Ms. NEHA SHARMA Contact No.: +919999496213 Email: nehasharma@uos.com Skype: nehasharma Website: www.uos.com

1. UNIVERSAL OUTSOURCING
SOLUTION

2. INTRODUCTION
 UOS is an international voice-enabled and non-
voice business process outsourcing partner and
risk-management consultancy business provider.
 With great knowledge and experience learned from
a maturing outsourcing industry, UOS delivers
greater competitive advantages to its clientele that
will benefit from newer technologies, experienced
people, matured processes, and customized
services. These benefits translate to Better
Learning Curves and Faster Return on Client
Investments

3. ADDITIONAL INFORMATION
 UOS has a complete inbound and outbound call
center and business process solutions capabilities
to meet the demands of the industry. We have
invested in the latest information technology and
telecommunication equipments that better
combines availability, reliability, and cost efficiency
than previous traditional technologies. We also
understand that having the latest technologies is
not enough, we have therefore built a management
team that has both experience and leadership
qualities that command the highest level of
expectations from both shareholders and clients.
From recruitment to training to making live calls to
support systems, no expense was spared to let our
client partners experience quality and problem free
services.

4. UOS MISSION
 To Client Partners – to provide beyond business
practices in optimizing the integration between people
process and technology while ensuring a long term
client partnership that will result in a consistent
competitive advantage to the partnership.
 Our Organization and Employees – to espouse an
environment that will perpetually strive to provide the
best balance between providing excellent professional
work ethics and promoting a healthy family and social
life.
 Our Business Partners – to continuously support
business process outsourcing initiatives both local and
foreign, thus helping to promote global industry
networking at the same time staying at the forefront of
cutting edge technologies.

5. UOS PEOPLE
UOS puts a high premium in our professional staff
regardless of where they are in the organization. The
management team is composed of highly
experienced, success driven professionals that came
from various fields and industries providing valuable
knowledge and skill in moving the company forward and
in helping its clients achieve real success. For the
operations and support personnel, QDMS only hires
people imbued with cheerful professionalism and can-do
work attitude that enjoy giving service to their
customers. We believe in people with having the right
attitude more than aptitude, all of these professionals
are linked to one common objective – To make your
business an ongoing success story.
With the right mix of people in the organization, UOS
has half won the battle.

6. UOS PROCESS
 Our implementation and client management
processes are focused on
simplicity, completeness, flexibility, efficiency, and
effectiveness. We have aligned our implementation
processes to the different need in the growing
outsourcing industry. We have made methodologies
and processes to be more customer-centric thereby
allowing us to align with our clients’ vision.

7. UOS TECHNOLOGY
 At UOS, we believe in using the right technologies
that best fits our clients’ current and future needs.
We prudently use technologies that provide the
best price to performance ratio that allows us to
offer very cost-efficient solutions to our customers.

8. UOS INDUSTRY FOCUS
 UOS is one of the few companies that had shaped
its organization around our clients’ industries. This
market-based structure provides for dedicated
resources for a different resources for different lines
of businesses and allows our client service
professionals to focus on industry-specific issues.
This enterprise-level knowledge and experience
brings clarity and results into any engagements that
we enter into with our clients.

9. UOS VOICE-ENABLED SERVICES
 Technical Support
 Managed Helpdesk Services
 Market Research
 Customer Surveys
 Telemarketing
 Political Message
 Customer Service Follow-up
 Up-Sells
 Inbound Sales
 Customer Service

10. UOS CENTER NON-VOICE SERVICES
 Data Encoding – provides encoding work for
thousands of medical insurance claims for a variety
of small and large medical insurance companies.
 Other BPO Services – such as custom software
development, IT consultation, and others requested
by the clients.

11. UOS ADVANTAGES
At UOS we do not just offer our clients with resources that they
“think” they need. We do not just provide
manpower, technologies, and telephony like what the usual
contact center companies do. What we do, is to provide an
end-to-end business process and customer management
solution addressing the real needs of our clients to
strategically position themselves as global leaders in their
respective industries. We offer our clients innovative
possibilities in providing for their customer’s
satisfaction, reduction of operating cost, flexibility, focus, and
operational efficiency through decreased turnaround times.
Our team of business consultants, implementation
managers, and account managers work seamlessly together
to help our clients reap the benefits of our outsourcing
solutions. In doing so, we hope to achieve increased brand
loyalties to our clients’ business, thereby increasing
shareholders’ value.
We use proven yet out of the box methodologies that are
custom designed to align our clients’ vision, from planning to
execution focusing in three pillars:
People, Process, Technology.

12. UOS CONTACT INFO
UOS
A-79 3rd FLOOR
BADLI EXTENTION
ROHINI
DELHI
Primary Contact: Mr. ANIL SAINI
Designation: Director
Contact No.: +919999496212
Email: a.saini21@gmail.com
Skype: anilsaini11