1. Name Student Number
Nur Fatin Fatihah Binti Ahmad Ruzi
Nurhidayah Binti Abdul Halim
Zarindatul Arizah Binti Zahari
Hasya Nadhirah Binti Rosli

3. Planning
Development Management

4. Development
1.To determine
training policy
(INTAN)
2.To determine
Career
Development
Policy

6. 3.To develop career 4.To develop succession
planning
path
5.To determine
Organizational
Development Policies

7. 2.To determine the
1.To determine the
organizational size
roles of the public
and structure of the
sector
public agencies

8. 3.To determine the
requirement and
development of human
resource
4.To determine
pension and retirement
benefits

9. 5.To determine the implications of
privatization/separation on the public sector
human resource
6.To develop strategic alliances and
networking

10. 1.To manage the
appointment,
emplacement,
remuneration, 2.To formulate and
promotion, retirement clarify policies on the
benefits, service mentioned matters to
conditions, employer- implementer agencies
employee relations,
training and human
resource database

11. 3.To manage
policies monitoring
4.To manage
policies evaluation

12.  Provide professional services and advice on
the formulation and implementation of
policies and regulations pertaining to human
resource management which includes:
◦ Prompt in all actions;
◦ Accurate in decision making;
◦ Friendly customer service;
◦ Timeliness in providing services;
◦ Fair and just in deliberation;
◦ Ensure that services and information are easily
made available and reliable; and
◦ Compliance with laws, policies and regulations.

13.  Ensure that public agencies are equipped with suitable structures, establishment and schemes
of service in accordance with their current responsibilities so as to function at an optimum
level;
 Ensure the best human capital management to enhance the efficiency and effectiveness of
public personnel through the development of systems and best practices;
 Increase the productivity and efficiency of public service human capital through pre-service
and in-service training with regards to the Public Service training policies;
 Attract, develop and retain potential workforce towards excellent performance through salary
management, allowance and various benefits;
 Ensure a harmonious employer-employee relations through the widespread dissemination of
information so as to improve understanding on issues of common interest;
 Enforce Public Service pension regulations and ensure that pension’s benefits are payable to
qualified recipients;
 Develop public personnel using the psychological and counselling approach and to provide
effective and efficient training in accordance with the principal, ethic and standard practices of
the Public Service; and
 Ensure responses to clients’ enquiries and complaints are fast, accurate and courteous and
adhere to the stipulated period as follows:
◦ Affirmation of acceptance of complaint within three days;
◦ Initial response within 14 days; and
◦ Status report on clients’ complaint within two months