One-way and two-way
• Information flows only in
one direction –from the
sender to the receiver with
• A much common way of
communication because it
is faster and easier for the
sender and there is no
trouble from disagreement.
• There may be mistakes in
One-way and two-way
• A process in which
information flows in twodirections –the receiver
provides feedback and
the sender receptive to
• It is more accurate and
fewer mistakes in
• But it is time-consuming
and more difficult for the
Reports, Forms ,
Notice boards and
Internal magazines or
• Messages can be
revised several times.
• The sender can not
• Face-to-face discussions,
formal presentations and
• Advantages: Questions can be
asked and answered directly;
feedback is immediate; and
the sender’s attitude can be
• Disadvantages: few
Overcoming the communication barriers
requires a vigilant observation and
thoughts of potential barriers in a
particular instance of communication.
State all the anticipated barriers that may
have impact on your day-to-day
Strategies to overcome barriers will be
different in different situations depending
upon the type of barriers present.
Following are some of the important general
strategies that will be commonly useful in all
the situations to overcome the barriers of
the receiver more seriously
Crystal clear message
Delivering messages skillfully
Focusing on the receiver
Using multiple channels to
communicate instead of relying on
Ensuring appropriate feedback
Be aware of your own state of
addition to removal of specific
barriers to communication, the
following general guidelines may
be helpful to facilitate
Have a positive attitude about
communication. Defensiveness interferes with
Work at improving communication skills. The
communication model and discussion of
barriers to communication provide the
necessary knowledge to improve
communication. This increased awareness of
the potential for improving communication is
the first step to better communication.
communication as a skill to
be evaluated along with all the other
nursing skills for undergraduates.
communication goal oriented.
Relational goals come first and pave
the way for other goals.
When the sender and receiver have a
good relationship, they are much
more likely to accomplish their
Experiment with communication
alternatives. What works with one person
may not work well with another. Use
diverse communication channels, listening
and feedback techniques.
Accept the reality of miscommunication.
The best communicators fail to have
perfect communication. They accept
miscommunication and work to minimize
its negative impacts.