What is communication?

Communication is a 2 – way
interaction between two parties
to transmit information and
mutual unde...
One-way and two-way
communication
One-way communication

• Information flows only in
one direction –from the
sender to the...
One-way and two-way
communication
One-way communication

Two-way communication

• A process in which
information flows in ...
Question for critical thinking
There are various types of
written communication:

letters, memos, reports,
forms, notice b...
Communication media

• Written communication media
• Oral communication media
• Electronic communication media

© PhotoDis...
Communication Media
Written communication

• Communication
through:
Letters,Memos,
Reports, Forms ,
Notice boards and
Inte...
Communication media
• Face-to-face discussions,
telephone conservations,
Written communication
formal presentations and
sp...
Communication media
• Communication through
electronic media such as mobile
Written communication
phone, paging devises, l...
Overcoming the communication barriers
requires a vigilant observation and
thoughts of potential barriers in a
particular i...
 Strategies to overcome barriers will be

different in different situations depending
upon the type of barriers present.
...
 Taking

the receiver more seriously
 Crystal clear message
 Delivering messages skillfully
 Focusing on the receiver
...
 In

addition to removal of specific
barriers to communication, the
following general guidelines may
be helpful to facili...
 Have a positive attitude about

communication. Defensiveness interferes with
communication.
 Work at improving communic...
 Include

communication as a skill to
be evaluated along with all the other
nursing skills for undergraduates.

 Make

c...
 Experiment with communication

alternatives. What works with one person
may not work well with another. Use
diverse comm...
THANKYOU
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Communication ppt

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Communication ppt

  1. 1. What is communication? Communication is a 2 – way interaction between two parties to transmit information and mutual understanding between themselves © PhotoDisc
  2. 2. One-way and two-way communication One-way communication • Information flows only in one direction –from the sender to the receiver with no feedback • A much common way of communication because it is faster and easier for the sender and there is no trouble from disagreement. • There may be mistakes in transmission of information.
  3. 3. One-way and two-way communication One-way communication Two-way communication • A process in which information flows in twodirections –the receiver provides feedback and the sender receptive to the feedback. • It is more accurate and fewer mistakes in transmission. • But it is time-consuming and more difficult for the sender.
  4. 4. Question for critical thinking There are various types of written communication: letters, memos, reports, forms, notice boards, internal magazines and newspapers. © PhotoDisc
  5. 5. Communication media • Written communication media • Oral communication media • Electronic communication media © PhotoDisc
  6. 6. Communication Media Written communication • Communication through: Letters,Memos, Reports, Forms , Notice boards and Internal magazines or newspapers • Messages can be revised several times. • The sender can not receive immediate feedback.
  7. 7. Communication media • Face-to-face discussions, telephone conservations, Written communication formal presentations and speeches • Advantages: Questions can be asked and answered directly; Oral communication feedback is immediate; and the sender’s attitude can be sensed. • Disadvantages: few permanent records
  8. 8. Communication media • Communication through electronic media such as mobile Written communication phone, paging devises, lap top computers, E-mail, fax machines, and electronic notice boards Oral communication Electronic communication © PhotoDisc • Messages can be delivered instantly, over long distances, and to a large number of people. • But not all people have can access to the media.
  9. 9. Overcoming the communication barriers requires a vigilant observation and thoughts of potential barriers in a particular instance of communication. State all the anticipated barriers that may have impact on your day-to-day communication.
  10. 10.  Strategies to overcome barriers will be different in different situations depending upon the type of barriers present.  Following are some of the important general strategies that will be commonly useful in all the situations to overcome the barriers of communication.
  11. 11.  Taking the receiver more seriously  Crystal clear message  Delivering messages skillfully  Focusing on the receiver  Using multiple channels to communicate instead of relying on one channel  Ensuring appropriate feedback  Be aware of your own state of mind/emotions/attitude
  12. 12.  In addition to removal of specific barriers to communication, the following general guidelines may be helpful to facilitate communication:
  13. 13.  Have a positive attitude about communication. Defensiveness interferes with communication.  Work at improving communication skills. The communication model and discussion of barriers to communication provide the necessary knowledge to improve communication. This increased awareness of the potential for improving communication is the first step to better communication.
  14. 14.  Include communication as a skill to be evaluated along with all the other nursing skills for undergraduates.  Make communication goal oriented. Relational goals come first and pave the way for other goals. When the sender and receiver have a good relationship, they are much more likely to accomplish their communication goals.
  15. 15.  Experiment with communication alternatives. What works with one person may not work well with another. Use diverse communication channels, listening and feedback techniques.  Accept the reality of miscommunication. The best communicators fail to have perfect communication. They accept miscommunication and work to minimize its negative impacts.
  16. 16. THANKYOU

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