1. Devika Sammy
Certified Mediator,Trinidad &Tobago
Civil-Non Family and Family Matters
15th May 2016

2. At the end of the presentation, participants
will be able to:
1. List the four (4) different types of conflicts outlined in the
course material
2. Explain in your own words how interpersonal conflict
differs from other types of conflict using at least two (2)
differences.
3. Identify interpersonal conflict amongst various scenarios
provided, while working in groups of two (2).

3.  Conflict is a struggle between or among parties who
hold a perception that their goals are incompatible.
 Key words:
 Perceptions
 Goals are incompatible:

4. 1. Interpersonal Conflict
2. Intrapersonal Conflict
3. Intergroup Conflict
4. Intragroup Conflict

5.  Interpersonal- between two persons
 Intrapersonal- within oneself
 Intergroup- between teams
 Intragroup- amongst team members

6.  Inter between/ among
 Intra within/ inside
 Personal involve self
 Group several people

7. 1. List the four (4) types of conflicts
discussed.

8.  Conflict which occurs between two (2)
individuals
 Caused by differences in people (e.g.
personality)
 It is normal
 Helps personal growth
 Successful resolution makes relationships
stronger

11. 1. Explain at least two (2) ways in which
interpersonal conflict differs from the other
types of conflict.
2. Working in groups of two(2) indicate if each
of the following scenarios are interpersonal
conflicts or not.