SlideShare a Scribd company logo
Social media customer care & analytics firm
Social Media – a customer support
• Customers take it to social media to talk about product or vent
• If the customer isn’t answered, can cause the grievance to take catalyst
effect and spread across the network
Problem at hand
• 53% of consumers expect a brand to respond to
a tweet within an hour
• That number jumps to 72% of consumers
expecting a response if the tweet is a complaint
about the brand or its products
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
Problem at hand
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
Why Brands are expected reply?
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
Brands who respond timely get..
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
When a Brand doesn’t respond on time
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
Solution..
Tweetalyst Pro
Features
• Track unanswered tweets
• Templates to reply quickly and train new joinees
• Track customer sentiment to convert into happy customer
• Reports to track employee activity through official brand account
• Scoring system for Celebrity Factor, Impact Factor and Activity Factor
Contact us
support@lexosystems.com / unitechy@gmail.com
Phone: +91-9870942768

More Related Content

Viewers also liked

2011 Home Care 100
2011 Home Care 1002011 Home Care 100
2011 Home Care 100
CareNetworks.com
 
Social Customer Care Best Practices
Social Customer Care Best PracticesSocial Customer Care Best Practices
Social Customer Care Best Practices
Evan James
 
Managing Customer Care with Social Media
Managing Customer Care with Social MediaManaging Customer Care with Social Media
Managing Customer Care with Social Media
@liveconx.com
 
Social Customer Care
Social Customer CareSocial Customer Care
Social Customer Care
Elga Yulwardian
 
Social Customer Care
Social Customer CareSocial Customer Care
Social Customer Care
Bloomfire
 
The Future of Customer Service (Social Customer Care)
The Future of Customer Service (Social Customer Care)  The Future of Customer Service (Social Customer Care)
The Future of Customer Service (Social Customer Care)
Brand Embassy
 
Zendesk, Customer Satisfaction & Benchmark
Zendesk, Customer Satisfaction & BenchmarkZendesk, Customer Satisfaction & Benchmark
Zendesk, Customer Satisfaction & Benchmark
Andrea Citta
 
Customer Service & Social Media: You Can Do Better
Customer Service & Social Media: You Can Do BetterCustomer Service & Social Media: You Can Do Better
Customer Service & Social Media: You Can Do Better
Mike Petroff
 
Last Month in PHP - November 2016
Last Month in PHP - November 2016Last Month in PHP - November 2016
Last Month in PHP - November 2016
Eric Poe
 
Social Customer care e Community Management, come avere utenti felici in 5 mosse
Social Customer care e Community Management, come avere utenti felici in 5 mosseSocial Customer care e Community Management, come avere utenti felici in 5 mosse
Social Customer care e Community Management, come avere utenti felici in 5 mosse
Stefania Bocedi
 
Retail Tour Partner Workshop - Zendesk
Retail Tour Partner Workshop - ZendeskRetail Tour Partner Workshop - Zendesk
Retail Tour Partner Workshop - Zendesk
Shopify
 
Business Model Canvas 101
Business Model Canvas 101Business Model Canvas 101
Business Model Canvas 101
Emad Saif
 

Viewers also liked (12)

2011 Home Care 100
2011 Home Care 1002011 Home Care 100
2011 Home Care 100
 
Social Customer Care Best Practices
Social Customer Care Best PracticesSocial Customer Care Best Practices
Social Customer Care Best Practices
 
Managing Customer Care with Social Media
Managing Customer Care with Social MediaManaging Customer Care with Social Media
Managing Customer Care with Social Media
 
Social Customer Care
Social Customer CareSocial Customer Care
Social Customer Care
 
Social Customer Care
Social Customer CareSocial Customer Care
Social Customer Care
 
The Future of Customer Service (Social Customer Care)
The Future of Customer Service (Social Customer Care)  The Future of Customer Service (Social Customer Care)
The Future of Customer Service (Social Customer Care)
 
Zendesk, Customer Satisfaction & Benchmark
Zendesk, Customer Satisfaction & BenchmarkZendesk, Customer Satisfaction & Benchmark
Zendesk, Customer Satisfaction & Benchmark
 
