GovDelivery allows local authorities to reduce customer service costs by automatically sending email, SMS, and social media alerts to keep communities informed about important services and updates. Using the latest communication technology, GovDelivery engages communities more effectively and encourages self-service through online channels. As a result, communities can make better decisions and are more satisfied with services. GovDelivery has proven effective for over 350 government entities worldwide in delivering over 2 billion messages annually to more than 16.6 million subscribers.