Unleashing the Power of Communications Mining: Deep Data Insights for Automation Opportunities

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Communications Mining is the process of extracting valuable insights from digital communications to identify automation opportunities. It helps streamline communication processes, discover automation potential, improve knowledge management, enhance processes, and optimize employee performance. By leveraging automation, organizations can effectively manage the overwhelming volume of communications and unlock greater efficiency and productivity. Read this presentation to know more.

Technology

What is Communications Mining?
Get Deep Data Insights for More Automation Opportunities
Hyperautomation Solutions... Not Just A Platform

Too Much Communication?
The realm of business services is currently under
immense strain. Unprecedented quantities of digital
communications inundate organizations. Employees
find themselves overwhelmed by the sheer volume of
conversations with customers and colleagues.
On an average, employees now dedicate 28% of their
workweek solely to managing emails. Alarming
numbers—such as 22%—reveal that email overload
stands as the primary reason why some individuals
contemplate leaving their jobs.

To create an effective working ecosystem,
automation can complement Communications
mining. With automation, communications
mining helps in-
1. Data Enrichment
2. Rule Based Automation
3. Reporting & Performance Monitoring
4. Exception Handling
5. Risk Management
What is Communications
Mining?

Why is Communications Mining
Important?
Communications Mining enables enterprises to gain
valuable insights from these communication channels
and look for the opportunity where and in which
processes automation can fit in. All across the
organization, communications mining is important due
to-
Gaining Data
Insights
Identifying
repetitive and
manual processes
Monitor time-sensitive
tasks
Process
Improvement
Seek
customer
pain points

How can Automation Complement
Communications Mining?
Communication Mining can be a valuable tool for
discovering which use cases within an organization are
ideal candidates for automation. Some of
communications mining benefits include-
1. Streamline Communication Process
2. Discover Automation Opportunities
3. Create Knowledge Management
4. Offer Process Improvement
5. Optimize Employee Performance

Benefits of Communications
Mining
Communication mining can be a valuable tool
for discovering which use cases within an
organization are ideal candidates for
automation. Some of communications mining
benefits include-
1. Streamline Communication Process
2. Discover Automation Opportunities
3. Create Knowledge Management
4. Offer Process Improvement
5. Optimize Employee Performance

www.AutomationEdge.com
Hyperautomation Solutions...
Not just a platform

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