Customer Service & Social Media: You Can Do Better
Customer Service & Social Media: You Can Do BetterCustomer Service & Social Media: You Can Do Better
Customer Service & Social Media: You Can Do Better
 
Last Month in PHP - November 2016
Last Month in PHP - November 2016Last Month in PHP - November 2016
Last Month in PHP - November 2016
 
Social Customer care e Community Management, come avere utenti felici in 5 mosse
Social Customer care e Community Management, come avere utenti felici in 5 mosseSocial Customer care e Community Management, come avere utenti felici in 5 mosse
Social Customer care e Community Management, come avere utenti felici in 5 mosse
 
Retail Tour Partner Workshop - Zendesk
Retail Tour Partner Workshop - ZendeskRetail Tour Partner Workshop - Zendesk
Retail Tour Partner Workshop - Zendesk
 
Business Model Canvas 101
Business Model Canvas 101Business Model Canvas 101
Business Model Canvas 101
 

Similar to Tweetalyst - Social media customer care & analytics tool

Create a Responsive Social Strategy on a Shoestring Budget
Create a Responsive Social Strategy on a Shoestring BudgetCreate a Responsive Social Strategy on a Shoestring Budget
Create a Responsive Social Strategy on a Shoestring Budget
Michelle Killebrew
 
IARE - International Association of Reservation Executives
 IARE - International Association of Reservation Executives  IARE - International Association of Reservation Executives
IARE - International Association of Reservation Executives
Etech
 
Online Listening and Opinion Analytics for Customer Care
Online Listening and Opinion Analytics for Customer CareOnline Listening and Opinion Analytics for Customer Care
Online Listening and Opinion Analytics for Customer Care
Hugo Zaragoza
 
10socialmediatipsforyourbusiness-150630192911-lva1-app6891
10socialmediatipsforyourbusiness-150630192911-lva1-app689110socialmediatipsforyourbusiness-150630192911-lva1-app6891
10socialmediatipsforyourbusiness-150630192911-lva1-app6891
Jesse VonDeck
 
Advanced Social Media for the Events Industry
Advanced Social Media for the Events IndustryAdvanced Social Media for the Events Industry
Advanced Social Media for the Events Industry
Kelvin Newman
 
Your Brand Sux - Turning Social Sentiment into Opportunity
Your Brand Sux - Turning Social Sentiment into OpportunityYour Brand Sux - Turning Social Sentiment into Opportunity
Your Brand Sux - Turning Social Sentiment into Opportunity
Microsoft India
 
E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...
E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...
E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...
E-Commerce Berlin EXPO
 
Z:\ Other\Smo\Presentations\Socialising Your Brand 150410
Z:\  Other\Smo\Presentations\Socialising Your Brand   150410Z:\  Other\Smo\Presentations\Socialising Your Brand   150410
Z:\ Other\Smo\Presentations\Socialising Your Brand 150410
KWAT049
 
Anti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social MediaAnti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social Media
Dave Wieneke
 
3.RPCP-Social-media-case-studies
3.RPCP-Social-media-case-studies3.RPCP-Social-media-case-studies
3.RPCP-Social-media-case-studies
Digital Insights - Digital Marketing Agency
 
Gauging Consumer Behaviour via Social Analytics
Gauging Consumer Behaviour via Social AnalyticsGauging Consumer Behaviour via Social Analytics
Gauging Consumer Behaviour via Social Analytics
Mirum India - A WPP Group Company
 
6. IBAT-Social-Media-Case-Studies
6. IBAT-Social-Media-Case-Studies6. IBAT-Social-Media-Case-Studies
6. IBAT-Social-Media-Case-Studies
Digital Insights - Digital Marketing Agency
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy
LogMeIn
 
Absolute Beginners Guide to Social Media Marketing
Absolute Beginners Guide to Social Media MarketingAbsolute Beginners Guide to Social Media Marketing
Absolute Beginners Guide to Social Media Marketing
Evgeny Tsarkov
 
Social business strategy
Social business strategySocial business strategy
Social business strategy
Catherine Elder
 
