This document discusses communication skills and provides information on key aspects of communication such as definition, process, types, levels, forms, and characteristics of language. It defines communication as the exchange of information between a sender and receiver using symbols. The communication process involves a sender encoding a message that is sent through a medium and decoded by the receiver who then provides feedback. There are different types of communication including general, technical, oral and written forms. Language used in communication is artificial, restricted, abstract, arbitrary, creative, repetitive, and recursive in nature.

1. CommunicationCommunication
SkillsSkills
ByBy
Dr.Dushyant NimavatDr.Dushyant Nimavat
Assistant Professor in English Language & CommunicationAssistant Professor in English Language & Communication
SkillsSkills
B.B.A. Dept.B.B.A. Dept.
Gyanyagna College of Science and ManagementGyanyagna College of Science and Management
E-mail: dushyantnimavat76@gmail.com
Blog: dushyantbnimavat.blogspot.com

2. Introduction
• The exchange of information, ideas and
knowledge between sender and receiver
through an accepted code of symbols.
• Two way process
• The term ‘communication’, derived from a
Latin term ‘communicare’.
• Sender-Encoding-Mediums-Decoding-
Receiver-Feedback

4. Process of Communication
Medium
Feedback
Sender Receiver
encode decode

5. Noise in Communication
• Physical Noise (channel)
• Psychological Noise
• Reasons:
• Faulty background, surrounding noise, high
volume, illegible handwriting
• Ambiguous sentence structure, faulty
grammar, misspelling, incorrect
pronunciation or punctuation

6. General & Technical
Communication
• General:
• Contains a general
message
• Informal in style and
approach
• No set pattern
• Mostly oral
• Not always for a specific
audience
• No use of technical terms
or graphics
• Technical:
• Contains a technical
message
• Mostly formal in style and
approach
• Follows a set pattern
• Both oral and written
• Always for a specific
audience
• Frequently involves
jargons, graphics etc.

7. Meaning in Communication
• Language employs a combination of words
to communicate ideas in a meaningful way.
• By changing the word order in a sentence,
you can change it’s meaning, and make it
meaningless.
• E.g.: I eat rice only.
• I only eat rice.

8. Characteristics of Language
• 1-Artificial:
• It’s a man made system.
• Man modifies meanings of words as per the
need.
• E.g. ‘nice’-means good
• It’s Latin root ‘nescire’ means to be
ignorant
• And in 13th
century it meant stupid, foolish

9. Characteristics of Language
• 2-Resticted:
• When we think and translate our thoughts
into language, some meaning is lost in
process.
• E.g.-my school

10. Characteristics of Language
• 3-Abstract:
• It represents a generalized idea.
• E.g.-dress, table
• 4-Arbitrary:
• No direct relationship between word and
the object it represents.
• E.g.-table can be called anythinng

11. Characteristics of Language
• 5-Creative:
• Generates many words in many meanings.
• E.g.-mouse, virus, edutainment
• 6-Repititive:
• It improves or reduces effectiveness of
communication.
• E.g.-A couple of girls are riding their bicycles.
• All of you meet together to see me in the afternoon
at 3 p.m.

12. Characteristics of Language
• 7-Recursive:
• No limit of any potential length of a
sentence.
• Generates any number of additional parts
in a sentence.
• He borrowed a pen from me…which was
not mine….and was given to me by someone

13. Levels of Communication
• Extra personal
• Intra personal
• Inter personal
• Organizational (-internal operational-
external operational-personal)
• Mass (large reach-impersonal-presence of a
gatekeeper)

14. Communication
• Oral Forms
• Face-to-face communication
• Telephone Talk
• Meetings
• Seminars
• Conferences
• Dictation
• Instructions
• Presentations
• Group discussions
• Interviews (employment/press)
• Video conferences
• Voice conferences
• Written Forms
• Memos
• Letters
• E-mails
• Faxes
• Notices
• Circulars
• Newsletters
• Reports
• Proposals
• Research papers
• Bulletins
• Brochures
• Manuals
• In-house journals

16. Conclusion
• Your communication skills can make a
difference between being hired and fired.
• Will will find a way….
• Practice makes a man perfect…
*****

17. T h a n k y o uT h a n k y o u
……