors Health Card holders who receive Seniors Supplement from 24 June 2013 • Family Tax Benefit recipients from 1 July 2013 • most youth and students from 1 January 2014, following a second Clean Energy Advance in July 2013. The amount of your Clean Energy Supplement depends on your circumstances and the payment you receive. The Clean Energy Supplement is part of the Household Assistance Package. humanservices.gov.au/householdassistance Three principles for employer engagement Collaborativewaysofworking—betweenroles,levelsandlocations.Creatingcommonpurpose. Balance Two way alignment of the job seeker and the employer Target employers with occupations to suit ready job seekers Create readiness in job seekers for vacancies available in the labour market. Market jobs with our employers to job seekers A balanced perspective supporting the job seeker —employer relationship Focus on making the relationship work Understand employer requirements Understand job seeker skills and capabilities Quality Post Placement Support that works with the job seeker and the employer to deliver a durable relationship Business orientation A realistic perspective on the labour market Understand the labour market - what jobs are available? Recognise the role of employers’ business interest A business relationship in the marketplace Utilise available labour market knowledge and business intelligence Determine employers’ business interest Negotiate win-win business relationships Build and protect reputation as a trusted broker who addresses risk Provide reliable service to a standard agreed with the employer Evaluation Objective evaluation of approach Feedback from job seekers and employers used to improve service Measured progress and results to evaluate return on effort Evaluated process leading to efficient methods and better service Higher rates of job seeker placement Durable placements 13 and 26 week outcomes Realistic expectations of employers Positive business reputation and stronger employer engagement Access to employers Durable engagement • repeat placements • referrals leading to new business Provision of better service Profitable return on investment