GovMetric is a widely used solution for collecting customer feedback across multiple channels in local governments. It has become the de facto standard in the UK and Netherlands. Over 15 million UK citizens are regularly exposed to GovMetric's trademarked smiley faces. While GovMetric provides consistent surveying, it also offers customized surveys to gain more insight. The document discusses how GovMetric can integrate with other systems to measure customer feedback on various government services and channels.

1. Nic Streatfeild
© ROL SOLUTIONS LTD. 2011 GOVMETRIC, SERVMETRIC AND THE SMILEY FACES LOGO ARE ALL REGISTERED TRADEMARKS OF ROL SOLUTIONS LTD.

2. Capture the Voice Analyse feedback Take action
of the Customer • Translate feedback • Base decisions on
• Collect feedback at into actionable data and facts
every contact point insight • Measure
• Multi-channel • Real-time reporting improvement
• Point-of-experience • Integrates with other • Demonstrate
systems performance
The GovMetric Approach

3. De facto standard for Local Government
GovMetric has become the single most widely used solution for capturing the
Voice of the Customer across multiple access channels. Language localisation
enables us to support clients in Wales and, most recently, the Netherlands.

4. Unrivalled brand awareness
Over fifteen million UK citizens are regularly exposed to the trademarked
GovMetric Smileys, making them synonymous with the act of giving feedback.

5. Consistency AND Flexibility
Simple, quick and consistent remains at the heart of GovMetric surveying, and it
is this approach that has enabled us to build one of the largest benchmarking
knowledge bases in the sector. But now our clients can learn even more about
their customers’ experiences by creating customised GovMetric surveys.

6. Measure Subscriber Satisfaction…
GovMetric Integration
allows you to measure
the success of your
messages.

7. Integrate into channel performance
measurement
Measure customer
feedback on
GovDelivery and
compare against
other channels

8. Measure relative service performance
Measure customer
feedback on
GovDelivery on
service by service
basis

9. Track feedback comments
Track and respond to
feedback comments
from GovDelivery
communications

10. Satisfied Customers, Lower Cost
When are our bins
being emptied? Automated Alerts
£Zero Incremental Cost
Cost to Authority £3.21

11. Informed Communities, Lower Cost
Please let Automated Alerts
school be
open today
£Zero Incremental Cost
Cost to Authority £3.21