The document provides instructions and situations for three tasks: 1) Write a letter to a local cafe asking for details about booking a table, menu options, payment methods, and discounts to organize a farewell party. 2) Write a memo to a colleague informing them that you will miss an upcoming department meeting because you will be attending a one-day training program. 3) Write a letter of complaint to a computer company regarding the wrong laptop model and incorrect price being sent, requesting the order be corrected.

1. PART I (10 marks)
Instruction: Read the situation and complete the task.
Situation
A senior member of staff in your department, Mr Lee, is retiring. As the secretary, you are
responsible to organize a farewell party for him. You have decided to hold the party in a local
cafe. You are interested in the following advertisement:
Jalan Lok Weng Chee
Kampung Baru, Kuala Lumpur
03-2262-6233
Delicious food using fresh ingredients ensures you receive the best quality. Comprised of scrumptious
creations including All-Day Breakfasts, Soups and Salads, Gourmet Sandwiches, Hot Kitchen Specials
and irresistible dessert cakes, the extensive menu promises to cater to practically every one of your
culinary desires, all day long!
Task
Write a letter to Café asking them to send you details of their food and services. You should
enquire about booking tables, menu, payment method, discounts. Your letter must be written
using the full block format.
Note: Marks will be deducted for direct lifting of sentences from the given situation.
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2. PART II (5 marks)
Instruction: Read the situation and complete the task.
Situation
You have been invited to attend a 1-day training programme next week. You need to inform your
colleague that you are unable to attend your department’s meeting which falls on the same day.
Task
Write a memo to your colleague informing him about your absence from the meeting.
Note: Marks will be deducted for direct lifting of sentences from the given situation.
PART III (15 marks)
Instruction: Read the situation and complete the task.
Situation
Two weeks ago you had ordered two laptops from Ergo Computers Sdn. Bhd. The order number
was QS3114. Unfortunately, you have been sent the wrong model (QSV3214) and the price
quoted is also wrong. You have already called twice to have the matter resolved over the phone.
However, nothing has been done to date.
Task
Write a letter of complaint to the company. Your letter should state your reasons for writing,
what you want to complain about, and what you would like Ergo Computers Sdn. Bhd. to do.
Your letter must be written using the full block format.
Note: Marks will be deducted for direct lifting of sentences from the given situation.
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