Logical communication at IISc (27th, March 2021)

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“Logical Communication”
Kazuaki Oda/Satoshi Nagata
IISc Skill-up Seminar , 27th March (Sat), 2021

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Hello, IISc!

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#Serial Entrepreneur #Professor #Consultant
#Investor #Athlete #Mathematics #Keynote Speaker,,
-K Consulting Co., Ltd (CEO)
-Nagoya University (Visiting Professor)
-SLOGAN Inc.（Co-Founder & Executive Fellow）
-IIT Kharagpur, IISc, Indian Institutes of Management,
IIT Hyderabad, National University of Singapore,
Institut Teknologi Bandung, University of Indonesia
（Guest Lecturer）
Kazuaki ODA (織田一彰)

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1997 Accenture@Chicago

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Tokyo University

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National University of Singapore

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Beijing University

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Indian Institute of Technology
Kharagpur

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Indian Institute of Science
(IISc) Bangalore

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Indian Institute of Management
Bangalore(IIM B)

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Headstart Startup Event
in T-Hub and IIIT(Hyderabad)

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Indian Institute of Science
Bangalore(IISc)

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NATCON2019 @Bangalore

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<Agenda>
-Introduction
-Work1 "How to guide prof. Smith"
-Work2 "How to handle customer's claim"
-Wrap-up

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One scene in a campus…
There is a webinar in a campus and you are
in charge of this event.
But you are not sure if the speaker is ready to do it.
He didn’t reply email or just says
“I’m good!”
Is he really good?

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＜The Objectives of Today’s Seminar＞
-Learn the principles of
“Logical Communication”
-Learn how to use those in a case study

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＜The Background of Today’s Seminar＞
-We have lots of opportunities working in a global project
-We need to have work experiences
-Preparation before joining jobs/internships
-Communication skill is very important but not learned
-Collaboration skill is also very important as an engineer/scientist

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Emotion
Logic
2 Elements of Communication
We focus on here this time

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Erin Meyer “The Culture Map”
https://erinmeyer.com/

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＜Principles of “Logical Communication”＞
(1) A main player is a listener, NOT a speaker
(2)Make it clear YES/NO =avoid ambiguous words
(3)Conclusion>Reason>Detail
(4)Separate Opinions and Facts
(5)Use simple sentences and conjunctions

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Work1(Case study)
An American Prof. Edo will visit IISc next week.
The prof arrives at the Bangalore international airport
from US and this is the first time to come to India.
Please arrange how to come to IISc from the airport.
Describe it in sentences.

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Work1(Case study)
Example of the answer(1)
“Google it!”

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Work1(Case study)
Example of the answer(1)
“Google it!”
-Is she/he able to use internet in India?
-Simple but no information here

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Work1(Case study)
Example of the answer(2)
“You can pick up taxi
at the airport.
It is about one hour from the
airport to downtown.”

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Work1(Case study)
Example of the answer(2)
“You can pick up taxi
at the airport.
It is about one hour from the
airport to downtown.”
-Is it good for a stranger to use a taxi in Bangalore?
-Prof has Indian Rupee for a driver

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Work1(Case study)
Example of the answer(3)
“Please use Ola from the
airport to the campus.
Ola is very convenient here in
India wherever you go.”

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Work1(Case study)
Example of the answer(3)
“Please use Ola from the
airport to the campus.
Ola is very convenient here in
India wherever you go.”
-She/He knows “Ola”? =>”Olacabs”
-She/He comes to campus directly?
-She/He has to pay money to a driver?

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Work1(Case study)
<Information about the Professor Edo>
-The person is a professor =>Must be VIP(pick up, LIMO)
-The person comes from US
=>Long way to India(tired and move to hotel?)
-This is the first visit to come to India
=>transportation, food, hotels
<We do NOT know about Prof. Edo>
-The person’s name is Edo =>Nationality?
-The person is Mr. or Ms.? =>Taxi/Uber or LIMO
-How old the person is =>IT literacy
-The person’s nationality =>English?(name is “Edo”)
-The person comes to IISc directly? =>Schedule, Hotel

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Work1(Case study)
Example of the answer(4)
Everybody here uses a share-ride service “Uber” or local
"Olacabs" in India.
By using Uber/Olacabs, you reserve and pick up a car at a
pickup zone at the airport.
It is almost 1 hour from the airport to downtown and it costs
about 800 Indian Rupee(=12 USD).
You can pay in Uber/Olacabs payment. Otherwides, you
exchange money to Indian Rupee at the airport.
IISc campus and many hotels are near a center of downtown.
We are ready to welcome you anytime.

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Purpose of the effective communication
1)Communication with smoothly
2)No gap of understanding in the project
3)Convey what you think and let people
work smoothly with you
4)Communication with different cultural
backgrounds people

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Don’t do in the communication
1)Speaking too much fast
2)Just saying your opinion longly
3)No logic and no fact in your
communication
4)Say ‘’This is India’’

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TIPS for your communication
1)Separate your opinion and fact
2)Conclusion first
3)Simple sentence, avoid too long
sentences
a)One sentence , one subject and one verb
b)One sentence, one message

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In an office, there is a phone conversation
between a manager(you) and a staff
Actors:
you(manager)
your staff
Mr. Edo(assigned staff to client A)
Client A
Work2(Case study)
Please explain the situation and summarize what to
do in the next.

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Calling from your staff:
“Manager, I had a phone call from Mr. Edo. He said
that our client A is so angry about our service. Do we
have some stock printers in our office? Could you make
sure? Actually, we delivered a printer to client today
but that’s was not what they ordered. I have no idea
why that happened. They claimed that they ordered a
color printer but we delivered a mono-color one. They
must use a color printer today and they are really
angry now. Edo told me that you as a manager should
call and apologize as soon as possible. Edo has to have
an other client meeting from now and cannot call to
client A for next two hours at least. Edo has already
called to the client but client is so angry and strongly
requesting to have new one again and again. Manager
please do us a favor following us!”
ワーク その2

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Manager(you):
Quite difficult to
understand…
So shall I call to the client?
Why me?
ワーク その2

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Work2(Case study)
Please explain the situation and summarize
what to do in the next.
Main message:(Action)
You as a manager to call to an angry client A to follow ASAP
Background:(Reason)
There was a wrong printer delivery to client A (×mono-
color/〇 color). Client A needs to have it today. He is very
angry but assigned staff Edo cannot handle for next two
hours due to other meeting.
Details: (to-do next)
● You as a manager to call and apologize ASAP.
● Check a color printer stock.
スタッフの話を構造化してみる

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＜Principles of “Logical Communication”＞
(1) A main player is a listener, NOT a speaker
(2)Make it clear YES/NO =avoid ambiguous words
(3)Conclusion>Reason>Detail
(4)Separate Opinions and Facts
(5)Use simple sentences and conjunctions

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