Consumer insights: Finding and Guarding the Treasure Trove Infographic
Consumer insights: Finding and Guarding the Treasure Trove InfographicConsumer insights: Finding and Guarding the Treasure Trove Infographic
Consumer insights: Finding and Guarding the Treasure Trove Infographic
Capgemini
 
Effective Tips to get More Eyeballs on Your Tweets
Effective Tips to get More Eyeballs on Your TweetsEffective Tips to get More Eyeballs on Your Tweets
Effective Tips to get More Eyeballs on Your Tweets
Falcon.io
 
Marketing Through Trust
Marketing Through TrustMarketing Through Trust
Marketing Through Trust
Appinions
 
You've Created a Social Media Campaign - Now What? Measuring the success of s...
You've Created a Social Media Campaign - Now What? Measuring the success of s...You've Created a Social Media Campaign - Now What? Measuring the success of s...
You've Created a Social Media Campaign - Now What? Measuring the success of s...
Fathom: A Digital Marketing Agency
 
SocialMediaForBusiness_HAnspaugh
SocialMediaForBusiness_HAnspaughSocialMediaForBusiness_HAnspaugh
SocialMediaForBusiness_HAnspaugh
Heidi Anspaugh
 

Similar to Tweetalyst - Social media customer care & analytics tool (20)

Create a Responsive Social Strategy on a Shoestring Budget
Create a Responsive Social Strategy on a Shoestring BudgetCreate a Responsive Social Strategy on a Shoestring Budget
Create a Responsive Social Strategy on a Shoestring Budget
 
IARE - International Association of Reservation Executives
 IARE - International Association of Reservation Executives  IARE - International Association of Reservation Executives
IARE - International Association of Reservation Executives
 
Online Listening and Opinion Analytics for Customer Care
Online Listening and Opinion Analytics for Customer CareOnline Listening and Opinion Analytics for Customer Care
Online Listening and Opinion Analytics for Customer Care
 
10socialmediatipsforyourbusiness-150630192911-lva1-app6891
10socialmediatipsforyourbusiness-150630192911-lva1-app689110socialmediatipsforyourbusiness-150630192911-lva1-app6891
10socialmediatipsforyourbusiness-150630192911-lva1-app6891
 
Advanced Social Media for the Events Industry
Advanced Social Media for the Events IndustryAdvanced Social Media for the Events Industry
Advanced Social Media for the Events Industry
 
Your Brand Sux - Turning Social Sentiment into Opportunity
Your Brand Sux - Turning Social Sentiment into OpportunityYour Brand Sux - Turning Social Sentiment into Opportunity
Your Brand Sux - Turning Social Sentiment into Opportunity
 
E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...
E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...
E-commerce Berlin Expo 2017 - Chaos to control: Managing Customer Conversatio...
 
Z:\ Other\Smo\Presentations\Socialising Your Brand 150410
Z:\  Other\Smo\Presentations\Socialising Your Brand   150410Z:\  Other\Smo\Presentations\Socialising Your Brand   150410
Z:\ Other\Smo\Presentations\Socialising Your Brand 150410
 
Anti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social MediaAnti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social Media
 
3.RPCP-Social-media-case-studies
3.RPCP-Social-media-case-studies3.RPCP-Social-media-case-studies
3.RPCP-Social-media-case-studies
 
Gauging Consumer Behaviour via Social Analytics
Gauging Consumer Behaviour via Social AnalyticsGauging Consumer Behaviour via Social Analytics
Gauging Consumer Behaviour via Social Analytics
 
6. IBAT-Social-Media-Case-Studies
6. IBAT-Social-Media-Case-Studies6. IBAT-Social-Media-Case-Studies
6. IBAT-Social-Media-Case-Studies
 
3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy3 Steps to Fix Your Customer Support Strategy
3 Steps to Fix Your Customer Support Strategy
 
Absolute Beginners Guide to Social Media Marketing
Absolute Beginners Guide to Social Media MarketingAbsolute Beginners Guide to Social Media Marketing
Absolute Beginners Guide to Social Media Marketing
 
Social business strategy
Social business strategySocial business strategy
Social business strategy
 
