The document discusses how knowledge workers and their productivity will be the most valuable asset of 21st century institutions. It explores different ways that knowledge work is conducted and stored, such as in containers like files, databases, wikis, or notebooks, and in various types of content like conversations, emails, diagrams, or notes. The document advocates for making knowledge work more observable through practices like tagging, metadata, narrating work, and using internal and external social networks. This will help address old habits and challenges like organizational boundaries that can get in the way of effective and productive knowledge work.

1. TUG 2010Doing and Managing Knowledge Work Jim McGeeNew Shoreham Consulting www.newshorehamconsulting.com www.mcgeesmusings.net jim.mcgee@newshorehamconsulting.com 847.867.1086

2. The most valuable asset of a 21st century institution will be its knowledge workers and their productivity Peter Drucker(1909-2005)

5. Book Knowledge“Containers” File Directory Database Intranet Wiki Notebook Shared Drive RSS Feed Blog Knowledge “Stuff” Conversation Contract Social Story Instant message Spreadsheet Email Calendar Whiteboard diagram CAD drawing Napkin sketch Mindmap Individual Structure

6. Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Encyclopedia Group Calendar RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark Voice mail PowerPoint presentation Database query Graph Napkin sketch Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure

7. You can observe a lot just by watching Yogi Berra

8. Tools perspective Mindmaps Blogs Web browser PowerPoint Excel Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Group Calendar Encyclopedia RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark PowerPoint presentation Voice mail Database query Graph Napkin sketch Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure

9. Making knowledge work observable Hygiene Contextualizing Tagging/Metadata File names Timestamps Standard Metadata Version Control Narrating Work Digital Portfolios Issue/Opportunity Threads User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Group Calendar Encyclopedia RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark PowerPoint presentation Voice mail Database query Graph Napkin sketch Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure

10. Point of view is worth 80 IQ points Alan Kay

11. PEBKAC

12. Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Ideas & Notions Library Group Calendar Encyclopedia RSS feed Speech Working Papers Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map Deliverables YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark PowerPoint presentation Voice mail Database query Graph Napkin sketch Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure

13. Better Mental Models

14. Old habits Gaming the system Management Organizational boundaries

15. Making knowledge work observable Hygiene Contextualizing Tagging/Metadata File names Timestamps Standard Metadata Version Control Narrating Work Digital Portfolios Issue/Opportunity Threads User generated tagging Controlled vocabularies Directories Social Networks – Internal Social Networks – External Knowledge “Containers” File Directory Blackberry Book Database eBook File Folder Intranet Thumbdrive Wiki DVD Daytimer Data Warehouse Shared Drive RSS Feed Blog Binder Notebook Knowledge “Stuff” Conversation Org chart Term sheet Catalog Contract Phone directory Social Course Proposal Story Library Group Calendar Encyclopedia RSS feed Speech Annual Report Press release Instant message Performance review Work plan Syllabus Blueprint Dialog map YouTube video Webpage Phone call Book Spreadsheet Interview notes Search results Tweet Regression model Business card Outline Case study Bookmark PowerPoint presentation Voice mail Database query Graph Napkin sketch Start Here Calendar Resume Block diagram CAD drawing Whiteboard diagram Blog post Concept map Blog Email Equation Mindmap Rolodex Individual Note Structure