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Twin Cities Eloqua User Group
May 29, 2012
Agenda
             Updates & Announcements
             Eloqua R2 Updates
             How and when to use web analytic tools in
             conjunction with Eloqua
             Fav Eloqua Reports and Dashboards in
             Eloqua (E9 and E10)
             Ask the Consultants
             Open Discussion/Social Time
......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Updates & Announcements
Updates & Announcements
             Road to Revenue Tours Continue
                   roadtorevenue.eloqua.com
             Eloqua Experience 2012
                   eloquaexperience.com
                   Nov 6 - 8
                   Rosen Shingle Creek, Orlando, FL
             AppCloud
                   400+ clients using apps
......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua Updates
Eloqua Updates - R2, June 17th

            Improved Segmentation Options
            Improved Content Upload
            Proportional Image Resizing
            Improved Form Processing Step
            Improved HTML Source Editor




......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua Updates - R2, June 17th

            New/Improved Insight Reports
            Improved Content Upload
            Improved Engage
            Chrome Beta
            Secure Microsites
            Improved Lead Scoring Beta



......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Analytics: Eloqua vs Web Tools
Eloqua vs. Web Analytic Tools
                                Web Analytics


                                                                                                •    Known visitors/content
             • Anonymous Visits                                                                 •    Advanced
             • Long Range                                                                            segmentation
               Reporting                                                                        •    Multi-channel
             • Milestone Events
                                                                                                     integration
             • Path Analysis
                                                                                                •    Campaign ROI
             • Which pages/paths
                                                                                                •    Email Activity
               are $$                                                                           •    Integrated across site
                                                                                                     reporting




                                                        Traffic Trends: page
                                                         views, visits, etc.
......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua vs. Web Analytic Tools

                 Sales                                                 General
                                                                                                                          CLR / UXP
              Enablement                                              Analytics




......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua +




......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua + Reinvigorate




                                                                               +


......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua + Google Analytics




                                                                               +


......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua + Google Analytics +




                                                            +                                                     +


......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Why Don’t the Numbers Match?
             Definitions of metrics (e.g., “unique” visitors) and time
             ranges differ
             Use of 3rd-party cookies vs. 1st-party cookies (not all
             browsers/visitors will accept 3rd party)
             Visit session lengths differ
             Implementation discrepancies for tracking codes and
             exclusion filtering
             Auto-filtering not standardized (bots and spiders)
             Latency between data capture and report logging
             For very large data sets, Google Analytics executes by

......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Fav Eloqua Reports & Dashboards
Report Names
 E9                                                                              E10	
  
 Agents	
  Sending	
  Email	
  Batches                                           Agents

 Contact	
  Field	
  Completeness                                                Database	
  Health	
  Dashboard

 Contact	
  Field	
  Details                                                     Contact	
  Field	
  Value

 Contact	
  Ac7vity	
  Overview                                                  Ac7vi7es	
  (tab	
  on	
  Contact	
  record)

 Email	
  Batch	
  Overview                                                      Email	
  Analysis

 Email	
  Overview	
  by	
  Program                                              Campaign	
  Analysis

 Email	
  Frequency	
  by	
  Contact	
  Group                                    Email	
  Frequency

 Top	
  250	
  Visi7ng	
  Companies                                              Top	
  Unknown	
  Visitors

 Page	
  Tags                                                                    Page	
  Tag	
  Breakdown

 Upload	
  History                                                               Upload	
  History
......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Version-specific

            E9
                 Email Group Overview
                 Visual Click-Through Report
            E10
                 Database Health Dashboard
                 Bounceback History with Messaging



......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Reporting Empowerment
 E9                                                                                       E10	
  
 Email	
  Updates                                                                         Subscrip7ons

 Export	
  (excel,	
  csv)                                                                Export	
  (excel,	
  csv,	
  pdf)

 Email	
  Link	
  to	
  Dashboard                                                         Send	
  Now




......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Eloqua Reports



                                  What are your favorites?