Consumer insights: Finding and Guarding the Treasure Trove Infographic
Consumer insights: Finding and Guarding the Treasure Trove InfographicConsumer insights: Finding and Guarding the Treasure Trove Infographic
Consumer insights: Finding and Guarding the Treasure Trove Infographic
 
Effective Tips to get More Eyeballs on Your Tweets
Effective Tips to get More Eyeballs on Your TweetsEffective Tips to get More Eyeballs on Your Tweets
Effective Tips to get More Eyeballs on Your Tweets
 
Marketing Through Trust
Marketing Through TrustMarketing Through Trust
Marketing Through Trust
 
You've Created a Social Media Campaign - Now What? Measuring the success of s...
You've Created a Social Media Campaign - Now What? Measuring the success of s...You've Created a Social Media Campaign - Now What? Measuring the success of s...
You've Created a Social Media Campaign - Now What? Measuring the success of s...
 
SocialMediaForBusiness_HAnspaugh
SocialMediaForBusiness_HAnspaughSocialMediaForBusiness_HAnspaugh
SocialMediaForBusiness_HAnspaugh
 

More from unitechy

The Digest - App architecture
The Digest - App architectureThe Digest - App architecture
The Digest - App architecture
unitechy
 
Rotaract Club of Panvel - Project Mokla Shwas
Rotaract Club of Panvel - Project Mokla ShwasRotaract Club of Panvel - Project Mokla Shwas
Rotaract Club of Panvel - Project Mokla Shwas
unitechy
 
Support is the new marketing
Support is the new marketingSupport is the new marketing
Support is the new marketing
unitechy
 
Jagdamba dobhal teach uttarakhand
Jagdamba dobhal teach uttarakhandJagdamba dobhal teach uttarakhand
Jagdamba dobhal teach uttarakhand
unitechy
 
Quizz groupe 9
Quizz groupe 9Quizz groupe 9
Quizz groupe 9unitechy
 
Quizz dangers internet
Quizz dangers internetQuizz dangers internet
Quizz dangers internetunitechy
 
Quizz dangers internet
Quizz dangers internetQuizz dangers internet
Quizz dangers internetunitechy
 

More from unitechy (7)

The Digest - App architecture
The Digest - App architectureThe Digest - App architecture
The Digest - App architecture
 
Rotaract Club of Panvel - Project Mokla Shwas
Rotaract Club of Panvel - Project Mokla ShwasRotaract Club of Panvel - Project Mokla Shwas
Rotaract Club of Panvel - Project Mokla Shwas
 
Support is the new marketing
Support is the new marketingSupport is the new marketing
Support is the new marketing
 
Jagdamba dobhal teach uttarakhand
Jagdamba dobhal teach uttarakhandJagdamba dobhal teach uttarakhand
Jagdamba dobhal teach uttarakhand
 
Quizz groupe 9
Quizz groupe 9Quizz groupe 9
Quizz groupe 9
 
Quizz dangers internet
Quizz dangers internetQuizz dangers internet
Quizz dangers internet
 
Quizz dangers internet
Quizz dangers internetQuizz dangers internet
Quizz dangers internet
 

Recently uploaded

On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...
On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...
On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...
AJHSSR Journal
 
ChatGPT 4o for social media step by step Guide.pdf
ChatGPT 4o for social media step by step Guide.pdfChatGPT 4o for social media step by step Guide.pdf
ChatGPT 4o for social media step by step Guide.pdf
almutabbil
 
SOCIAL MEDIA MARKETING agency and service
SOCIAL MEDIA MARKETING agency and serviceSOCIAL MEDIA MARKETING agency and service
SOCIAL MEDIA MARKETING agency and service
viralbusinessmarketi
 
原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样
原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样
原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样
7lkkjxt
 
UR BHATTI ACADEMY AND ONLINE COURSES.pdf
UR BHATTI ACADEMY AND ONLINE COURSES.pdfUR BHATTI ACADEMY AND ONLINE COURSES.pdf
UR BHATTI ACADEMY AND ONLINE COURSES.pdf
urbhattiacademy
 
CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...
CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...
CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...
AJHSSR Journal
 
