UNDP Bolivia promotes democratic governance through a web 2.0 platform called gobernabilidad.org.bo. The project aims to reduce barriers to access information and promote its use in decision making, as well as include actors like indigenous groups, women, and youth who were previously excluded. This is done through a website and social media presence. Quantitative data like website traffic and searches are used alongside qualitative data from surveys to monitor the impact, measure objectives over time, and ensure political support and funding continues for the knowledge management initiative.

1. UNDP Bolivia promotes democratic governance through www.gobernabilidad.org.bo web 2.0 platform Eliana Quiroz G. [email_address] @e_liana KDID - Washington D.C. May, 2011

2. 1. Description of the project Problems - Poor access to information and poor use of the knowledge and information products. - Exclusion of important actors (indigenous, women, youngsters ). Objectives - Reduce barriers of information access and promote the use of information and knowledge to make decisions. - To include specific actors in the process of spreading the information and political debate eliminating time and space restrictions . Strategy and tools - Internet and web 2.0 tools: 1 website and 8 social media. - Mixed online-offline interventions.

3. 2. Monitoring the process: quantitative and qualitative data Quantitative methods: Google analytics - Google stats offers a way to measure the performance of KM initiatives and is a useful tool to show results briefly. (20.000 monthly visits at web site and social media). - Search Engine Optimization (SEO) has shown how to behave in the virtual world.

4. Business-as-usual of international cooperation could change showing changes in behaviour are worth. 2. Monitoring the process: qualitative data OM On KM principles - To share information does not weakens anybody. - To value information as one of the most important political resources. - To have access and use information is a human right. On web 2.0 tools - Web tools save time and make people more efficient. - Institutional and personal reputation grows. - Web 2.0 is for anyone, even for me. - Web 2.0 are strategic for democratic governance.

5. Between quantitative and qualitative data - Quantitative to persuade, qualitative to measure medium and long-term objectives. - Quantitative to set the idea briefly and straight forward, qualitative for deeper discussions. - Quantitative to have a montly report, quantitative to measure results every six months. - Quantitative is more visual, qualitative is more oral and story-telling.

6. 4. Effects - use of monitoring data - Political support from Residence Representative. - Actually, three different budgets fund the KM initiative. - Elaboration, publication and discussion of new contents and new projects. http://aristaspoliticas.org.bo http://comunicacionconderechos.org http://serbolivianoes.org.bo - 8 have required assessment for their own web projects. - Territorialize the interventions in mixed online-offline interventions. - To build capacities in specific actors: young indigenous leaders, Democratic Governance team, politicians. - A surprise: analists, researchers and professors are not willing to share knowledge or use web tools for their jobs