......................................................................................................................................................................
                                                                                                                                     5757 Wayzata Blvd, Minneapolis, MN 55416
                         ....




                                                                                                                                     P: 763.355.1025 | E:
Ask the Consultants
Open Discussion / Social Time

REMINDER: Next Session - June 26th
5757 Wayzata Boulevard
Minneapolis, MN 55416

P: 763.355.1025
E: INFO@RELATIONSHIPONE.COM
W: WWW.RELATIONSHIPONE.COM

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Twin Cities Eloqua User Group - May 29, 2012

  • 1. Twin Cities Eloqua User Group May 29, 2012
  • 2. Agenda Updates & Announcements Eloqua R2 Updates How and when to use web analytic tools in conjunction with Eloqua Fav Eloqua Reports and Dashboards in Eloqua (E9 and E10) Ask the Consultants Open Discussion/Social Time ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 4. Updates & Announcements Road to Revenue Tours Continue roadtorevenue.eloqua.com Eloqua Experience 2012 eloquaexperience.com Nov 6 - 8 Rosen Shingle Creek, Orlando, FL AppCloud 400+ clients using apps ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 6. Eloqua Updates - R2, June 17th Improved Segmentation Options Improved Content Upload Proportional Image Resizing Improved Form Processing Step Improved HTML Source Editor ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 7. Eloqua Updates - R2, June 17th New/Improved Insight Reports Improved Content Upload Improved Engage Chrome Beta Secure Microsites Improved Lead Scoring Beta ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 9. Eloqua vs. Web Analytic Tools Web Analytics • Known visitors/content • Anonymous Visits • Advanced • Long Range segmentation Reporting • Multi-channel • Milestone Events integration • Path Analysis • Campaign ROI • Which pages/paths • Email Activity are $$ • Integrated across site reporting Traffic Trends: page views, visits, etc. ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 10. Eloqua vs. Web Analytic Tools Sales General CLR / UXP Enablement Analytics ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 12. Eloqua + Reinvigorate + ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 13. Eloqua + Google Analytics + ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 14. Eloqua + Google Analytics + + + ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 15. Why Don’t the Numbers Match? Definitions of metrics (e.g., “unique” visitors) and time ranges differ Use of 3rd-party cookies vs. 1st-party cookies (not all browsers/visitors will accept 3rd party) Visit session lengths differ Implementation discrepancies for tracking codes and exclusion filtering Auto-filtering not standardized (bots and spiders) Latency between data capture and report logging For very large data sets, Google Analytics executes by ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 16. Fav Eloqua Reports & Dashboards
  • 17. Report Names E9 E10   Agents  Sending  Email  Batches Agents Contact  Field  Completeness Database  Health  Dashboard Contact  Field  Details Contact  Field  Value Contact  Ac7vity  Overview Ac7vi7es  (tab  on  Contact  record) Email  Batch  Overview Email  Analysis Email  Overview  by  Program Campaign  Analysis Email  Frequency  by  Contact  Group Email  Frequency Top  250  Visi7ng  Companies Top  Unknown  Visitors Page  Tags Page  Tag  Breakdown Upload  History Upload  History ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 18. Version-specific E9 Email Group Overview Visual Click-Through Report E10 Database Health Dashboard Bounceback History with Messaging ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 19. Reporting Empowerment E9 E10   Email  Updates Subscrip7ons Export  (excel,  csv) Export  (excel,  csv,  pdf) Email  Link  to  Dashboard Send  Now ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 20. Eloqua Reports What are your favorites? ...................................................................................................................................................................... 5757 Wayzata Blvd, Minneapolis, MN 55416 .... P: 763.355.1025 | E:
  • 22. Open Discussion / Social Time REMINDER: Next Session - June 26th
  • 23. 5757 Wayzata Boulevard Minneapolis, MN 55416 P: 763.355.1025 E: INFO@RELATIONSHIPONE.COM W: WWW.RELATIONSHIPONE.COM