快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样
快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样
快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样
9u4xjk4w
 
Using Playlists to Increase YouTube Watch Time
Using Playlists to Increase YouTube Watch TimeUsing Playlists to Increase YouTube Watch Time
Using Playlists to Increase YouTube Watch Time
SocioCosmos
 
一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理
一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理
一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理
exqfuhe
 
一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理
一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理
一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理
anubug
 
一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理
一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理
一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理
wozek1
 
Maximize Your Twitch Potential!..........
Maximize Your Twitch Potential!..........Maximize Your Twitch Potential!..........
Maximize Your Twitch Potential!..........
SocioCosmos
 
Top Google Tools for SEO: Enhance Your Website's Performance
Top Google Tools for SEO: Enhance Your Website's PerformanceTop Google Tools for SEO: Enhance Your Website's Performance
Top Google Tools for SEO: Enhance Your Website's Performance
Elysian Digital Services Pvt. Ltd.
 

Recently uploaded (13)

On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...
On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...
On Storytelling & Magic Realism in Rushdie’s Midnight’s Children, Shame, and ...
 
ChatGPT 4o for social media step by step Guide.pdf
ChatGPT 4o for social media step by step Guide.pdfChatGPT 4o for social media step by step Guide.pdf
ChatGPT 4o for social media step by step Guide.pdf
 
SOCIAL MEDIA MARKETING agency and service
SOCIAL MEDIA MARKETING agency and serviceSOCIAL MEDIA MARKETING agency and service
SOCIAL MEDIA MARKETING agency and service
 
原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样
原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样
原版制作(Hull毕业证书)赫尔大学毕业证Offer一模一样
 
UR BHATTI ACADEMY AND ONLINE COURSES.pdf
UR BHATTI ACADEMY AND ONLINE COURSES.pdfUR BHATTI ACADEMY AND ONLINE COURSES.pdf
UR BHATTI ACADEMY AND ONLINE COURSES.pdf
 
CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...
CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...
CYBER SECURITY ENHANCEMENT IN NIGERIA. A CASE STUDY OF SIX STATES IN THE NORT...
 
快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样
快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样
快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样
 
Using Playlists to Increase YouTube Watch Time
Using Playlists to Increase YouTube Watch TimeUsing Playlists to Increase YouTube Watch Time
Using Playlists to Increase YouTube Watch Time
 
一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理
一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理
一比一原版(CSULB毕业证)加州州立大学长滩分校毕业证如何办理
 
一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理
一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理
一比一原版(AU毕业证)英国阿伯丁大学毕业证如何办理
 
一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理
一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理
一比一原版(UCSD毕业证)加利福尼亚大学圣迭戈分校毕业证如何办理
 
Maximize Your Twitch Potential!..........
Maximize Your Twitch Potential!..........Maximize Your Twitch Potential!..........
Maximize Your Twitch Potential!..........
 
Top Google Tools for SEO: Enhance Your Website's Performance
Top Google Tools for SEO: Enhance Your Website's PerformanceTop Google Tools for SEO: Enhance Your Website's Performance
Top Google Tools for SEO: Enhance Your Website's Performance
 

Tweetalyst - Social media customer care & analytics tool

  • 1. Social media customer care & analytics firm
  • 2. Social Media – a customer support • Customers take it to social media to talk about product or vent • If the customer isn’t answered, can cause the grievance to take catalyst effect and spread across the network
  • 3. Problem at hand • 53% of consumers expect a brand to respond to a tweet within an hour • That number jumps to 72% of consumers expecting a response if the tweet is a complaint about the brand or its products Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
  • 4. Problem at hand Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
  • 5. Why Brands are expected reply? Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
  • 6. Brands who respond timely get.. Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
  • 7. When a Brand doesn’t respond on time Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496
  • 9. Features • Track unanswered tweets • Templates to reply quickly and train new joinees • Track customer sentiment to convert into happy customer • Reports to track employee activity through official brand account • Scoring system for Celebrity Factor, Impact Factor and Activity Factor
  • 10. Contact us support@lexosystems.com / unitechy@gmail.com Phone: +91-9870942768