1) Online course enrollment in the United States has grown significantly in recent years, increasing by 33% annually, with over 3.9 million students taking online courses in 2007. Western Governors University has seen similar growth, increasing from 6,000 students in 2004 to 16,000 in 2009. 2) Adult learners in distance learning programs tend to be older than traditional college students, are often Caucasian, and have varied technology backgrounds and motivations for learning. They are focused on practical application and relevance. 3) Effective communication is important for distance mentors to support students, but mentors often come from traditional education backgrounds without specific training in distance communication strategies. Regular, timely, focused, and documented