Focus on strategies that raise ourselves, our customer's confidence and turnaround our businesses. This down to earth and focused presentation will inspire you to take action and turn challenges from darkness to brightness. You will learn to implement strategies with little cost and improve the way you market your business. Learn how to: rethink opportunities, open doors to new trends and ideas, generate enthusiasm with simple metrics, increase customer loyalty.

1. Turning Challenging Times Around presented by Charlene Andersen MicroCredit-NH 2010 Entrepreneurial Exchange -North Conference August 16, 2010 C.Andersen

6. COMMUNICATION Turning Challenging Times Around

7. RELATIONSHIPS Turning Challenging Times Around

8. Turning Challenging Times Around Open Doors to New Trends and Ideas

10. Ways to Segment leading to Opening Doors to New Trends and Ideas

11. Turning Challenging Times Around Ethnographics (view in natural settings) Sociographics (individuals) Psychographics (values, attitudes, lifestyle) Purchasing Behavior (frequency, $, type) Firmographics (firm size, location, $…) Demographics (geographic, $, age…) Service Product

12. Segmentation Case Studies

17. Turning Challenging Times Around Generate Enthusiasm with Simple Metrics

19. Turning Challenging Times Around

26. Two Other Ideas

31. “ I believe during our lifetime our actions are crucial to the health and sustainability of the planet and our society.” -C. Andersen Image by C.Andersen “Bringing knowledge, ease and understanding to your table.”